Page Cannot be Displayed

[BGA]

I have a laptop with Windows XP Professional loaded and
all updates patches applied, and all was working fine
until I could not access websites through Internet
Explorer. I can send and receive email with Outlook 2003
and get onto AOL and browse the Internet from there but
when I click on the Internet Explorer I get "the page
cannot be found" error. I have tried to access several
websites, I have used the system restore to go back to a
time when all was working, I can ping websites from a CMD
prompt, I have disabled all start up items, I have
deleted all my cookies and temporary files, I have run a
complete virus scan, and nothing seems to work. Any
ideas on where to go from here?

 

[Frank Saunders, MS-MVP]

I have a laptop with Windows XP Professional loaded and
all updates patches applied, and all was working fine
until I could not access websites through Internet
Explorer. I can send and receive email with Outlook 2003
and get onto AOL and browse the Internet from there but
when I click on the Internet Explorer I get "the page
cannot be found" error. I have tried to access several
websites, I have used the system restore to go back to a
time when all was working, I can ping websites from a CMD
prompt, I have disabled all start up items, I have
deleted all my cookies and temporary files, I have run a
complete virus scan, and nothing seems to work. Any
ideas on where to go from here?

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Bob Polk]

I had previously posted a similar problem and followed the
advice but IE still won't work after 10-15 minutes. The
only way I can get back is to reboot.
Bob

 

[Frank Saunders, MS-MVP IE/OE]

I had previously posted a similar problem and followed the
advice but IE still won't work after 10-15 minutes. The
only way I can get back is to reboot.
Bob

Did you update Ad-Aware and Spybot S & D after downloading them?
Did you run CWShredder?
Where did you post your HijackThis log?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Sharon]

Thanks for this advise, but before I try just wanted to
ask you this . . . I have already brought back my
computer (using system restore) to last Friday (way
before this happened) and I still could not use IE.
Doesn't system restore uninstall (or at least disable)
and spyware that was loaded days later?

Thanks.

 

[Frank Saunders, MS-MVP IE/OE]

Thanks for this advise, but before I try just wanted to
ask you this . . . I have already brought back my
computer (using system restore) to last Friday (way
before this happened) and I still could not use IE.
Doesn't system restore uninstall (or at least disable)
and spyware that was loaded days later?

Thanks.

Usually not.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[sharon]

Spybot Worked! Thanks.

-----Original Message-----


First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/


.

 

[Frank Saunders, MS-MVP IE/OE]

Spybot Worked! Thanks.

Thanks for the feedback.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/