PCL XL Error

[danieldunn10]

Hi, on our network we have 10 printers, half are the HP4200dtn model,
and the other half the HP4250dtn model.

On larger prints (5 pages +) it seems to stop printing after so many
pages and print out the following error message, then followed by
pages with a single line of strange characters on each page:

PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: NewPath
Position: 97553

It's difficult to recreate the problem, it seems to happen randomly.

This problem has started happening since we had some new servers put
in a month ago. We are running the same server software (Windows
Server 2003) as we had on the old servers. We are also using the same
printer drivers for the printers, and every setting on the printers on
the new server is exactly the same as the old one.

What does the error message mean? And is there something which could
be causing this error?

Some of the things I have tried with no success are:

- Different printer driver on the server
- Deleting all mapped printers on the PC's, removing the printer
driver, then adding the printer back to the users PC

Many thanks for any advice

 

[Fred McKenzie]

Hi, on our network we have 10 printers, half are the HP4200dtn model,
and the other half the HP4250dtn model. ..
..
It's difficult to recreate the problem, it seems to happen randomly.

This problem has started happening since we had some new servers put
in a month ago. We are running the same server software (Windows
Server 2003) as we had on the old servers. We are also using the same
printer drivers for the printers, and every setting on the printers on
the new server is exactly the same as the old one.

What does the error message mean? And is there something which could
be causing this error?

Daniel-

It sounds to me like a communications problem, either to or from the
server. Possibly the new printer server is sending data faster than the
printer can accept it. Or the server is sending all the data without
waiting for an acknowledgment.

A solution you may not like, is to NOT use the Windows server. The
printers each have a built-in "JetDirect" server, denoted by the "n" in
the model number. Assuming each printer has a permanently assigned IP
address, use that address instead of the server's IP address, when
setting up the printer drivers on the client machines.

Fred