PowerPoint 2003 hang and crash

D

Dunko

I have a user who is having issues with PowerPoint 2003 on an XP SP1
machine. Here are the event logs:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 2001
Date: 9/27/2004
Time: 2:32:43 PM
User: N/A
Computer: XXXXXXXX
Description:
Rejected Safe Mode action : Microsoft Office PowerPoint.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/27/2004
Time: 2:33:38 PM
User: N/A
Computer: XXXXXXXXX
Description:
Hanging application POWERPNT.EXE, version 11.0.5529.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 50 4f 57 45 52 50 POWERP
0018: 4e 54 2e 45 58 45 20 31 NT.EXE 1
0020: 31 2e 30 2e 35 35 32 39 1.0.5529
0028: 2e 30 20 69 6e 20 68 75 .0 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000


If you can email me directly with any help, I would greatly appreciate
it!

Thanks,

Justin
(e-mail address removed)
 
E

Echo S

Can't email, as that defeats the purpose of a newsgroup.

But for resolution, I'd try deleting the *.PCB file (that's the toolbar).
PPT will recreate it (sans any customizations) when it starts next.

If that doesn't work, I'd rename *.PPA files (those are PPT add-ins) to
something like *.OLD. If PPT starts after that, you can close PPT and rename
the OLD files back to PPA one at a time to isolate the problem.

Oh, and make sure that you've installed SP-1 for Office 2003.
 
D

Dunko

SP1 for Office 2003 is installed (that was my first step). Powerpoint
starts with no problem, it is after my user has been working for
awhile.

I will try the PCB and PPA resolutions, but I don't think these are
the cause. I am thinking it might be a memory issue.

I will post again if anything works or doesn't work.

Thanks!

Echo S said:
Can't email, as that defeats the purpose of a newsgroup.

But for resolution, I'd try deleting the *.PCB file (that's the toolbar).
PPT will recreate it (sans any customizations) when it starts next.

If that doesn't work, I'd rename *.PPA files (those are PPT add-ins) to
something like *.OLD. If PPT starts after that, you can close PPT and rename
the OLD files back to PPA one at a time to isolate the problem.

Oh, and make sure that you've installed SP-1 for Office 2003.

--
Echo [MS PPT MVP]
http://www.echosvoice.com
presenter, PPT Live '04
Oct 10-13, San Diego http://www.powerpointlive.com


Dunko said:
I have a user who is having issues with PowerPoint 2003 on an XP SP1
machine. Here are the event logs:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 2001
Date: 9/27/2004
Time: 2:32:43 PM
User: N/A
Computer: XXXXXXXX
Description:
Rejected Safe Mode action : Microsoft Office PowerPoint.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/27/2004
Time: 2:33:38 PM
User: N/A
Computer: XXXXXXXXX
Description:
Hanging application POWERPNT.EXE, version 11.0.5529.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 50 4f 57 45 52 50 POWERP
0018: 4e 54 2e 45 58 45 20 31 NT.EXE 1
0020: 31 2e 30 2e 35 35 32 39 1.0.5529
0028: 2e 30 20 69 6e 20 68 75 .0 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000


If you can email me directly with any help, I would greatly appreciate
it!

Thanks,

Justin
(e-mail address removed)
Click to expand...
Click to expand...
 
E

Echo S

Dunko said:
SP1 for Office 2003 is installed (that was my first step). Powerpoint
starts with no problem, it is after my user has been working for
awhile.
Click to expand...

What are they doing when it happens? Any consistency to that? Perhaps
they're changing font size or something in a textbox...?

See http://www.rdpslides.com/pptfaq/FAQ00034.htm, especially the part about
printer drivers.

Maybe also turn down hardware acceleration.
http://www.rdpslides.com/pptfaq/FAQ00129.htm


--
Echo [MS PPT MVP]
http://www.echosvoice.com
presenter, PPT Live '04
Oct 10-13, San Diego http://www.powerpointlive.com

I will try the PCB and PPA resolutions, but I don't think these are
the cause. I am thinking it might be a memory issue.

I will post again if anything works or doesn't work.

Thanks!

"Echo S" <[email protected]> wrote in message
Can't email, as that defeats the purpose of a newsgroup.

But for resolution, I'd try deleting the *.PCB file (that's the toolbar).
PPT will recreate it (sans any customizations) when it starts next.

If that doesn't work, I'd rename *.PPA files (those are PPT add-ins) to
something like *.OLD. If PPT starts after that, you can close PPT and rename
the OLD files back to PPA one at a time to isolate the problem.

Oh, and make sure that you've installed SP-1 for Office 2003.

--
Echo [MS PPT MVP]
http://www.echosvoice.com
presenter, PPT Live '04
Oct 10-13, San Diego http://www.powerpointlive.com


Dunko said:
I have a user who is having issues with PowerPoint 2003 on an XP SP1
machine. Here are the event logs:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 2001
Date: 9/27/2004
Time: 2:32:43 PM
User: N/A
Computer: XXXXXXXX
Description:
Rejected Safe Mode action : Microsoft Office PowerPoint.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/27/2004
Time: 2:33:38 PM
User: N/A
Computer: XXXXXXXXX
Description:
Hanging application POWERPNT.EXE, version 11.0.5529.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 50 4f 57 45 52 50 POWERP
0018: 4e 54 2e 45 58 45 20 31 NT.EXE 1
0020: 31 2e 30 2e 35 35 32 39 1.0.5529
0028: 2e 30 20 69 6e 20 68 75 .0 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000


If you can email me directly with any help, I would greatly appreciate
it!

Thanks,

Justin
(e-mail address removed)
Click to expand...
Click to expand...
Click to expand...
 

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