People are receiving e-mail in small format

[lzc9pk]

Scenario

I am sending an e-mail in a normal format (Arial 9) it appears that the
recepients are receiving the e-mail in small format. This is only for one set
of users using LOTUS NOTES.

I have send an e-mail to hotmail, yahoo and the mail font in the received
e-mail seems to be fine.


I can see their reply to me and I can see the message I sent was in small
fonts. this is true for many LOTUS NOTES users.
One caveat is that I cannot be absolutely sure that they are receiving the
e-mail in the smll font. I am deducing that based on their reply

Any thoughts on wether this is an issue ? If its an issue how do I resolve
the same ?

Paresh

 

[Pat Willener]

What message format are you sending these messages in?

Also, Arial 9 is already pretty small - what font & size do the
recipients receive the messages in?

 

[lzc9pk]

Pat,

I confirmed with one user that they receive the message in the Arial 9 so
that's good.

When they reply to my original e-mail I see their reply normal but my
original e-mail in Arial 7 strange. This is happening with all my customers
and they are on LOTUS notes

Paresh