Pop-ups

A

Andrew

I am far from an expert so this question may be stupid. I
have Norton Anti-Virus 2003 installed and updated. I run
Windows XP.

Everytime I go on the internet I have a constant stream
of pop-ups (grey with plain text) for porn sites and also
for "spyware" which claims to stop people hooking into
your computer.

Is there anyway to stop these pop-ups or do they happen
to everyone? Should Norton AV be stopping them.

Again, sorry if this question is remedial.
 
C

Carey Frisch [MVP]

No, Norton AntiVirus 2003 only affords protection from computer
viruses. It will not prevent those annoying pop-ups.

Perform the following:

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Stop the Invasion of Adware and Intrusive Spybot Spyware - Restore Your Privacy
http://spybot-spyware.com/

How to Delete Cookie Files
http://support.microsoft.com/default.aspx?scid=kb;EN-US;278835

How to Delete the Contents of the Temporary Internet Files Folder
http://support.microsoft.com/default.aspx?scid=kb;en-us;260897&Product=ie600

Install the free Google Toolbar:
http://toolbar.google.com/

Consider purchasing and installing a good internet security program:
http://www.symantec.com/sabu/nis/nis_pe/features.html

For additional Internet Explorer assistance:

Please visit the Internet Explorer newsgroup experts:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------


| I am far from an expert so this question may be stupid. I
| have Norton Anti-Virus 2003 installed and updated. I run
| Windows XP.
|
| Everytime I go on the internet I have a constant stream
| of pop-ups (grey with plain text) for porn sites and also
| for "spyware" which claims to stop people hooking into
| your computer.
|
| Is there anyway to stop these pop-ups or do they happen
| to everyone? Should Norton AV be stopping them.
|
| Again, sorry if this question is remedial.
 
E

Edubbs

These sound like Messenger pop-ups. You can stop these
for free.

I would enable ICF (Microsoft's built-in firewall for
Windows XP). This should stop the pop-ups and provide
some security. This link provides instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;283673

You can also disable the Messenger service. To do this,
click on Start > Control Panel.
Double click Administrative Tools (If you don't see that
listed, click on "Switch to Classic View" on the right
side).
Double click Services.
Scroll down to the Messenger service. Double click it to
bring up the properties.
Where it says "Startup type", change that to Disabled.
Click Ok.
Close the Services window and the Control Panel.

That should do it.

E
 
B

Bruce Chambers

Greetings --

There are at least three varieties of pop-ups, and the solutions
vary accordingly. Which specific type(s) is troubling you?

1) Does the title bar of these pop-ups read "Messenger Service?"

This type of spam has become quite common over the past several
months, and unintentionally serves as a valid security "alert." It
demonstrates that you haven't been taking sufficient precautions while
connected to the Internet. Your data probably hasn't been compromised
by these specific advertisements, but if you're open to this exploit,
you may well be open to other threats, such as the Blaster Worm that
recently swept cross the Internet. Install and use a decent,
properly configured firewall. (Merely disabling the messenger
service, as some people recommend, only hides the symptom, and does
little or nothing to truly secure your machine.) And ignoring or just
"putting up with" the security gap represented by these messages is
particularly foolish.

Messenger Service of Windows
http://support.microsoft.com/default.aspx?scid=KB;en-us;168893

Messenger Service Window That Contains an Internet Advertisement
Appears
http://support.microsoft.com/?id=330904

Stopping Advertisements with Messenger Service Titles
http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp

Blocking Ads, Parasites, and Hijackers with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

Whichever firewall you decide upon, be sure to ensure
UDP ports 135, 137, and 138 and TCP ports 135, 139, and 445 are _all_
blocked. You may also disable Inbound NetBIOS (NetBIOS over TCP/IP).
You'll have to follow the instructions from firewall's manufacturer
for the specific steps.

You can test your firewall at:

Symantec Security Check
http://security.symantec.com/ssc/vr_main.asp?langid=ie&venid=sym&plfid=23&pkj=GPVHGBYNCJEIMXQKCDT

Security Scan - Sygate Online Services
http://www.sygatetech.com/

Oh, and be especially wary of people who advise you to do nothing
more than disable the messenger service. Disabling the messenger
service, by itself, is a "head in the sand" approach to computer
security. The real problem is _not_ the messenger service pop-ups;
they're actually providing a useful, if annoying, service by acting as
a security alert. The true problem is the unsecured computer, and
you've been advised to merely turn off the warnings. How is this
helpful?

2) For regular Internet pop-ups, you might try the free 12Ghosts
Popup-killer from http://12ghosts.com/ghosts/popup.htm, Pop-Up Stopper
from http://www.panicware.com/, or the Google Toolbar from
http://toolbar.google.com/, which is what I use.

3) To deal with pop-ups caused by any sort of "adware" and/or
"spyware,"such as Gator, Comet Cursors, Xupiter, Bonzai Buddy, or
KaZaA, and their remnants, that you've deliberately (but without
understanding the consequences) installed, two products that are
quite effective (at finding and removing this type of scumware) are
Ad-Aware from www.lavasoft.de and SpyBot Search & Destroy from
www.safer-networking.org/. Both have free versions. It's even
possible to use SpyBot Search & Destroy to "immunize" your system
against most future intrusions. I use both and generally perform
manual scans every week or so to clean out cookies, etc.



Bruce Chambers
--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 

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