PC freezes when connected to web

[Guest]

Hi, I have a new PC with XP Home installed and fully updated. We conect to
the internet via a dial up modem and after a few minutes work (this does vary
from instant to 10 mins after connection) the PC just freezes solid. There
are no error messages, it jst stops dead. We have to power off and restart.
When not connected to the web all works OK.

The only additinal software inatalled is Office 2003 basic and Norton
Internet Securtiy 2006.

Any thoughts please

Thanks

Nigel

 

[Robert L [MVP - Networking]]

It could be trojan virus or spyware. This case study may help,

Slow Intrenet Access Slow Internet Access - Case Study. Situation: The client reported that their access to the Internet very slow while the LAN speed seemed OK. ... ...
www.chicagotech.net/Security/slowintrenet1.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Hi, I have a new PC with XP Home installed and fully updated. We conect to
the internet via a dial up modem and after a few minutes work (this does vary
from instant to 10 mins after connection) the PC just freezes solid. There
are no error messages, it jst stops dead. We have to power off and restart.
When not connected to the web all works OK.

The only additinal software inatalled is Office 2003 basic and Norton
Internet Securtiy 2006.

Any thoughts please

Thanks

Nigel

 

[Chuck]

Hi, I have a new PC with XP Home installed and fully updated. We conect to
the internet via a dial up modem and after a few minutes work (this does vary
from instant to 10 mins after connection) the PC just freezes solid. There
are no error messages, it jst stops dead. We have to power off and restart.
When not connected to the web all works OK.

The only additinal software inatalled is Office 2003 basic and Norton
Internet Securtiy 2006.

Any thoughts please

Thanks

Nigel

Nigel,

You need to start with intensive malware analysis, and continue to HijackThis
and expert advice.
<http://nitecruzr.blogspot.com/2005/05/dealing-with-malware-adware-spyware.html>
http://nitecruzr.blogspot.com/2005/05/dealing-with-malware-adware-spyware.html