physical memory dump

[Stacy]

2 of our computers are having the same problem. The blue
screen error message that is popping up is as follow:

***STOP:0x00000050 (0xE294C085, Ox00000001,0xBA2B2515,
0x00000001) PAGE_FAULT_IN_NONPAGED_AREA

***Address BA2B2515 base at BA2A2000, DateStamp 233d90a2 -
NAVAP.sys

Beginning dump of physical memory

Physical memory dump complete. Contact your system
administrator or technical support group.


This message is received on both machines and it seems to
randomly occur, not specific to any program or task. I've
ran memory tests on both machines and found no problems.
I've done a repair of Windows 2000 and installed the
latest Microsoft updates. The only time that the error
seemed to stop, was when I disabled the Norton Anti-
virus. It is running in managed mode on both machines and
when I disabled it the machines seemed OK. This is what
leads me to NAV being the culprit. The file NAVAP.sys is,
I believe a Norton file. I probably should contact
norton, but if anyone has any suggestions as to the
problem it would be greatly appreciated.

Stacy

 

[Jimmy Andersson [MVP]]

Possible Resolutions to Stop 0x0a, 0x01e and 0x50 Errors:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q183169

Gathering Blue Screen Information After Memory Dump in Windows 2000 or
Windows NT:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q192463

Crash Dump Analysis:
http://www.win2000mag.com/Articles/Index.cfm?ArticleID=16425

Windows NT Kernel Debugging Resources
http://www.win2000mag.com/Articles/Index.cfm?ArticleID=5132

Using Microsoft's x86 Kernel Debugger
http://www.win2000mag.com/Articles/Index.cfm?ArticleID=5131

Demystifying the 'Blue Screen of Death'
http://www.microsoft.com/TechNet/winnt/bsod.asp

Regards,
/Jimmy