Print Queue Problem

[Guest]

I have an LaserJet 1200 printer connected to a Netgear FR114P print
server/router. When I send a print job from my Vista Business laptop to the
printer, the queue does not clear when the job is done. I have to manually
clear it to prevent the job from re-printing. What is the solution to this?
Thank you.

Frustrated in Seattle

 

[Dan [MSFT]]

The most obvious potential cause is in the printer settings. Try:

1) Right click on the printer & select Properties
2) Select the Advanced Tab
3) The checkbox for "Keep printed documents" should be unchecked.

If that's not it, let us know & we'll take another look.

Dan

 

[Alan Morris [MSFT]]

Since this is an HP device make sure you follow the instructions from
Netgear. Disable Bi-directional on the Ports tab since it is not supported
with this device.


http://kbserver.netgear.com/inquira...es/n101216.asp&answer_id=55588225#__highlight

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks, Alan! Disabling bi-directional support on the port did the trick.

Since this is an HP device make sure you follow the instructions from
Netgear. Disable Bi-directional on the Ports tab since it is not supported
with this device.


http://kbserver.netgear.com/inquira...es/n101216.asp&answer_id=55588225#__highlight

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

The most obvious potential cause is in the printer settings. Try:

1) Right click on the printer & select Properties
2) Select the Advanced Tab
3) The checkbox for "Keep printed documents" should be unchecked.

If that's not it, let us know & we'll take another look.

Dan