pdf toolbar keeps disappearing

[Dianah]

I have the opposite problem to some people. I want that pdf toolbar and it
keeps disappearing.
Any way to get it back. It's checked off in the addin's. If I reinstall
Acrobat everytime it disappears, it will reappear. When I reboot, and
startup word, it disappears again.

Any ideas?
Thanks. Diana

 

[Dianah]

Well Graham, I was all set to send you printscreens of the addins which
shows the pdfmaker.dot and was going to show you the toolbars where the
pdfmaker had disappeared from.

When you mentioned the latest update, I remembered that when I reinstalled
(and the toolbar showed up, as expected) ... I also recalled that I had not
reinstalled the update. I had it and ran it ... It's there for now. I'm
going to open a file and pdf it, then I'm going to reboot and reopen the
file to see if the pdfmaker toolbar is still this. These are the repro
steps, so I'll see if it happens again. I just hope it holds this time.

Thanks for the response. I'll a'll be bach!!!
Diana

Do you have the correct add-in. Is it in the correct folder (the office
startup folder appropriate to your Office version)? Do you have the latest
update for your Acrobat version? Do you have other add-ins that could
interfere with it? If you right click the toolbar area is the Acrobat
toolbar an unchecked option?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

Well ... so far Graham, it's holding. I hope it keeps on holding.
Reinstalled Acrobat a few days ago and did the upgrade tonight. Maybe
that's the secret ( to reinstall the upgrade as well ... duh ... ).

Anyway, here's hoping it all stays ok. Thanks for the tip.
Diana

Well Graham, I was all set to send you printscreens of the addins which
shows the pdfmaker.dot and was going to show you the toolbars where the
pdfmaker had disappeared from.

When you mentioned the latest update, I remembered that when I reinstalled
(and the toolbar showed up, as expected) ... I also recalled that I had not
reinstalled the update. I had it and ran it ... It's there for now. I'm
going to open a file and pdf it, then I'm going to reboot and reopen the
file to see if the pdfmaker toolbar is still this. These are the repro
steps, so I'll see if it happens again. I just hope it holds this time.

Thanks for the response. I'll a'll be bach!!!
Diana

Do you have the correct add-in. Is it in the correct folder (the office
startup folder appropriate to your Office version)? Do you have the latest
update for your Acrobat version? Do you have other add-ins that could
interfere with it? If you right click the toolbar area is the Acrobat
toolbar an unchecked option?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[roger]

Hi Diana,

I have the opposite problem to some people. I want that pdf toolbar and it
keeps disappearing.
Any way to get it back. It's checked off in the addin's. If I reinstall
Acrobat everytime it disappears, it will reappear. When I reboot, and
startup word, it disappears again.

Any ideas?

If you're using Windows XP, try to move the file PDFmaker.dot which is
in X:\Program Files\Microsoft Office\OFFICE11\STARTUP (Where X is your
system drive) to
X:\Documents and Settings\<User name>\Program
data\Microsoft\Word\STARTUP

What version of Acrobat are you using? If 5.0, there's an update to
correct some bugs.

Also try going to Word > ? > About Microsoft Office Word > Disabled
elements and check if pdfmaker is there, if so, uncheck it.

Eventually you might locate the normal.dot template and rename it to
normal.bak. Word will recreate it the first time it starts.

Good luck

 

[Dianah]

Hi Roger,
Yes, I am using Windows XP.
Each time I reinstall ... it all works. When I reboot, then start word ...
pdfmaker.dot disappears. I don't know why, but that's what's happening.
So .. I'm unable to move it cuz it no longer exists. Go figure!!
I can certainly delete my normal.dot - I know Word well enough to set it all
up again but I don't think it'll revive the pdf template that disappeared.

I'm going to run the acrobat (v. 5) update "again" and copy the pdfmaker.dot
file somewhere else, so that I don't have to continually reinstall. If I
didn't need the hyperlinks I wouldn't bother, but it's a contact list that
I'm pdf'ing, so I need to have the toolbar. Writing to pdf writer doesn't
activate the hyperlinks so that someone can click on an email address to
auto-start an email.

There were no disabled elements in help --- > about. I just checked. I
wouldn't have known to go there - good tip - thanks.

If something else occurs to you though, I'd be happy to hear about it. This
really sucks.
Also ... I'll move that pdfmaker.dot as you mentioned after I reinstall ...
maybe that'll prevent this problem.
Diana

Hi Diana,

I have the opposite problem to some people. I want that pdf toolbar and it
keeps disappearing.
Any way to get it back. It's checked off in the addin's. If I reinstall
Acrobat everytime it disappears, it will reappear. When I reboot, and
startup word, it disappears again.

Any ideas?

If you're using Windows XP, try to move the file PDFmaker.dot which is
in X:\Program Files\Microsoft Office\OFFICE11\STARTUP (Where X is your
system drive) to
c:\Documents and Settings\diana <User name>\Program
data\Microsoft\Word\STARTUP

What version of Acrobat are you using? If 5.0, there's an update to
correct some bugs.

Also try going to Word > ? > About Microsoft Office Word > Disabled
elements and check if pdfmaker is there, if so, uncheck it.

Eventually you might locate the normal.dot template and rename it to
normal.bak. Word will recreate it the first time it starts.

Good luck

 

[Dianah]

A few complications Roger,
This is totally wierd.

1. The 1st directory you mentioned - there isn't a start directory in
Office11, however, there is one in Office10 and ... that's where the
pdfmaker.dot file was.

2. The 2nd directory reference also has problems. There isn't a "program
data" subdirectory, so I tried application data, but it doesn't have
Microsft\word\startup subdirectories. booooo
I'm not sure what to do now. I have to reinstall the update to Acrobat (5)
every times I want to use it, if I've rebooted since the last time I used
it.

I found a way to beat it though. I copied the pdfmaker.dot to my desktop.
When I reboot and the toolbar disappears ... and I need it. I open word ...
then I double click the file "pdfmaker.dot" and the toolbar shows up. It's
wierd, but it beats having to reinstall over and over and over again. If
you or someone can think of a reason why it disappears, I'd like to hear it.
Bummer.

Hi Diana,

I have the opposite problem to some people. I want that pdf toolbar and it
keeps disappearing.
Any way to get it back. It's checked off in the addin's. If I reinstall
Acrobat everytime it disappears, it will reappear. When I reboot, and
startup word, it disappears again.

Any ideas?

If you're using Windows XP, try to move the file PDFmaker.dot which is
in X:\Program Files\Microsoft Office\OFFICE11\STARTUP (Where X is your
system drive) to
X:\Documents and Settings\<User name>\Program
data\Microsoft\Word\STARTUP

What version of Acrobat are you using? If 5.0, there's an update to
correct some bugs.

Also try going to Word > ? > About Microsoft Office Word > Disabled
elements and check if pdfmaker is there, if so, uncheck it.

Eventually you might locate the normal.dot template and rename it to
normal.bak. Word will recreate it the first time it starts.

Good luck

 

[Graham Mayor]

Hi Diana,



If you're using Windows XP, try to move the file PDFmaker.dot which is
in X:\Program Files\Microsoft Office\OFFICE11\STARTUP (Where X is your
system drive) to
X:\Documents and Settings\<User name>\Program
data\Microsoft\Word\STARTUP

What version of Acrobat are you using? If 5.0, there's an update to
correct some bugs.

Also try going to Word > ? > About Microsoft Office Word > Disabled
elements and check if pdfmaker is there, if so, uncheck it.

Eventually you might locate the normal.dot template and rename it to
normal.bak. Word will recreate it the first time it starts.

Good luck

I don't think we established the Office version. The path you quote is for
Office 2003. Note the add-in is intended to go in the Office folder so that
it is available across the Office apps and not just in Word. It needs to go
in the correct Office startup folder for the Office version. There should be
no difference in performance between the correct office startup folder and
the Word startup folder beyond the limitation just mentioned.

Normal.dot shouldn't be an issue here as the Acrobat add-in is pervasive in
the way that it dominates the workspace. Unless of course someone has been
experimenting with macros to disable the toolbar - such as those at
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

Hi Graham,
Word 2002
Just got in ... and loaded up that document to make changes ...no pdfmaker
toolbar ... arghhh. Launching pdfmaker.dot didn't help this time. I had
not deleted normal.dot yesterday, but I just did and that seems to have
worked. I hope it holds for next time. This is so rediculous.

By the way, this is where I found the template directory is for office 2002:
C:\Documents and Settings\username\Application Data\Microsoft\Templates
Diana

Hi Diana,



If you're using Windows XP, try to move the file PDFmaker.dot which is
in X:\Program Files\Microsoft Office\OFFICE11\STARTUP (Where X is your
system drive) to
X:\Documents and Settings\<User name>\Program
data\Microsoft\Word\STARTUP

What version of Acrobat are you using? If 5.0, there's an update to
correct some bugs.

Also try going to Word > ? > About Microsoft Office Word > Disabled
elements and check if pdfmaker is there, if so, uncheck it.

Eventually you might locate the normal.dot template and rename it to
normal.bak. Word will recreate it the first time it starts.

Good luck

I don't think we established the Office version. The path you quote is for
Office 2003. Note the add-in is intended to go in the Office folder so that
it is available across the Office apps and not just in Word. It needs to go
in the correct Office startup folder for the Office version. There should be
no difference in performance between the correct office startup folder and
the Word startup folder beyond the limitation just mentioned.

Normal.dot shouldn't be an issue here as the Acrobat add-in is pervasive in
the way that it dominates the workspace. Unless of course someone has been
experimenting with macros to disable the toolbar - such as those at
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Suzanne S. Barnhill]

The user templates folder is *not* where you put add-ins that you want to
load at startup. Those you have to put in the Startup folder. Find the path
for that on the File Locations tab of Tools | Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[roger]

Hi Dianah,

I'm not sure what to do now. I have to reinstall the update to Acrobat (5)
every times I want to use it, if I've rebooted since the last time I used
it.
I found a way to beat it though. I copied the pdfmaker.dot to my desktop.
When I reboot and the toolbar disappears ... and I need it. I open word ...
then I double click the file "pdfmaker.dot" and the toolbar shows up. It's
wierd, but it beats having to reinstall over and over and over again. If
you or someone can think of a reason why it disappears, I'd like to hear it.
Bummer.

It might be a macro or an add-in that is conflicting with that file,
check going to customize > Command tab > tools, and in the right pane
'com add-ins.' Dragging with the right button of the mouse clicked to
a toolbar and letting go, clicking OK. Then going there to see what
add-ins you have. (These instructions are for Word 2003, they might
be different in your case).

If you rename normal.dot, that might get rid of any guilty macro.

Good luck

 

[Dianah]

Hi Suzanne,
Thanks for your comments. By the way ... the pdfmaker.dot was already in
the template directory, interestingly enough.

However, it would appear that the mysterious pdfmaker toolbar disappearance
problem is related to using Outlook for my email. As soon as I use outlook
to create an email, then open regular Word, the toolbar disappears. Closing
outlook and word, then deleting normal.dot does the trick (unless I open
Outlook and create an email before I start word). So, to make this as
painless as possible. I've put a shortcut to the template directory. I
access it regularly, delete normal.dot and carry on. It's tedious and
frustrating, but it's the quickest workaround that I can find.

The user templates folder is *not* where you put add-ins that you want to
load at startup. Those you have to put in the Startup folder. Find the path
for that on the File Locations tab of Tools | Options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Graham Mayor]

The quickest workaround would be not to use Word as your Outlook e-mail
editor!

Word should not be altering normal.dot without your permission - set tools >
options > save to prompt you to save normal.dot.

You could always replace the toolbar using a macro attached to a toolbar:

Public Sub ToggleAdobeToolbar()
Dim i As Long
For i = 1 To Application.CommandBars.Count
If InStr(UCase(Application.CommandBars(i).Name), _
"PDFMAKER") > 0 Then
With Application.CommandBars(i)
.Enabled = Not .Enabled
End With
End If
Next i
End Sub

should work for all Acrobat versions - see
http://www.gmayor.com/installing_macro.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

Wow, thanks Graham ... I'll try it later. Gotta fly off to sing in choir.
I'll let you know.
PS ... the toolbar disappears from the toolbar listing after it disappears.
Your note is interesting.
Will read more closely later. Thanks.

The quickest workaround would be not to use Word as your Outlook e-mail
editor!

Word should not be altering normal.dot without your permission - set tools >
options > save to prompt you to save normal.dot.

You could always replace the toolbar using a macro attached to a toolbar:

Public Sub ToggleAdobeToolbar()
Dim i As Long
For i = 1 To Application.CommandBars.Count
If InStr(UCase(Application.CommandBars(i).Name), _
"PDFMAKER") > 0 Then
With Application.CommandBars(i)
.Enabled = Not .Enabled
End With
End If
Next i
End Sub

should work for all Acrobat versions - see
http://www.gmayor.com/installing_macro.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Graham Mayor]

Provided the add-in is still present (in templates & add-ins), the macro
should put the toolbar back in the listing and activate it.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

By the way ... what's the alternative to using Word as the word processing
for Outlook. Not that others don't exist (don't mean that), but Word is the
only one I have. I like having control of how the message displays and that
I can paste images or print screens into it. (I often end up helping people
with their pc problems, so this is very useful for me - putting together
print screens with instructions).


Provided the add-in is still present (in templates & add-ins), the macro
should put the toolbar back in the listing and activate it.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

Ok ... When I was about to add the macro you sent (below), I saw that there
was already a few pdf-related macros. So, what I did was add the
"AdobePDFMaker.AutoExec.Main" onto my toolbar. I just run it when the
toolbar disappears.

When I close word, then then create an email in Outlook, it changes my
normal.dot and I'm not prompted, even though I made the change in tools,
option, save, ... prompt.. etc. However, your post did help. I can't seem
to stop it from disappearing, but I can make it reappear without having to
delete the normal.dot every time. A single click on a macro is the best fix
yet. Thanks Graham. Diana

Provided the add-in is still present (in templates & add-ins), the macro
should put the toolbar back in the listing and activate it.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Graham Mayor]

Outlook has its own perfectly adequate e-mail editor, which will pop up all
on its own if you deselect the option to use Word in the Outlook options.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Dianah]

Hi Graham,
When you say perfectly adequate ... do you know if I can format or say, copy
a screen print into it, without having to paste it elsewhere first, then
doing another copy/paste. These are things I have to do when I used OE.
It's one of the reasons I switched to Outlook. I don't need every feature
that Word offers ... that would be silly, but I do want some of them. I'd
appreciate your thoughts. Diana

Outlook has its own perfectly adequate e-mail editor, which will pop up all
on its own if you deselect the option to use Word in the Outlook options.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Graham Mayor]

Rather than me try to justify it, why don't you simply try it. Set to html
format, it will do most of the thnings that Word will do without the
problems. However, to be fair, I hate html e-mail because it is so easy to
use it as a wrapper for malicious code. I have Outlook set never to display
it, and I always post in plain text with graphics as attachments.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>
Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>