Personal Folders Backup add-in installed but no Backup item in File menu

[John Kitchen]

I've installed the Personal Folders Backup add-in, but it has not
created the Backup item on the File menu. I am using Office XP with
all updates.

The download page is at
http://www.microsoft.com/downloads/...3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en

Any ideas?

I installed with Outlook closed. I tried re-booting. I tried
re-installing.

Thanks! John

 

[Gordon Burgess-Parker]

I've installed the Personal Folders Backup add-in, but it has not
created the Backup item on the File menu. I am using Office XP with
all updates.

The download page is at
http://www.microsoft.com/downloads/...3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en

Any ideas?

I installed with Outlook closed. I tried re-booting. I tried
re-installing.

Thanks! John

Why don't you just make a copy of your pst to your preferred back-up
location?

 

[Roady]

Make sure that the add-on is enabled in Tools-> Options-> Other-> Advanced
Options...
Otherwise try renaming outcmd.dat to outcmd.old. This will reset your
Toolbar.

 

[John Kitchen]

I thank you both for your suggestions. Unfortunately, I have been
unable to find the add-in (since I don't know what name it was given),
and the renaming of the outcmd.dat file did not do the trick. I think
I'll go back to using the backup utility. I just get nervous that if
I backup while Outlook is running, the backup file may be corrupt.
Sure, I know, shut down Outlook! But I was hoping for a more
automated, fool-proof method.

Thanks, and if you have further ideas, please let me know
John