P4C800-E Deluxe and Sony Clie 615C

[J. Johnson]

My sony clie 615C causes my computer to reboot during hotsync. After
the reboot MS error checking says it was probably caused by a device
driver, but does not know which one. I've emailed sony and tried their
suggestions - on the first hotsync afterward it rebooted the computer
again. All other usb devices work fine (e.g., scanner, etc.)

Windows XP Professional (updated to most recent upgrades etc
1GB memory
Pentium 4 3.0 GHz 800 FSB (Asus mobo P4C800-E Deluxe).
Works great for everything else but consistently hotsyncing causes
reboots 70% of the time. I was using Sony Clie and Intellisync lite,
bought Intellisync from Puma and no difference.

At work using Windows 2000, it works fine.

It worked fine on my home computer before I updated to the new
motherboard and system. I've changed the usb settings in cmos but that
didn't change anything.

I'm at a complete loss as to what to do?

J. Johnson
(e-mail address removed)

 

[Bob Staples]

Try uninstalling all of your USB devices in the device manager with no USB
devices attached. Reboot and allow XP Pro to "discover" the USB devices.
When complete re-attach yourSony Cli device.

Good luck

Bob S

 

[Clark]

Maybe update your USB drivers. I know, you said you installation was
updated, but who knows.

Clark

 

[Paul D. J. Vandenberg]

My sony clie 615C causes my computer to reboot during hotsync. After
the reboot MS error checking says it was probably caused by a device
driver, but does not know which one. I've emailed sony and tried their
suggestions - on the first hotsync afterward it rebooted the computer
again. All other usb devices work fine (e.g., scanner, etc.)
[snip]

I'm at a complete loss as to what to do?

J. Johnson
(e-mail address removed)

My system configuration is much the same as yours -- ASUS P4C800-E
Deluxe, 3GHz P4N, 1GB RAM, Windows XP Pro with all the latest updates.
I'm running the support software that was bundled with my Clie 615C.

I turned off Legacy USB support to get Windows XP Pro installed. The
first time I tried a HotSync, it caused a reboot. After mentally
kicking myself for not remembering the Clie is a USB 1.x device, I
went into BIOS and re-enabled Legacy USB support. HotSync has worked
fine since.