P4B533-E / WinXPSP1 / USB 2.0 'non-hi-speed usb hub' problem - Please Help!

[Quixotic1]

Hello:

Here's the issue. I have P4B533-E. I have tried the 1014 Bios and the
1015.003 beta bios. I have installed XP gold from scratch and used the
original 2.0 driver sets; I have tried SP1 on top of that; I have
tried clean install of SP1 slipstream. No matter what I do, I get the
following problem:

1) All 6 USB ports work, but in 1.1 only.
2) When I plug in my external HDD which is 2.0, and tested OK on a
different system, I get the following error, no matter which of the 6
ports I plug into. "Hi-Speed USB Device Plugged into non-HI-Speed USB
Hub"
3) I do not get the reported problem of working/not working on the
HDD. It works consistently, just only in 1.1, at 12Mbps.

In my Device Manager, I see the following under the USB section:

Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
USB 2.0 Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

As far as I can tell, this is what I should be seeing. No bangs, no
red X's. Looks fine.

When I plug in my 2.0 HDD, it shows up as being listed in one of the
standard USB Root Hubs, and when I look in the 2.0 Root Hub, it shows
that all 6 ports are available...This is odd to me, because I do not
have 12 ports available on my system...???

In the BIOS: (by memory)

USB Legacy - Enabled (supposedly, this setting makes the system turn
on USB always, instead of looking for plugged in devices. Changing
this setting doesn't change my problem)
USB 1.1 Controller - 3 Controllers (if set to disabled, then 2.0 is
also disabled, and I get no USB support at all in XP)
USB 2.0 Controller - Enabled
USB 2.0 Reference Voltage - Medium (changing it up or down doesn't
matter)

Rebooting the system with the 2.0 HDD plugged in already, doesn't make
a difference.

I've used Sandra to confirm that the USB device is indeed running at
12Mbps, and not at 480.

Please help me. This is driving me nuts.

Thanks for your interest,

Dave (Quixotic1)

 

[Paul]

Hello:

Here's the issue. I have P4B533-E. I have tried the 1014 Bios and the
1015.003 beta bios. I have installed XP gold from scratch and used the
original 2.0 driver sets; I have tried SP1 on top of that; I have
tried clean install of SP1 slipstream. No matter what I do, I get the
following problem:

1) All 6 USB ports work, but in 1.1 only.
2) When I plug in my external HDD which is 2.0, and tested OK on a
different system, I get the following error, no matter which of the 6
ports I plug into. "Hi-Speed USB Device Plugged into non-HI-Speed USB
Hub"
3) I do not get the reported problem of working/not working on the
HDD. It works consistently, just only in 1.1, at 12Mbps.

In my Device Manager, I see the following under the USB section:

Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
USB 2.0 Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

As far as I can tell, this is what I should be seeing. No bangs, no
red X's. Looks fine.

When I plug in my 2.0 HDD, it shows up as being listed in one of the
standard USB Root Hubs, and when I look in the 2.0 Root Hub, it shows
that all 6 ports are available...This is odd to me, because I do not
have 12 ports available on my system...???

In the BIOS: (by memory)

USB Legacy - Enabled (supposedly, this setting makes the system turn
on USB always, instead of looking for plugged in devices. Changing
this setting doesn't change my problem)
USB 1.1 Controller - 3 Controllers (if set to disabled, then 2.0 is
also disabled, and I get no USB support at all in XP)
USB 2.0 Controller - Enabled
USB 2.0 Reference Voltage - Medium (changing it up or down doesn't
matter)

Rebooting the system with the 2.0 HDD plugged in already, doesn't make
a difference.

I've used Sandra to confirm that the USB device is indeed running at
12Mbps, and not at 480.

Please help me. This is driving me nuts.

Thanks for your interest,

Dave (Quixotic1)

This page talks about "refreshing the driver stack". Maybe deleting
the USB entries in the Device Manager and rebooting, will let the
OS rediscover and reload drivers:

http://www.usbman.com/USB 2 News.htm

Otherwise, your Device Manager entries look reasonable. As I understand
it, there are effectively two sets of hardware macros in the chipset.
For USB1.1, there are three controllers, each terminating two interfaces.
So, two interfaces share the 12Mbit/sec max available on one USB1.1
controller. A fourth controller is wired to all six interfaces at
the same time, and it does USB2 at 480Mbit/sec. If six USB2.0 devices
were to be plugged in, the total bandwidth provided cannot
instantaneously exceed 480Mbit/sec over all six ports.

At runtime, a decision is made whether a given plugged-in device
should be "bound" to the respective USB1.1 controller or to the
USB2 controller. So, the controllers work in parallel, and the best
one for the job is used. Drivers are loaded to cover both cases,
as hot plugging is supported.

HTH,
Paul

 

[Quixotic1]

On Wed, 21 Jan 2004 14:03:35 -0500, (e-mail address removed) (Paul) wrote:

snip ------------>

This page talks about "refreshing the driver stack". Maybe deleting
the USB entries in the Device Manager and rebooting, will let the
OS rediscover and reload drivers:

http://www.usbman.com/USB 2 News.htm

Yes, I've been to this page. I have tried to do this, in all of the
setup situations I've described. Still, no smiles.

Otherwise, your Device Manager entries look reasonable. As I understand
it, there are effectively two sets of hardware macros in the chipset.
For USB1.1, there are three controllers, each terminating two interfaces.
So, two interfaces share the 12Mbit/sec max available on one USB1.1
controller. A fourth controller is wired to all six interfaces at
the same time, and it does USB2 at 480Mbit/sec. If six USB2.0 devices
were to be plugged in, the total bandwidth provided cannot
instantaneously exceed 480Mbit/sec over all six ports.

At runtime, a decision is made whether a given plugged-in device
should be "bound" to the respective USB1.1 controller or to the
USB2 controller. So, the controllers work in parallel, and the best
one for the job is used. Drivers are loaded to cover both cases,
as hot plugging is supported.

HTH,
Paul

I think I finally came to this conclusion about the 'structure' of the
two controller types, although your write-up really makes it quite
clear to me.

So, you can see that while I am convinced that everything looks like
it's supposed to, I just can't get this extHDD to go into 2.0 on this
system.

I've tried to set this ext. drive up in my Win98SE partition, and
while I didn't get this message, I wasn't able to see anything at all.
So, I might go and spend a liitle more time fiddling in 98, just to
see if this is a HW or XP driver issue. I'd really prefer not to go
buy a 2.0 card.

Any more suggestions out there?

Thanks again,

-Dave (Quixotic1)

 

[Paul]

On Wed, 21 Jan 2004 14:03:35 -0500, (e-mail address removed) (Paul) wrote:

snip ------------>


Yes, I've been to this page. I have tried to do this, in all of the
setup situations I've described. Still, no smiles.




I think I finally came to this conclusion about the 'structure' of the
two controller types, although your write-up really makes it quite
clear to me.

So, you can see that while I am convinced that everything looks like
it's supposed to, I just can't get this extHDD to go into 2.0 on this
system.

I've tried to set this ext. drive up in my Win98SE partition, and
while I didn't get this message, I wasn't able to see anything at all.
So, I might go and spend a liitle more time fiddling in 98, just to
see if this is a HW or XP driver issue. I'd really prefer not to go
buy a 2.0 card.

Any more suggestions out there?

Thanks again,

-Dave (Quixotic1)

For Win98SE, you can use this driver for USB2.0:

ftp://ftp.asus.com.tw/pub/ASUS/misc/usb20/owich4usb2v1_03.zip

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&[email protected]

Paul

 

[gb]

You said that you installed the original 2.0 driver set. Did you install
the USB 2.0 driver from ASUS? It is not needed with XPsp1. If you
installed both, maybe that's something to look at -- a conflict or
corruption?. I have a P4B533-E and XPsp1, recently enabled USB2.0, and
it's working fine. Good luck.

gb

 

[Quixotic1]

You said that you installed the original 2.0 driver set. Did you install
the USB 2.0 driver from ASUS? It is not needed with XPsp1. If you
installed both, maybe that's something to look at -- a conflict or
corruption?. I have a P4B533-E and XPsp1, recently enabled USB2.0, and
it's working fine. Good luck.

gb

GB -

Thanks for the info. Yes, I've tried XPSP1 freshly installed, and was
not successful. So, I am quite confident that I haven't installed
multiple drivers on top of each other. I've gone so far as to create
images of XPgold and XPSP1slipped in their post-install states... No
drivers installed. In other words, right after the 'first boot.' This
way, I can quickly go back and forth for testing new ideas.

I'm curious about several things you mentioned...

1) Do you by any chance know what board revision you have? I have rev
1.02.

2) What BIOS version are you using?

3) Are you successfully using 2.0 peripherals, or is 2.0 simply
enabled on your system? In other words, have you actually successfully
connected a 2.0 periph?

When you were successful, what version, if any, of the Intel inf
drivers were/are you using? I'm not even sure if they are necessary in
SP1.


Thanks,

Dave (Quixotic1)

 

[Quixotic1]

Hello all:

I've tried going into Win98SE, with the latest Orangeware drivers,
installed, and all looking correct in DevMan. Unfortunately, transfers
to the external HDD were frighteningly slow, and Sandra reported that
transfers were running at 12Mbps.

So, there seems to be something going on with hardware/bios
setup/jumpers? Dunno. Anymore thoughts? This is killing me.

-Dave (Quixotic1)

 

[gb]

Dave,

In response to your questions:
1. I have the rev.1.02 also.
2. BIOS is 1014.
3. Yes I am able to connect 2.0 peripherals without problem.
4. I am running ver 4.00.1009 of the Inf drivers (from the original CD). I
hadn't realize there was a new version until I went to check in order to
respond to you. While I'm not certain, I don't recall seeing anything that
would suggest they should not be used with XPsp1.

You may want to check out the following links:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q312370
http://support.microsoft.com/default.aspx?kbid=813926
Apparently, the condition you describe was addressed in a hotfix or XP
Service Pack 1a. Maybe your sp1 doesn't have the hotfix included.
Interestingly when I follow the directions to check my version, I either
find nothing or references of "SP2". Go figure.

For what it might be worth: I originally installed XPsp1 with USB2.0
disabled in the bios because, at the time, I had no 2.0 devices. It was
later that I enabled 2.0 in the bios and XP properly dealt with it at that
time.

Good luck again.

gb

 

[Creu]

I had the exact same problem... All device manager info led me to
believe that all was ok, but I was still getting the 'non hi-speed
usb' error.
I searched the newsgroups for three days & tried alot of things to no
avail, until I simply re-installed the driver under usb controllers
tab in device manager. Whoa-la!

I hope I don't insult your intelligence by assuming you did not yet
try this )
Paul

 

[Ash_Chook]

Hi

Did you ever solve this issue?
I have a few of these boards with same problem.

I note that the gereral tab for the USB 2.0 Root Hub says manufacturer is NEC??
This should be Intel I think. Maybe incorrect detection is the cause??
I have tried several inf files no joy.

When I had it detecting the port/device as usb2 (ie no popup to say not usb2 port) the devices would disconect reconnect constantly.

Intel reports there were a number of issues with the chipset but I could not confirm if any cause this problem (to much of their technical jargon).

Regards,

Ash

Hello:

Here's the issue. I have P4B533-E. I have tried the 1014 Bios and the
1015.003 beta bios. I have installed XP gold from scratch and used the
original 2.0 driver sets; I have tried SP1 on top of that; I have
tried clean install of SP1 slipstream. No matter what I do, I get the
following problem:

1) All 6 USB ports work, but in 1.1 only.
2) When I plug in my external HDD which is 2.0, and tested OK on a
different system, I get the following error, no matter which of the 6
ports I plug into. "Hi-Speed USB Device Plugged into non-HI-Speed USB
Hub"
3) I do not get the reported problem of working/not working on the
HDD. It works consistently, just only in 1.1, at 12Mbps.

In my Device Manager, I see the following under the USB section:

Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
USB 2.0 Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

As far as I can tell, this is what I should be seeing. No bangs, no
red X's. Looks fine.

When I plug in my 2.0 HDD, it shows up as being listed in one of the
standard USB Root Hubs, and when I look in the 2.0 Root Hub, it shows
that all 6 ports are available...This is odd to me, because I do not
have 12 ports available on my system...???

In the BIOS: (by memory)

USB Legacy - Enabled (supposedly, this setting makes the system turn
on USB always, instead of looking for plugged in devices. Changing
this setting doesn't change my problem)
USB 1.1 Controller - 3 Controllers (if set to disabled, then 2.0 is
also disabled, and I get no USB support at all in XP)
USB 2.0 Controller - Enabled
USB 2.0 Reference Voltage - Medium (changing it up or down doesn't
matter)

Rebooting the system with the 2.0 HDD plugged in already, doesn't make
a difference.

I've used Sandra to confirm that the USB device is indeed running at
12Mbps, and not at 480.

Please help me. This is driving me nuts.

Thanks for your interest,

Dave (Quixotic1)