Please check your mail first or restart your mail session.

[Guest]

I am using Outlook 2003, windows XP pro, with comcast internet. When sending
or replying to e-mails I randomly get the following error message." 550 5.7.1
<e-mail address of person I am sendiing to> Please check your mail first or
restart your mail session." Does anyone have an idea on what is causing
this.

 

[Brian Tillman]

I am using Outlook 2003, windows XP pro, with comcast internet. When
sending or replying to e-mails I randomly get the following error
message." 550 5.7.1 <e-mail address of person I am sendiing to>
Please check your mail first or restart your mail session." Does
anyone have an idea on what is causing this.

Click Tools>E-mail Accounts>Next. Select your account and click Change.
Click More Settings and choose the Outgoing Server tab. Selet the radio
button at the bottom labeled "Log on to incoming mail server before sending
mail" and see if that helps.

 

[Guest]

Thanks Brian. Do I leave "My outgoing server (SMTP) requires authentication"
or doesn't it have anything to do with my problem?

 

[Brian Tillman]

Thanks Brian. Do I leave "My outgoing server (SMTP) requires
authentication" or doesn't it have anything to do with my problem?

With Comcast as your ISP, I'd lean toward leaving that option enabled.

 

[Guest]

Brian,

Unfortunately, the fixes we tried did not resolve the problem, any
additional suggestions. I sent 5 e-mails this morning and all were returned
undeliverable? I went back to my "Sent" folder, reopened the e-mails I had
sent, clicked on "Forward" re-entered the name of the person I sent the
original to and everyone went through without any problem. It seems almost
like once I get Outlook sending the messages without being kicked back it
works okay until I shut down and come back on line. Then I start the cycle
all over again.

Thanks,

 

[Brian Tillman]

Unfortunately, the fixes we tried did not resolve the problem, any
additional suggestions. I sent 5 e-mails this morning and all were
returned undeliverable? I went back to my "Sent" folder, reopened
the e-mails I had sent, clicked on "Forward" re-entered the name of
the person I sent the original to and everyone went through without
any problem. It seems almost like once I get Outlook sending the
messages without being kicked back it works okay until I shut down
and come back on line. Then I start the cycle all over again.

If your original messages are in the Sent Items folder, then they WERE sent
the first time. A message does not move from the Outbox to the Sent Items
folder unless the receiving mail server accepts the messsage. Therefore, I
conclude the problem is nothing you can address. It's not your Outlook but
the fault of your mail server, a server between you and your recipient, or
your recipient's mail server. You should be able to verify how far the
message got by examining the SMTP headers.

 

[Guest]

Thanks Brian, that makes a lot of sense. The next time I will scruntize the
heading to see how far the msg got.

 

[Guest]

Brian,

I have found if the first thing I do each morning before I have any outgoing
mail is perform a send/receive check everything works fine the rest of the
day. However, each time I reboot, either from the start position or using
the restart, I have to go through this same process. Don't understand why it
works, but it does and that is all that counts. A real work around.