Outook Express Folder

[Sirius]

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[JS]

Outlook Express Tips, Tricks and Secrets for Backup and Restore:
http://email.about.com/od/outlookexpressbackuphelp/

From MS KB:
How to back up and to restore Outlook Express data:
http://support.microsoft.com/kb/270670/en-us

How to Change the Default Location of the Mail and the News Folders:
http://support.microsoft.com/kb/307971/en-us

Inside Outlook Express (backup and Restore):
http://www.insideoe.com/backup/

From Kelly's Korner:
Outlook Express Issues:
http://www.kellys-korner-xp.com/xp_oe.htm

 

[Bruce Hagen]

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go back
to Windows Explorer and Click Desktop and drag the file from the Desktop to
the OE store folder that you clicked on to reveal the .dbx files. Prompt -
"Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's default
location on drive C to another drive, drag the dbx file to a location on
that drive and not the Desktop.

 

[Sirius]

Thank you so much in advance. All I need is to get my hands on her computer.
She's bringing it by tomorrow.
I needed to be prepared, this helps a lot. I will post back with the
results.
Yes, her email is on the L drive, I put it there at her request
to have more room on the C drive. She does have a lot of messages with
attachments saved.

Thank you again.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[PA Bear [MS MVP]]

[x-post to OE General, too]

Why it happens:

http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4)
and http://support.microsoft.com/?kbid=918069 (see Notes section under
Resolution)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality than
DBXtract)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Sirius]

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Ron Sommer]

With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Sirius]

Same thing, we have outbox, sent items, deleted items, but no inbox.

With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location
of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the dbx files for the folders still exist in the message store and
manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it
in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on
your Desktop. Open the new folder and then close OE. (You must do this).
Go back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Bruce Hagen]

Create a new identity. Does that have an Inbox? If it does, see if it will
"find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Same thing, we have outbox, sent items, deleted items, but no inbox.

With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location
of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the dbx files for the folders still exist in the message store and
manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location
of your Outlook Express files. Write the location down and navigate to
it in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder
tree. Open OE and create a folder with the *exact* same name as the one
on your Desktop. Open the new folder and then close OE. (You must do
this). Go back to Windows Explorer and Click Desktop and drag the file
from the Desktop to the OE store folder that you clicked on to reveal
the .dbx files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Sirius]

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again, just
the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it will
"find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Same thing, we have outbox, sent items, deleted items, but no inbox.

With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location
of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the dbx files for the folders still exist in the message store and
manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location
of your Outlook Express files. Write the location down and navigate to
it in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the folder
tree. Open OE and create a folder with the *exact* same name as the
one on your Desktop. Open the new folder and then close OE. (You must
do this). Go back to Windows Explorer and Click Desktop and drag the
file from the Desktop to the OE store folder that you clicked on to
reveal the .dbx files. Prompt - "Do you want to overwrite......."?
Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Bruce Hagen]

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from the
Desktop in the right hand pane to the OE store folder in the left pane.
Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's default
location on drive C to another drive, drag the dbx file to a location on
that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the dbx files for the folders still exist in the message store and
manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location
of your Outlook Express files. Write the location down and navigate
to it in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop and
drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Sirius]

Thank you for the suggestion. Sounds very interesting.
I will try this later on. I have to wait for the email folder backup to the
external drive just in case. I also need to go out for a while.

I'll post back in the evening. Thank you again.

Sirius

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from
the Desktop in the right hand pane to the OE store folder in the left
pane. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see
if the dbx files for the folders still exist in the message store
and manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Write the location down and
navigate to it in Windows Explorer or, copy and paste it into Start
| Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop
and drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Kelly]

Outlook Express e-mail messages are missing from the Inbox folder
http://support.microsoft.com/kb/321505

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[PA Bear [MS MVP]]

On a friend's computer, after a virus scan with AVG,
You may have (much) more work to do! (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[PA Bear [MS MVP]]

[Inbox folder (and its DBX file?) is missing, Kelly, not just the messages.]

Outlook Express e-mail messages are missing from the Inbox folder
http://support.microsoft.com/kb/321505

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location
of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it
in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder tree.
Open OE and create a folder with the *exact* same name as the one on
your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Kelly]

Yup, caught that but McAfee may still apply. I can remember back in W98 it
caused even worse via OE.

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

[Inbox folder (and its DBX file?) is missing, Kelly, not just the
messages.]

Outlook Express e-mail messages are missing from the Inbox folder
http://support.microsoft.com/kb/321505

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal location
of
the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see if
the
dbx files for the folders still exist in the message store and manually
restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the location
of
your Outlook Express files. Write the location down and navigate to it
in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

In the message store in Windows Explorer, click on the dbx file for the
missing folder and drag it to the Desktop at the top of the folder
tree.
Open OE and create a folder with the *exact* same name as the one on
your
Desktop. Open the new folder and then close OE. (You must do this). Go
back to Windows Explorer and Click Desktop and drag the file from the
Desktop to the OE store folder that you clicked on to reveal the .dbx
files. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Sirius]

Yes, creating a new identity and putting the old inbox.dbx in it worked. So
I guess the dbx-es are not corrupted.
Thank you so much. It's under C, Document and settings.
Can I point the new identity to L:Email (without losing anything) instead
of moving the other inbox folders over?
There is not enough space on the C drive, L is bigger.

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from
the Desktop in the right hand pane to the OE store folder in the left
pane. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see
if the dbx files for the folders still exist in the message store
and manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Write the location down and
navigate to it in Windows Explorer or, copy and paste it into Start
| Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop
and drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Sirius]

Other moved inbox folders did not show up.
As soon I moved folders.dbx, the inbox disappears..
So I guess folders.dbx is corrupted.
How can I fix that? Thank you.

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from
the Desktop in the right hand pane to the OE store folder in the left
pane. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see
if the dbx files for the folders still exist in the message store
and manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Write the location down and
navigate to it in Windows Explorer or, copy and paste it into Start
| Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop
and drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Bruce Hagen]

Glad to see you have made some progress. I would get the complete new
identity working on C Drive and then move the message store to the L Drive.
When you import, folders/messages are not removed from the current identity
until you delete them.

For your messages:

In the new identity: File | Import | Messages. Select Microsoft Outlook
Express 6 and Import from the old identity.

Now, if everything is working......

How do I move my store folder:
http://www.insideoe.com/faqs/how.htm#movestore

And you would do well by backing up OE daily, (or at least when you
remember).

This freeware tool backs up everything in OE in seconds. Disregard what is
written in red. That is referring to a different program.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx

Just for kicks, give this freeware tool a shot to check for Malware.

Malwarebytes' Anti-Malware 1.31
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Yes, creating a new identity and putting the old inbox.dbx in it worked.
So I guess the dbx-es are not corrupted.
Thank you so much. It's under C, Document and settings.
Can I point the new identity to L:Email (without losing anything) instead
of moving the other inbox folders over?
There is not enough space on the C drive, L is bigger.

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from
the Desktop in the right hand pane to the OE store folder in the left
pane. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see
if the dbx files for the folders still exist in the message store
and manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Write the location down and
navigate to it in Windows Explorer or, copy and paste it into Start
| Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop
and drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to
a location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius

 

[Bruce Hagen]

Do not import Folders.dbx. Just the folders you need. Your new identity has
its own Folders.dbx file.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

Other moved inbox folders did not show up.
As soon I moved folders.dbx, the inbox disappears..
So I guess folders.dbx is corrupted.
How can I fix that? Thank you.

This is an oddity. In the old identity, is there an Inbox.dbx file in the
message store? If there is, drag it to the Desktop.

Open the new OE identity and then close OE. (You must do this). Go to
Windows Explorer and locate the Message Store folder for your new OE
identity, but don't open it. Click on the Desktop and drag the file from
the Desktop in the right hand pane to the OE store folder in the left
pane. Prompt - "Do you want to overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to a
location on that drive and not the Desktop.

If that is successful, import the rest of the files to the new identity.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

The new identity, called test, has an inbox.
Trying to import from the email folder, the inbox is not listed again,
just the others. What does that mean.

Create a new identity. Does that have an Inbox? If it does, see if it
will "find" the messages in the old Inbox via importing.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Same thing, we have outbox, sent items, deleted items, but no inbox.




With OE closed.
Start, Run, msimn
What do you get?
--
Ronald Sommer

Hello,

I got the computer today.
The inbox is missing. However, when try to create one,
it tells me folder already exists.

Thank you.

[X-Posted to OE General]

IOW, complete folders are missing? L:\Email is not the normal
location of the message store. Was it moved at one time?

First, make sure the folders are not in Deleted Items. If not, see
if the dbx files for the folders still exist in the message store
and manually restore it as follows.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Write the location down and
navigate to it in Windows Explorer or, copy and paste it into Start
| Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options | View.

In the message store in Windows Explorer, click on the dbx file for
the missing folder and drag it to the Desktop at the top of the
folder tree. Open OE and create a folder with the *exact* same name
as the one on your Desktop. Open the new folder and then close OE.
(You must do this). Go back to Windows Explorer and Click Desktop
and drag the file from the Desktop to the OE store folder that you
clicked on to reveal the .dbx files. Prompt - "Do you want to
overwrite......."? Click Yes.

*Note* If you have moved the Outlook Express store folder from it's
default location on drive C to another drive, drag the dbx file to
a location on that drive and not the Desktop.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


Hello,

On a friend's computer, after a virus scan with AVG,
and removing viruses, the Inbox created subfolders
got lost even though the settings point to the right location,
L:\Email. Would this be a registry problem?
Is it possible to uninstall/reinstall OE? Would it even help?

Any suggestions would be appreciated.

Sirius