Since this is about OEM versions of Windows, I have a question, then
comments regarding it.
MS includes the two free support calls in their retail version, and that
cost is built into it, if I am not mistaken, is that correct?
MS does not include such help in OEM versions right?
MS does not directly support OEM products, the vendor selling the product
is responsible for providing support.
OK, in this example of an OEM from Walmart, where the end user can by the
OEM with a mouse for ($129 I think I saw that). Does this follow:
MS does not support this OEM because it is the reseller that gets that onus-
Walmart won't support it, unless the mouse is the cause of the problem,
because the end user installed it on a machine that is not from Walmart.
That is correct, WalMart will not support any Windows problems because
they don't have any technical staff or even a number you can call for
product support. WalMart is basically selling you an OEM copy for a
reasonable OEM price so that you have local access to it where you might
not have had local access to OEM software before.
If this is true, this is the kind of sale MS wants the most, and etals.
Bottom line Win (Seller-MS) + Win (Reseller-Walmart) = Loser (End User).
MS doesn't have anything to do with the way that WalMart markets or
supports the product. Any reseller could do the same thing and until
someone takes Walmart to taks over it there is little going to be done. So
you might want to look at it like this:
WalMart (Seller) provides local user with OEM software they might not have
been able to purchase anywhere else + User Saves Money = Winner (End
User). With the notice right on the page many people will understand OEM
and only purchase if they can support it on their own, or if they don't
care and only want the cheaper price, in both cases the user is the Winner.
The OEM EULA is very crappy, and offers the end user no support, and very
little chance of a return if the package was opened, since that agreement
(EULA) can only be read during the setup process! If I am right? then this
is deceptive as hell, and not customer friendly/oriented.
There is an agreement, not full, on the box and it's online - the OEM
version from the WalMart site included a LINK to the System Builders site,
if they read it they would understand fully what they are purchasing. If
they don't read it then they made an uninformed purchase and deserve what
they get.
Does this follow, you sure have looked into this over your tenure dealing
with PA?
The purchaser of OEM software from a place like WalMart, since it's not on
the shelf in the store, is going through the Web-Site and sees the notice
and the link to the Systems Builder site - they HAVE the opportunity to
read/learn about OEM if they choose too. Most purchasers will only care
about the price while a few will understand they have to support it on
their own as WalMart is not setup for support - so people purchasing OEM
software from WalMart directly save a lot of money and should understand
the support issue, it's a Win situation for the user that may not have had
access to OEM pricing anywhere else in their local area.