PLEASE HELP: IE6 crashes when following link from Outlook Express

[Jeffrey]

Can anyone help??? Every time I click a link in an email from Outlook
Express, all Internet Explorer 6 windows crash and I get an error message.
Does anyone know how to correct this problem?

Sometimes it doesn't crash, like if I happen to have an email open that I'm
writing like this one, it won't crash...but other than that...it will always
crash.

Any help would be greatly, greatly appreciated.

Thanks,
Jeff

 

[Don Varnau]

Jeff,
What's the error message?

Meanwhile, see this MSKB article:
281679 - You Cannot Open New Internet Explorer Window or Nothing Happens
After You Click a Link: http://support.microsoft.com/?kbid=281679

Don

 

[Jeffrey]

Hey Don,

I'm looking right at the Internet Explorer error message and it reads:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience....." et cetera.

When I click on the details link, it says:

Error signature
AppName: iexplor.exe AppVer: 6.0.2800.1106 ModName: ntdll.dll
ModVer: 5.1.2600.1217 Offset: 00019ecd

Any idea what all this means and what I have to do to fix it??

Thanks,
Jeff

 

[Bruce Hagen]

Some possibilities:

http://support.microsoft.com/?kbid=810887
and:
http://support.microsoft.com/?kbid=293623

Other options would be to check for problems:

AdAware:
http://www.lavasoft.de/

SpyBot S & D:
http://beam.to/spybotsd

CWShredder & HijackThis:
http://www.spywareinfo.com/~merijn/downloads.html

Always check for updates before running any of these programs.

If all else fails, post to the newsgroup for your OS, or IE6 as this
is Outlook Express NG:

news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser

news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.setup

 

[Jeffrey]

After doing some searching, I found the following link, which advised you to
run AdAware and SpyBot. After doing that, the problem was fixed.

http://www.winguides.com/forums/showthreaded.php?Cat=&Board=brdIE&Number=113613&page=0&view=&sb=

Thanks for the help! No more IE crashes!
Jeffrey