PLS HELP:Phone system integration

[MuZZy]

Hi,

One of our bigger clients requested to have a phone automation option for our CRM product (developed
on C#) as they are using it now with ACT CRM. Unfortunately i don't have much info on how do they
use it and no way i could get to tehir place as they are in Europe (i'm in US). All i know that they
are using Nortel phones with TAPI interface (connected over LAN?) and on user's machines they are
using a TAPI driver "LAN CTE". I've never ever dealt with phones involved programming so i'm kind of
lost and in urgent need of some directions...

Any ideas what it might be? Or any other newsgroup i could check?

ANY ideas/comments(positive ) are highly appreciated!

Thank you in advance,
MuZZy

 

[TerryFei]

Hi,
Welcome to MSDN Newsgroup!

I hope the following articles will be useful for you. It shows how to
develop a TAPI program using C# :
Title: TAPI 3.0 Application development using C#.NET
URL: http://www.codeproject.com/csharp/devangpro.asp

Title: working with TAPI 3.x from .net
URL:http://www.codeproject.com/useritems/CShart_TAPI_3x.asp

Thanks for your understanding. Have a nice day!

Best Regards,

Terry Fei [MSFT]
Microsoft Community Support
Get Secure! www.microsoft.com/security

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