PLease help! Cannot install or uninstall Cisco VPN Client

[Jason]

My Cisco VPN Client stopped working and I tried re-installing it. I am
now stuck in an infinite loop where I cannot uninstall or install the
client.

When I try to install the client, I get a message saying, "The Cisco
VPN Client installation has detected that an MSI based Cisco Systems
VPN is installed. Please uninstall this cleint before continuing with
install."

When I try to uninstall the client, it tries to find a
"vpnclient_setup.msi" which is not on the install disk and my work's
help desk does not have...they are stuck on this issue as well.

I have Windows XP 2002 (SP 2). Any suggestions is appreciated. I have
already tried a System Restore and that has not fixed the problem.

 

[Steve Winograd [MVP]]

My Cisco VPN Client stopped working and I tried re-installing it. I am
now stuck in an infinite loop where I cannot uninstall or install the
client.

When I try to install the client, I get a message saying, "The Cisco
VPN Client installation has detected that an MSI based Cisco Systems
VPN is installed. Please uninstall this cleint before continuing with
install."

When I try to uninstall the client, it tries to find a
"vpnclient_setup.msi" which is not on the install disk and my work's
help desk does not have...they are stuck on this issue as well.

I have Windows XP 2002 (SP 2). Any suggestions is appreciated. I have
already tried a System Restore and that has not fixed the problem.

Try removing any entries for the Cisco VPN Client using the Windows
Installer CleanUp Utility. There's a download link on this web page:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Jason]

Thanks Steve. That did the trick! I had actually tried the Installer
Utility before and did not have success. However, it did work this
time and was able to remove the Client and then re-install it. Now I
cannot access my network at work, but I feel that this issue can be
resolved by our help desk people.

Thanks again!

 

[Steve Winograd [MVP]]

Thanks Steve. That did the trick! I had actually tried the Installer
Utility before and did not have success. However, it did work this
time and was able to remove the Client and then re-install it. Now I
cannot access my network at work, but I feel that this issue can be
resolved by our help desk people.

Thanks again!

You're welcome, Jason. I'm glad that my suggestion helped you solve
the problem.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com