I was downloading files to C:\Documents and Settings\user1\Shared folder
and possibly got a virus. When clicking the icon for that folder,
explore aborts and brings up the “Notify Microsoft Menu”. I scanned for
viruses using Norton anti-virus bout but it said there’s a component
missing from Norton. Sounds like a virus, which I’ve never experienced
before.
I tried deleting Shared from a command prompt but the command window
aborts. I ran chkdsk but it thinks some other process is using the
folder. I could, however rename the folder.
Questions:
1. Does anyone know a delete file utility that will kill this beast?
2. Do I re-install Norton?
3. Should I try MS malicious s/w removal tools, or what?
1.
http://ccollomb.free.fr/unlocker/
2. The retail version of Norton can play havoc with your pc. Uninstall it
using Norton's own uninstall tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
and get a refund
As suggested on the site, you may wish to print out the directions before
proceeding.
If this doesn't work use this:
Revo Uninstaller Freeware - Remove unwanted programs and traces easily
http://www.revouninstaller.com/
and/or
RegSeeker
http://www.hoverdesk.net/freeware.htm
Then use NTREGOPT to compact the registry; Follow instructions.
http://www.larshederer.homepage.t-online.de/erunt
While Norton's removal tool usually gets the job done, you may also want to
go to:
http://www.snapfiles.com/get/winsockxpfix.html
and download a copy of winsockxpfix just in case. Rarely, the removal of
NIS breakes the networking components in XP to the point where internet
access is impossible. This little utility will fix it back up.
2a. Do not utilize more than one (1) real-time anti-virus scanning engine!
Disable the e-mail scanning function during installation (Custom
Installation on some AV apps.) as it provides no additional protection. In
fact, most of experts (incl. Norton) believe that scanning incoming and
outgoing mail causes e-mail file corruption.
Avira AntiVir® PersonalEdition Classic - Free
http://www.free-av.com/antivirus/allinonen.html
Free antivirus - avast! 4 Home Edition
http://www.avast.com/eng/avast_4_home.html
(choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.)
AVG Anti-Virus Free Edition
http://free.grisoft.com/
Kaspersky® Anti-Virus 7.0 - Not Free
http://www.kaspersky.com/homeuser
ESET NOD32 Antivirus - Not Free
http://www.eset.com/
Have you seen these "extra settings for NOD32"?
http://www.wilderssecurity.com/showthread.php?t=37509
On-demand AV application (add it to your arsenal and use it as a "second
opinion" av scanner).
BitDefender10 Free Edition
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
3. For non-viral malware...
Please download, install and update the following software...
Ad-aware SE 2007
http://www.lavasoft.de/
http://www.lavasoftusa.com/
http://www.lavasoft.de/ms/index.htm
SpyBot Search and Destroy v1.4
http://security.kolla.de/
http://www.safer-networking.org/microsoft.en.html
SuperAntiSpyware
http://www.superantispyware.com/superantispywarefreevspro.html
After the software is updated, I suggest scanning the system in Safe Mode.
3a. For viral malware...
Download David H. Lipman's MULTI_AV.EXE from the URL --
http://www.pctipp.ch/downloads/dl/35905.asp
To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close
Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }
NOTE: You may have to disable your software FireWall or allow WGET.EXE to
go through your FireWall to allow it to download the needed AV vendor
related files.
C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in
Normal Mode. This way all the components can be downloaded from each AV
vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and
Reboot the PC.
You can choose to go to each menu item and just download the needed files
or you can download the files and perform a scan in Normal Mode. Once you
have downloaded the files needed for each scanner you want to use, you
should reboot the PC into Safe Mode [F8 key during boot] and re-run the
menu again and choose which scanner you want to run in Safe Mode.
It is suggested to run the scanners in both Safe Mode and Normal Mode.
When the menu is displayed hitting 'H' or 'h' will bring up a more
comprehensive PDF help file.
http://www.ik-cs.com/multi-av.htm
Additional Instructions:
http://pcdid.com/Multi_AV.htm
Vista users please note:
http://www.elephantboycomputers.com/page2.html#Multi-AV
Good luck
