Please, what does this error message mean?

[Guest]

I am having real trouble with my hotmail account (normally reliable). This
error message appeared when I closed a hanging IE window whilw trying to
access my mail:

Acrobat IEHelper: iexplore.exe – Application Error
The instruction at “0x77279a63†referenced memory at “0x7d4b2e20â€. The
memory could not be “readâ€. Click on OK to terminate the program.

Any ideas very welcome

Regards

 

[Frank Saunders, MS-MVP]

I am having real trouble with my hotmail account (normally reliable).
This error message appeared when I closed a hanging IE window whilw
trying to access my mail:

Acrobat IEHelper: iexplore.exe – Application Error
The instruction at “0x77279a63†referenced memory at “0x7d4b2e20â€.
The memory could not be “readâ€. Click on OK to terminate the program.

Any ideas very welcome

Regards

First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thanks Frank. Ran Spy Bot and works now.

First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Frank, it has started going wrong again - same message and won't open inbox
after signing in or even allow me to get to the sign-in page sometimes -
though I've run all "scumware" checks. I can get in no problem at work. Very
frustrating. Any other ideas, please.

Regards

Chandler

 

[Frank Saunders, MS-MVP IE/OE]

Frank, it has started going wrong again - same message and won't open
inbox after signing in or even allow me to get to the sign-in page
sometimes - though I've run all "scumware" checks. I can get in no
problem at work. Very frustrating. Any other ideas, please.

Regards

Chandler

Did you run the other programs on that page and post your Hijack This log?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Did everything but nothing appears to be problem and hotmail has worked
since. Thanks for the spyware info anyway.

Chandler

 

[Frank Saunders, MS-MVP IE/OE]

Did everything but nothing appears to be problem and hotmail has
worked since. Thanks for the spyware info anyway.

Chandler

Where did you post your Hijack This log?
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/