Phone number formatting--Help!

S

Stephen Porter

I have an interesting conundrum (well, "interesting" might
not be the right word...) pertaining to the formatting of
telephone numbers.

I use two different contact databases--Goldmine and
Outlook. Goldmine will synchronize with Outlook and
Outlook synchronizes with my cell phone. I also use the
dialing features in both Goldmine and Outlook to place
calls when I'm working with one or the other sets of
contacts. For the most part all is good--or has been
until recently when I signed up for the Vonage phone
service which uses voice-over-IP to provide flat-rate and
flexible phone service, but...Vonage requires that all
phone numbers, including local numbers be dialed as 10-
digit numbers and include the country code, "1" for the
US.

I fiddled around with Outlook's phone dialing settings and
somehow--I'm still not sure exactly how--I got Outlook to
format ALL phone numbers that I enter into the phone
fields in the "1+(323)-1234" format. This allows
Outlook's dialer to actually place a call through the
modem on onto the Vonage phone adapter.

When using Goldmine, however, I have a choice in its setup
files to specify to "Let TAPI format phone numbers". This
setting somehow results in Goldmine's dialer *always*
inserting the "1" in front of the number as entered. I
wish (and am hoping) that there is some way to get Outlook
to do the same, because now there is a problem in
synchronizing. If there is ever a change in a record and
they have to synchronize, then Outlook's formatting takes
over and the full "1+....etc.", format ends up in
Goldmine. THEN the Goldmine dialer is broken.

I'm going to post this on the Goldmine newsgroup forum
also, but am also looking for clues from the Outlook side
of things. IF I can get Outlook's dialer to mimic
Goldmine's "Let TAPI format phone numbers," then the synch
problem goes away and I can auto-dial from either program.

TIA for any ideas.





--
 
R

Russ Valentine [MVP-Outlook]

Outlook provides no options for configuring masking of the phone numbers,
other than adding the country code. Masking of phone numbers is hard coded.
 

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