PC Self Reboots on ScreenSaver Activation

[BCITStudent]

Hello:

Have a Windows XP SP3 PC which automatically restarts when the screensaver
activates after 10 minutes. If the PC is locked manually, the PC doesn't
restart. Details include:

1) Win XP Professional SP3
2) Manufactured by Lenovo
3) 2660 MHz Processor
4) BIOS: Lenovo 2RKT44AUS 4/29/08
5) Total Physical Memory 2,048 MB
6) Available Physical Memory 1.48 GB
7) Available Virtual Memory 2 GB
8) Available Virtual Memory 1.96 GB
9) Page File Space 2.57 GB
10) PC is joined to a domain
11) PC is brand new

TROUBLESHOOTING STEPS

1) I unchecked "Automatically restart" option in startup and recovery.
After screensaver activates, now receive blue screen with
PAGE_FAULT_IN_NONPAGED_AREA message "Problem caused by file: win32k.sys"

2) Attempted to recreate issue in SAFE MODE. Problem did not replicate

Any suggestions to resolve this annoying issue would be tremendously
appreciated

Regards,

Bob

 

[ShadowTek]

Hello:

Have a Windows XP SP3 PC which automatically restarts when the
screensaver activates after 10 minutes. If the PC is locked manually,
the PC doesn't restart. Details include:

1) Win XP Professional SP3
2) Manufactured by Lenovo
3) 2660 MHz Processor
4) BIOS: Lenovo 2RKT44AUS 4/29/08
5) Total Physical Memory 2,048 MB
6) Available Physical Memory 1.48 GB
7) Available Virtual Memory 2 GB
8) Available Virtual Memory 1.96 GB
9) Page File Space 2.57 GB
10) PC is joined to a domain
11) PC is brand new

TROUBLESHOOTING STEPS

1) I unchecked "Automatically restart" option in startup and recovery.
After screensaver activates, now receive blue screen with
PAGE_FAULT_IN_NONPAGED_AREA message "Problem caused by file:
win32k.sys"

2) Attempted to recreate issue in SAFE MODE. Problem did not
replicate

Any suggestions to resolve this annoying issue would be tremendously
appreciated

Regards,

Bob

Have you updated your graphics drivers?

 

[BCITStudent]

The PC had an external video card installed specifically for the AUTOCAD, and
installed the driver that came with the card. I will update the driver and
let you know. Many thanks,