Outlookkeeps crashing. Should I reinstall/repair whats the diff?

[Guest]

Outlook keeps encountering errors and shutting down on me. It only happens
when I am in the Tools/Options/MailFormat/Signatures window and it happens
every time I am there.

I have installed all the relevant updates. Should I reinstall outlook or
repair? Whats the difference? and would I lose my emails?

Thanks

 

[Roady [MVP]]

What version of Outlook are you using? Can you remove your signatures or
does it crash before that?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Outlook keeps encountering errors and shutting down on me. It only happens
when I am in the Tools/Options/MailFormat/Signatures window and it happens
every time I am there.

I have installed all the relevant updates. Should I reinstall outlook or
repair? Whats the difference? and would I lose my emails?

Thanks

 

[Guest]

It is Outlook 2003 and has SP2 updated. What happens is that I go to
tools,options,mail format and then it lets me click on signatures and scroll
up and down my various email accounts. But as soon as I click on a signature
it crashes. So, no it won't even let me open the signatures to delete them.

I visited your howto-outlook website looking for an answer, but couldn't
find one (got lots of other great tips - thank you). I have pcpoint but no
errors are detected and I have run the detect and repair options from the
Help menu in Outlook.

Any suggestions?

 

[Roady [MVP]]

Move your current signatures to your Desktop when Outlook is closed. Start
Outlook again and see if you can get Signatures to work again.
You can find you signature files here;
C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

What is logged to the Event Viewer?
Are the accounts listed all valid accounts?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
It is Outlook 2003 and has SP2 updated. What happens is that I go to
tools,options,mail format and then it lets me click on signatures and scroll
up and down my various email accounts. But as soon as I click on a
signature
it crashes. So, no it won't even let me open the signatures to delete them.

I visited your howto-outlook website looking for an answer, but couldn't
find one (got lots of other great tips - thank you). I have pcpoint but no
errors are detected and I have run the detect and repair options from the
Help menu in Outlook.

Any suggestions?

 

[Guest]

Thanks Roady - I moved the signatures as you directed. But outlook still
crashes when I try to scroll down the accounts list in the signatures panel.

I also went into email accounts to double check all the settings and sent
test emails to myself. Everything is working perfectly for all the accounts.
So yes - they are all valid accounts.

Not sure what you mean by what is logged to the event viewer. Is this the
calendar - yes I do have some things on the calendar. Not much - just a few
meetings. Wouldn't be a big deal to delete them.

Any suggestions? Would reinstalling my outlook software help or is that too
radical?

Thanks for you help. Anne.

Move your current signatures to your Desktop when Outlook is closed. Start
Outlook again and see if you can get Signatures to work again.
You can find you signature files here;
C:\Documents and Settings\%username%\Application Data\Microsoft\Signatures

What is logged to the Event Viewer?
Are the accounts listed all valid accounts?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
It is Outlook 2003 and has SP2 updated. What happens is that I go to
tools,options,mail format and then it lets me click on signatures and scroll
up and down my various email accounts. But as soon as I click on a
signature
it crashes. So, no it won't even let me open the signatures to delete them.

I visited your howto-outlook website looking for an answer, but couldn't
find one (got lots of other great tips - thank you). I have pcpoint but no
errors are detected and I have run the detect and repair options from the
Help menu in Outlook.

Any suggestions?

What version of Outlook are you using? Can you remove your signatures or
does it crash before that?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Outlook keeps encountering errors and shutting down on me. It only
happens
when I am in the Tools/Options/MailFormat/Signatures window and it happens
every time I am there.

I have installed all the relevant updates. Should I reinstall outlook or
repair? Whats the difference? and would I lose my emails?

Thanks