OWA not receiving new mail

[Ronnie Gibson]

I've recently moved from using POP to using Exchange with my desktop outlook client
(2003).

The problem is that I don't seem to be receiving new mail when I login using the web
access client but if I close that and open my desktop client the mail gets received (and
is subsequently available in OWA). OWA isn't a great deal of use if I need to use the
desktop Outlook to get new email - anyone experienced this that can offer a possible fix?
Other users have gone through a similar transition without this problem.

I still have the old POP account settings in Outlook alongside the Exchange account.

Ronnie

 

[Jeff Stephenson [MSFT]]

Where is your new mail coming from? It sounds to me as if you're still
receiving your mail from a POP3 server (that *isn't* Exchange). If so, when
you start Outlook it will receive your email from the POP3 server and store
the messages in your Exchange mailbox - only at that point will an OWA
session to your Exchange server be able to see the messages, which up to
then were only available on your POP3 server.

 

[Ronnie Gibson]

Where is your new mail coming from? It sounds to me as if you're still
receiving your mail from a POP3 server (that *isn't* Exchange). If so, when
you start Outlook it will receive your email from the POP3 server and store
the messages in your Exchange mailbox - only at that point will an OWA
session to your Exchange server be able to see the messages, which up to
then were only available on your POP3 server.

Thanks - that does sound like the only reasonable explanation - I'll check it out further.

Ronnie