PC restarts at random

G

Guest

Hi. I am desperately seeking help on my problem. My PC keeps restarting at random. I have formatted but it still happens,and its not a virus causing this as I have all the latest updates and virus scanners. Here is the error log:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2004/06/27
Time: 02:48:13 AM
User: N/A
Computer: AXE
Description:
Error code 000000d1, parameter1 00000020, parameter2 00000002, parameter3 00000000, parameter4 a9668c04.

It also seems to happen only when I am connect to the internet and have many applications open.
Thanks in advance.
Abrie van Wyk
 
W

WinGuy

Axe said:
Hi. I am desperately seeking help on my problem. My PC keeps restarting at
random. I have formatted but it still happens,and its not a virus causing
this as I have all the latest updates and virus scanners. Here is the error
log:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2004/06/27
Time: 02:48:13 AM
User: N/A
Computer: AXE
Description:
Error code 000000d1, parameter1 00000020, parameter2 00000002, parameter3 00000000, parameter4 a9668c04.

It also seems to happen only when I am connect to the internet and have many applications open.
Thanks in advance.
Abrie van Wyk

http://support.microsoft.com/default.aspx?scid=kb;en-us;817197&sd=ee

http://support.microsoft.com/default.aspx?scid=kb;EN-US;831691
 
G

Guest

Hi. Thanks for the links you posted but I have already checked them out, and those articles doesnt relate to my problem. Along with the error log in the eventviewer I get an additional entry, eg.:
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 2004/06/24
Time: 07:37:32 PM
User: N/A
Computer: AXE
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x00000020, 0x00000002, 0x00000000, 0xa9a49c04). A dump was saved in: C:\WINDOWS\Minidump\Mini062404-02.dmp.

Anyone out there who can help me?
 
W

Willie

I had a similar issue, which even though 2 different memory diagnostics
programs found no errors on my NEW RAM, problem was solved after replacing
the RAM.

Willie


Axe said:
Hi. I am desperately seeking help on my problem. My PC keeps restarting at
random. I have formatted but it still happens,and its not a virus causing
this as I have all the latest updates and virus scanners. Here is the error
log:
 
W

WinGuy

Axe said:
Hi. Thanks for the links you posted but I have already checked them out,
and those articles doesnt relate to my problem. Along with the error log in
the eventviewer I get an additional entry, eg.:
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 2004/06/24
Time: 07:37:32 PM
User: N/A
Computer: AXE
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1
(0x00000020, 0x00000002, 0x00000000, 0xa9a49c04). A dump was saved in:
C:\WINDOWS\Minidump\Mini062404-02.dmp.
Anyone out there who can help me?

That report is related to memory "zero page" content to a large degree and
by itself is not very informative. :(

I have a gut feeling in your case that Willie's response might be relevant,
you just might have some bad memory. This error tends to point at a problem
with hardware, especially memory related. If you haven't already done so,
make a boot disk for this memory checker and try it:
http://www.memtest86.com/

If it passes the memory test then, if you have more than one memory stick
installed, try physically swapping them around in their slots or substitute
other memory and run the memory test again. Be sure to have the PC power
cord disconnected when you do the swapping and to touch the bare metal of
the computer case each time before you touch the memory sticks (they are
very static electricity sensitive), and don't touch the gold or silver
connectors on the memory sticks. Sometimes just reseating socketed things,
like memory sticks, can help due to oxidation having created a very thin
semi-insulating layer over contacts. Don't remove any chips that might be
socketed, you might accidentally bend the pins which could thereafter break
off, just press down firmly on them to make sure they are still seated good
(the power cord should be disconnected) because the heat/cool
expansion/contraction cycle tends to make socket chips "ride up" in their
sockets over time.

You could also systematically remove plug-in cards and see if the problem
goes away. Unfortunately, video cards (even ones built onto the motherboard)
are a very common cause of rather strange and intermittent but nonetheless
repeatable problems when they start getting heat sensitive, so as a
diagnostic experiment you could try a different video card.
 

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