Outlook will not open

[Guest]

I recently purchased a new computer which had a trial version of Outlook. I
purchased MSOffice XP and installed (hindsight I should have deleted trial
first). Outlook will not connect to mail server, in account when test
settings says "can not open outgoing email address incorrect" however I can
run Outlook express and retrieve/send email. I uninstalled both trial and
purchased version and reinstalled but still get same error when testing
account. Another weird thing is I can open Outlook but not change view to
incoming, address book, calander,etc. Any help would be greatly appreciated.

 

[Brian Tillman]

I recently purchased a new computer which had a trial version of
Outlook. I purchased MSOffice XP and installed (hindsight I should
have deleted trial first). Outlook will not connect to mail server,
in account when test settings says "can not open outgoing email
address incorrect" however I can run Outlook express and
retrieve/send email. I uninstalled both trial and purchased version
and reinstalled but still get same error when testing account.

Start with a new mail profile. Control Panel>Mail>Show Profiles>Add

 

[Guest]

I set up a new profile and now can open Outlook and receive emails but still
can't send any emails, error -Task 'pop.windstream.net - Sending and
Receiving' reported error (0x800CCC78) : 'Unable to send the message. Please
verify the e-mail address in your account properties. The server responded:
(53 Authentication is required to send mail as "xxxxxx.windstream.net" I
checked authenication in settings but then when I tested account it would not
receive email.

 

[Brian Tillman]

I set up a new profile and now can open Outlook and receive emails
but still can't send any emails, error -Task 'pop.windstream.net -
Sending and Receiving' reported error (0x800CCC78) : 'Unable to send
the message. Please verify the e-mail address in your account
properties. The server responded: (53 Authentication is required to
send mail as "xxxxxx.windstream.net" I checked authenication in
settings but then when I tested account it would not receive email.

It appears that for some reason, the credentials you are using in the SMTP
authentication aren't being recognized. What authentication settings do you
have?

 

[Guest]

I verified the settings were the same as in Outlook Express (I can send and
receive with Express), the error now is "Send test e-mail message: Unable to
send test message. Please verify the E-Mail Address field." however the email
address is correct. I tried to delete the account and add a new one but still
get the same error message.
PS : I really appreciate the help.

 

[Brian Tillman]

I verified the settings were the same as in Outlook Express (I can
send and receive with Express), the error now is "Send test e-mail
message: Unable to send test message. Please verify the E-Mail
Address field." however the email address is correct. I tried to
delete the account and add a new one but still get the same error
message.

Try importing the Outlook Express account that works.

 

[Brian Tillman]

I verified the settings were the same as in Outlook Express (I can
send and receive with Express), the error now is "Send test e-mail
message: Unable to send test message. Please verify the E-Mail
Address field." however the email address is correct. I tried to
delete the account and add a new one but still get the same error
message.

Oh, also make sure your firewall software is allowing Outlook to access the
SMTP port.

 

[Guest]

OK..Getting closer, I imported Express account. Now I can send myself an
email and get it 50% of the time. I sent one and received it, sent another
didn't, sent another and did. I emailed a friend and she was 50/50 also on
receiving. Each time Outlook tries to "Send/Receive" I get the verify
password pop-up even though I have "Remember password" checked. Any thoughts?

 

[Brian Tillman]

OK..Getting closer, I imported Express account. Now I can send myself
an email and get it 50% of the time. I sent one and received it, sent
another didn't, sent another and did. I emailed a friend and she was
50/50 also on receiving. Each time Outlook tries to "Send/Receive" I
get the verify password pop-up even though I have "Remember password"
checked. Any thoughts?

What OS are you using?

 

[Guest]

Windows XP

What OS are you using?

 

[Brian Tillman]

Windows XP

Try resetting the protected storage subsystem.
http://support.microsoft.com/kb/290684/en-us

 

[Guest]

Ok..now the weird stuff, I went to the link you provided and when I tried to
run "regedit32" the system said it could not be found so I did a search of
the HD but nothing found. I realize the regedit32 is the registry I need to
edit but not found so I went through the procedures doing "regedit" but still
can not send email with consistency from Outlook. Re-setting the Protected
Storage System with "regedit" did stop the password pop-up everytime I tried
to send/receive. I can go to my providers web site and send to myself with no
issues and receive in Outlook everytime but when I send from Outlook it is
still iffy at best. Another thing is when I go to accounts and test it still
comes up "unable to send, verify email address". My system is "Microsoft
Windows XP" "Media Center Edition" "Version 2002" "Service Pack 2"

 

[Brian Tillman]

Ok..now the weird stuff, I went to the link you provided and when I
tried to run "regedit32" the system said it could not be found

Because it's name is "regedt32". No "i".

I can go to my providers web site and send to myself
with no issues and receive in Outlook everytime but when I send from
Outlook it is still iffy at best.

Of coures, sending from the web site and sending via Outlook are completely
separate actions and being able to do the former tells you nothing about
being able to do the latter.

Another thing is when I go to
accounts and test it still comes up "unable to send, verify email
address". My system is "Microsoft Windows XP" "Media Center Edition"
"Version 2002" "Service Pack 2"

Try enabling diagnostic logging in Outlook to see what's happening between
Outlook and your server when you try to send.
http://support.microsoft.com/kb/300479/en-us

 

[Guest]

I reset the "protected storage" with REGEDT and it is working now, thanks.