Page cannot be displayed

[Homer]

Hi folks, on my fathers machine (Win XP), when you try
to connect to the net using IE 6.0 (I think) you get the
standard 'Page cannot be displayed' notice.

The machine has connected to the server.

Also when using outlook express, no emails can be sent or
recieved.

He had 'restored' to a week earlier, just before I got to
the machine. No difference.

At the same time as this problem firstoccured, he also
started to get an error message shortly after START UP,
something like 'Common client user is closing'. not
exactly sure of the wording.

I have trauled the help pages but cannot find anything
that matches these probs.

Also tried the online support but after 50 mins of having
trouble with the interface I stopped.

Hope you can help.

Thanks in advance

 

[H Leboeuf]

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Additional link:
http://aumha.org/a/quickfix.htm

You may need this removal tool.
More: Complete list by variant with up-to-date information.
http://www.merijn.org/cwschronicles.html
More: Removal tool: http://www.merijn.org/files/cwshredder.zip
======

The malware may already be in his restore point that is the reason you do
not get a good start.

The tools above can be download to a floppy disk, or a CD if you have it.
Clean his computer.

If all fails get help from this forum.
Go to http://www.spywareinfo.com/downloads.php#det
Download "Hijack This!" [freeware] or download direct (below):
http://www.merijn.org/files/hijackthis.zip

If you get a 404 error or Access denied, try:
http://216.180.252.218/~spywareinfo.com/downloads/tools/hijackthis.zip

Unzip the Download file in a NEW FOLDER that you can create before you start
the download.
DO NOT use any of the TEMP folders that are presently in your computer.
Double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates "hijackthis.log")

Next, HijackThis | Config [button] | Misc Tools [button]
Click: Generate StartupList log [button] (generates "startuplist.txt")

Next, go to the below location:
http://www.spywareinfo.com/forums/

Sign in, then copy and paste both files in your message.

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html

--

Henri Leboeuf
Web page: http://www.colba.net/~hlebo49/index.htm
===