Outlook should let me view properties on e-mails I've sent.

[Guest]

There should be an easy way to view if recipients have received and opened
e-mails without requesting receipts. Even when you request a receipt, the
user has the option of denying, which leaves you with not knowing if the
e-mail was received or opened. Also, if you are sending an e-mail to a large
group do you really want to receive that many receipts? Our company has just
migrated to Outlook from Groupwise, that product had the ability to view
properties of when the e-mail was delivered and opened by selecting it's
properties.
We are using Outlook 2003 SP1.

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[Sue Mosher [MVP-Outlook]]

Delivery and read receipts are not the same thing. Delivery receipts, which sounds like what Groupwise handled, are sent by the server if it supports them. The user has no control over that process.

If you don't get some kind of receipt back, where do you think Outlook is going to get its information about delivery and read status?

 

[Shawn Johnson]

Not to get too involved in this discussion, but as a previous user of
Groupwise, Delivery and Read receipts were supported.

In GW, if you were to right-click the mailed item in Sent Items, you
would see:

Delivery Receipt: This is basically nothing more than the server saying
the mail was delivered to the user's mailbox.

Read Receipt: The user actually opened the email.

These were handy options to have so you could see whether someone has
actually opened an email that you sent. The originator was correct in
saying that Outlook's option to send a receipt assumes that the receiver
wishes to comply with the request. I can, and do at times, deny receipt
for some messages that are sent to groups. If a person denies the
receipt action, how does the originator know whether or not the email
was received or read (other than an error message from the server is
there is an actual error).

-----Original Message-----
From: Sue Mosher [MVP-Outlook] [mailto:[email protected]]
Posted At: Wednesday, June 15, 2005 8:04 AM
Posted To: microsoft.public.outlook.general
Conversation: Outlook should let me view properties on e-mails I've
sent.
Subject: Re: Outlook should let me view properties on e-mails I've sent.

Delivery and read receipts are not the same thing. Delivery receipts,
which sounds like what Groupwise handled, are sent by the server if it
supports them. The user has no control over that process.

If you don't get some kind of receipt back, where do you think Outlook
is going to get its information about delivery and read status?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

There should be an easy way to view if recipients have received and opened
e-mails without requesting receipts. Even when you request a receipt, the
user has the option of denying, which leaves you with not knowing if the
e-mail was received or opened. Also, if you are sending an e-mail to a large
group do you really want to receive that many receipts? Our company has just
migrated to Outlook from Groupwise, that product had the ability to view
properties of when the e-mail was delivered and opened by selecting it's
properties.
We are using Outlook 2003 SP1.

suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/community/en-us/default.mspx?mid=769176d
2-5ba7-4bfb-ab0b-189cd2925493&dg=microsoft.public.outlook.general

 

[Guest]

I guess what I'm looking for would be similar to Groupwise delivery receipt.
It showed when the e-mail was delivered and when it was opened. I beleive
this was a server function that the user had no control over. Apparently the
Exchange server doesn't have this functionality?

Shawn, thanks for your reply, that is exactly what I am having an issue with!

 

[Guest]

I too have this problem. Groupwise made this process so very easy. I want
to know the mail was delivered and I want to know when it was read. Also, I
do not like the fact that users have the option of denying read receipts.

 

[Guest]

exactly!! Plain and simple...

I too have this problem. Groupwise made this process so very easy. I want
to know the mail was delivered and I want to know when it was read. Also, I
do not like the fact that users have the option of denying read receipts.

 

[PCMad]

exactly!! Plain and simple...

I clicked disagree, I decide whether people get to find out if I opened
their email. Its no different than receiving junk email through the post,
you can send the mail but I will choose if I want to open the mail, screw
the letter up and when I decide to open it. After all the person might not
of even requested it in the first place. Add to the fact that not everyone
uses the same email system like Outlook anyway, so you have problems there
as well. Groupwise only worked because everyone in the organisation was
using groupwise. This works in an organisation but outside for external
email does not work, plus not everyone uses a client program to read email
anyway, you have ISP based webmail, hotmail, msn, telnet to get email etc
etc. Who wants to be notified when every email you send gets delivered, if
you are like me and send 50 + emails a day more clogging up of servers,
rules needed, empty deleted items etc etc. I would rather get notified when
a message I send does not get delivered. Which is probably due to me
getting the address wrong !! If the server goes down, or has a problem,
then you don't really want 200 messages sent back to you saying undelivered
either.

I might also add that I read email without opening the email up but in the
preview panel, I don't have time to double click and read or make read every
email I need to read. This means if I hadn't already removed the send reply
option you would get a message back saying I deleted the email without
reading it. Again my choice and not something that anyone should be able
to change other than me.

Just my thoughts, I work in IT support and see so many problems from the
other side of the coin !!
Cheers
Karen

 

[Guest]

I'm only talking about within the orginization and you wouldn't be getting
notified when mail is opened, you would be able to check the sent item at
your convenience.
There would not be any automatically generated notifications. Groupwise
handled this aspect much better...

 

[Guest]

I totally agree with "Jmatsoc". I am currently in the Groupwise to Outlook
transition and the sent status was very helpful from a business point of
view. I work in IT project management. If a team member doesn't open an
email for a week or two, the communication has stopped and the project flow
has also stopped. It is good for me to know that he has not seen that
communication so that I can check with him and find out if he may have
inadvertently deleted the email or other mishap. As a communication and
feedback tool, the Groupwise function will be sorely missed!!!
Ciao

 

[Guest]

I 'm also migrating from Groupwise to Outlook 2003 and will miss this
Groupwise function.

I have not had much success in creating or finding online a vba script what
would handle the automatic read receipt. Still this would be a burden on
network badwitch.