P4P800 Delux and no Video?

H

Hello

I finally decided to set up an new pc with this board. The system seems to
boot (no operating system yet on hd) but the video is dead - the fan works
tho.... I took an ATI 7500 Radeon agp card out of my other computer and
nothing happens. The mb is for a 1.5 volt video card and this card is 1.5,
3.3 etc., so it should work

How can I identify the problem? The processor (P4 3.0) and 1 gig pc3200 ram
are new and have never been used before so I don't know if they are the
problem.

Anyways, I need help as I can't really afford to go out and buy another
mother board.

Thanks!
 
P

Paul

"Hello" said:
I finally decided to set up an new pc with this board. The system seems to
boot (no operating system yet on hd) but the video is dead - the fan works
tho.... I took an ATI 7500 Radeon agp card out of my other computer and
nothing happens. The mb is for a 1.5 volt video card and this card is 1.5,
3.3 etc., so it should work

How can I identify the problem? The processor (P4 3.0) and 1 gig pc3200 ram
are new and have never been used before so I don't know if they are the
problem.

Anyways, I need help as I can't really afford to go out and buy another
mother board.

Thanks!

Have you plugged in the 2x2 ATX 12V power connector ? That
powers the processor and is essential to getting it to boot.

Your board has Vocal POST. Plug amplified speakers into the
green Lineout connector on the back of the system. Do you
hear any error messages when you push the power button ?
Do you hear any error messages when you push the reset button ?

Try removing all wires from the PANEL header. Only connect
the power switch. Make sure it is connected to the correct
two pins. (The other wires don't have to be connected, to
do a simple test.) When you push the power switch, does anything
good happen ? It is easy to get the wires "off by one" on the
PANEL header.

I trust the fans are spinning, which means the power supply
is starting. If you have an old clunker power supply available,
try swapping it for your current one.

Paul
 
H

Hello

Paul,

Thanks a lot for your speedy response. The voice indicates a system failure
due to cpu overclocking.

OK, now I'm baffled; overclocking on a new install with no video so I can't
access the bios or anything.

Gary
 
P

Paul

"Hello" said:
Paul,

Thanks a lot for your speedy response. The voice indicates a system failure
due to cpu overclocking.

OK, now I'm baffled; overclocking on a new install with no video so I can't
access the bios or anything.

Gary

That message is next to useless, because the message lacks precision.
It can be issued under two circumstances. About all you can conclude,
is something bad happened, but the message really doesn't narrow
down the root cause. (This is similar to a "corrupt BIOS" error.
That message hardly ever is an indication that the BIOS is
corrupt, but it does indicate that the processor is having trouble
reading the BIOS chip. So, some of the messages issued, are noting
a side effect of the problem, rather than precisely identifying
the problem itself.)

The first thing I would check, is what BIOS supports your processor.
You can see there, for example, that the Celeron D needs a fairly
recent version:

http://www.asus.com/support/cpusupport/cpusupport.aspx

The next thing to do, is clear the CMOS. Make sure you unplug
the computer first, before trying it. See section 2.7 in the
manual for instructions on what to do.

Perhaps after clearing the CMOS, things will change for the
better. If the CMOS contains bad values, those values could
influence the clock and timing settings used by the BIOS, and
that is what I am hoping to fix, by suggesting you clear the
CMOS.

Since you have Vocal POST, the next test is to reassemble the
motherboard and PSU, outside the computer case (the so-called
"cardboard test"). You can actually run the motherboard without
any components on it, and the Vocal POST message will indicate
how things are going. With no components, it will say
"No CPU Installed". When the CPU is installed, it should say
it cannot find any RAM. When you put in the RAM, it will say it
cannot find a video card. And so on.

If you don't get the expected sequence of messages, then one
of the things you just inserted, could be defective. But at least
with this test, you'll get a few more symptoms to work with.

When doing the cardboard test, you can either connect the power
switch from the computer case (if it will reach). Or, you can
simply momentarily touch a screwdriver tip, to the two pins on
the PANEL header that are normally used by the power switch.
A momentary contact should be enough to start the board. switch
off at the back of the PSU, before adding or removing any
components.

Paul
 
H

Hello

Thanks, Paul.

I followed your instructions and this is what resulted:

-CPU Out of system: voice message is "no CPU installed
-CPU installed in system: no voice message, the system just shuts down. I
repeated the start sequence three times just to make sure.
-Addition of ram: voice message is " system failed due to CPU overclocking.
(Basically, back to where I was)

Any other steps to take?

Again, thanks, I certainly appreciate your assistance.

Gary
 
P

Paul

"Hello" said:
Thanks, Paul.

I followed your instructions and this is what resulted:

-CPU Out of system: voice message is "no CPU installed
-CPU installed in system: no voice message, the system just shuts down. I
repeated the start sequence three times just to make sure.
-Addition of ram: voice message is " system failed due to CPU overclocking.
(Basically, back to where I was)

Any other steps to take?

Again, thanks, I certainly appreciate your assistance.

Gary

Well, that is a weird set of symptoms. With no RAM, the system
should just report the RAM is missing or the memory test
failed or something. There is no reason for it to shutdown.
Shutdown is something that happens if no CPU fan is detected
(the BIOS shuts the system down, to prevent damage, even though
THERMTRIP will eventually do it at 135C, if the processor is
going to overheat).

The "system failed due to CPU overclock" requires the processor
to execute some of the BIOS code as well. I don't think that
particular vocal POST error can be generated strictly from
hardware events only. (This is based on analysing two files
that come with the Winbond Voice Editor software. Take a
look at Aaa.out, which maps error events to voice samples,
and WavetoObject.out, which seems to be some kind of
sequencer program for the W83791SD Winbond chip. I also have
the W83791SD datasheet from the Winbond site.)

Is your power supply showing any signs of overloading ?
Does the green LED on the mother board wink or blink during
any of these tests ? The fact that the system can speak the
"system failed due to CPU overclock" message, means the processor
got into the W83791SD chip and wrote event 130. I think that
means some BIOS code ran. Now, maybe when the processor finds
RAM, and tries to run the RAM test, it overheats, or the
power supply shuts down due to too much +12V being drawn.
The power supply should probably have at least a 15 amp
rating on +12V, for a basic P4 system.

Did you try clearing the CMOS ?

If you want to learn more about the Vocal POST, the datasheet
for the W83791SD can be found on this page. I've included the
info here, in case someone in the future, searches in Google
for info on Voice POST.

http://www.winbond-usa.com/products/winbond_products/view.phtml?name=PCIC

The Aaa.out and WavetoObject.out files are in the Winbond
Voice Editor package (a 10MB or so download, or it is on your
CD somewhere). I have included the files here, in case you
cannot find the Voice Editor package:

This program controls the voice samples. It maps error vector
to a pre-recorded voice sample. Error vectors with numbers
higher than 128 are generated by the processor writing the
number into the vocal post chip.

-------------
W583S60
CPU
OSC_3MHZ
FREQ2
VOUT_DAC
32:
LD MODE0, 0x00
LD MODE1, 0x00
LD EN0, 0x00
LD EN1, 0x00
LD STOP, 0x0
END

1: H5+nocpu+[1000]+T5
END
64: [1000]
END
65: [1000]
END
66: H5+cpufail+[1000]+T5
END
67: [1000]
END
68: [1000]
END
.... (same format from 69 to 79 inclusive)
80: [1000]
END
128: H5+memfail+[1000]+T5 <---- from 128 to 255, software triggered
END
129: H5+vgafail+[1000]+T5
END
130: H5+overclock+[1000]+T5
END
131: H5+nokb+[1000]+T5
END
132: H5+nofdd+[1000]+T5
END
133: H5+nohdd+[1000]+T5
END
134: H5+overheat+[1000]+T5
END
135: H5+voltage+[1000]+T5
END
136: H5+fanfail+[1000]+T5
END
137: H5+postok+[1000]+T5
END
138: H5+bootos+[1000]+T5
END
139: [1000]
END
.... (same format from 140 to 173 inclusive)
174: [1000]
END
-------------

This program seems to have to do with timing and events:

***********
;W583005
FREQ2
VOUT_PWM

POI:
LD EN0,0X00
LD MODE0,0x9F
LD R0,T3_1

TG1R:
SLEEP:
LED0
LD STOP,0XFD
LD EN0,0x0F
END

;;;( INT/TG4 )

TG1F:
LD EN0,0X19
2*[7D00] ;DELAY=2SEC
JP T1_1 @TG1_LOW

T1_1:
LD EN0,0X08
LED1
LD STOP,0XFE
WaveToObject
LD EN0,0X19
JP T1_2 @TG1_LOW
JP SLEEP
T1_2:
LD EN0,0X08
LED1
LD STOP,0XFE
WaveToObject
LD EN0,0X19
JP T1_1 @TG1_LOW
JP SLEEP

;;;(STOP);;;

TG4F:
LD EN0,0X00
[500]
JP SLEEP

;;;( 1-S N_R )

TG2F:
LD EN0,0X00
LED0
2*[7D00] ;DELAY=2SEC
LED1
LD STOP,0XFE
WaveToObject
JP SLEEP

;;;( ON/OFF )

TG3F:
LD EN0,0X04
JP R0
T3_1:
LD R0,T3_2
LD EN0,0X04
LED1
LD STOP,0XFE
WaveToObject
JP T3_1
T3_2:
LD R0,T3_1
JP SLEEP
***********

HTH,
Paul
 
H

Hello

I read and reread the info you sent me. Thanks, it's somewhat over my head
but I still think the problem may be with the processor.

I suggest this id due to the fault message with the "carboard test".
Nothing hooked up to board as you previously suggested I do and the message
is "no processor". Then I add the processor and 12 volt small square plug
and cpu fan connection including a clear RTC RAM function. Upon startup
there is a brief delay then the unit shuts down with no voice message. The
part that baffles me again is that upon ram installation, I get the CPU
overclocking message. Seeing as how I have no video, I can't see a BIOS
screen not that it would help(?).

I have no way to test the motherboard other than a pricy replacement, same
for the northwood P4 3.0 processor which I bought from a computer dealer on
eBay. I have to take him at his word that he purchased it in error for a
customer and it was only very briefly installed and working perfectly.

So here I am; wondering what I should do next. Baffled and have never had
problems like this b4...

Again, thanks for your help Paul.

Gary
 
P

Paul

"Hello" said:
I read and reread the info you sent me. Thanks, it's somewhat over my head
but I still think the problem may be with the processor.

I suggest this id due to the fault message with the "carboard test".
Nothing hooked up to board as you previously suggested I do and the message
is "no processor". Then I add the processor and 12 volt small square plug
and cpu fan connection including a clear RTC RAM function. Upon startup
there is a brief delay then the unit shuts down with no voice message. The
part that baffles me again is that upon ram installation, I get the CPU
overclocking message. Seeing as how I have no video, I can't see a BIOS
screen not that it would help(?).

I have no way to test the motherboard other than a pricy replacement, same
for the northwood P4 3.0 processor which I bought from a computer dealer on
eBay. I have to take him at his word that he purchased it in error for a
customer and it was only very briefly installed and working perfectly.

So here I am; wondering what I should do next. Baffled and have never had
problems like this b4...

Again, thanks for your help Paul.

Gary

If the processor is brand new, and the motherboard is used and
has an unknown history, I'm betting the processor is good, and
something is up with the motherboard.

I suppose working out a return with your Ebay seller is out of
the question. What is his feedback record like ? Does he sell
a _lot_ of stuff ? I mean, if a shop buys an extra board for a
customer, they can sell it in the blink of an eye. Your description
of what the seller said, reminds me of a used car salesman
"only driven by a little old lady on Sundays".

An Ebay board could have been used for overclocking experiments.
I would want to visually inspect the board for signs of soldering
or modding. Some mods, like using an OCZ DIMM booster, leave
no marks, so it is possible to damage a board without leaving a
lot of evidence. Did the motherboard have dust on it ? Dust would
only accumulate on a board that had been in place for some time.
Attempts to wipe off dust, wpuld still leave bits of dust in
tight spots near the edges of chips or sockets etc.

Perhaps you can return the motherboard under warranty to Asus.

Or, continue in the best traditions of EBay, sell the board to
someone else :-(

Since you want to get on with life, other options are to take
processor, ram, and mobo to a shop, and have them test components.
I wouldn't want the shop to waste time on that motherboard, so
perhaps you could just have the processor and RAM tested, to see
if they are still usable.

The cheapest Asus/Intel chipset S478 mobos my local computer shop
has are $125 Canadian. Probably the best price you could get on
a S478 board, would be something like the Foxconn 661FX4MR-ES on
this page, for $55 Canadian. That board would be suitable for
testing your processor and memory. It has the same chipset as
an Asus P4S800-MX. The second link is to a picture of the board.

http://www.ncix.com/products/index.php?minorcatid=107
http://desc.allshops.ru/product_docs/5/52/524/5244067_113228.jpg

A PCI POST test card is another tool you can use. It would
at least tell you whether the processor is executing BIOS code
or not. It doesn't tell you what is broken, so doesn't add much
value to this exercise. If you build a lot of systems, though,
it may come in handy if there isn't a Vocal POST to use.

http://www.ncix.com/search/?quicksearch=pci+post&imageField.x=0&imageField.y=0

Sorry I cannot come up with more creative ways to debug your
problem. Even in a well equipped lab, with millions worth of
test equipment, this would still be a PITA to debug. The Asus
factory is best equipped to do that kind of testing, because
they can use a bed-of-nails tester, and a test program created
just for that board, to test the individual chips. No one can
match the factory, for cost effective testing.

Paul
 
P

Paul

Another thing that just occurred to me, is perhaps the previous owner
flashed the wrong BIOS into the board. If you could find a computer
shop that is equipped to flash the BIOS chip, you could have them
flash a recent version of BIOS into the chip, then take it home and
try that in the board. (All the options I can think of, cost money,
and simply buying another motherboard is a much shorter route to
success.)

Paul
 
H

Hello

Thanks Paul and James. Paul, you sure know your systems!

The mother board is new and never used by anyone other than myself. It was
purchased over six months ago and was to be used for a HTPC so I need
quality and ironically, reliable stuff.

I'm cutting my losses and am going to buy a new board. So, on to more
research but am looking to stay with Asus and their boards have served me
quite well over the years. First, I'll confirm the proper operation of the
cpu but I suspect it's fine.

Exchange may be difficult as I'll never find the store receipt around here!

Hopefully, you won't see me back!

Gary
 
G

Guest

Another thing that just occurred to me, is perhaps the previous owner
flashed the wrong BIOS into the board. If you could find a computer
shop that is equipped to flash the BIOS chip, you could have them
flash a recent version of BIOS into the chip, then take it home and
try that in the board. (All the options I can think of, cost money,
and simply buying another motherboard is a much shorter route to
success.)

Paul

Paul, this sounds very much like the same problem I and a few others
discussed on this group starting on March 14th. (See: "System failed
CPU test") You were also a participant in that thread.

http://groups-beta.google.com/group...d22c3475e44/87ef664ea81abfb2#87ef664ea81abfb2

If this is the same thing, there doesn't seem to be a definitive
answer. At least none that I've been able to find.

My "solution" was to turn the machine on, leave it on for 15 or 20
minutes while turning down the volume so that constant voice message
("System failed CPU test") didn't drive one nuts. After few minutes, I
shut down and rebooted -- this time successfully.

If you or Hello can find the prior thread (link above) it may provide
more detail including a link to the rather lengthy ABXZone forum
discussion.

BTW, though it wasn't mentioned in that previous thread, I occasionly
received an alternative voice message indicating my failure to POST
was due to overclocking. (I have not overclocked)

f
 
G

Garry

Just a follow-up:

I was able to confirm today that the problem is with the motherboard by
testing with another P4 processor albeit a P4 2.8 533-MHz. My processor is
a Northwood P4 3.0E 800MHz but the bus speed shouldn't make a difference for
testing purposes - right?

Gary
 
P

Paul

Paul, this sounds very much like the same problem I and a few others
discussed on this group starting on March 14th. (See: "System failed
CPU test") You were also a participant in that thread.

http://groups-beta.google.com/group...d22c3475e44/87ef664ea81abfb2#87ef664ea81abfb2

If this is the same thing, there doesn't seem to be a definitive
answer. At least none that I've been able to find.

My "solution" was to turn the machine on, leave it on for 15 or 20
minutes while turning down the volume so that constant voice message
("System failed CPU test") didn't drive one nuts. After few minutes, I
shut down and rebooted -- this time successfully.

If you or Hello can find the prior thread (link above) it may provide
more detail including a link to the rather lengthy ABXZone forum
discussion.

BTW, though it wasn't mentioned in that previous thread, I occasionly
received an alternative voice message indicating my failure to POST
was due to overclocking. (I have not overclocked)

f

Did you look at his symptom list ? His board is shutting down,
if the processor is installed and no RAM is present. Instead,
there should be a Vocal POST saying failed RAM test or the like.
And I think it should stay powered. I tried the cardboard test,
just for fun, on my P4C800-E while building it ip, and it never shut
down, no matter what combo of components were installed.

His symptoms are unique, and I haven't seen this set before. I've
repeated them again here:

"-CPU Out of system: voice message is "no CPU installed"
-CPU installed in system: no voice message, the system
just shuts down. I repeated the start sequence three times
just to make sure.
-Addition of ram: voice message is " system failed due to
CPU overclocking". (Basically, back to where I was)"

No CPU installed, is done by the Vocal POST chip detecting
whether a pin on the CPU socket is grounded or not. All that
tells us, is the Vocal POST chip is working.

The shutdown in the second test is the puzzler. It could be
BIOS code shutting the system down (like if the BIOS detects
a thermal problem, or no fan is present), it could be the
Vcore circuit latching off due to a perceived overload, it
could be the PSU shutting down due to a perceived overload.

The third test, suggests the processor got to run enough
instructions, to at least write an event into the Vocal POST
chip. Now, if the third test is running BIOS code, that
increases the odds that the shutdown in the second test,
is being done intelligently, rather than some hardware
being at its limits.

"System Failed CPU Test" is the result of a timer timing out
on the Vocal POST chip. If the CPU doesn't manage to execute
some BIOS code, then the CPU doesn't have an opportunity to
disable the timer on the Vocal POST chip. Now, there are so
many possible root causes of a general inability to compute,
that of course you are going to see that error message show
up a lot in news groups or private forums.

There are some failure modes, that have distinct enough causes,
that they've been given names. The "monitor leakage" problem,
where a system refuses to start, until the monitor cable is
unplugged. Those are easy enough to understand, in terms of
the workaround that can be used, but no one has a verifiable
theory as to exactly what is happening. (I can think of some
tests, but I don't have the problem, so cannot debug it.)

But, in the case of the majority of "System failed CPU test"
problems, the root cause is a failure of the motherboard or
the power supply, to provide the essentials to allow the
CPU to boot.

The thing is, you just don't have an appreciation of the
3000 wires inside that board, and how if any one of them
goes open circuit or short, the system will stop. It is a
miracle that computer motherboards could ever work, and
yet Asus has a 99.6% success rate with getting the boards
to work on the factory floor. (That means 0.4% are thrown
away because they cannot be reworked to make them 100%
functional.)

One of the things I consider to be a mistake on recent
Asus boards, is the use of Vcore regulators that latch
in the off state. Older regulator circuits were designed
to attempt a restart, after encountering a problem, which
made those motherboards more resilient to transient
startup problems. As an example, there was the P4P800 Deluxe
motherboard, that would not start when an Antec Truepower
supply was used. My theory is, this is due to the Vcore
regulator shutting down and staying shut down. With some
of the older designs, the user would never have even
noticed that the Vcore regulator needed a couple of
tries until the Vcore rail popped up. In which case, the
board would start every time, and the user would be unaware
there was any kind of problem.

To use another example, say you jump in the car in the
morning, turn the key, the motor turns over, but the car
won't start. As an amateur mechanic, you can see that a
lack of spark, lack of gas, lack of air, could all contribute
to the car failing to start. The symptoms in that case
have so many root causes, that you simply cannot expect to
jump to a simple conclusion. "System failed CPU test" is
exactly like that - it could be a lack of spark, a lack
of gas etc :)

Paul
 
P

Paul

"Garry" said:
Just a follow-up:

I was able to confirm today that the problem is with the motherboard by
testing with another P4 processor albeit a P4 2.8 533-MHz. My processor is
a Northwood P4 3.0E 800MHz but the bus speed shouldn't make a difference for
testing purposes - right?

Gary

So, with a different processor installed, it shuts down when
no RAM is present ?

See if you can RMA, even without the sales slip. Based on the
serial number on the box (lead two characters indicate year
and month), it should still be possible to determine whether
it is still under warranty. That board has been available for
less than three years, so I would still RMA the damn thing.
It is always good to have a spare handy, as with the S478
processor you've got, if you have a future motherboard failure,
the board you get back from Asus could be used as a replacement.

Paul
 
G

Garry

So, with a different processor installed, it shuts down when
no RAM is present ?

Hello Paul,

When I installed the ram, nothing happened. The computer just sat there
idle. With the other cpu, the computer would shut down. Odd...

The good news is that I just picked up an ASUS P4P-E Deluxe and it worked
perfectly! No problems - that I'm aware of....well, I do get one message on
start-up: no drive attached to fast track controller - the BIOS is not
installed.
Perhaps this is beceasue I have not yet installed the CD which came with the
board.

Anyway, I really appreciate the help you were able to provide. I have been
trying to call ASUS to obtain an RMA for the other board but end up on hold
for a long time. Guess I'll e-mail them cause I'm in no hurry now but am
out $140!

Cheers,

Gary
 
P

Paul

"Garry" said:
Hello Paul,

When I installed the ram, nothing happened. The computer just sat there
idle. With the other cpu, the computer would shut down. Odd...

The good news is that I just picked up an ASUS P4P-E Deluxe and it worked
perfectly! No problems - that I'm aware of....well, I do get one message on
start-up: no drive attached to fast track controller - the BIOS is not
installed.
Perhaps this is beceasue I have not yet installed the CD which came with the
board.

Anyway, I really appreciate the help you were able to provide. I have been
trying to call ASUS to obtain an RMA for the other board but end up on hold
for a long time. Guess I'll e-mail them cause I'm in no hurry now but am
out $140!

Cheers,

Gary

The contact web page lists this page for service. This
might work slightly better than emailing "tsd", but I've
never had to RMA, so I don't know if this works or not:

http://vip.asus.com/eservice/techserv.aspx

If you go into the BIOS on the new board, and disable the
Promise controller, it will stop trying to load the RAID
BIOS. That might save a few moments at boot time.

Paul
 

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