PCI TV Card driver installation hangs - help please

[jsm]

Hi,
I am transferring a Hauppage TV PCI card from a Win 98 system to XP Home
SP1.

I access www.hauppage.com OK and select the WDM driver set for XP,

When I select RUN the drivers download to a temporary location OK.

When the PCI card is detected and the Wizard starts, it asks me for the
drivers and shows the location: .../windows./program files/WinTV/whql/
containing the files hcwbt8xx.cat, hcwbt8xx.inf, hcwbt8xx.sys and
hcwutl32.dll.

I let the wizard start to intall from this location, all goes well until the
progress bar is full - the transfer then hangs the whole system apparently
in a loop CTL/ALT/DEL does not work and I have to manually reset and reboot
out of it.

The same happens if I select SAVE and download the drivers to my hard disk
and then install the drivers from there.

It does not matter whether the TV application is installed or not. I have
also used the HWCLEAR application to clear out the failed installations in
between attempts.

Any clues gratefully accepted, my hair is growing sparse on this one

TIA

John

 

[Rich Barry]

Try a different PCI Slot.

 

[CS]

On Sat, 1 Nov 2003 18:29:43 +0000 (UTC), "jsm" <[email protected]>
wrote:

First, uninstall the Hauppage TV PCI card from XP. Do that by going
into "device manager" from Control Panel, System, and remove the
device. Make sure all older driver files and failed installations
have been removed.

Reboot, and let XP detect the card. Try installing the new drivers
again. If that doesn't work, you may have to contact Hauppage for
further advice - or, perhaps someone else can help. Good luck.

 

[jsm]

Many thanks for both suggestions - I tried both without success - THEN I
changed the card. It turns out that the problem was a defective card after
all.