Password Problems

[davel]

Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.

 

[Guest]

Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.

If you click Apply after adding the check mark before Remember
password, as you usually do after making a change, there is a
quirk that makes Windows Mail forget the password. You may
have to go into the account, erase the password, then enter it again.

Also, some email servers reject the password if you enter any
CAPITAL LETTERS in your username, some require that you
follow it with the part of your email address that starts with @,
some require that you don't, and some require that you use
CAPITAL and lowercase letters in the right places in your
password.

 

[Gary VanderMolen]

Which antivirus are you running?

 

[davel]

I am running Norton virus software, the firewall is set to allow windows mail.

Thanks for all your help.

Which antivirus are you running?

--
Gary VanderMolen, MS-MVP (WLMail)

Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.

 

[Gary VanderMolen]

Over time, some antivirus programs tend to cause corruption
in Windows Mail. Windows Mail is not compatible with most
McAfee and Norton security programs. Those will need to be
uninstalled, NOT just disabled.

After uninstalling your non-compatible antivirus, try Windows
Mail again. If no improvement, delete your mail account, restart
Windows Mail, then recreate that account.

At your convenience, download and install a more compatible
antivirus like:
AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition: http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)

I am running Norton virus software, the firewall is set to allow windows mail.

Thanks for all your help.

Which antivirus are you running?

--
Gary VanderMolen, MS-MVP (WLMail)

Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.

 

[davel]

To my complete suprise after unitsalling Norton AntiVirus Windows Mail burst
into life.... and now works.

Thanks you very much.

Over time, some antivirus programs tend to cause corruption
in Windows Mail. Windows Mail is not compatible with most
McAfee and Norton security programs. Those will need to be
uninstalled, NOT just disabled.

After uninstalling your non-compatible antivirus, try Windows
Mail again. If no improvement, delete your mail account, restart
Windows Mail, then recreate that account.

At your convenience, download and install a more compatible
antivirus like:
AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition: http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)

I am running Norton virus software, the firewall is set to allow windows mail.

Thanks for all your help.

Which antivirus are you running?

--
Gary VanderMolen, MS-MVP (WLMail)


Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.

 

[Gary VanderMolen]

Another believer!
Thanks for your feedback.

--
Gary VanderMolen, MS-MVP (WLMail)

To my complete suprise after unitsalling Norton AntiVirus Windows Mail burst
into life.... and now works.

Thanks you very much.

Over time, some antivirus programs tend to cause corruption
in Windows Mail. Windows Mail is not compatible with most
McAfee and Norton security programs. Those will need to be
uninstalled, NOT just disabled.

After uninstalling your non-compatible antivirus, try Windows
Mail again. If no improvement, delete your mail account, restart
Windows Mail, then recreate that account.

At your convenience, download and install a more compatible
antivirus like:
AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition: http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)

I am running Norton virus software, the firewall is set to allow windows mail.

Thanks for all your help.


:

Which antivirus are you running?

--
Gary VanderMolen, MS-MVP (WLMail)


Hi there,

Have had Vista now for three months, I set up windows mail with my pop3
email accounts and everything worked fine. Then one day I could not send
messages without this error coming up:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

However, also windows no longer remembers my password AND when it does or
when I enter it manually it, it wont log on but comes up with the enter
password screen again which I cant get passed.

All the details are correct and I am at a loss as to why all my email
accounts are doing this? I have more than one email provider so its not
anything that end as none of them working.

Any ideas?

Thanks, Dave.