Phone call recording

[Rick]

I know it's frowned upon/illegal but I am being given the run-around by one
of the UK's major banks and for my own benefit it would be useful to record
the nonsense I am being told.

Is there a programme that will enable me to record the "misleading" people
(I could think of a more descriptive term)

Richard

 

[Chrissy Cruiser]

I know it's frowned upon/illegal but I am being given the run-around by one
of the UK's major banks and for my own benefit it would be useful to record
the nonsense I am being told.

Is there a programme that will enable me to record the "misleading" people
(I could think of a more descriptive term)

Richard

Not in all jurisdictions is taping phone calls illegal.

 

[Conor]

I know it's frowned upon/illegal but I am being given the run-around by one
of the UK's major banks and for my own benefit it would be useful to record
the nonsense I am being told.

Is there a programme that will enable me to record the "misleading" people
(I could think of a more descriptive term)

THere's a new service in the UK called "Registered Call" where you can
phone it and then connect to the number you wish to record. It plays a
legally required message stating that the call is being recorded. It
saves messages for 6 months and recordings are admissable in court as
evidence.

The service costs 10p/min from landlines and from 20p/min from mobiles
including the cost of the call you are making ot the company.

Test it by dialling 08715 502929

www.registeredcall.com

 

[Bruce the Shark]

I know it's frowned upon/illegal but I am being given the run-around
by one of the UK's major banks and for my own benefit it would be
useful to record the nonsense I am being told.

It's only illegal if you don't tell the receiver that they're being
recorded. So call, tell them, and then hopefully the fact that they're
being recorded will make them lift their game.

 

[Bruce the Shark]

It's only illegal if you don't tell the receiver that they're being
recorded. So call, tell them, and then hopefully the fact that
they're being recorded will make them lift their game.

Oh, and make sure that you're ALREADY RECORDING when you tell them
that they're being recorded... otherwise they can claim they didn't
know, and you won't have their acceptance on record.

 

[Terry]

Is there a programme that will enable me to record the "misleading" people

This comes up every 4-6 months on this group, you can search google
groups for more information. Here's the short version...

You can record to your sound card from your telephone. You will need
some sort of adapter that plugs into the phone (typically into the
handset plug) and also plugs into your sound card (normally the
line-in plug). You can purchase such devices inexpensively at office
supply stores, electronics stores such as RadioShack (Tandy), etc.
They are often used to connect a telephone to a tape recorder (like a
micro-cassette recorder), so they are not limited to computer stores.

Once you have the sound getting to your sound card, you can use any of
the freeware sound recording and playback programs. If you need this,
try Audacity (http://audacity.sourceforge.net/windows.php), or see
http://www.pricelessware.org/thelist/med.htm for suggestions.

Be aware that depending on where you are located and where the person
you are speaking with is located, it may be illegal to record the
conversation, or you may be required to get permission from everyone
who participates in the conversation.

If you need to make transcriptions from your recordings, look into
ExpressScribe at http://www.nch.com.au/scribe/.

If you have more specific questions, post again ...

Terry

 

[Rick]

Not in all jurisdictions is taping phone calls illegal.

In the UK it is/isn't. There seems to be an opinion that as long as it is
not divulged to a third party secret taping is legal, according to OFCOM.
Then again there is an opinion to the opposite. I am going to record anyway,
just not tell them.

Richard

 

[Rick]

It's only illegal if you don't tell the receiver that they're being
recorded. So call, tell them, and then hopefully the fact that they're
being recorded will make them lift their game.

From experience instutions such as banks and insurance companies won't talk
if you tell them you are recording the conversation. Also, it is to my
advantage if they dig themselves a nice big hole.

Richard

 

[Rick]

people

This comes up every 4-6 months on this group, you can search google
groups for more information. Here's the short version...

I did try Google but didn't think of looking in the groups, sorry.
Thanks for the help.

Richard

 

[Bruce the Shark]

From experience instutions such as banks and insurance companies
won't talk if you tell them you are recording the conversation.

Which may work against them... makes them look like they've got
something to hide by not wanting to be "up front" with you.

 

[Bruce the Shark]

I am going to record anyway, just not tell them.

You won't be able to use the recording as evidence.

 

[Gary R. Schmidt]

Rick wrote:




You won't be able to use the recording as evidence.

Yes, but he can give it to the tabloids and let them have a field day.

Cheers,
Gary B-)

 

[KeithS]

I am going to record anyway,
just not tell them.

I would definitely tell them. When one phones a UK company, many of
them say "This call may be recorded to improve our service/ for
training purposes/ to protect our customers" I suggest you do
something similar, then your bank won't be able to wriggle out of
anything it says by contesting your evidence as inadmissable.
KeithS

 

[Chrissy Cruiser]

In the UK it is/isn't. There seems to be an opinion that as long as it is
not divulged to a third party secret taping is legal, according to OFCOM.
Then again there is an opinion to the opposite. I am going to record anyway,
just not tell them.

In some states in the USA, only one of the two parties are required to know
a recording i being done. Since I know, that qualifies in Georgia.

 

[Bruce the Shark]

Yes, but he can give it to the tabloids and let them have a field day.

And get sued as a result. You can't use a recording in any public way
if it was recorded without the consent of the person being recorded.

 

[Gary R. Schmidt]

Gary R. Schmidt wrote:




And get sued as a result. You can't use a recording in any public way
if it was recorded without the consent of the person being recorded.

So, give it to a tabloid in a country where the law you are quoting does
not apply...

Does such a law apply in the UK?

Cheers,
Gary B-)