Password change looses caches passwords

[jokes54321]

When some of our users are prompted to change their local Windows XP
password, the machines wipe the cached Email and Remote Desktop passwords.

This doesn't happen to every user so I am assuming it's a setting somewhere.

Our user base isn't that bright and they never seem to remember what their
email password or remote desktop passwords are. So, every 90 days I am
looking up/resetting passwords for them.

Any ideas?

Windows XP Pro SP2 running in a workgroup environment.

 

[John Wunderlich]

When some of our users are prompted to change their local Windows
XP password, the machines wipe the cached Email and Remote Desktop
passwords.

This doesn't happen to every user so I am assuming it's a setting
somewhere.

Our user base isn't that bright and they never seem to remember
what their email password or remote desktop passwords are. So,
every 90 days I am looking up/resetting passwords for them.

Any ideas?

Windows XP Pro SP2 running in a workgroup environment.

This article may help:

"How to troubleshoot the Data Protection API (DPAPI)"
<http://support.microsoft.com/kb/309408/en-us>

HTH,
John

 

[jokes54321]

Hi John,

That certainly is an interesting article, although I'm not sure where to
look now. Assuming this is it, it sounds as if Winlogon isn't calling this
API during a password change. I'm going to try the reg setting on a single
XP box to retain a copy of the master password and see if that helps.

Thank you,

Denny