T
Tim Brown
We have come across a problem with offline files and Powerpoint. We are
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
S
Steven Liu
Hi Tim,
The Offline Files cache size is limited to 2GB on all versions of Windows.
The Offline Files cache is a folder structure located in the
%SystemRoot%\CSC folder, which is hidden by default. The CSC folder, and
any files and subfolders it contains, should not be modified directly;
doing so can result in data loss and a complete breakdown of Offline Files
functionality.
If you suspect corruption in the database, then the files should be deleted
using the Offline Files viewer. After the files are deleted out of the
Offline Files viewer, a synchronization of files may then be forced using
Synchronization Manager. If the cache still does not appear to function
correctly, an Offline Files reset can be performed using the following
procedure:
1. In Folder Options, on the Offline Files tab, press CTRL+SHIFT, and then
click Delete Files. The following message appears:
TheOffline Files cache on the local computer will be re-initialized. Any
changes that have not been synchronized with computers on the network will
be lost. Any files or folders made available offline will no longer be
available offline. A computer restart is required.
Do you wish to re-initialize the cache?
2. Click Yes two times to restart the computer.
If this still does not work, let's try the following steps.
To locate the folder and view its contents:
1. Start Windows Explorer.
2. On the Tools menu, click Folder Options.
3. Click Hide protected operating system files.
4. Disable View, which is enabled by default.
To Reset the Database Offline
-----------------------------
Simply delete the %SystemRoot%\CSC folder and restart the computer. After
the system is back online, the CSC folder structure is rebuilt.
Thanks for using Microsoft Newsgroup!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
The Offline Files cache size is limited to 2GB on all versions of Windows.
The Offline Files cache is a folder structure located in the
%SystemRoot%\CSC folder, which is hidden by default. The CSC folder, and
any files and subfolders it contains, should not be modified directly;
doing so can result in data loss and a complete breakdown of Offline Files
functionality.
If you suspect corruption in the database, then the files should be deleted
using the Offline Files viewer. After the files are deleted out of the
Offline Files viewer, a synchronization of files may then be forced using
Synchronization Manager. If the cache still does not appear to function
correctly, an Offline Files reset can be performed using the following
procedure:
1. In Folder Options, on the Offline Files tab, press CTRL+SHIFT, and then
click Delete Files. The following message appears:
TheOffline Files cache on the local computer will be re-initialized. Any
changes that have not been synchronized with computers on the network will
be lost. Any files or folders made available offline will no longer be
available offline. A computer restart is required.
Do you wish to re-initialize the cache?
2. Click Yes two times to restart the computer.
If this still does not work, let's try the following steps.
To locate the folder and view its contents:
1. Start Windows Explorer.
2. On the Tools menu, click Folder Options.
3. Click Hide protected operating system files.
4. Disable View, which is enabled by default.
To Reset the Database Offline
-----------------------------
Simply delete the %SystemRoot%\CSC folder and restart the computer. After
the system is back online, the CSC folder structure is rebuilt.
Thanks for using Microsoft Newsgroup!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
T
Tim Brown
I have an update to this problem. This only happens on Windows 2000
machines. I can save files to the offline cache area on a machine running
W2K SP4 and Office 2002 (10.4205.4219) SP2 when offline.
machines. I can save files to the offline cache area on a machine running
W2K SP4 and Office 2002 (10.4205.4219) SP2 when offline.
S
Steven Liu
Hi Tim,
You said that you can't save the ppt files to the offline files cache. Can
you save other types files to the offline files cache?
When you save the ppt file to the offline file cache, what error do you get?
If it's possible, would you please give me the error message screen capture?
1. Press PrnScn key on the keyboard when the error message appears
2. Open the MS Paint
3. Press Ctrl-V to paste the picture
4. Save the picture in 256 colors JPG file type and send it to me
On the problem computer, let's try to disable the anti virus application
and see whether this can solve the problem?
I will continue to help you.
Thanks for using Microsoft Newsgroup!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
You said that you can't save the ppt files to the offline files cache. Can
you save other types files to the offline files cache?
When you save the ppt file to the offline file cache, what error do you get?
If it's possible, would you please give me the error message screen capture?
1. Press PrnScn key on the keyboard when the error message appears
2. Open the MS Paint
3. Press Ctrl-V to paste the picture
4. Save the picture in 256 colors JPG file type and send it to me
On the problem computer, let's try to disable the anti virus application
and see whether this can solve the problem?
I will continue to help you.
Thanks for using Microsoft Newsgroup!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.
T
Tim Brown
Yes, all other types of files can be saved to the offline cache area. This
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
I have included the .jpg file of the error message that you requested. The
actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
I have included the .jpg file of the error message that you requested. The
actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
T
Tim Brown
Yes, all other types of files can be saved to the offline cache area. This
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
I have included the .jpg file of the error message that you requested. The
actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
I have included the .jpg file of the error message that you requested. The
actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
T
Tim Brown
Yes, all other types of files can be saved to the offline cache area. This
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
The actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
The actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
T
Tim Brown
It seems that to save the files to the offline cache (F: drive) you need to
use the Save As option and then use the Save option directly afterwards. The
file can then be opened from the offline cache area (F: drive).
use the Save As option and then use the Save option directly afterwards. The
file can then be opened from the offline cache area (F: drive).
Tim Brown said:Yes, all other types of files can be saved to the offline cache area. This
only seems to happen on Windows 2000 machines. Machines running WXP and
Office 2002 do not have this problem.
The actual error message is: F:\presentation.ppt already exists and can't be
replaced (This file does not already exist). It seems to save the file but
when you try to open it the following error message appears: Powerpoint
can't open the type of file represented by Presentation.ppt.
I have also disabled the anti virus software but I get the exact same
message.
"Steven Liu" said:Hi Tim,
You said that you can't save the ppt files to the offline files cache. Can
you save other types files to the offline files cache?
When you save the ppt file to the offline file cache, what error do you get?
If it's possible, would you please give me the error message screen capture?
1. Press PrnScn key on the keyboard when the error message appears
2. Open the MS Paint
3. Press Ctrl-V to paste the picture
4. Save the picture in 256 colors JPG file type and send it to me
On the problem computer, let's try to disable the anti virus application
and see whether this can solve the problem?
I will continue to help you.
Thanks for using Microsoft Newsgroup!
Sincerely,
Steven Liu [MSFT]
Microsoft Online Partner Support
MCSE 2000
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.