Outlook search not working

Emily Lin [MSFT] · Jul 14, 2008

Hi Scott,

I am surprise that the issue persists after performing the steps. Before we go any further, I would like to know that: Have you repaired Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows. Empty this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see if it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the username and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]> <[email protected]> <09AE6D63-740C-

(e-mail address removed)> <[email protected]> <433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]> <[email protected]> <1197CA84-

[email protected]> said:
Subject: Re: Outlook search not working
Date: Fri, 11 Jul 2008 10:56:11 -0400
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Emily,

It fished indexing and still the same problem. How do I tell what might be
corrupt?

-Scott

"Emily Lin [MSFT]" said:

Hi Scott,

According to the screen shot, Outlook is not finishing to index your
items. Which may cause the search in Contacts not return the properly
result.

Only search in the current Contacts folder. What is the result? Is the
indexing status also not completed in the current contacts folder?

If so, we do need to wait for OUtlook to finish the indexing. Or check if
there is any item corrupted in the folder which cannot finish the
indexing.
Delete the corrupted item to fix the issue.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
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<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>

Subject: Re: Outlook search not working
Date: Thu, 10 Jul 2008 11:34:19 -0400
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Sorry this took so long to get back to you. I have attached the screen
shots you asked for.

Hi Scott,

Do you mean that you have create a new indexing location and the issue
persists?

Have you read my reply on 06/06/2008 01:50AM? If so, please let me know
the result and then we will go next step.
******************************************
Just highlight the Contacts folder (don't highlight the "all contacts
items")> type in ash to search. What is the result?

If it still doesn't work, send me the following screen shot.

1. In outlook, go to the Tools menu > Options > Search Options. Take a
screen shot of it.
2. Click the down arrow button on the right of the "All Contacts items".
Take a screen shot of it.
3. Click the down arrow button on the right of the search bar, click
Indexing Status. Take a screen shot of it.
******************************************

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]>
Subject: Re: Outlook search not working
Date: Wed, 11 Jun 2008 12:12:53 -0400
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any updates for me? I did install WDS 4.0 and it did not fix anything.

Emily,

Can you give me a little more instructions on how to create a new
indexing
location?

Hi Fernando,

As you stated that your issue is caused that the Indexing is not
finished, and Scott's issue is somewhat different with yours as he
mentioned
that the indexing status is finished (was up-to-date). If possible,
you
can post it as a seperate one so that others will pay attention on
your
post.

Personal suggestion:
=============
Refer to the following KB article to see if it fixes your issue.

930010 Windows Desktop Search 3.0 does not return Outlook 2007 e-mail
items, and event ID 3036 is logged in the Application log
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>

Also do the following steps.

1. Create a new index location via the Indexing Options in Control
Panel
2. Stop and restart the Windows Search service.
=============

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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Subject: Re: Outlook search not working
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Emily,

I'm having the same problem that Scott described. When I followed
your
instructions, I noticed the indexing status informing there were more
than 6
thounsand items to index yet. The point is:

I did reindexed twice up to the end.
The status of indixing does not change or chage very little.
Waiting for an entire indexing each time I search is disfuncional

The problem is clearly in the indexing engine or something like that.
It
happens in my emails too. I've tried all the solutions, instructions
and
recommendations stated in the Help & Support data, but thus far this
problem
continues.

Do you have a definitive solution for it?

Thank you.

Fernando

:

Hi Scott,

According your description and the screen shot, I strongly suspect
that
the issue was caused that the specific Contact folder is not
included
in
the "All Contacts Items" list. Click the down arrow button on the
right
of the "All Contacts items" > Make sure that all the entries are
checked

search for the contacts again. what is the result?

Just highlight the Contacts folder (don't highlight the "all
contacts
items")> type in ash to search. What is the result?

If it still doesn't work, send me the following screen shot.

1. In outlook, go to the Tools menu > Options > Search Options.
Take
a
screen shot of it.
2. Click the down arrow button on the right of the "All Contacts
items". Take a screen shot of it.
3. Click the down arrow button on the right of the search bar,
click
Indexing Status. Take a screen shot of it.

If anything is unclear or if you have any other concerns, please
don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <D7B47D51-
415F-
(e-mail address removed)>
<[email protected]>
<6BAE46D2-3067-44FE-A136-29E70DF52907
@microsoft.com> <[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 5 Jun 2008 10:57:05 -0400
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Newsgroups: microsoft.public.outlook.general
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Ok here are two screen shots. The first shows the contact page
with
contacts in it and then second shows where I have typed in a few
letters to
have it find one of my contacts. As you can see it finds nothing.

My Indexing status was up-to-date so nothing more to index. I
tried
the
remaining things you mentioned in the post and still the same
results.

Hi Scott,

Thanks for your reply.

Yes, the download for Windows Desktop search is for Windows XP.
As
you are
using Windows Vista, the desktop search is a built-in component
in
Vista. We cannot reinstalled as the steps in my last reply.

When you search for contacts, have you first gone to the outlook
contacts
folder and then do a research?

Please take a screen shot of the search result when you try to
search for
Contacts in Outlook 2007. It is very important for us to resolve
the
issue more efficiently. Thanks for your cooperation and
patience.

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of
F12
key)
Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs >
Accessories >
Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send
it
to
me as
an attachment.

At this point, perform the steps below to see if it works.

1. In Outlook 2007, go to the Contacts folder.
2. Click the down arrow button on the right of the search bar,
click
Indexing Status.
Does it say "outlook has finished indexing all of your items"?
3. If so, type a contact name in the search bar to search it.
What
is the
result?

4. Click the down arrow button on the right of the search bar,
click
Search Options.
5. Make sure that the folders have been checked to be indexing.
6. In the field 'Instant Search pane', choose All Folder. Click
OK.
7. Test the issue again. What is the result?

If anything is unclear or if you have any other concerns, please
don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <D7B47D51-415F-
(e-mail address removed)>
<[email protected]>
Subject: Re: Outlook search not working
Date: Wed, 4 Jun 2008 14:58:21 -0400
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Newsgroups: microsoft.public.outlook.general
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Emily,

Instead of renaming my user profile I went ahead and created a
new
user
account and logged in as that user on this machine. I then
created
a new
Outlook Profile and created a email account. I added some
contacts
and
tried doing a search and got the same problems. So it does not
appear to
be
a user profile. I am not at the point where I can't search my
emails
either.

I went forward and did all the msconfig stuff you mentioned and
after the
reboot the problem was still there. I did not re-install the
Windows
search
because I am running Vista Ultimate and that download said it
was
only for
XP. Let me know what you would like to try next.

Thanks

Hi Scott,

Did you repair the Office 2007 installation? If not, please
repair
it
and
then test the issue.

If the issue persists, create a New User Profile to see if the
issue
persists.
1. Go to problematic workstation, located CO:\Documents and
Settings\Username, please just rename the problematic User
account
Name.
2. Log off, log back the workstation. It will automatically
create
a new
User Profile.
3. Please create some contacts to see if you can search.

Also please make a clean boot to see if the issue is related
to
some
third
party softwarelease follow this suggestion to narrow down
this
problem:

1. Click Start menu-> Run, type "msconfig" (without the
quotation
marks)
in the Open box and press Enter.
2. On the General tab, choose Selective Startup; click to
clear
the
"Process System.ini File", "Process WIn.ini File", "Load
System
Services"
and
"Load Startup Items" check boxes. You cannot clear the "Use
Original
Boot.ini" radio button.
Note: You can click the Normal Startup radio button to return
to
the
normal Windows Startup after the test.

3. Click the "Services" tab. Check "Hide all microsoft
services",
click
disable all. If the "disable all" is not available, please
just
skip it.
4. Click the "Startup" tab, click "disable all". If the
"disable
all" is
not available, please just skip it.

5. Click OK.
6. Restart the computer. Check the issue.

Please also reinstall Windows Desktop Search to try again:

Windows Desktop Search 3.01 for Windows XP (KB917013)
http://www.microsoft.com/downloads/...DE-49B9-4E69-9227-2206277AB7C9&displaylang=en

Hope this help.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
From: "Scott Micale" <[email protected]>
References:
<[email protected]>
<[email protected]>
Subject: Re: Outlook search not working
Date: Mon, 2 Jun 2008 11:38:43 -0400
Lines: 2
Message-ID:
<[email protected]>
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Emily,

I tried the steps you mentioned and still I am having the same
issue.
One
thing I wanted to ask is when you had me run
%windir%\system32\fixmapi.exe
was I suppose to see anything happen on screen? I did not see
anything
and
was just curious if it did anything. Please direct me to what
steps you
want me to take next.

Thanks
-scott

Hi Scott,

Such an issue may occur under several situations. The most
common
causes
are:
1. The indexing in the Contacts folder is incomplete.
2. There is problem with the Outlook indexing.
3. Other causes.

Let's perform the following steps to narrow down this issue
and
resolve
the issue. Your patience and cooperation will be
appreciated.

Click to expand...

Click to expand...

Scott Micale · Jul 15, 2008

yes I did repair Office like you mentioned in a previous post. I am amazed
at all the people the are having this exact same issue with Outlook and
search and you people at Microsoft have not taken further steps to fix this
issue. If you google this problem it is all over other message boards with
fix at all. I have performed all the steps you outlined in your pervious
posts and still no resolution to this issue. It sounds like you are not
sure where to take it from here and I am at a loss as well. WADS 4.0 did
not
make a difference when I removed it and re-installed it. Does this need to
be pushed up the ladder to second level support? I also created the new
account you mentioned and the problem was still there. Let me know where
you want to go from here.

"Emily Lin [MSFT]" said:
Hi Scott,

I am surprise that the issue persists after performing the steps. Before
we go any further, I would like to know that: Have you repaired Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows. Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48

@microsoft.com> said:

Subject: Re: Outlook search not working
Date: Fri, 11 Jul 2008 10:56:11 -0400
Lines: 1
Message-ID: <[email protected]>
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Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136871
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily,

It fished indexing and still the same problem. How do I tell what might
be
corrupt?

-Scott

"Emily Lin [MSFT]" said:

Hi Scott,

According to the screen shot, Outlook is not finishing to index your
items. Which may cause the search in Contacts not return the properly
result.

Only search in the current Contacts folder. What is the result? Is the
indexing status also not completed in the current contacts folder?

If so, we do need to wait for OUtlook to finish the indexing. Or check
if
there is any item corrupted in the folder which cannot finish the
indexing.
Delete the corrupted item to fix the issue.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 10 Jul 2008 11:34:19 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
X-Priority: 3
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Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
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NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Sorry this took so long to get back to you. I have attached the screen
shots you asked for.

Hi Scott,

Do you mean that you have create a new indexing location and the issue
persists?

Have you read my reply on 06/06/2008 01:50AM? If so, please let me
know
the result and then we will go next step.
******************************************
Just highlight the Contacts folder (don't highlight the "all contacts
items")> type in ash to search. What is the result?

If it still doesn't work, send me the following screen shot.

1. In outlook, go to the Tools menu > Options > Search Options. Take a
screen shot of it.
2. Click the down arrow button on the right of the "All Contacts
items".
Take a screen shot of it.
3. Click the down arrow button on the right of the search bar, click
Indexing Status. Take a screen shot of it.
******************************************

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from this issue.
======================================================
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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]>
Subject: Re: Outlook search not working
Date: Wed, 11 Jun 2008 12:12:53 -0400
Lines: 5
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=response
Content-Transfer-Encoding: 7bit
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Path: TK2MSFTNGHUB02.phx.gbl
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NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

any updates for me? I did install WDS 4.0 and it did not fix
anything.

Emily,

Can you give me a little more instructions on how to create a new
indexing
location?

Hi Fernando,

As you stated that your issue is caused that the Indexing is not
finished, and Scott's issue is somewhat different with yours as he
mentioned
that the indexing status is finished (was up-to-date). If possible,
you
can post it as a seperate one so that others will pay attention on
your
post.

Personal suggestion:
=============
Refer to the following KB article to see if it fixes your issue.

930010 Windows Desktop Search 3.0 does not return Outlook 2007
e-mail
items, and event ID 3036 is logged in the Application log
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>

Also do the following steps.

1. Create a new index location via the Indexing Options in Control
Panel
2. Stop and restart the Windows Search service.
=============

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
Thread-Topic: Outlook search not working
thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?RmVybmFuZG8=?= <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
Subject: Re: Outlook search not working
Date: Fri, 6 Jun 2008 13:49:01 -0700
Lines: 323
Message-ID: <[email protected]>
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X-Tomcat-NG: microsoft.public.outlook.general

Emily,

I'm having the same problem that Scott described. When I followed
your
instructions, I noticed the indexing status informing there were
more
than 6
thounsand items to index yet. The point is:

I did reindexed twice up to the end.
The status of indixing does not change or chage very little.
Waiting for an entire indexing each time I search is disfuncional

The problem is clearly in the indexing engine or something like
that.
It
happens in my emails too. I've tried all the solutions,
instructions
and
recommendations stated in the Help & Support data, but thus far
this
problem
continues.

Do you have a definitive solution for it?

Thank you.

Fernando

:

Hi Scott,

According your description and the screen shot, I strongly
suspect
that
the issue was caused that the specific Contact folder is not
included
in
the "All Contacts Items" list. Click the down arrow button on the
right
of the "All Contacts items" > Make sure that all the entries are
checked

search for the contacts again. what is the result?

Just highlight the Contacts folder (don't highlight the "all
contacts
items")> type in ash to search. What is the result?

If it still doesn't work, send me the following screen shot.

1. In outlook, go to the Tools menu > Options > Search Options.
Take
a
screen shot of it.
2. Click the down arrow button on the right of the "All Contacts
items". Take a screen shot of it.
3. Click the down arrow button on the right of the search bar,
click
Indexing Status. Take a screen shot of it.

If anything is unclear or if you have any other concerns, please
don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your
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so that others may learn and benefit from this issue.
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--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <D7B47D51-
415F-
(e-mail address removed)>
<[email protected]>
<6BAE46D2-3067-44FE-A136-29E70DF52907
@microsoft.com> <[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 5 Jun 2008 10:57:05 -0400
Lines: 261
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
X-Priority: 3
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Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:129773
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ok here are two screen shots. The first shows the contact page
with
contacts in it and then second shows where I have typed in a few
letters to
have it find one of my contacts. As you can see it finds
nothing.

My Indexing status was up-to-date so nothing more to index. I
tried
the
remaining things you mentioned in the post and still the same
results.

Hi Scott,

Thanks for your reply.

Yes, the download for Windows Desktop search is for Windows
XP.
As
you are
using Windows Vista, the desktop search is a built-in
component
in
Vista. We cannot reinstalled as the steps in my last reply.

When you search for contacts, have you first gone to the
outlook
contacts
folder and then do a research?

Please take a screen shot of the search result when you try to
search for
Contacts in Outlook 2007. It is very important for us to
resolve
the
issue more efficiently. Thanks for your cooperation and
patience.

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of
F12
key)
Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs >
Accessories >
Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send
it
to
me as
an attachment.

At this point, perform the steps below to see if it works.

1. In Outlook 2007, go to the Contacts folder.
2. Click the down arrow button on the right of the search bar,
click
Indexing Status.
Does it say "outlook has finished indexing all of your items"?
3. If so, type a contact name in the search bar to search it.
What
is the
result?

4. Click the down arrow button on the right of the search bar,
click
Search Options.
5. Make sure that the folders have been checked to be
indexing.
6. In the field 'Instant Search pane', choose All Folder.
Click
OK.
7. Test the issue again. What is the result?

If anything is unclear or if you have any other concerns,
please
don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your
newsreader so
that others may learn and benefit from this issue.
======================================================
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--------------------
From: "Scott Micale" <[email protected]>
References:
<[email protected]>
<[email protected]> <D7B47D51-415F-
(e-mail address removed)>
<[email protected]>
Subject: Re: Outlook search not working
Date: Wed, 4 Jun 2008 14:58:21 -0400
Lines: 1
Message-ID:
<[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
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X-MS-CommunityGroup-MessageCategory:
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Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:129610
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily,

Instead of renaming my user profile I went ahead and created a
new
user
account and logged in as that user on this machine. I then
created
a new
Outlook Profile and created a email account. I added some
contacts
and
tried doing a search and got the same problems. So it does
not
appear to
be
a user profile. I am not at the point where I can't search my
emails
either.

I went forward and did all the msconfig stuff you mentioned
and
after the
reboot the problem was still there. I did not re-install the
Windows
search
because I am running Vista Ultimate and that download said it
was
only for
XP. Let me know what you would like to try next.

Thanks

Hi Scott,

Did you repair the Office 2007 installation? If not, please
repair
it
and
then test the issue.

If the issue persists, create a New User Profile to see if
the
issue
persists.
1. Go to problematic workstation, located CO:\Documents and
Settings\Username, please just rename the problematic User
account
Name.
2. Log off, log back the workstation. It will automatically
create
a new
User Profile.
3. Please create some contacts to see if you can search.

Also please make a clean boot to see if the issue is related
to
some
third
party softwarelease follow this suggestion to narrow down
this
problem:

1. Click Start menu-> Run, type "msconfig" (without the
quotation
marks)
in the Open box and press Enter.
2. On the General tab, choose Selective Startup; click to
clear
the
"Process System.ini File", "Process WIn.ini File", "Load
System
Services"
and
"Load Startup Items" check boxes. You cannot clear the "Use
Original
Boot.ini" radio button.
Note: You can click the Normal Startup radio button to
return
to
the
normal Windows Startup after the test.

3. Click the "Services" tab. Check "Hide all microsoft
services",
click
disable all. If the "disable all" is not available, please
just
skip it.
4. Click the "Startup" tab, click "disable all". If the
"disable
all" is
not available, please just skip it.

5. Click OK.
6. Restart the computer. Check the issue.

Please also reinstall Windows Desktop Search to try again:

Windows Desktop Search 3.01 for Windows XP (KB917013)
http://www.microsoft.com/downloads/...DE-49B9-4E69-9227-2206277AB7C9&displaylang=en

Hope this help.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
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--------------------
From: "Scott Micale" <[email protected]>
References:
<[email protected]>
<[email protected]>
Subject: Re: Outlook search not working
Date: Mon, 2 Jun 2008 11:38:43 -0400
Lines: 2
Message-ID:
<[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
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X-MS-CommunityGroup-ParentID:
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Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:129148
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily,

I tried the steps you mentioned and still I am having the
same
issue.
One
thing I wanted to ask is when you had me run
%windir%\system32\fixmapi.exe
was I suppose to see anything happen on screen? I did not
see
anything
and
was just curious if it did anything. Please direct me to
what
steps you
want me to take next.

Thanks
-scott

message
Hi Scott,

Such an issue may occur under several situations. The most
common
causes
are:
1. The indexing in the Contacts folder is incomplete.
2. There is problem with the Outlook indexing.
3. Other causes.

Let's perform the following steps to narrow down this
issue
and
resolve
the issue. Your patience and cooperation will be
appreciated.

Click to expand...

Click to expand...

Daisy Cao [MSFT] · Jul 16, 2008

Hello Scott,

Thank you for keeping in touch. As Emily is out of Office currently, I will
continue work with you on this Outlook search issue and hope we can solve
the issue finally.

To provide efficient steps, I would like to summarize our issue first, if
there is any misunderstanding, don't hesitate to let me know.

Problem Product: Outlook 2007 search/Windows Desktop Search
OS: Windows XP
Issue: Outlook search did not work

Troubleshooting steps:
=========
1. Re-index Outlook
2: Run Windows in clean boot
3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
4. New Windows XP account
5. Repair Outlook.

I also would like to confirm the following questions:

1. Is Windows Search working fine?

Note: as Outlook uses a Windows component to perform search, this issue may
be caused by some Windows system issues.

2. Is there any result when searching emails in Outlook?

3. Is there any result when we try to search in Tools > Advanced search?

In addition, please capture a screenshot of failed search.

Screenshot:
=======
1. Whenever the failed screen appears, please press the Print Screen key
(PrtScn) on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the snap shot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it to me.

Thank you for your patience and cooperation. I look forward to hearing from
you.

Regards,

Daisy Cao, MCSE 2000

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
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--------------------
| From: "Scott Micale" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: Outlook search not working
| Date: Tue, 15 Jul 2008 12:12:44 -0400
| Lines: 1
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| Newsgroups: microsoft.public.outlook.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137617
| NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| X-Tomcat-NG: microsoft.public.outlook.general
|
| yes I did repair Office like you mentioned in a previous post. I am
amazed
| at all the people the are having this exact same issue with Outlook and
| search and you people at Microsoft have not taken further steps to fix
this
| issue. If you google this problem it is all over other message boards
with
| fix at all. I have performed all the steps you outlined in your pervious
| posts and still no resolution to this issue. It sounds like you are not
| sure where to take it from here and I am at a loss as well. WADS 4.0 did
| not
| make a difference when I removed it and re-installed it. Does this need
to
| be pushed up the ladder to second level support? I also created the new
| account you mentioned and the problem was still there. Let me know where
| you want to go from here.
|
|
| | > Hi Scott,
| >
| > I am surprise that the issue persists after performing the steps.
Before
| > we go any further, I would like to know that: Have you repaired Office
| > 2007 (step 2 in my first reply)?
| >
| > According to current situation, perform the steps below and let me know
| > the result.
| >
| > #1 Empty the search data
| > ======================
| > 1. Go to Start > Control Panel > Indexing Options.
| > 2. Click Advanced.
| > 3. In the Indexing settings tab, in the field of 'index location', copy
| > the current location to the address bar in Windows Explorer to open it.
| >
| > 4. And then go to the folder Search > Data > applications > Windows.
Empty
| > this folder.
| > 5. Test the issue again.
| >
| > If the issue persists, go to step 2.
| >
| > #2 Uninstall the Windows Desktop Search. And then re-install it to see
if
| > it works.
| >
| > #3 Create a New Windows Account (windows XP)
| > =======================
| >
| > If the problem still occurs, let's create a new windows account to
check
| > the problem.
| >
| > 1. Start the computer.
| > 2. Click Start-> Control Panel, click "switch to the classic view" and
| > then double click User accounts Icon.
| > 3. Click the Add button to create a new Windows account, type the
username
| > and domain, then click next, click the other tab and select
| > administrator, and click finish.
| > 4. Log off the current user and log on to Windows with the new account.
| >
| > For more information: Q279783 HOW TO: Create and Configure User
Accounts
| > in Windows XP
| > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| >
| > If anything is unclear or if you have any other concerns, please don't
| > hesitate to contact me.
| >
| > Sincerely,
| >
| > Emily Lin,
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from this issue.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| >
| >
| > --------------------
| >>From: "Scott Micale" <[email protected]>
| >>References: <[email protected]>
| >><[email protected]> <09AE6D63-740C-
| > (e-mail address removed)>
| > <[email protected]>
| > <433822D9-FAFD-44A5-823B-358B64953F05
| > @microsoft.com> <[email protected]>
| > <[email protected]> <1197CA84-
| > (e-mail address removed)>
| > <[email protected]>
| > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| > @microsoft.com> <[email protected]>
| >>Subject: Re: Outlook search not working
| >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| >>Lines: 1
| >>Message-ID: <[email protected]>
| >>MIME-Version: 1.0
| >>Content-Type: text/plain;
| >> format=flowed;
| >> charset="iso-8859-1";
| >> reply-type=original
| >>Content-Transfer-Encoding: 7bit
| >>X-Priority: 3
| >>X-MSMail-Priority: Normal
| >>Importance: Normal
| >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>X-MS-CommunityGroup-PostID: {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| >>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| >>X-MS-CommunityGroup-ParentID: 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| >>Newsgroups: microsoft.public.outlook.general
| >>Path: TK2MSFTNGHUB02.phx.gbl
| >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136871
| >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>X-Tomcat-NG: microsoft.public.outlook.general
| >>
| >>Emily,
| >>
| >>It fished indexing and still the same problem. How do I tell what
might
| >>be
| >>corrupt?
| >>
| >>-Scott
| >>
| >>| >>> Hi Scott,
| >>>
| >>> According to the screen shot, Outlook is not finishing to index your
| >>> items. Which may cause the search in Contacts not return the properly
| >>> result.
| >>>
| >>> Only search in the current Contacts folder. What is the result? Is the
| >>> indexing status also not completed in the current contacts folder?
| >>>
| >>> If so, we do need to wait for OUtlook to finish the indexing. Or
check
| >>> if
| >>> there is any item corrupted in the folder which cannot finish the
| >>> indexing.
| >>> Delete the corrupted item to fix the issue.
| >>>
| >>>
| >>> If anything is unclear or if you have any other concerns, please don't
| >>> hesitate to contact me.
| >>>
| >>> Sincerely,
| >>>
| >>> Emily Lin,
| >>> Microsoft Online Partner Support
| >>>
| >>> Get Secure! - www.microsoft.com/security
| >>> ======================================================
| >>> When responding to posts, please "Reply to Group" via your newsreader
so
| >>> that others may learn and benefit from this issue.
| >>> ======================================================
| >>> This posting is provided "AS IS" with no warranties, and confers no
| >>> rights.
| >>>
| >>>
| >>>
| >>> --------------------
| >>>>From: "Scott Micale" <[email protected]>
| >>>>References: <[email protected]>
| >>>><[email protected]> <09AE6D63-740C-
| >>> (e-mail address removed)>
| >>> <[email protected]>
| >>> <433822D9-FAFD-44A5-823B-358B64953F05
| >>> @microsoft.com> <[email protected]>
| >>> <[email protected]> <1197CA84-
| >>> (e-mail address removed)>
| >>> <[email protected]>
| >>>>Subject: Re: Outlook search not working
| >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| >>>>Lines: 1
| >>>>Message-ID: <[email protected]>
| >>>>MIME-Version: 1.0
| >>>>Content-Type: multipart/mixed;
| >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| >>>>X-Priority: 3
| >>>>X-MSMail-Priority: Normal
| >>>>Importance: Normal
| >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>>>X-MS-CommunityGroup-PostID: {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| >>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| >>>>X-MS-CommunityGroup-ParentID: DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| >>>>Newsgroups: microsoft.public.outlook.general
| >>>>Path: TK2MSFTNGHUB02.phx.gbl
| >>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136649
| >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>>>X-Tomcat-NG: microsoft.public.outlook.general
| >>>>
| >>>>Sorry this took so long to get back to you. I have attached the
screen
| >>>>shots you asked for.
| >>>>
| >>>>
| >>>>
| >>>>| >>>>> Hi Scott,
| >>>>>
| >>>>> Do you mean that you have create a new indexing location and the
issue
| >>>>> persists?
| >>>>>
| >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please let me
| >>>>> know
| >>>>> the result and then we will go next step.
| >>>>> ******************************************
| >>>>> Just highlight the Contacts folder (don't highlight the "all
contacts
| >>>>> items")> type in ash to search. What is the result?
| >>>>>
| >>>>> If it still doesn't work, send me the following screen shot.
| >>>>>
| >>>>> 1. In outlook, go to the Tools menu > Options > Search Options.
Take a
| >>>>> screen shot of it.
| >>>>> 2. Click the down arrow button on the right of the "All Contacts
| >>>>> items".
| >>>>> Take a screen shot of it.
| >>>>> 3. Click the down arrow button on the right of the search bar, click
| >>>>> Indexing Status. Take a screen shot of it.
| >>>>> ******************************************
| >>>>>
| >>>>> If anything is unclear or if you have any other concerns, please
don't
| >>>>> hesitate to contact me.
| >>>>>
| >>>>> Sincerely,
| >>>>>
| >>>>> Emily Lin,
| >>>>> Microsoft Online Partner Support
| >>>>>
| >>>>> Get Secure! - www.microsoft.com/security
| >>>>>
| >>>>> ======================================================
| >>>>> When responding to posts, please "Reply to Group" via your
newsreader
| >>>>> so
| >>>>> that others may learn and benefit from this issue.
| >>>>> ======================================================
| >>>>> This posting is provided "AS IS" with no warranties, and confers no
| >>>>> rights.
| >>>>>
| >>>>>
| >>>>>
| >>>>> --------------------
| >>>>>>From: "Scott Micale" <[email protected]>
| >>>>>>References: <[email protected]>
| >>>>>><[email protected]> <09AE6D63-740C-
| >>>>> (e-mail address removed)>
| >>>>> <[email protected]>
| >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| >>>>> @microsoft.com> <[email protected]>
| >>>>> <[email protected]>
| >>>>>>Subject: Re: Outlook search not working
| >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| >>>>>>Lines: 5
| >>>>>>Message-ID: <[email protected]>
| >>>>>>MIME-Version: 1.0
| >>>>>>Content-Type: text/plain;
| >>>>>> format=flowed;
| >>>>>> charset="iso-8859-1";
| >>>>>> reply-type=response
| >>>>>>Content-Transfer-Encoding: 7bit
| >>>>>>X-Priority: 3
| >>>>>>X-MSMail-Priority: Normal
| >>>>>>Importance: Normal
| >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>>>>>X-MS-CommunityGroup-PostID: {1197CA84-7311-4987-9814-13A69A7589DF}
| >>>>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| >>>>>>X-MS-CommunityGroup-ParentID: CB1F3CAF-816E-474D-A6E5-15204C05964B
| >>>>>>Newsgroups: microsoft.public.outlook.general
| >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:130707
| >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| >>>>>>
| >>>>>>any updates for me? I did install WDS 4.0 and it did not fix
| >>>>>>anything.
| >>>>>>
| >>>>>>| >>>>>>> Emily,
| >>>>>>>
| >>>>>>> Can you give me a little more instructions on how to create a new
| >>>>>>> indexing
| >>>>>>> location?
| >>>>>>>
| >>>>>>> | >>>>>>>> Hi Fernando,
| >>>>>>>>
| >>>>>>>> As you stated that your issue is caused that the Indexing is not
| >>>>>>>> finished, and Scott's issue is somewhat different with yours as
he
| >>>>>>>> mentioned
| >>>>>>>> that the indexing status is finished (was up-to-date). If
possible,
| >>>>>>>> you
| >>>>>>>> can post it as a seperate one so that others will pay attention
on
| >>>>>>>> your
| >>>>>>>> post.
| >>>>>>>>
| >>>>>>>> Personal suggestion:
| >>>>>>>> =============
| >>>>>>>> Refer to the following KB article to see if it fixes your issue.
| >>>>>>>>
| >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook 2007
| >>>>>>>> e-mail
| >>>>>>>> items, and event ID 3036 is logged in the Application log
| >>>>>>>> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| >>>>>>>>
| >>>>>>>> Also do the following steps.
| >>>>>>>>
| >>>>>>>> 1. Create a new index location via the Indexing Options in
Control
| >>>>>>>> Panel
| >>>>>>>> 2. Stop and restart the Windows Search service.
| >>>>>>>> =============
| >>>>>>>>
| >>>>>>>> Regards,
| >>>>>>>>
| >>>>>>>> Emily Lin
| >>>>>>>>
| >>>>>>>> Microsoft Online Partner Support
| >>>>>>>> Get Secure! - www.microsoft.com/security
| >>>>>>>> ====================================================
| >>>>>>>> When responding to posts, please "Reply to Group" via your
| >>>>>>>> newsreader
| >>>>>>>> so
| >>>>>>>> that others may learn and benefit from your issue.
| >>>>>>>> ====================================================
| >>>>>>>> This posting is provided "AS IS" with no warranties, and confers
no
| >>>>>>>> rights.
| >>>>>>>>
| >>>>>>>>
| >>>>>>>> --------------------
| >>>>>>>>>Thread-Topic: Outlook search not working
| >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
<[email protected]>
| >>>>>>>>>References: <[email protected]>
| >>>>>>>>><[email protected]> <09AE6D63-740C-
| >>>>>>>> (e-mail address removed)>
| >>>>>>>> <[email protected]>
| >>>>>>>>>Subject: Re: Outlook search not working
| >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| >>>>>>>>>Lines: 323
| >>>>>>>>>Message-ID: <[email protected]>
| >>>>>>>>>MIME-Version: 1.0
| >>>>>>>>>Content-Type: text/plain;
| >>>>>>>>> charset="Utf-8"
| >>>>>>>>>Content-Transfer-Encoding: 7bit
| >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| >>>>>>>>>Content-Class: urn:content-classes:message
| >>>>>>>>>Importance: normal
| >>>>>>>>>Priority: normal
| >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>microsoft.public.outlook.general:130024
| >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| >>>>>>>>>
| >>>>>>>>>Emily,
| >>>>>>>>>
| >>>>>>>>>I'm having the same problem that Scott described. When I followed
| >>>>>>>>>your
| >>>>>>>>>instructions, I noticed the indexing status informing there were
| >>>>>>>>>more
| >>>>>>>>>than 6
| >>>>>>>>>thounsand items to index yet. The point is:
| >>>>>>>>>
| >>>>>>>>>I did reindexed twice up to the end.
| >>>>>>>>>The status of indixing does not change or chage very little.
| >>>>>>>>>Waiting for an entire indexing each time I search is disfuncional
| >>>>>>>>>
| >>>>>>>>>The problem is clearly in the indexing engine or something like
| >>>>>>>>>that.
| >>>>>>>>>It
| >>>>>>>>>happens in my emails too. I've tried all the solutions,
| >>>>>>>>>instructions
| >>>>>>>>>and
| >>>>>>>>>recommendations stated in the Help & Support data, but thus far
| >>>>>>>>>this
| >>>>>>>>>problem
| >>>>>>>>>continues.
| >>>>>>>>>
| >>>>>>>>>Do you have a definitive solution for it?
| >>>>>>>>>
| >>>>>>>>>Thank you.
| >>>>>>>>>
| >>>>>>>>>Fernando
| >>>>>>>>>
| >>>>>>>>>""Emily Lin"" wrote:
| >>>>>>>>>
| >>>>>>>>>> Hi Scott,
| >>>>>>>>>>
| >>>>>>>>>> According your description and the screen shot, I strongly
| >>>>>>>>>> suspect
| >>>>>>>>>> that
| >>>>>>>>>> the issue was caused that the specific Contact folder is not
| >>>>>>>>>> included
| >>>>>>>> in
| >>>>>>>>>> the "All Contacts Items" list. Click the down arrow button on
the
| >>>>>>>>>> right
| >>>>>>>>>> of the "All Contacts items" > Make sure that all the entries
are
| >>>>>>>>>> checked
| >>>>>>>>>
| >>>>>>>>>> search for the contacts again. what is the result?
| >>>>>>>>>>
| >>>>>>>>>> Just highlight the Contacts folder (don't highlight the "all
| >>>>>>>>>> contacts
| >>>>>>>>>> items")> type in ash to search. What is the result?
| >>>>>>>>>>
| >>>>>>>>>> If it still doesn't work, send me the following screen shot.
| >>>>>>>>>>
| >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search Options.
| >>>>>>>>>> Take
| >>>>>>>>>> a
| >>>>>>>>>> screen shot of it.
| >>>>>>>>>> 2. Click the down arrow button on the right of the "All
Contacts
| >>>>>>>>>> items". Take a screen shot of it.
| >>>>>>>>>> 3. Click the down arrow button on the right of the search bar,
| >>>>>>>>>> click
| >>>>>>>>>> Indexing Status. Take a screen shot of it.
| >>>>>>>>>>
| >>>>>>>>>> If anything is unclear or if you have any other concerns,
please
| >>>>>>>>>> don't
| >>>>>>>>>> hesitate to contact me.
| >>>>>>>>>>
| >>>>>>>>>> Sincerely,
| >>>>>>>>>>
| >>>>>>>>>> Emily Lin,
| >>>>>>>>>> Microsoft Online Partner Support
| >>>>>>>>>>
| >>>>>>>>>> Get Secure! - www.microsoft.com/security
| >>>>>>>>>>
| >>>>>>>>>> ======================================================
| >>>>>>>>>> When responding to posts, please "Reply to Group" via your
| >>>>>>>>>> newsreader
| >>>>>>>>>> so that others may learn and benefit from this issue.
| >>>>>>>>>> ======================================================
| >>>>>>>>>> This posting is provided "AS IS" with no warranties, and
confers
| >>>>>>>>>> no
| >>>>>>>>>> rights.
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>>
| >>>>>>>>>> --------------------
| >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| >>>>>>>>>> >References:
<[email protected]>
| >>>>>>>>>> ><[email protected]> <D7B47D51-
| >>>>>>>> 415F-
| >>>>>>>>>> (e-mail address removed)>
| >>>>>>>>>> <[email protected]>
| >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| >>>>>>>>>> @microsoft.com> <[email protected]>
| >>>>>>>>>> >Subject: Re: Outlook search not working
| >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| >>>>>>>>>> >Lines: 261
| >>>>>>>>>> >Message-ID:
<[email protected]>
| >>>>>>>>>> >MIME-Version: 1.0
| >>>>>>>>>> >Content-Type: multipart/mixed;
| >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| >>>>>>>>>> >X-Priority: 3
| >>>>>>>>>> >X-MSMail-Priority: Normal
| >>>>>>>>>> >Importance: Normal
| >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >microsoft.public.outlook.general:129773
| >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| >>>>>>>>>> >
| >>>>>>>>>> >Ok here are two screen shots. The first shows the contact
page
| >>>>>>>>>> >with
| >>>>>>>>>> >contacts in it and then second shows where I have typed in a
few
| >>>>>>>>>> >letters to
| >>>>>>>>>> >have it find one of my contacts. As you can see it finds
| >>>>>>>>>> >nothing.
| >>>>>>>>>> >
| >>>>>>>>>> >My Indexing status was up-to-date so nothing more to index. I
| >>>>>>>>>> >tried
| >>>>>>>>>> >the
| >>>>>>>>>> >remaining things you mentioned in the post and still the same
| >>>>>>>>>> >results.
| >>>>>>>>>> >
| >>>>>>>>>> >| >>>>>>>>>> >> Hi Scott,
| >>>>>>>>>> >>
| >>>>>>>>>> >> Thanks for your reply.
| >>>>>>>>>> >>
| >>>>>>>>>> >> Yes, the download for Windows Desktop search is for Windows
| >>>>>>>>>> >> XP.
| >>>>>>>>>> >> As
| >>>>>>>>>> >> you are
| >>>>>>>>>> >> using Windows Vista, the desktop search is a built-in
| >>>>>>>>>> >> component
| >>>>>>>>>> >> in
| >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last reply.
| >>>>>>>>>> >>
| >>>>>>>>>> >> When you search for contacts, have you first gone to the
| >>>>>>>>>> >> outlook
| >>>>>>>>>> >> contacts
| >>>>>>>>>> >> folder and then do a research?
| >>>>>>>>>> >>
| >>>>>>>>>> >> Please take a screen shot of the search result when you try
to
| >>>>>>>>>> >> search for
| >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for us to
| >>>>>>>>>> >> resolve
| >>>>>>>>>> >> the
| >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation and
| >>>>>>>>>> >> patience.
| >>>>>>>>>> >>
| >>>>>>>>>> >> How to take a screen shot, please follow the steps below:
| >>>>>>>>>> >>
------------------------------------------------------------------
| >>>>>>>>>> >> a. When screen shows up, press the Print Screen key (right
of
| >>>>>>>>>> >> F12
| >>>>>>>>>> >> key)
| >>>>>>>>>> >> Note: nothing will happen.
| >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All Programs >
| >>>>>>>>>> >> Accessories >
| >>>>>>>>>> >> Paint).
| >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg file and
send
| >>>>>>>>>> >> it
| >>>>>>>>>> >> to
| >>>>>>>>>> >> me as
| >>>>>>>>>> >> an attachment.
| >>>>>>>>>> >>
| >>>>>>>>>> >> At this point, perform the steps below to see if it works.
| >>>>>>>>>> >>
| >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| >>>>>>>>>> >> 2. Click the down arrow button on the right of the search
bar,
| >>>>>>>>>> >> click
| >>>>>>>>>> >> Indexing Status.
| >>>>>>>>>> >> Does it say "outlook has finished indexing all of your
items"?
| >>>>>>>>>> >> 3. If so, type a contact name in the search bar to search
it.
| >>>>>>>>>> >> What
| >>>>>>>>>> >> is the
| >>>>>>>>>> >> result?
| >>>>>>>>>> >>
| >>>>>>>>>> >> 4. Click the down arrow button on the right of the search
bar,
| >>>>>>>>>> >> click
| >>>>>>>>>> >> Search Options.
| >>>>>>>>>> >> 5. Make sure that the folders have been checked to be
| >>>>>>>>>> >> indexing.
| >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All Folder.
| >>>>>>>>>> >> Click
| >>>>>>>>>> >> OK.
| >>>>>>>>>> >> 7. Test the issue again. What is the result?
| >>>>>>>>>> >>
| >>>>>>>>>> >> If anything is unclear or if you have any other concerns,
| >>>>>>>>>> >> please
| >>>>>>>>>> >> don't
| >>>>>>>>>> >> hesitate to contact me.
| >>>>>>>>>> >>
| >>>>>>>>>> >> Sincerely,
| >>>>>>>>>> >>
| >>>>>>>>>> >> Emily Lin,
| >>>>>>>>>> >> Microsoft Online Partner Support
| >>>>>>>>>> >>
| >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| >>>>>>>>>> >>
| >>>>>>>>>> >> ======================================================
| >>>>>>>>>> >> When responding to posts, please "Reply to Group" via your
| >>>>>>>>>> >> newsreader so
| >>>>>>>>>> >> that others may learn and benefit from this issue.
| >>>>>>>>>> >> ======================================================
| >>>>>>>>>> >> This posting is provided "AS IS" with no warranties, and
| >>>>>>>>>> >> confers
| >>>>>>>>>> >> no
| >>>>>>>>>> >> rights.
| >>>>>>>>>> >>
| >>>>>>>>>> >>
| >>>>>>>>>> >>
| >>>>>>>>>> >>
| >>>>>>>>>> >>
| >>>>>>>>>> >> --------------------
| >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| >>>>>>>>>> >>>References:
| >>>>>>>>>> >>><[email protected]>
| >>>>>>>>>> >>><[email protected]> <D7B47D51-415F-
| >>>>>>>>>> >> (e-mail address removed)>
| >>>>>>>>>> >> <[email protected]>
| >>>>>>>>>> >>>Subject: Re: Outlook search not working
| >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| >>>>>>>>>> >>>Lines: 1
| >>>>>>>>>> >>>Message-ID:
| >>>>>>>>>> >>><[email protected]>
| >>>>>>>>>> >>>MIME-Version: 1.0
| >>>>>>>>>> >>>Content-Type: text/plain;
| >>>>>>>>>> >>> format=flowed;
| >>>>>>>>>> >>> charset="iso-8859-1";
| >>>>>>>>>> >>> reply-type=original
| >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| >>>>>>>>>> >>>X-Priority: 3
| >>>>>>>>>> >>>X-MSMail-Priority: Normal
| >>>>>>>>>> >>>Importance: Normal
| >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| >>>>>>>>>> >>>
| >>>>>>>>>> >>>Emily,
| >>>>>>>>>> >>>
| >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
created a
| >>>>>>>>>> >>>new
| >>>>>>>>>> >>>user
| >>>>>>>>>> >>>account and logged in as that user on this machine. I then
| >>>>>>>>>> >>>created
| >>>>>>>>>> >>>a new
| >>>>>>>>>> >>>Outlook Profile and created a email account. I added some
| >>>>>>>>>> >>>contacts
| >>>>>>>>>> >>>and
| >>>>>>>>>> >>>tried doing a search and got the same problems. So it does
| >>>>>>>>>> >>>not
| >>>>>>>>>> >>>appear to
| >>>>>>>>>> >>>be
| >>>>>>>>>> >>>a user profile. I am not at the point where I can't search
my
| >>>>>>>>>> >>>emails
| >>>>>>>>>> >>>either.
| >>>>>>>>>> >>>
| >>>>>>>>>> >>>I went forward and did all the msconfig stuff you mentioned
| >>>>>>>>>> >>>and
| >>>>>>>>>> >>>after the
| >>>>>>>>>> >>>reboot the problem was still there. I did not re-install
the
| >>>>>>>>>> >>>Windows
| >>>>>>>>>> >>>search
| >>>>>>>>>> >>>because I am running Vista Ultimate and that download said
it
| >>>>>>>>>> >>>was
| >>>>>>>>>> >>>only for
| >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| >>>>>>>>>> >>>
| >>>>>>>>>> >>>Thanks
| >>>>>>>>>> >>>
message
| >>>>>>>>>> >>>| >>>>>>>>>> >>>> Hi Scott,
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If not,
please
| >>>>>>>>>> >>>> repair
| >>>>>>>>>> >>>> it
| >>>>>>>>>> >>>> and
| >>>>>>>>>> >>>> then test the issue.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> If the issue persists, create a New User Profile to see
if
| >>>>>>>>>> >>>> the
| >>>>>>>>>> >>>> issue
| >>>>>>>>>> >>>> persists.
| >>>>>>>>>> >>>> 1. Go to problematic workstation, located CO:\Documents
and
| >>>>>>>>>> >>>> Settings\Username, please just rename the problematic User
| >>>>>>>>>> >>>> account
| >>>>>>>>>> >>>> Name.
| >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
automatically
| >>>>>>>>>> >>>> create
| >>>>>>>>>> >>>> a new
| >>>>>>>>>> >>>> User Profile.
| >>>>>>>>>> >>>> 3. Please create some contacts to see if you can search.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Also please make a clean boot to see if the issue is
related
| >>>>>>>>>> >>>> to
| >>>>>>>>>> >>>> some
| >>>>>>>>>> >>>> third
| >>>>>>>>>> >>>> party software

lease follow this suggestion to narrow
down
| >>>>>>>>>> >>>> this
| >>>>>>>>>> >>>> problem:
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig" (without the
| >>>>>>>>>> >>>> quotation
| >>>>>>>>>> >>>> marks)
| >>>>>>>>>> >>>> in the Open box and press Enter.
| >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup; click to
| >>>>>>>>>> >>>> clear
| >>>>>>>>>> >>>> the
| >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File", "Load
| >>>>>>>>>> >>>> System
| >>>>>>>>>> >>>> Services"
| >>>>>>>>>> >>>> and
| >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear the
"Use
| >>>>>>>>>> >>>> Original
| >>>>>>>>>> >>>> Boot.ini" radio button.
| >>>>>>>>>> >>>> Note: You can click the Normal Startup radio button to
| >>>>>>>>>> >>>> return
| >>>>>>>>>> >>>> to
| >>>>>>>>>> >>>> the
| >>>>>>>>>> >>>> normal Windows Startup after the test.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all microsoft
| >>>>>>>>>> >>>> services",
| >>>>>>>>>> >>>> click
| >>>>>>>>>> >>>> disable all. If the "disable all" is not available, please
| >>>>>>>>>> >>>> just
| >>>>>>>>>> >>>> skip it.
| >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all". If the
| >>>>>>>>>> >>>> "disable
| >>>>>>>>>> >>>> all" is
| >>>>>>>>>> >>>> not available, please just skip it.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> 5. Click OK.
| >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to try again:
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP (KB917013)
| >>>>>>>>>> >>>>
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
9227-2206277AB7C9&displaylang=en
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Hope this help.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Sincerely,
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Emily Lin,
| >>>>>>>>>> >>>> Microsoft Online Partner Support
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> ======================================================
| >>>>>>>>>> >>>> When responding to posts, please "Reply to Group" via your
| >>>>>>>>>> >>>> newsreader so
| >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| >>>>>>>>>> >>>> ======================================================
| >>>>>>>>>> >>>> This posting is provided "AS IS" with no warranties, and
| >>>>>>>>>> >>>> confers
| >>>>>>>>>> >>>> no
| >>>>>>>>>> >>>> rights.
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>>
| >>>>>>>>>> >>>> --------------------
| >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| >>>>>>>>>> >>>>>References:
| >>>>>>>>>> >>>>><[email protected]>
| >>>>>>>>>> >>>>><[email protected]>
| >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| >>>>>>>>>> >>>>>Lines: 2
| >>>>>>>>>> >>>>>Message-ID:
| >>>>>>>>>> >>>>><[email protected]>
| >>>>>>>>>> >>>>>MIME-Version: 1.0
| >>>>>>>>>> >>>>>Content-Type: text/plain;
| >>>>>>>>>> >>>>> format=flowed;
| >>>>>>>>>> >>>>> charset="iso-8859-1";
| >>>>>>>>>> >>>>> reply-type=original
| >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| >>>>>>>>>> >>>>>X-Priority: 3
| >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| >>>>>>>>>> >>>>>Importance: Normal
| >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| >>>>>>>>>> >>>>>
| >>>>>>>>>> >>>>>Emily,
| >>>>>>>>>> >>>>>
| >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am having the
| >>>>>>>>>> >>>>>same
| >>>>>>>>>> >>>>>issue.
| >>>>>>>>>> >>>>>One
| >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I did
not
| >>>>>>>>>> >>>>>see
| >>>>>>>>>> >>>>>anything
| >>>>>>>>>> >>>>>and
| >>>>>>>>>> >>>>>was just curious if it did anything. Please direct me to
| >>>>>>>>>> >>>>>what
| >>>>>>>>>> >>>>>steps you
| >>>>>>>>>> >>>>>want me to take next.
| >>>>>>>>>> >>>>>
| >>>>>>>>>> >>>>>Thanks
| >>>>>>>>>> >>>>>-scott
| >>>>>>>>>> >>>>>
| >>>>>>>>>> >>>>>message
| >>>>>>>>>> >>>>>| >>>>>>>>>> >>>>>> Hi Scott,
| >>>>>>>>>> >>>>>>
| >>>>>>>>>> >>>>>> Such an issue may occur under several situations. The
most
| >>>>>>>>>> >>>>>> common
| >>>>>>>>>> >>>>>> causes
| >>>>>>>>>> >>>>>> are:
| >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is incomplete.
| >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| >>>>>>>>>> >>>>>> 3. Other causes.
| >>>>>>>>>> >>>>>>
| >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down this
| >>>>>>>>>> >>>>>> issue
| >>>>>>>>>> >>>>>> and
| >>>>>>>>>> >>>>>> resolve
| >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| >>>>>>>>>> >>>>>> appreciated.
| >>>>>>>>>> >>>>>>
| >>>>>>>>>
| >>>>>>>>
| >>>>>>>>
| >>>>>>
| >>>>>
| >>>>>
| >>>>
| >>>
| >>>
| >>
| >
| >
|

Ada Pan [MSFT] · Jul 17, 2008

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to know
how things are going there. Please let us know if there is anything else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Scott Micale · Jul 17, 2008

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

Daisy Cao [MSFT] · Jul 18, 2008

Hello Scott,

I am just checking to see how this is going. Please drop me a quick note at
your convenience to let me know the current status of this issue. If you
have any concerns, please do not hesitate to let me know. Thanks, and have
a great day!

Regards,

Daisy Cao, MCSE 2000

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 33921651
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Daisy Cao [MSFT])
| Organization: Microsoft
| Date: Wed, 16 Jul 2008 08:10:39 GMT
| Subject: Re: Outlook search not working
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 965
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137760
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
|
| Hello Scott,
|
| Thank you for keeping in touch. As Emily is out of Office currently, I
will
| continue work with you on this Outlook search issue and hope we can solve
| the issue finally.
|
| To provide efficient steps, I would like to summarize our issue first, if
| there is any misunderstanding, don't hesitate to let me know.
|
| Problem Product: Outlook 2007 search/Windows Desktop Search
| OS: Windows XP
| Issue: Outlook search did not work
|
| Troubleshooting steps:
| =========
| 1. Re-index Outlook
| 2: Run Windows in clean boot
| 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| 4. New Windows XP account
| 5. Repair Outlook.
|
| I also would like to confirm the following questions:
|
| 1. Is Windows Search working fine?
|
| Note: as Outlook uses a Windows component to perform search, this issue
may
| be caused by some Windows system issues.
|
| 2. Is there any result when searching emails in Outlook?
|
| 3. Is there any result when we try to search in Tools > Advanced search?
|
| In addition, please capture a screenshot of failed search.
|
| Screenshot:
| =======
| 1. Whenever the failed screen appears, please press the Print Screen key
| (PrtScn) on your keyboard.
| 2. Click Start, click Run, type MSPAINT, and click OK.
| 3. In Paint, click Paste under the Edit Menu, click Save under the File
| menu, type a file name for the snap shot, choose JPEG as "Save as type",
| click "Desktop" on the left pane, and click Save.
| 4. Please find the screenshot on the Desktop and send it to me.
|
| Thank you for your patience and cooperation. I look forward to hearing
from
| you.
|
| Regards,
|
| Daisy Cao, MCSE 2000
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | From: "Scott Micale" <[email protected]>
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| | Subject: Re: Outlook search not working
| | Date: Tue, 15 Jul 2008 12:12:44 -0400
| | Lines: 1
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| | Newsgroups: microsoft.public.outlook.general
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137617
| | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | X-Tomcat-NG: microsoft.public.outlook.general
| |
| | yes I did repair Office like you mentioned in a previous post. I am
| amazed
| | at all the people the are having this exact same issue with Outlook and
| | search and you people at Microsoft have not taken further steps to fix
| this
| | issue. If you google this problem it is all over other message boards
| with
| | fix at all. I have performed all the steps you outlined in your
pervious
| | posts and still no resolution to this issue. It sounds like you are not
| | sure where to take it from here and I am at a loss as well. WADS 4.0
did
| | not
| | make a difference when I removed it and re-installed it. Does this
need
| to
| | be pushed up the ladder to second level support? I also created the new
| | account you mentioned and the problem was still there. Let me know
where
| | you want to go from here.
| |
| |
| | | | > Hi Scott,
| | >
| | > I am surprise that the issue persists after performing the steps.
| Before
| | > we go any further, I would like to know that: Have you repaired
Office
| | > 2007 (step 2 in my first reply)?
| | >
| | > According to current situation, perform the steps below and let me
know
| | > the result.
| | >
| | > #1 Empty the search data
| | > ======================
| | > 1. Go to Start > Control Panel > Indexing Options.
| | > 2. Click Advanced.
| | > 3. In the Indexing settings tab, in the field of 'index location',
copy
| | > the current location to the address bar in Windows Explorer to open
it.
| | >
| | > 4. And then go to the folder Search > Data > applications > Windows.
| Empty
| | > this folder.
| | > 5. Test the issue again.
| | >
| | > If the issue persists, go to step 2.
| | >
| | > #2 Uninstall the Windows Desktop Search. And then re-install it to
see
| if
| | > it works.
| | >
| | > #3 Create a New Windows Account (windows XP)
| | > =======================
| | >
| | > If the problem still occurs, let's create a new windows account to
| check
| | > the problem.
| | >
| | > 1. Start the computer.
| | > 2. Click Start-> Control Panel, click "switch to the classic view"
and
| | > then double click User accounts Icon.
| | > 3. Click the Add button to create a new Windows account, type the
| username
| | > and domain, then click next, click the other tab and select
| | > administrator, and click finish.
| | > 4. Log off the current user and log on to Windows with the new
account.
| | >
| | > For more information: Q279783 HOW TO: Create and Configure User
| Accounts
| | > in Windows XP
| | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| | >
| | > If anything is unclear or if you have any other concerns, please
don't
| | > hesitate to contact me.
| | >
| | > Sincerely,
| | >
| | > Emily Lin,
| | > Microsoft Online Partner Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | > ======================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from this issue.
| | > ======================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | >
| | >
| | >
| | >
| | >
| | > --------------------
| | >>From: "Scott Micale" <[email protected]>
| | >>References: <[email protected]>
| | >><[email protected]> <09AE6D63-740C-
| | > (e-mail address removed)>
| | > <[email protected]>
| | > <433822D9-FAFD-44A5-823B-358B64953F05
| | > @microsoft.com> <[email protected]>
| | > <[email protected]> <1197CA84-
| | > (e-mail address removed)>
| | > <[email protected]>
| | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| | > @microsoft.com> <[email protected]>
| | >>Subject: Re: Outlook search not working
| | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| | >>Lines: 1
| | >>Message-ID: <[email protected]>
| | >>MIME-Version: 1.0
| | >>Content-Type: text/plain;
| | >> format=flowed;
| | >> charset="iso-8859-1";
| | >> reply-type=original
| | >>Content-Transfer-Encoding: 7bit
| | >>X-Priority: 3
| | >>X-MSMail-Priority: Normal
| | >>Importance: Normal
| | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>X-MS-CommunityGroup-PostID: {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| | >>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | >>X-MS-CommunityGroup-ParentID: 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| | >>Newsgroups: microsoft.public.outlook.general
| | >>Path: TK2MSFTNGHUB02.phx.gbl
| | >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136871
| | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>X-Tomcat-NG: microsoft.public.outlook.general
| | >>
| | >>Emily,
| | >>
| | >>It fished indexing and still the same problem. How do I tell what
| might
| | >>be
| | >>corrupt?
| | >>
| | >>-Scott
| | >>
| | >>| | >>> Hi Scott,
| | >>>
| | >>> According to the screen shot, Outlook is not finishing to index your
| | >>> items. Which may cause the search in Contacts not return the
properly
| | >>> result.
| | >>>
| | >>> Only search in the current Contacts folder. What is the result? Is
the
| | >>> indexing status also not completed in the current contacts folder?
| | >>>
| | >>> If so, we do need to wait for OUtlook to finish the indexing. Or
| check
| | >>> if
| | >>> there is any item corrupted in the folder which cannot finish the
| | >>> indexing.
| | >>> Delete the corrupted item to fix the issue.
| | >>>
| | >>>
| | >>> If anything is unclear or if you have any other concerns, please
don't
| | >>> hesitate to contact me.
| | >>>
| | >>> Sincerely,
| | >>>
| | >>> Emily Lin,
| | >>> Microsoft Online Partner Support
| | >>>
| | >>> Get Secure! - www.microsoft.com/security
| | >>> ======================================================
| | >>> When responding to posts, please "Reply to Group" via your
newsreader
| so
| | >>> that others may learn and benefit from this issue.
| | >>> ======================================================
| | >>> This posting is provided "AS IS" with no warranties, and confers no
| | >>> rights.
| | >>>
| | >>>
| | >>>
| | >>> --------------------
| | >>>>From: "Scott Micale" <[email protected]>
| | >>>>References: <[email protected]>
| | >>>><[email protected]> <09AE6D63-740C-
| | >>> (e-mail address removed)>
| | >>> <[email protected]>
| | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| | >>> @microsoft.com> <[email protected]>
| | >>> <[email protected]> <1197CA84-
| | >>> (e-mail address removed)>
| | >>> <[email protected]>
| | >>>>Subject: Re: Outlook search not working
| | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| | >>>>Lines: 1
| | >>>>Message-ID: <[email protected]>
| | >>>>MIME-Version: 1.0
| | >>>>Content-Type: multipart/mixed;
| | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| | >>>>X-Priority: 3
| | >>>>X-MSMail-Priority: Normal
| | >>>>Importance: Normal
| | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>>>X-MS-CommunityGroup-PostID: {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| | >>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | >>>>X-MS-CommunityGroup-ParentID: DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| | >>>>Newsgroups: microsoft.public.outlook.general
| | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136649
| | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>
| | >>>>Sorry this took so long to get back to you. I have attached the
| screen
| | >>>>shots you asked for.
| | >>>>
| | >>>>
| | >>>>
| | >>>>| | >>>>> Hi Scott,
| | >>>>>
| | >>>>> Do you mean that you have create a new indexing location and the
| issue
| | >>>>> persists?
| | >>>>>
| | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please let
me
| | >>>>> know
| | >>>>> the result and then we will go next step.
| | >>>>> ******************************************
| | >>>>> Just highlight the Contacts folder (don't highlight the "all
| contacts
| | >>>>> items")> type in ash to search. What is the result?
| | >>>>>
| | >>>>> If it still doesn't work, send me the following screen shot.
| | >>>>>
| | >>>>> 1. In outlook, go to the Tools menu > Options > Search Options.
| Take a
| | >>>>> screen shot of it.
| | >>>>> 2. Click the down arrow button on the right of the "All Contacts
| | >>>>> items".
| | >>>>> Take a screen shot of it.
| | >>>>> 3. Click the down arrow button on the right of the search bar,
click
| | >>>>> Indexing Status. Take a screen shot of it.
| | >>>>> ******************************************
| | >>>>>
| | >>>>> If anything is unclear or if you have any other concerns, please
| don't
| | >>>>> hesitate to contact me.
| | >>>>>
| | >>>>> Sincerely,
| | >>>>>
| | >>>>> Emily Lin,
| | >>>>> Microsoft Online Partner Support
| | >>>>>
| | >>>>> Get Secure! - www.microsoft.com/security
| | >>>>>
| | >>>>> ======================================================
| | >>>>> When responding to posts, please "Reply to Group" via your
| newsreader
| | >>>>> so
| | >>>>> that others may learn and benefit from this issue.
| | >>>>> ======================================================
| | >>>>> This posting is provided "AS IS" with no warranties, and confers
no
| | >>>>> rights.
| | >>>>>
| | >>>>>
| | >>>>>
| | >>>>> --------------------
| | >>>>>>From: "Scott Micale" <[email protected]>
| | >>>>>>References: <[email protected]>
| | >>>>>><[email protected]> <09AE6D63-740C-
| | >>>>> (e-mail address removed)>
| | >>>>> <[email protected]>
| | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| | >>>>> @microsoft.com> <[email protected]>
| | >>>>> <[email protected]>
| | >>>>>>Subject: Re: Outlook search not working
| | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| | >>>>>>Lines: 5
| | >>>>>>Message-ID: <[email protected]>
| | >>>>>>MIME-Version: 1.0
| | >>>>>>Content-Type: text/plain;
| | >>>>>> format=flowed;
| | >>>>>> charset="iso-8859-1";
| | >>>>>> reply-type=response
| | >>>>>>Content-Transfer-Encoding: 7bit
| | >>>>>>X-Priority: 3
| | >>>>>>X-MSMail-Priority: Normal
| | >>>>>>Importance: Normal
| | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>>>>>X-MS-CommunityGroup-PostID: {1197CA84-7311-4987-9814-13A69A7589DF}
| | >>>>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | >>>>>>X-MS-CommunityGroup-ParentID: CB1F3CAF-816E-474D-A6E5-15204C05964B
| | >>>>>>Newsgroups: microsoft.public.outlook.general
| | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:130707
| | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>>>
| | >>>>>>any updates for me? I did install WDS 4.0 and it did not fix
| | >>>>>>anything.
| | >>>>>>
| | >>>>>>| | >>>>>>> Emily,
| | >>>>>>>
| | >>>>>>> Can you give me a little more instructions on how to create a
new
| | >>>>>>> indexing
| | >>>>>>> location?
| | >>>>>>>
| | >>>>>>> | | >>>>>>>> Hi Fernando,
| | >>>>>>>>
| | >>>>>>>> As you stated that your issue is caused that the Indexing is
not
| | >>>>>>>> finished, and Scott's issue is somewhat different with yours
as
| he
| | >>>>>>>> mentioned
| | >>>>>>>> that the indexing status is finished (was up-to-date). If
| possible,
| | >>>>>>>> you
| | >>>>>>>> can post it as a seperate one so that others will pay
attention
| on
| | >>>>>>>> your
| | >>>>>>>> post.
| | >>>>>>>>
| | >>>>>>>> Personal suggestion:
| | >>>>>>>> =============
| | >>>>>>>> Refer to the following KB article to see if it fixes your
issue.
| | >>>>>>>>
| | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook 2007
| | >>>>>>>> e-mail
| | >>>>>>>> items, and event ID 3036 is logged in the Application log
| | >>>>>>>>
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| | >>>>>>>>
| | >>>>>>>> Also do the following steps.
| | >>>>>>>>
| | >>>>>>>> 1. Create a new index location via the Indexing Options in
| Control
| | >>>>>>>> Panel
| | >>>>>>>> 2. Stop and restart the Windows Search service.
| | >>>>>>>> =============
| | >>>>>>>>
| | >>>>>>>> Regards,
| | >>>>>>>>
| | >>>>>>>> Emily Lin
| | >>>>>>>>
| | >>>>>>>> Microsoft Online Partner Support
| | >>>>>>>> Get Secure! - www.microsoft.com/security
| | >>>>>>>> ====================================================
| | >>>>>>>> When responding to posts, please "Reply to Group" via your
| | >>>>>>>> newsreader
| | >>>>>>>> so
| | >>>>>>>> that others may learn and benefit from your issue.
| | >>>>>>>> ====================================================
| | >>>>>>>> This posting is provided "AS IS" with no warranties, and
confers
| no
| | >>>>>>>> rights.
| | >>>>>>>>
| | >>>>>>>>
| | >>>>>>>> --------------------
| | >>>>>>>>>Thread-Topic: Outlook search not working
| | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| <[email protected]>
| | >>>>>>>>>References:
<[email protected]>
| | >>>>>>>>><[email protected]> <09AE6D63-740C-
| | >>>>>>>> (e-mail address removed)>
| | >>>>>>>> <[email protected]>
| | >>>>>>>>>Subject: Re: Outlook search not working
| | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| | >>>>>>>>>Lines: 323
| | >>>>>>>>>Message-ID:
<[email protected]>
| | >>>>>>>>>MIME-Version: 1.0
| | >>>>>>>>>Content-Type: text/plain;
| | >>>>>>>>> charset="Utf-8"
| | >>>>>>>>>Content-Transfer-Encoding: 7bit
| | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| | >>>>>>>>>Content-Class: urn:content-classes:message
| | >>>>>>>>>Importance: normal
| | >>>>>>>>>Priority: normal
| | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>microsoft.public.outlook.general:130024
| | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>>>>>>
| | >>>>>>>>>Emily,
| | >>>>>>>>>
| | >>>>>>>>>I'm having the same problem that Scott described. When I
followed
| | >>>>>>>>>your
| | >>>>>>>>>instructions, I noticed the indexing status informing there
were
| | >>>>>>>>>more
| | >>>>>>>>>than 6
| | >>>>>>>>>thounsand items to index yet. The point is:
| | >>>>>>>>>
| | >>>>>>>>>I did reindexed twice up to the end.
| | >>>>>>>>>The status of indixing does not change or chage very little.
| | >>>>>>>>>Waiting for an entire indexing each time I search is
disfuncional
| | >>>>>>>>>
| | >>>>>>>>>The problem is clearly in the indexing engine or something
like
| | >>>>>>>>>that.
| | >>>>>>>>>It
| | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| | >>>>>>>>>instructions
| | >>>>>>>>>and
| | >>>>>>>>>recommendations stated in the Help & Support data, but thus
far
| | >>>>>>>>>this
| | >>>>>>>>>problem
| | >>>>>>>>>continues.
| | >>>>>>>>>
| | >>>>>>>>>Do you have a definitive solution for it?
| | >>>>>>>>>
| | >>>>>>>>>Thank you.
| | >>>>>>>>>
| | >>>>>>>>>Fernando
| | >>>>>>>>>
| | >>>>>>>>>""Emily Lin"" wrote:
| | >>>>>>>>>
| | >>>>>>>>>> Hi Scott,
| | >>>>>>>>>>
| | >>>>>>>>>> According your description and the screen shot, I strongly
| | >>>>>>>>>> suspect
| | >>>>>>>>>> that
| | >>>>>>>>>> the issue was caused that the specific Contact folder is not
| | >>>>>>>>>> included
| | >>>>>>>> in
| | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow button
on
| the
| | >>>>>>>>>> right
| | >>>>>>>>>> of the "All Contacts items" > Make sure that all the entries
| are
| | >>>>>>>>>> checked
| | >>>>>>>>>
| | >>>>>>>>>> search for the contacts again. what is the result?
| | >>>>>>>>>>
| | >>>>>>>>>> Just highlight the Contacts folder (don't highlight the "all
| | >>>>>>>>>> contacts
| | >>>>>>>>>> items")> type in ash to search. What is the result?
| | >>>>>>>>>>
| | >>>>>>>>>> If it still doesn't work, send me the following screen shot.
| | >>>>>>>>>>
| | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search
Options.
| | >>>>>>>>>> Take
| | >>>>>>>>>> a
| | >>>>>>>>>> screen shot of it.
| | >>>>>>>>>> 2. Click the down arrow button on the right of the "All
| Contacts
| | >>>>>>>>>> items". Take a screen shot of it.
| | >>>>>>>>>> 3. Click the down arrow button on the right of the search
bar,
| | >>>>>>>>>> click
| | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| | >>>>>>>>>>
| | >>>>>>>>>> If anything is unclear or if you have any other concerns,
| please
| | >>>>>>>>>> don't
| | >>>>>>>>>> hesitate to contact me.
| | >>>>>>>>>>
| | >>>>>>>>>> Sincerely,
| | >>>>>>>>>>
| | >>>>>>>>>> Emily Lin,
| | >>>>>>>>>> Microsoft Online Partner Support
| | >>>>>>>>>>
| | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| | >>>>>>>>>>
| | >>>>>>>>>> ======================================================
| | >>>>>>>>>> When responding to posts, please "Reply to Group" via your
| | >>>>>>>>>> newsreader
| | >>>>>>>>>> so that others may learn and benefit from this issue.
| | >>>>>>>>>> ======================================================
| | >>>>>>>>>> This posting is provided "AS IS" with no warranties, and
| confers
| | >>>>>>>>>> no
| | >>>>>>>>>> rights.
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>>
| | >>>>>>>>>> --------------------
| | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| | >>>>>>>>>> >References:
| <[email protected]>
| | >>>>>>>>>> ><[email protected]> <D7B47D51-
| | >>>>>>>> 415F-
| | >>>>>>>>>> (e-mail address removed)>
| | >>>>>>>>>> <[email protected]>
| | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| | >>>>>>>>>> @microsoft.com> <[email protected]>
| | >>>>>>>>>> >Subject: Re: Outlook search not working
| | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| | >>>>>>>>>> >Lines: 261
| | >>>>>>>>>> >Message-ID:
| <[email protected]>
| | >>>>>>>>>> >MIME-Version: 1.0
| | >>>>>>>>>> >Content-Type: multipart/mixed;
| | >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| | >>>>>>>>>> >X-Priority: 3
| | >>>>>>>>>> >X-MSMail-Priority: Normal
| | >>>>>>>>>> >Importance: Normal
| | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >microsoft.public.outlook.general:129773
| | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>>>>>>> >
| | >>>>>>>>>> >Ok here are two screen shots. The first shows the contact
| page
| | >>>>>>>>>> >with
| | >>>>>>>>>> >contacts in it and then second shows where I have typed in
a
| few
| | >>>>>>>>>> >letters to
| | >>>>>>>>>> >have it find one of my contacts. As you can see it finds
| | >>>>>>>>>> >nothing.
| | >>>>>>>>>> >
| | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to index.
I
| | >>>>>>>>>> >tried
| | >>>>>>>>>> >the
| | >>>>>>>>>> >remaining things you mentioned in the post and still the
same
| | >>>>>>>>>> >results.
| | >>>>>>>>>> >
message
| | >>>>>>>>>> >| | >>>>>>>>>> >> Hi Scott,
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Thanks for your reply.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Yes, the download for Windows Desktop search is for
Windows
| | >>>>>>>>>> >> XP.
| | >>>>>>>>>> >> As
| | >>>>>>>>>> >> you are
| | >>>>>>>>>> >> using Windows Vista, the desktop search is a built-in
| | >>>>>>>>>> >> component
| | >>>>>>>>>> >> in
| | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last
reply.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> When you search for contacts, have you first gone to the
| | >>>>>>>>>> >> outlook
| | >>>>>>>>>> >> contacts
| | >>>>>>>>>> >> folder and then do a research?
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Please take a screen shot of the search result when you
try
| to
| | >>>>>>>>>> >> search for
| | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for us to
| | >>>>>>>>>> >> resolve
| | >>>>>>>>>> >> the
| | >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation and
| | >>>>>>>>>> >> patience.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> How to take a screen shot, please follow the steps below:
| | >>>>>>>>>> >>
| ------------------------------------------------------------------
| | >>>>>>>>>> >> a. When screen shows up, press the Print Screen key
(right
| of
| | >>>>>>>>>> >> F12
| | >>>>>>>>>> >> key)
| | >>>>>>>>>> >> Note: nothing will happen.
| | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All Programs| | >>>>>>>>>> >> Accessories >
| | >>>>>>>>>> >> Paint).
| | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg file and
| send
| | >>>>>>>>>> >> it
| | >>>>>>>>>> >> to
| | >>>>>>>>>> >> me as
| | >>>>>>>>>> >> an attachment.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> At this point, perform the steps below to see if it works.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| | >>>>>>>>>> >> 2. Click the down arrow button on the right of the search
| bar,
| | >>>>>>>>>> >> click
| | >>>>>>>>>> >> Indexing Status.
| | >>>>>>>>>> >> Does it say "outlook has finished indexing all of your
| items"?
| | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to search
| it.
| | >>>>>>>>>> >> What
| | >>>>>>>>>> >> is the
| | >>>>>>>>>> >> result?
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> 4. Click the down arrow button on the right of the search
| bar,
| | >>>>>>>>>> >> click
| | >>>>>>>>>> >> Search Options.
| | >>>>>>>>>> >> 5. Make sure that the folders have been checked to be
| | >>>>>>>>>> >> indexing.
| | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All Folder.
| | >>>>>>>>>> >> Click
| | >>>>>>>>>> >> OK.
| | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> If anything is unclear or if you have any other concerns,
| | >>>>>>>>>> >> please
| | >>>>>>>>>> >> don't
| | >>>>>>>>>> >> hesitate to contact me.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Sincerely,
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Emily Lin,
| | >>>>>>>>>> >> Microsoft Online Partner Support
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> ======================================================
| | >>>>>>>>>> >> When responding to posts, please "Reply to Group" via your
| | >>>>>>>>>> >> newsreader so
| | >>>>>>>>>> >> that others may learn and benefit from this issue.
| | >>>>>>>>>> >> ======================================================
| | >>>>>>>>>> >> This posting is provided "AS IS" with no warranties, and
| | >>>>>>>>>> >> confers
| | >>>>>>>>>> >> no
| | >>>>>>>>>> >> rights.
| | >>>>>>>>>> >>
| | >>>>>>>>>> >>
| | >>>>>>>>>> >>
| | >>>>>>>>>> >>
| | >>>>>>>>>> >>
| | >>>>>>>>>> >> --------------------
| | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| | >>>>>>>>>> >>>References:
| | >>>>>>>>>> >>><[email protected]>
| | >>>>>>>>>> >>><[email protected]> <D7B47D51-415F-
| | >>>>>>>>>> >> (e-mail address removed)>
| | >>>>>>>>>> >> <[email protected]>
| | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| | >>>>>>>>>> >>>Lines: 1
| | >>>>>>>>>> >>>Message-ID:
| | >>>>>>>>>> >>><[email protected]>
| | >>>>>>>>>> >>>MIME-Version: 1.0
| | >>>>>>>>>> >>>Content-Type: text/plain;
| | >>>>>>>>>> >>> format=flowed;
| | >>>>>>>>>> >>> charset="iso-8859-1";
| | >>>>>>>>>> >>> reply-type=original
| | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| | >>>>>>>>>> >>>X-Priority: 3
| | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| | >>>>>>>>>> >>>Importance: Normal
| | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>>>>>>> >>>
| | >>>>>>>>>> >>>Emily,
| | >>>>>>>>>> >>>
| | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
| created a
| | >>>>>>>>>> >>>new
| | >>>>>>>>>> >>>user
| | >>>>>>>>>> >>>account and logged in as that user on this machine. I
then
| | >>>>>>>>>> >>>created
| | >>>>>>>>>> >>>a new
| | >>>>>>>>>> >>>Outlook Profile and created a email account. I added some
| | >>>>>>>>>> >>>contacts
| | >>>>>>>>>> >>>and
| | >>>>>>>>>> >>>tried doing a search and got the same problems. So it
does
| | >>>>>>>>>> >>>not
| | >>>>>>>>>> >>>appear to
| | >>>>>>>>>> >>>be
| | >>>>>>>>>> >>>a user profile. I am not at the point where I can't
search
| my
| | >>>>>>>>>> >>>emails
| | >>>>>>>>>> >>>either.
| | >>>>>>>>>> >>>
| | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
mentioned
| | >>>>>>>>>> >>>and
| | >>>>>>>>>> >>>after the
| | >>>>>>>>>> >>>reboot the problem was still there. I did not re-install
| the
| | >>>>>>>>>> >>>Windows
| | >>>>>>>>>> >>>search
| | >>>>>>>>>> >>>because I am running Vista Ultimate and that download
said
| it
| | >>>>>>>>>> >>>was
| | >>>>>>>>>> >>>only for
| | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| | >>>>>>>>>> >>>
| | >>>>>>>>>> >>>Thanks
| | >>>>>>>>>> >>>
| message
| | >>>>>>>>>> >>>| | >>>>>>>>>> >>>> Hi Scott,
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If not,
| please
| | >>>>>>>>>> >>>> repair
| | >>>>>>>>>> >>>> it
| | >>>>>>>>>> >>>> and
| | >>>>>>>>>> >>>> then test the issue.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> If the issue persists, create a New User Profile to see
| if
| | >>>>>>>>>> >>>> the
| | >>>>>>>>>> >>>> issue
| | >>>>>>>>>> >>>> persists.
| | >>>>>>>>>> >>>> 1. Go to problematic workstation, located CO:\Documents
| and
| | >>>>>>>>>> >>>> Settings\Username, please just rename the problematic
User
| | >>>>>>>>>> >>>> account
| | >>>>>>>>>> >>>> Name.
| | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| automatically
| | >>>>>>>>>> >>>> create
| | >>>>>>>>>> >>>> a new
| | >>>>>>>>>> >>>> User Profile.
| | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can search.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Also please make a clean boot to see if the issue is
| related
| | >>>>>>>>>> >>>> to
| | >>>>>>>>>> >>>> some
| | >>>>>>>>>> >>>> third
| | >>>>>>>>>> >>>> party software

lease follow this suggestion to narrow
| down
| | >>>>>>>>>> >>>> this
| | >>>>>>>>>> >>>> problem:
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig" (without the
| | >>>>>>>>>> >>>> quotation
| | >>>>>>>>>> >>>> marks)
| | >>>>>>>>>> >>>> in the Open box and press Enter.
| | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup; click
to
| | >>>>>>>>>> >>>> clear
| | >>>>>>>>>> >>>> the
| | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File", "Load
| | >>>>>>>>>> >>>> System
| | >>>>>>>>>> >>>> Services"
| | >>>>>>>>>> >>>> and
| | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear the
| "Use
| | >>>>>>>>>> >>>> Original
| | >>>>>>>>>> >>>> Boot.ini" radio button.
| | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio button to
| | >>>>>>>>>> >>>> return
| | >>>>>>>>>> >>>> to
| | >>>>>>>>>> >>>> the
| | >>>>>>>>>> >>>> normal Windows Startup after the test.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all microsoft
| | >>>>>>>>>> >>>> services",
| | >>>>>>>>>> >>>> click
| | >>>>>>>>>> >>>> disable all. If the "disable all" is not available,
please
| | >>>>>>>>>> >>>> just
| | >>>>>>>>>> >>>> skip it.
| | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all". If the
| | >>>>>>>>>> >>>> "disable
| | >>>>>>>>>> >>>> all" is
| | >>>>>>>>>> >>>> not available, please just skip it.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> 5. Click OK.
| | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to try
again:
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP (KB917013)
| | >>>>>>>>>> >>>>
|
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| 9227-2206277AB7C9&displaylang=en
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Hope this help.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Sincerely,
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Emily Lin,
| | >>>>>>>>>> >>>> Microsoft Online Partner Support
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> ======================================================
| | >>>>>>>>>> >>>> When responding to posts, please "Reply to Group" via
your
| | >>>>>>>>>> >>>> newsreader so
| | >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| | >>>>>>>>>> >>>> ======================================================
| | >>>>>>>>>> >>>> This posting is provided "AS IS" with no warranties, and
| | >>>>>>>>>> >>>> confers
| | >>>>>>>>>> >>>> no
| | >>>>>>>>>> >>>> rights.
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>>
| | >>>>>>>>>> >>>> --------------------
| | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| | >>>>>>>>>> >>>>>References:
| | >>>>>>>>>> >>>>><[email protected]>
| | >>>>>>>>>> >>>>><[email protected]>
| | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| | >>>>>>>>>> >>>>>Lines: 2
| | >>>>>>>>>> >>>>>Message-ID:
| | >>>>>>>>>> >>>>><[email protected]>
| | >>>>>>>>>> >>>>>MIME-Version: 1.0
| | >>>>>>>>>> >>>>>Content-Type: text/plain;
| | >>>>>>>>>> >>>>> format=flowed;
| | >>>>>>>>>> >>>>> charset="iso-8859-1";
| | >>>>>>>>>> >>>>> reply-type=original
| | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| | >>>>>>>>>> >>>>>X-Priority: 3
| | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| | >>>>>>>>>> >>>>>Importance: Normal
| | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | >>>>>>>>>> >>>>>
| | >>>>>>>>>> >>>>>Emily,
| | >>>>>>>>>> >>>>>
| | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am having
the
| | >>>>>>>>>> >>>>>same
| | >>>>>>>>>> >>>>>issue.
| | >>>>>>>>>> >>>>>One
| | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I did
| not
| | >>>>>>>>>> >>>>>see
| | >>>>>>>>>> >>>>>anything
| | >>>>>>>>>> >>>>>and
| | >>>>>>>>>> >>>>>was just curious if it did anything. Please direct me
to
| | >>>>>>>>>> >>>>>what
| | >>>>>>>>>> >>>>>steps you
| | >>>>>>>>>> >>>>>want me to take next.
| | >>>>>>>>>> >>>>>
| | >>>>>>>>>> >>>>>Thanks
| | >>>>>>>>>> >>>>>-scott
| | >>>>>>>>>> >>>>>
| | >>>>>>>>>> >>>>>message
| | >>>>>>>>>> >>>>>| | >>>>>>>>>> >>>>>> Hi Scott,
| | >>>>>>>>>> >>>>>>
| | >>>>>>>>>> >>>>>> Such an issue may occur under several situations. The
| most
| | >>>>>>>>>> >>>>>> common
| | >>>>>>>>>> >>>>>> causes
| | >>>>>>>>>> >>>>>> are:
| | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is incomplete.
| | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| | >>>>>>>>>> >>>>>> 3. Other causes.
| | >>>>>>>>>> >>>>>>
| | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down this
| | >>>>>>>>>> >>>>>> issue
| | >>>>>>>>>> >>>>>> and
| | >>>>>>>>>> >>>>>> resolve
| | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| | >>>>>>>>>> >>>>>> appreciated.
| | >>>>>>>>>> >>>>>>
| | >>>>>>>>>
| | >>>>>>>>
| | >>>>>>>>
| | >>>>>>
| | >>>>>
| | >>>>>
| | >>>>
| | >>>
| | >>>
| | >>
| | >
| | >
| |
|
|

Emily Lin [MSFT] · Jul 21, 2008

Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly. Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows. Empty this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see if it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the username and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]> <[email protected]> <09AE6D63-740C-

(e-mail address removed)> <[email protected]> <433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]> <[email protected]> <1197CA84-
(e-mail address removed)> <[email protected]> <BEEA91D1-339B-4D8D-8043-93B9423B6A48

@microsoft.com> said:
Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

"Ada Pan [MSFT]" said:

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to know
how things are going there. Please let us know if there is anything else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Scott Micale · Jul 21, 2008

yes I tried all those steps you spoke about in the previous post. still
have the same problem.

"Emily Lin [MSFT]" said:
Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly.
Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired
Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows. Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>

Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

"Ada Pan [MSFT]" said:

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to
know
how things are going there. Please let us know if there is anything
else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Click to expand...

Emily Lin [MSFT] · Jul 22, 2008

Hi Scott,

Create a new Outlook profile to test the issue.
================
1. Exit Outlook. Click Start menu > Control Panel
2. Double-click the Mail icon
3. In the Mail Setup dialog box, click Show Profiles. Click the General tab, click "Prompt for a profile to be used".
4. Click Add.
5. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
6. In the E-mail Accounts dialog box, select "Add a new e-mail account" in the e-mail options, and then follow the wizard to configure your email
account.
7. Start Outlook with the new profile and perform a test.
8. Add some items in the Contacts folder. Or click File > Open > Outlook Data File > select an existing *.pst file to open it which contains many
contacts in the Contacts folder.

9. Wait for a while to make sure that the contacts folder is finished indexing.
10. Search a contact in the contacts folder in the new Outlook profile. Does it return the correct contact item?

For detail information, please refer to the following KB article.
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/?id=829918

If the problem is resolved, please import the original data into your new profile.

Move data from the original profile to the new profile
==============
Click File menu > Open > Outlook Data File > choose the pst file which contains the data in original profile to open it in the new profile. Thus,
there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application Data\Microsoft\Outlook\

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]> <[email protected]> <09AE6D63-740C-

(e-mail address removed)> <[email protected]> <433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]> <[email protected]> <1197CA84-
(e-mail address removed)> <[email protected]> <BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]> <[email protected]>

"Emily Lin [MSFT]" said:
Subject: Re: Outlook search not working
Date: Mon, 21 Jul 2008 10:26:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {DAB8458B-B9A8-4822-B5E2-3970D9B7F215}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: AB302AC3-5A06-4868-BBD5-6D11E7C1DD00
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138824
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

yes I tried all those steps you spoke about in the previous post. still
have the same problem.

"Emily Lin [MSFT]" said:

Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly.
Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired
Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows. Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>

Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to
know
how things are going there. Please let us know if there is anything
else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Click to expand...

Daisy Cao [MSFT] · Jul 22, 2008

Hello Scott,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.

I am looking forward to your response.

Daisy Cao
MCSE, MCSA, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================

PLEASE NOTE: The partner online technical community are provided to assist

with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by

posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!

======================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 114186869
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Daisy Cao [MSFT])
| Organization: Microsoft
| Date: Fri, 18 Jul 2008 11:36:29 GMT
| Subject: Re: Outlook search not working
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 1070
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138367
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
|
| Hello Scott,
|
| I am just checking to see how this is going. Please drop me a quick note
at
| your convenience to let me know the current status of this issue. If you
| have any concerns, please do not hesitate to let me know. Thanks, and
have
| a great day!

|
| Regards,
|
| Daisy Cao, MCSE 2000
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | X-Tomcat-ID: 33921651
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (e-mail address removed) (Daisy Cao [MSFT])
| | Organization: Microsoft
| | Date: Wed, 16 Jul 2008 08:10:39 GMT
| | Subject: Re: Outlook search not working
| | X-Tomcat-NG: microsoft.public.outlook.general
| | Message-ID: <[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | Lines: 965
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137760
| | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| |
| |
| | Hello Scott,
| |
| | Thank you for keeping in touch. As Emily is out of Office currently, I
| will
| | continue work with you on this Outlook search issue and hope we can
solve
| | the issue finally.
| |
| | To provide efficient steps, I would like to summarize our issue first,
if
| | there is any misunderstanding, don't hesitate to let me know.
| |
| | Problem Product: Outlook 2007 search/Windows Desktop Search
| | OS: Windows XP
| | Issue: Outlook search did not work
| |
| | Troubleshooting steps:
| | =========
| | 1. Re-index Outlook
| | 2: Run Windows in clean boot
| | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| | 4. New Windows XP account
| | 5. Repair Outlook.
| |
| | I also would like to confirm the following questions:
| |
| | 1. Is Windows Search working fine?
| |
| | Note: as Outlook uses a Windows component to perform search, this issue
| may
| | be caused by some Windows system issues.
| |
| | 2. Is there any result when searching emails in Outlook?
| |
| | 3. Is there any result when we try to search in Tools > Advanced search?
| |
| | In addition, please capture a screenshot of failed search.
| |
| | Screenshot:
| | =======
| | 1. Whenever the failed screen appears, please press the Print Screen
key
| | (PrtScn) on your keyboard.
| | 2. Click Start, click Run, type MSPAINT, and click OK.
| | 3. In Paint, click Paste under the Edit Menu, click Save under the File
| | menu, type a file name for the snap shot, choose JPEG as "Save as
type",
| | click "Desktop" on the left pane, and click Save.
| | 4. Please find the screenshot on the Desktop and send it to me.
| |
| | Thank you for your patience and cooperation. I look forward to hearing
| from
| | you.
| |
| | Regards,
| |
| | Daisy Cao, MCSE 2000
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ====================================================
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ====================================================
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | From: "Scott Micale" <[email protected]>
| | | References: <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | | Subject: Re: Outlook search not working
| | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| | | Lines: 1
| | | Message-ID: <[email protected]>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | format=flowed;
| | | charset="iso-8859-1";
| | | reply-type=original
| | | Content-Transfer-Encoding: 7bit
| | | X-Priority: 3
| | | X-MSMail-Priority: Normal
| | | Importance: Normal
| | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| | | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| | | Newsgroups: microsoft.public.outlook.general
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137617
| | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | X-Tomcat-NG: microsoft.public.outlook.general
| | |
| | | yes I did repair Office like you mentioned in a previous post. I am
| | amazed
| | | at all the people the are having this exact same issue with Outlook
and
| | | search and you people at Microsoft have not taken further steps to
fix
| | this
| | | issue. If you google this problem it is all over other message
boards
| | with
| | | fix at all. I have performed all the steps you outlined in your
| pervious
| | | posts and still no resolution to this issue. It sounds like you are
not
| | | sure where to take it from here and I am at a loss as well. WADS 4.0
| did
| | | not
| | | make a difference when I removed it and re-installed it. Does this
| need
| | to
| | | be pushed up the ladder to second level support? I also created the
new
| | | account you mentioned and the problem was still there. Let me know
| where
| | | you want to go from here.
| | |
| | |
| | | | | | > Hi Scott,
| | | >
| | | > I am surprise that the issue persists after performing the steps.
| | Before
| | | > we go any further, I would like to know that: Have you repaired
| Office
| | | > 2007 (step 2 in my first reply)?
| | | >
| | | > According to current situation, perform the steps below and let me
| know
| | | > the result.
| | | >
| | | > #1 Empty the search data
| | | > ======================
| | | > 1. Go to Start > Control Panel > Indexing Options.
| | | > 2. Click Advanced.
| | | > 3. In the Indexing settings tab, in the field of 'index location',
| copy
| | | > the current location to the address bar in Windows Explorer to open
| it.
| | | >
| | | > 4. And then go to the folder Search > Data > applications >
Windows.
| | Empty
| | | > this folder.
| | | > 5. Test the issue again.
| | | >
| | | > If the issue persists, go to step 2.
| | | >
| | | > #2 Uninstall the Windows Desktop Search. And then re-install it to
| see
| | if
| | | > it works.
| | | >
| | | > #3 Create a New Windows Account (windows XP)
| | | > =======================
| | | >
| | | > If the problem still occurs, let's create a new windows account to
| | check
| | | > the problem.
| | | >
| | | > 1. Start the computer.
| | | > 2. Click Start-> Control Panel, click "switch to the classic view"
| and
| | | > then double click User accounts Icon.
| | | > 3. Click the Add button to create a new Windows account, type the
| | username
| | | > and domain, then click next, click the other tab and select
| | | > administrator, and click finish.
| | | > 4. Log off the current user and log on to Windows with the new
| account.
| | | >
| | | > For more information: Q279783 HOW TO: Create and Configure User
| | Accounts
| | | > in Windows XP
| | | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| | | >
| | | > If anything is unclear or if you have any other concerns, please
| don't
| | | > hesitate to contact me.
| | | >
| | | > Sincerely,
| | | >
| | | > Emily Lin,
| | | > Microsoft Online Partner Support
| | | >
| | | > Get Secure! - www.microsoft.com/security
| | | > ======================================================
| | | > When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | > that others may learn and benefit from this issue.
| | | > ======================================================
| | | > This posting is provided "AS IS" with no warranties, and confers no
| | | > rights.
| | | >
| | | >
| | | >
| | | >
| | | >
| | | >
| | | > --------------------
| | | >>From: "Scott Micale" <[email protected]>
| | | >>References: <[email protected]>
| | | >><[email protected]> <09AE6D63-740C-
| | | > (e-mail address removed)>
| | | > <[email protected]>
| | | > <433822D9-FAFD-44A5-823B-358B64953F05
| | | > @microsoft.com> <[email protected]>
| | | > <[email protected]> <1197CA84-
| | | > (e-mail address removed)>
| | | > <[email protected]>
| | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| | | > @microsoft.com> <[email protected]>
| | | >>Subject: Re: Outlook search not working
| | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| | | >>Lines: 1
| | | >>Message-ID: <[email protected]>
| | | >>MIME-Version: 1.0
| | | >>Content-Type: text/plain;
| | | >> format=flowed;
| | | >> charset="iso-8859-1";
| | | >> reply-type=original
| | | >>Content-Transfer-Encoding: 7bit
| | | >>X-Priority: 3
| | | >>X-MSMail-Priority: Normal
| | | >>Importance: Normal
| | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>X-MS-CommunityGroup-PostID: {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| | | >>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>X-MS-CommunityGroup-ParentID: 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| | | >>Newsgroups: microsoft.public.outlook.general
| | | >>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136871
| | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>
| | | >>Emily,
| | | >>
| | | >>It fished indexing and still the same problem. How do I tell what
| | might
| | | >>be
| | | >>corrupt?
| | | >>
| | | >>-Scott
| | | >>
message
| | | >>| | | >>> Hi Scott,
| | | >>>
| | | >>> According to the screen shot, Outlook is not finishing to index
your
| | | >>> items. Which may cause the search in Contacts not return the
| properly
| | | >>> result.
| | | >>>
| | | >>> Only search in the current Contacts folder. What is the result?
Is
| the
| | | >>> indexing status also not completed in the current contacts folder?
| | | >>>
| | | >>> If so, we do need to wait for OUtlook to finish the indexing. Or
| | check
| | | >>> if
| | | >>> there is any item corrupted in the folder which cannot finish the
| | | >>> indexing.
| | | >>> Delete the corrupted item to fix the issue.
| | | >>>
| | | >>>
| | | >>> If anything is unclear or if you have any other concerns, please
| don't
| | | >>> hesitate to contact me.
| | | >>>
| | | >>> Sincerely,
| | | >>>
| | | >>> Emily Lin,
| | | >>> Microsoft Online Partner Support
| | | >>>
| | | >>> Get Secure! - www.microsoft.com/security
| | | >>> ======================================================
| | | >>> When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | >>> that others may learn and benefit from this issue.
| | | >>> ======================================================
| | | >>> This posting is provided "AS IS" with no warranties, and confers
no
| | | >>> rights.
| | | >>>
| | | >>>
| | | >>>
| | | >>> --------------------
| | | >>>>From: "Scott Micale" <[email protected]>
| | | >>>>References: <[email protected]>
| | | >>>><[email protected]> <09AE6D63-740C-
| | | >>> (e-mail address removed)>
| | | >>> <[email protected]>
| | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | >>> @microsoft.com> <[email protected]>
| | | >>> <[email protected]> <1197CA84-
| | | >>> (e-mail address removed)>
| | | >>> <[email protected]>
| | | >>>>Subject: Re: Outlook search not working
| | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| | | >>>>Lines: 1
| | | >>>>Message-ID: <[email protected]>
| | | >>>>MIME-Version: 1.0
| | | >>>>Content-Type: multipart/mixed;
| | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| | | >>>>X-Priority: 3
| | | >>>>X-MSMail-Priority: Normal
| | | >>>>Importance: Normal
| | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>X-MS-CommunityGroup-PostID: {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| | | >>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>X-MS-CommunityGroup-ParentID: DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| | | >>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:136649
| | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>
| | | >>>>Sorry this took so long to get back to you. I have attached the
| | screen
| | | >>>>shots you asked for.
| | | >>>>
| | | >>>>
| | | >>>>
| | | >>>>| | | >>>>> Hi Scott,
| | | >>>>>
| | | >>>>> Do you mean that you have create a new indexing location and
the
| | issue
| | | >>>>> persists?
| | | >>>>>
| | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please let
| me
| | | >>>>> know
| | | >>>>> the result and then we will go next step.
| | | >>>>> ******************************************
| | | >>>>> Just highlight the Contacts folder (don't highlight the "all
| | contacts
| | | >>>>> items")> type in ash to search. What is the result?
| | | >>>>>
| | | >>>>> If it still doesn't work, send me the following screen shot.
| | | >>>>>
| | | >>>>> 1. In outlook, go to the Tools menu > Options > Search Options.
| | Take a
| | | >>>>> screen shot of it.
| | | >>>>> 2. Click the down arrow button on the right of the "All
Contacts
| | | >>>>> items".
| | | >>>>> Take a screen shot of it.
| | | >>>>> 3. Click the down arrow button on the right of the search bar,
| click
| | | >>>>> Indexing Status. Take a screen shot of it.
| | | >>>>> ******************************************
| | | >>>>>
| | | >>>>> If anything is unclear or if you have any other concerns,
please
| | don't
| | | >>>>> hesitate to contact me.
| | | >>>>>
| | | >>>>> Sincerely,
| | | >>>>>
| | | >>>>> Emily Lin,
| | | >>>>> Microsoft Online Partner Support
| | | >>>>>
| | | >>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>
| | | >>>>> ======================================================
| | | >>>>> When responding to posts, please "Reply to Group" via your
| | newsreader
| | | >>>>> so
| | | >>>>> that others may learn and benefit from this issue.
| | | >>>>> ======================================================
| | | >>>>> This posting is provided "AS IS" with no warranties, and
confers
| no
| | | >>>>> rights.
| | | >>>>>
| | | >>>>>
| | | >>>>>
| | | >>>>> --------------------
| | | >>>>>>From: "Scott Micale" <[email protected]>
| | | >>>>>>References: <[email protected]>
| | | >>>>>><[email protected]> <09AE6D63-740C-
| | | >>>>> (e-mail address removed)>
| | | >>>>> <[email protected]>
| | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | >>>>> @microsoft.com> <[email protected]>
| | | >>>>> <[email protected]>
| | | >>>>>>Subject: Re: Outlook search not working
| | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| | | >>>>>>Lines: 5
| | | >>>>>>Message-ID: <[email protected]>
| | | >>>>>>MIME-Version: 1.0
| | | >>>>>>Content-Type: text/plain;
| | | >>>>>> format=flowed;
| | | >>>>>> charset="iso-8859-1";
| | | >>>>>> reply-type=response
| | | >>>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>X-Priority: 3
| | | >>>>>>X-MSMail-Priority: Normal
| | | >>>>>>Importance: Normal
| | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>X-MS-CommunityGroup-PostID:
{1197CA84-7311-4987-9814-13A69A7589DF}
| | | >>>>>>X-MS-CommunityGroup-ThreadID:
6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>X-MS-CommunityGroup-ParentID:
CB1F3CAF-816E-474D-A6E5-15204C05964B
| | | >>>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.outlook.general:130707
| | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>
| | | >>>>>>any updates for me? I did install WDS 4.0 and it did not fix
| | | >>>>>>anything.
| | | >>>>>>
| | | >>>>>>| | | >>>>>>> Emily,
| | | >>>>>>>
| | | >>>>>>> Can you give me a little more instructions on how to create a
| new
| | | >>>>>>> indexing
| | | >>>>>>> location?
| | | >>>>>>>
| | | >>>>>>> | | | >>>>>>>> Hi Fernando,
| | | >>>>>>>>
| | | >>>>>>>> As you stated that your issue is caused that the Indexing is
| not
| | | >>>>>>>> finished, and Scott's issue is somewhat different with yours
| as
| | he
| | | >>>>>>>> mentioned
| | | >>>>>>>> that the indexing status is finished (was up-to-date). If
| | possible,
| | | >>>>>>>> you
| | | >>>>>>>> can post it as a seperate one so that others will pay
| attention
| | on
| | | >>>>>>>> your
| | | >>>>>>>> post.
| | | >>>>>>>>
| | | >>>>>>>> Personal suggestion:
| | | >>>>>>>> =============
| | | >>>>>>>> Refer to the following KB article to see if it fixes your
| issue.
| | | >>>>>>>>
| | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook
2007
| | | >>>>>>>> e-mail
| | | >>>>>>>> items, and event ID 3036 is logged in the Application log
| | | >>>>>>>>
| <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| | | >>>>>>>>
| | | >>>>>>>> Also do the following steps.
| | | >>>>>>>>
| | | >>>>>>>> 1. Create a new index location via the Indexing Options in
| | Control
| | | >>>>>>>> Panel
| | | >>>>>>>> 2. Stop and restart the Windows Search service.
| | | >>>>>>>> =============
| | | >>>>>>>>
| | | >>>>>>>> Regards,
| | | >>>>>>>>
| | | >>>>>>>> Emily Lin
| | | >>>>>>>>
| | | >>>>>>>> Microsoft Online Partner Support
| | | >>>>>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>> ====================================================
| | | >>>>>>>> When responding to posts, please "Reply to Group" via your
| | | >>>>>>>> newsreader
| | | >>>>>>>> so
| | | >>>>>>>> that others may learn and benefit from your issue.
| | | >>>>>>>> ====================================================
| | | >>>>>>>> This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | >>>>>>>> rights.
| | | >>>>>>>>
| | | >>>>>>>>
| | | >>>>>>>> --------------------
| | | >>>>>>>>>Thread-Topic: Outlook search not working
| | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| | <[email protected]>
| | | >>>>>>>>>References:
| <[email protected]>
| | | >>>>>>>>><[email protected]> <09AE6D63-740C-
| | | >>>>>>>> (e-mail address removed)>
| | | >>>>>>>> <[email protected]>
| | | >>>>>>>>>Subject: Re: Outlook search not working
| | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| | | >>>>>>>>>Lines: 323
| | | >>>>>>>>>Message-ID:
| <[email protected]>
| | | >>>>>>>>>MIME-Version: 1.0
| | | >>>>>>>>>Content-Type: text/plain;
| | | >>>>>>>>> charset="Utf-8"
| | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| | | >>>>>>>>>Content-Class: urn:content-classes:message
| | | >>>>>>>>>Importance: normal
| | | >>>>>>>>>Priority: normal
| | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>microsoft.public.outlook.general:130024
| | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>
| | | >>>>>>>>>Emily,
| | | >>>>>>>>>
| | | >>>>>>>>>I'm having the same problem that Scott described. When I
| followed
| | | >>>>>>>>>your
| | | >>>>>>>>>instructions, I noticed the indexing status informing there
| were
| | | >>>>>>>>>more
| | | >>>>>>>>>than 6
| | | >>>>>>>>>thounsand items to index yet. The point is:
| | | >>>>>>>>>
| | | >>>>>>>>>I did reindexed twice up to the end.
| | | >>>>>>>>>The status of indixing does not change or chage very little.
| | | >>>>>>>>>Waiting for an entire indexing each time I search is
| disfuncional
| | | >>>>>>>>>
| | | >>>>>>>>>The problem is clearly in the indexing engine or something
| like
| | | >>>>>>>>>that.
| | | >>>>>>>>>It
| | | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| | | >>>>>>>>>instructions
| | | >>>>>>>>>and
| | | >>>>>>>>>recommendations stated in the Help & Support data, but thus
| far
| | | >>>>>>>>>this
| | | >>>>>>>>>problem
| | | >>>>>>>>>continues.
| | | >>>>>>>>>
| | | >>>>>>>>>Do you have a definitive solution for it?
| | | >>>>>>>>>
| | | >>>>>>>>>Thank you.
| | | >>>>>>>>>
| | | >>>>>>>>>Fernando
| | | >>>>>>>>>
| | | >>>>>>>>>""Emily Lin"" wrote:
| | | >>>>>>>>>
| | | >>>>>>>>>> Hi Scott,
| | | >>>>>>>>>>
| | | >>>>>>>>>> According your description and the screen shot, I strongly
| | | >>>>>>>>>> suspect
| | | >>>>>>>>>> that
| | | >>>>>>>>>> the issue was caused that the specific Contact folder is
not
| | | >>>>>>>>>> included
| | | >>>>>>>> in
| | | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow button
| on
| | the
| | | >>>>>>>>>> right
| | | >>>>>>>>>> of the "All Contacts items" > Make sure that all the
entries
| | are
| | | >>>>>>>>>> checked
| | | >>>>>>>>>
| | | >>>>>>>>>> search for the contacts again. what is the result?
| | | >>>>>>>>>>
| | | >>>>>>>>>> Just highlight the Contacts folder (don't highlight the
"all
| | | >>>>>>>>>> contacts
| | | >>>>>>>>>> items")> type in ash to search. What is the result?
| | | >>>>>>>>>>
| | | >>>>>>>>>> If it still doesn't work, send me the following screen
shot.
| | | >>>>>>>>>>
| | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search
| Options.
| | | >>>>>>>>>> Take
| | | >>>>>>>>>> a
| | | >>>>>>>>>> screen shot of it.
| | | >>>>>>>>>> 2. Click the down arrow button on the right of the "All
| | Contacts
| | | >>>>>>>>>> items". Take a screen shot of it.
| | | >>>>>>>>>> 3. Click the down arrow button on the right of the search
| bar,
| | | >>>>>>>>>> click
| | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| | | >>>>>>>>>>
| | | >>>>>>>>>> If anything is unclear or if you have any other concerns,
| | please
| | | >>>>>>>>>> don't
| | | >>>>>>>>>> hesitate to contact me.
| | | >>>>>>>>>>
| | | >>>>>>>>>> Sincerely,
| | | >>>>>>>>>>
| | | >>>>>>>>>> Emily Lin,
| | | >>>>>>>>>> Microsoft Online Partner Support
| | | >>>>>>>>>>
| | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>>
| | | >>>>>>>>>> ======================================================
| | | >>>>>>>>>> When responding to posts, please "Reply to Group" via your
| | | >>>>>>>>>> newsreader
| | | >>>>>>>>>> so that others may learn and benefit from this issue.
| | | >>>>>>>>>> ======================================================
| | | >>>>>>>>>> This posting is provided "AS IS" with no warranties, and
| | confers
| | | >>>>>>>>>> no
| | | >>>>>>>>>> rights.
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>> --------------------
| | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >References:
| | <[email protected]>
| | | >>>>>>>>>> ><[email protected]> <D7B47D51-
| | | >>>>>>>> 415F-
| | | >>>>>>>>>> (e-mail address removed)>
| | | >>>>>>>>>> <[email protected]>
| | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>>>>> @microsoft.com> <[email protected]>
| | | >>>>>>>>>> >Subject: Re: Outlook search not working
| | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| | | >>>>>>>>>> >Lines: 261
| | | >>>>>>>>>> >Message-ID:
| | <[email protected]>
| | | >>>>>>>>>> >MIME-Version: 1.0
| | | >>>>>>>>>> >Content-Type: multipart/mixed;
| | | >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| | | >>>>>>>>>> >X-Priority: 3
| | | >>>>>>>>>> >X-MSMail-Priority: Normal
| | | >>>>>>>>>> >Importance: Normal
| | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >
| | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
contact
| | page
| | | >>>>>>>>>> >with
| | | >>>>>>>>>> >contacts in it and then second shows where I have typed
in
| a
| | few
| | | >>>>>>>>>> >letters to
| | | >>>>>>>>>> >have it find one of my contacts. As you can see it finds
| | | >>>>>>>>>> >nothing.
| | | >>>>>>>>>> >
| | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to
index.
| I
| | | >>>>>>>>>> >tried
| | | >>>>>>>>>> >the
| | | >>>>>>>>>> >remaining things you mentioned in the post and still the
| same
| | | >>>>>>>>>> >results.
| | | >>>>>>>>>> >
| message
| | | >>>>>>>>>> >| | | >>>>>>>>>> >> Hi Scott,
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Thanks for your reply.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is for
| Windows
| | | >>>>>>>>>> >> XP.
| | | >>>>>>>>>> >> As
| | | >>>>>>>>>> >> you are
| | | >>>>>>>>>> >> using Windows Vista, the desktop search is a built-in
| | | >>>>>>>>>> >> component
| | | >>>>>>>>>> >> in
| | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last
| reply.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> When you search for contacts, have you first gone to
the
| | | >>>>>>>>>> >> outlook
| | | >>>>>>>>>> >> contacts
| | | >>>>>>>>>> >> folder and then do a research?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Please take a screen shot of the search result when you
| try
| | to
| | | >>>>>>>>>> >> search for
| | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for us
to
| | | >>>>>>>>>> >> resolve
| | | >>>>>>>>>> >> the
| | | >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation and
| | | >>>>>>>>>> >> patience.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> How to take a screen shot, please follow the steps
below:
| | | >>>>>>>>>> >>
| | ------------------------------------------------------------------
| | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen key
| (right
| | of
| | | >>>>>>>>>> >> F12
| | | >>>>>>>>>> >> key)
| | | >>>>>>>>>> >> Note: nothing will happen.
| | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
Programs
| >
| | | >>>>>>>>>> >> Accessories >
| | | >>>>>>>>>> >> Paint).
| | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg file
and
| | send
| | | >>>>>>>>>> >> it
| | | >>>>>>>>>> >> to
| | | >>>>>>>>>> >> me as
| | | >>>>>>>>>> >> an attachment.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> At this point, perform the steps below to see if it
works.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| | | >>>>>>>>>> >> 2. Click the down arrow button on the right of the
search
| | bar,
| | | >>>>>>>>>> >> click
| | | >>>>>>>>>> >> Indexing Status.
| | | >>>>>>>>>> >> Does it say "outlook has finished indexing all of your
| | items"?
| | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to
search
| | it.
| | | >>>>>>>>>> >> What
| | | >>>>>>>>>> >> is the
| | | >>>>>>>>>> >> result?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> 4. Click the down arrow button on the right of the
search
| | bar,
| | | >>>>>>>>>> >> click
| | | >>>>>>>>>> >> Search Options.
| | | >>>>>>>>>> >> 5. Make sure that the folders have been checked to be
| | | >>>>>>>>>> >> indexing.
| | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All
Folder.
| | | >>>>>>>>>> >> Click
| | | >>>>>>>>>> >> OK.
| | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> If anything is unclear or if you have any other
concerns,
| | | >>>>>>>>>> >> please
| | | >>>>>>>>>> >> don't
| | | >>>>>>>>>> >> hesitate to contact me.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Sincerely,
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Emily Lin,
| | | >>>>>>>>>> >> Microsoft Online Partner Support
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> ======================================================
| | | >>>>>>>>>> >> When responding to posts, please "Reply to Group" via
your
| | | >>>>>>>>>> >> newsreader so
| | | >>>>>>>>>> >> that others may learn and benefit from this issue.
| | | >>>>>>>>>> >> ======================================================
| | | >>>>>>>>>> >> This posting is provided "AS IS" with no warranties,
and
| | | >>>>>>>>>> >> confers
| | | >>>>>>>>>> >> no
| | | >>>>>>>>>> >> rights.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> --------------------
| | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >>>References:
| | | >>>>>>>>>> >>><[email protected]>
| | | >>>>>>>>>> >>><[email protected]>
<D7B47D51-415F-
| | | >>>>>>>>>> >> (e-mail address removed)>
| | | >>>>>>>>>> >> <[email protected]>
| | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| | | >>>>>>>>>> >>>Lines: 1
| | | >>>>>>>>>> >>>Message-ID:
| | | >>>>>>>>>> >>><[email protected]>
| | | >>>>>>>>>> >>>MIME-Version: 1.0
| | | >>>>>>>>>> >>>Content-Type: text/plain;
| | | >>>>>>>>>> >>> format=flowed;
| | | >>>>>>>>>> >>> charset="iso-8859-1";
| | | >>>>>>>>>> >>> reply-type=original
| | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>> >>>X-Priority: 3
| | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| | | >>>>>>>>>> >>>Importance: Normal
| | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Emily,
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
| | created a
| | | >>>>>>>>>> >>>new
| | | >>>>>>>>>> >>>user
| | | >>>>>>>>>> >>>account and logged in as that user on this machine. I
| then
| | | >>>>>>>>>> >>>created
| | | >>>>>>>>>> >>>a new
| | | >>>>>>>>>> >>>Outlook Profile and created a email account. I added
some
| | | >>>>>>>>>> >>>contacts
| | | >>>>>>>>>> >>>and
| | | >>>>>>>>>> >>>tried doing a search and got the same problems. So it
| does
| | | >>>>>>>>>> >>>not
| | | >>>>>>>>>> >>>appear to
| | | >>>>>>>>>> >>>be
| | | >>>>>>>>>> >>>a user profile. I am not at the point where I can't
| search
| | my
| | | >>>>>>>>>> >>>emails
| | | >>>>>>>>>> >>>either.
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
| mentioned
| | | >>>>>>>>>> >>>and
| | | >>>>>>>>>> >>>after the
| | | >>>>>>>>>> >>>reboot the problem was still there. I did not
re-install
| | the
| | | >>>>>>>>>> >>>Windows
| | | >>>>>>>>>> >>>search
| | | >>>>>>>>>> >>>because I am running Vista Ultimate and that download
| said
| | it
| | | >>>>>>>>>> >>>was
| | | >>>>>>>>>> >>>only for
| | | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Thanks
| | | >>>>>>>>>> >>>
| | message
| | | >>>>>>>>>> >>>| | | >>>>>>>>>> >>>> Hi Scott,
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If not,
| | please
| | | >>>>>>>>>> >>>> repair
| | | >>>>>>>>>> >>>> it
| | | >>>>>>>>>> >>>> and
| | | >>>>>>>>>> >>>> then test the issue.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> If the issue persists, create a New User Profile to
see
| | if
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> issue
| | | >>>>>>>>>> >>>> persists.
| | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
CO:\Documents
| | and
| | | >>>>>>>>>> >>>> Settings\Username, please just rename the problematic
| User
| | | >>>>>>>>>> >>>> account
| | | >>>>>>>>>> >>>> Name.
| | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| | automatically
| | | >>>>>>>>>> >>>> create
| | | >>>>>>>>>> >>>> a new
| | | >>>>>>>>>> >>>> User Profile.
| | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can
search.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Also please make a clean boot to see if the issue is
| | related
| | | >>>>>>>>>> >>>> to
| | | >>>>>>>>>> >>>> some
| | | >>>>>>>>>> >>>> third
| | | >>>>>>>>>> >>>> party software

lease follow this suggestion to
narrow
| | down
| | | >>>>>>>>>> >>>> this
| | | >>>>>>>>>> >>>> problem:
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig" (without
the
| | | >>>>>>>>>> >>>> quotation
| | | >>>>>>>>>> >>>> marks)
| | | >>>>>>>>>> >>>> in the Open box and press Enter.
| | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup;
click
| to
| | | >>>>>>>>>> >>>> clear
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File",
"Load
| | | >>>>>>>>>> >>>> System
| | | >>>>>>>>>> >>>> Services"
| | | >>>>>>>>>> >>>> and
| | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear
the
| | "Use
| | | >>>>>>>>>> >>>> Original
| | | >>>>>>>>>> >>>> Boot.ini" radio button.
| | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio button
to
| | | >>>>>>>>>> >>>> return
| | | >>>>>>>>>> >>>> to
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all microsoft
| | | >>>>>>>>>> >>>> services",
| | | >>>>>>>>>> >>>> click
| | | >>>>>>>>>> >>>> disable all. If the "disable all" is not available,
| please
| | | >>>>>>>>>> >>>> just
| | | >>>>>>>>>> >>>> skip it.
| | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all". If
the
| | | >>>>>>>>>> >>>> "disable
| | | >>>>>>>>>> >>>> all" is
| | | >>>>>>>>>> >>>> not available, please just skip it.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 5. Click OK.
| | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to try
| again:
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP (KB917013)
| | | >>>>>>>>>> >>>>
| |
|
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| | 9227-2206277AB7C9&displaylang=en
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Hope this help.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Sincerely,
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Emily Lin,
| | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> ======================================================
| | | >>>>>>>>>> >>>> When responding to posts, please "Reply to Group" via
| your
| | | >>>>>>>>>> >>>> newsreader so
| | | >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| | | >>>>>>>>>> >>>> ======================================================
| | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no warranties,
and
| | | >>>>>>>>>> >>>> confers
| | | >>>>>>>>>> >>>> no
| | | >>>>>>>>>> >>>> rights.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> --------------------
| | | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >>>>>References:
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| | | >>>>>>>>>> >>>>>Lines: 2
| | | >>>>>>>>>> >>>>>Message-ID:
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| | | >>>>>>>>>> >>>>> format=flowed;
| | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| | | >>>>>>>>>> >>>>> reply-type=original
| | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>> >>>>>X-Priority: 3
| | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| | | >>>>>>>>>> >>>>>Importance: Normal
| | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>Emily,
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am having
| the
| | | >>>>>>>>>> >>>>>same
| | | >>>>>>>>>> >>>>>issue.
| | | >>>>>>>>>> >>>>>One
| | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| | | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I
did
| | not
| | | >>>>>>>>>> >>>>>see
| | | >>>>>>>>>> >>>>>anything
| | | >>>>>>>>>> >>>>>and
| | | >>>>>>>>>> >>>>>was just curious if it did anything. Please direct
me
| to
| | | >>>>>>>>>> >>>>>what
| | | >>>>>>>>>> >>>>>steps you
| | | >>>>>>>>>> >>>>>want me to take next.
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>Thanks
| | | >>>>>>>>>> >>>>>-scott
| | | >>>>>>>>>> >>>>>
in
| | | >>>>>>>>>> >>>>>message
| | | >>>>>>>>>> >>>>>| | | >>>>>>>>>> >>>>>> Hi Scott,
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>> >>>>>> Such an issue may occur under several situations.
The
| | most
| | | >>>>>>>>>> >>>>>> common
| | | >>>>>>>>>> >>>>>> causes
| | | >>>>>>>>>> >>>>>> are:
| | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
incomplete.
| | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| | | >>>>>>>>>> >>>>>> 3. Other causes.
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down
this
| | | >>>>>>>>>> >>>>>> issue
| | | >>>>>>>>>> >>>>>> and
| | | >>>>>>>>>> >>>>>> resolve
| | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| | | >>>>>>>>>> >>>>>> appreciated.
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>
| | | >>>>>>>>
| | | >>>>>>>>
| | | >>>>>>
| | | >>>>>
| | | >>>>>
| | | >>>>
| | | >>>
| | | >>>
| | | >>
| | | >
| | | >
| | |
| |
| |
|
|

Daisy Cao [MSFT] · Jul 22, 2008

Hello Scott,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.

I am looking forward to your response.

Daisy Cao
MCSE, MCSA, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================

PLEASE NOTE: The partner online technical community are provided to assist

with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by

posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!

======================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 114186869
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Daisy Cao [MSFT])
| Organization: Microsoft
| Date: Fri, 18 Jul 2008 11:36:29 GMT
| Subject: Re: Outlook search not working
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 1070
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138367
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
|
| Hello Scott,
|
| I am just checking to see how this is going. Please drop me a quick note
at
| your convenience to let me know the current status of this issue. If you
| have any concerns, please do not hesitate to let me know. Thanks, and
have
| a great day!

|
| Regards,
|
| Daisy Cao, MCSE 2000
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | X-Tomcat-ID: 33921651
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (e-mail address removed) (Daisy Cao [MSFT])
| | Organization: Microsoft
| | Date: Wed, 16 Jul 2008 08:10:39 GMT
| | Subject: Re: Outlook search not working
| | X-Tomcat-NG: microsoft.public.outlook.general
| | Message-ID: <[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | Lines: 965
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137760
| | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| |
| |
| | Hello Scott,
| |
| | Thank you for keeping in touch. As Emily is out of Office currently, I
| will
| | continue work with you on this Outlook search issue and hope we can
solve
| | the issue finally.
| |
| | To provide efficient steps, I would like to summarize our issue first,
if
| | there is any misunderstanding, don't hesitate to let me know.
| |
| | Problem Product: Outlook 2007 search/Windows Desktop Search
| | OS: Windows XP
| | Issue: Outlook search did not work
| |
| | Troubleshooting steps:
| | =========
| | 1. Re-index Outlook
| | 2: Run Windows in clean boot
| | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| | 4. New Windows XP account
| | 5. Repair Outlook.
| |
| | I also would like to confirm the following questions:
| |
| | 1. Is Windows Search working fine?
| |
| | Note: as Outlook uses a Windows component to perform search, this issue
| may
| | be caused by some Windows system issues.
| |
| | 2. Is there any result when searching emails in Outlook?
| |
| | 3. Is there any result when we try to search in Tools > Advanced search?
| |
| | In addition, please capture a screenshot of failed search.
| |
| | Screenshot:
| | =======
| | 1. Whenever the failed screen appears, please press the Print Screen
key
| | (PrtScn) on your keyboard.
| | 2. Click Start, click Run, type MSPAINT, and click OK.
| | 3. In Paint, click Paste under the Edit Menu, click Save under the File
| | menu, type a file name for the snap shot, choose JPEG as "Save as
type",
| | click "Desktop" on the left pane, and click Save.
| | 4. Please find the screenshot on the Desktop and send it to me.
| |
| | Thank you for your patience and cooperation. I look forward to hearing
| from
| | you.
| |
| | Regards,
| |
| | Daisy Cao, MCSE 2000
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ====================================================
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ====================================================
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | From: "Scott Micale" <[email protected]>
| | | References: <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | | Subject: Re: Outlook search not working
| | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| | | Lines: 1
| | | Message-ID: <[email protected]>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | format=flowed;
| | | charset="iso-8859-1";
| | | reply-type=original
| | | Content-Transfer-Encoding: 7bit
| | | X-Priority: 3
| | | X-MSMail-Priority: Normal
| | | Importance: Normal
| | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| | | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| | | Newsgroups: microsoft.public.outlook.general
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137617
| | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | X-Tomcat-NG: microsoft.public.outlook.general
| | |
| | | yes I did repair Office like you mentioned in a previous post. I am
| | amazed
| | | at all the people the are having this exact same issue with Outlook
and
| | | search and you people at Microsoft have not taken further steps to
fix
| | this
| | | issue. If you google this problem it is all over other message
boards
| | with
| | | fix at all. I have performed all the steps you outlined in your
| pervious
| | | posts and still no resolution to this issue. It sounds like you are
not
| | | sure where to take it from here and I am at a loss as well. WADS 4.0
| did
| | | not
| | | make a difference when I removed it and re-installed it. Does this
| need
| | to
| | | be pushed up the ladder to second level support? I also created the
new
| | | account you mentioned and the problem was still there. Let me know
| where
| | | you want to go from here.
| | |
| | |
| | | | | | > Hi Scott,
| | | >
| | | > I am surprise that the issue persists after performing the steps.
| | Before
| | | > we go any further, I would like to know that: Have you repaired
| Office
| | | > 2007 (step 2 in my first reply)?
| | | >
| | | > According to current situation, perform the steps below and let me
| know
| | | > the result.
| | | >
| | | > #1 Empty the search data
| | | > ======================
| | | > 1. Go to Start > Control Panel > Indexing Options.
| | | > 2. Click Advanced.
| | | > 3. In the Indexing settings tab, in the field of 'index location',
| copy
| | | > the current location to the address bar in Windows Explorer to open
| it.
| | | >
| | | > 4. And then go to the folder Search > Data > applications >
Windows.
| | Empty
| | | > this folder.
| | | > 5. Test the issue again.
| | | >
| | | > If the issue persists, go to step 2.
| | | >
| | | > #2 Uninstall the Windows Desktop Search. And then re-install it to
| see
| | if
| | | > it works.
| | | >
| | | > #3 Create a New Windows Account (windows XP)
| | | > =======================
| | | >
| | | > If the problem still occurs, let's create a new windows account to
| | check
| | | > the problem.
| | | >
| | | > 1. Start the computer.
| | | > 2. Click Start-> Control Panel, click "switch to the classic view"
| and
| | | > then double click User accounts Icon.
| | | > 3. Click the Add button to create a new Windows account, type the
| | username
| | | > and domain, then click next, click the other tab and select
| | | > administrator, and click finish.
| | | > 4. Log off the current user and log on to Windows with the new
| account.
| | | >
| | | > For more information: Q279783 HOW TO: Create and Configure User
| | Accounts
| | | > in Windows XP
| | | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| | | >
| | | > If anything is unclear or if you have any other concerns, please
| don't
| | | > hesitate to contact me.
| | | >
| | | > Sincerely,
| | | >
| | | > Emily Lin,
| | | > Microsoft Online Partner Support
| | | >
| | | > Get Secure! - www.microsoft.com/security
| | | > ======================================================
| | | > When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | > that others may learn and benefit from this issue.
| | | > ======================================================
| | | > This posting is provided "AS IS" with no warranties, and confers no
| | | > rights.
| | | >
| | | >
| | | >
| | | >
| | | >
| | | >
| | | > --------------------
| | | >>From: "Scott Micale" <[email protected]>
| | | >>References: <[email protected]>
| | | >><[email protected]> <09AE6D63-740C-
| | | > (e-mail address removed)>
| | | > <[email protected]>
| | | > <433822D9-FAFD-44A5-823B-358B64953F05
| | | > @microsoft.com> <[email protected]>
| | | > <[email protected]> <1197CA84-
| | | > (e-mail address removed)>
| | | > <[email protected]>
| | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| | | > @microsoft.com> <[email protected]>
| | | >>Subject: Re: Outlook search not working
| | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| | | >>Lines: 1
| | | >>Message-ID: <[email protected]>
| | | >>MIME-Version: 1.0
| | | >>Content-Type: text/plain;
| | | >> format=flowed;
| | | >> charset="iso-8859-1";
| | | >> reply-type=original
| | | >>Content-Transfer-Encoding: 7bit
| | | >>X-Priority: 3
| | | >>X-MSMail-Priority: Normal
| | | >>Importance: Normal
| | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>X-MS-CommunityGroup-PostID: {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| | | >>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>X-MS-CommunityGroup-ParentID: 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| | | >>Newsgroups: microsoft.public.outlook.general
| | | >>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:136871
| | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>
| | | >>Emily,
| | | >>
| | | >>It fished indexing and still the same problem. How do I tell what
| | might
| | | >>be
| | | >>corrupt?
| | | >>
| | | >>-Scott
| | | >>
message
| | | >>| | | >>> Hi Scott,
| | | >>>
| | | >>> According to the screen shot, Outlook is not finishing to index
your
| | | >>> items. Which may cause the search in Contacts not return the
| properly
| | | >>> result.
| | | >>>
| | | >>> Only search in the current Contacts folder. What is the result?
Is
| the
| | | >>> indexing status also not completed in the current contacts folder?
| | | >>>
| | | >>> If so, we do need to wait for OUtlook to finish the indexing. Or
| | check
| | | >>> if
| | | >>> there is any item corrupted in the folder which cannot finish the
| | | >>> indexing.
| | | >>> Delete the corrupted item to fix the issue.
| | | >>>
| | | >>>
| | | >>> If anything is unclear or if you have any other concerns, please
| don't
| | | >>> hesitate to contact me.
| | | >>>
| | | >>> Sincerely,
| | | >>>
| | | >>> Emily Lin,
| | | >>> Microsoft Online Partner Support
| | | >>>
| | | >>> Get Secure! - www.microsoft.com/security
| | | >>> ======================================================
| | | >>> When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | >>> that others may learn and benefit from this issue.
| | | >>> ======================================================
| | | >>> This posting is provided "AS IS" with no warranties, and confers
no
| | | >>> rights.
| | | >>>
| | | >>>
| | | >>>
| | | >>> --------------------
| | | >>>>From: "Scott Micale" <[email protected]>
| | | >>>>References: <[email protected]>
| | | >>>><[email protected]> <09AE6D63-740C-
| | | >>> (e-mail address removed)>
| | | >>> <[email protected]>
| | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | >>> @microsoft.com> <[email protected]>
| | | >>> <[email protected]> <1197CA84-
| | | >>> (e-mail address removed)>
| | | >>> <[email protected]>
| | | >>>>Subject: Re: Outlook search not working
| | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| | | >>>>Lines: 1
| | | >>>>Message-ID: <[email protected]>
| | | >>>>MIME-Version: 1.0
| | | >>>>Content-Type: multipart/mixed;
| | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| | | >>>>X-Priority: 3
| | | >>>>X-MSMail-Priority: Normal
| | | >>>>Importance: Normal
| | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>X-MS-CommunityGroup-PostID: {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| | | >>>>X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>X-MS-CommunityGroup-ParentID: DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| | | >>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:136649
| | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>
| | | >>>>Sorry this took so long to get back to you. I have attached the
| | screen
| | | >>>>shots you asked for.
| | | >>>>
| | | >>>>
| | | >>>>
| | | >>>>| | | >>>>> Hi Scott,
| | | >>>>>
| | | >>>>> Do you mean that you have create a new indexing location and
the
| | issue
| | | >>>>> persists?
| | | >>>>>
| | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please let
| me
| | | >>>>> know
| | | >>>>> the result and then we will go next step.
| | | >>>>> ******************************************
| | | >>>>> Just highlight the Contacts folder (don't highlight the "all
| | contacts
| | | >>>>> items")> type in ash to search. What is the result?
| | | >>>>>
| | | >>>>> If it still doesn't work, send me the following screen shot.
| | | >>>>>
| | | >>>>> 1. In outlook, go to the Tools menu > Options > Search Options.
| | Take a
| | | >>>>> screen shot of it.
| | | >>>>> 2. Click the down arrow button on the right of the "All
Contacts
| | | >>>>> items".
| | | >>>>> Take a screen shot of it.
| | | >>>>> 3. Click the down arrow button on the right of the search bar,
| click
| | | >>>>> Indexing Status. Take a screen shot of it.
| | | >>>>> ******************************************
| | | >>>>>
| | | >>>>> If anything is unclear or if you have any other concerns,
please
| | don't
| | | >>>>> hesitate to contact me.
| | | >>>>>
| | | >>>>> Sincerely,
| | | >>>>>
| | | >>>>> Emily Lin,
| | | >>>>> Microsoft Online Partner Support
| | | >>>>>
| | | >>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>
| | | >>>>> ======================================================
| | | >>>>> When responding to posts, please "Reply to Group" via your
| | newsreader
| | | >>>>> so
| | | >>>>> that others may learn and benefit from this issue.
| | | >>>>> ======================================================
| | | >>>>> This posting is provided "AS IS" with no warranties, and
confers
| no
| | | >>>>> rights.
| | | >>>>>
| | | >>>>>
| | | >>>>>
| | | >>>>> --------------------
| | | >>>>>>From: "Scott Micale" <[email protected]>
| | | >>>>>>References: <[email protected]>
| | | >>>>>><[email protected]> <09AE6D63-740C-
| | | >>>>> (e-mail address removed)>
| | | >>>>> <[email protected]>
| | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | >>>>> @microsoft.com> <[email protected]>
| | | >>>>> <[email protected]>
| | | >>>>>>Subject: Re: Outlook search not working
| | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| | | >>>>>>Lines: 5
| | | >>>>>>Message-ID: <[email protected]>
| | | >>>>>>MIME-Version: 1.0
| | | >>>>>>Content-Type: text/plain;
| | | >>>>>> format=flowed;
| | | >>>>>> charset="iso-8859-1";
| | | >>>>>> reply-type=response
| | | >>>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>X-Priority: 3
| | | >>>>>>X-MSMail-Priority: Normal
| | | >>>>>>Importance: Normal
| | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>X-MS-CommunityGroup-PostID:
{1197CA84-7311-4987-9814-13A69A7589DF}
| | | >>>>>>X-MS-CommunityGroup-ThreadID:
6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>X-MS-CommunityGroup-ParentID:
CB1F3CAF-816E-474D-A6E5-15204C05964B
| | | >>>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.outlook.general:130707
| | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>
| | | >>>>>>any updates for me? I did install WDS 4.0 and it did not fix
| | | >>>>>>anything.
| | | >>>>>>
| | | >>>>>>| | | >>>>>>> Emily,
| | | >>>>>>>
| | | >>>>>>> Can you give me a little more instructions on how to create a
| new
| | | >>>>>>> indexing
| | | >>>>>>> location?
| | | >>>>>>>
| | | >>>>>>> | | | >>>>>>>> Hi Fernando,
| | | >>>>>>>>
| | | >>>>>>>> As you stated that your issue is caused that the Indexing is
| not
| | | >>>>>>>> finished, and Scott's issue is somewhat different with yours
| as
| | he
| | | >>>>>>>> mentioned
| | | >>>>>>>> that the indexing status is finished (was up-to-date). If
| | possible,
| | | >>>>>>>> you
| | | >>>>>>>> can post it as a seperate one so that others will pay
| attention
| | on
| | | >>>>>>>> your
| | | >>>>>>>> post.
| | | >>>>>>>>
| | | >>>>>>>> Personal suggestion:
| | | >>>>>>>> =============
| | | >>>>>>>> Refer to the following KB article to see if it fixes your
| issue.
| | | >>>>>>>>
| | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook
2007
| | | >>>>>>>> e-mail
| | | >>>>>>>> items, and event ID 3036 is logged in the Application log
| | | >>>>>>>>
| <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| | | >>>>>>>>
| | | >>>>>>>> Also do the following steps.
| | | >>>>>>>>
| | | >>>>>>>> 1. Create a new index location via the Indexing Options in
| | Control
| | | >>>>>>>> Panel
| | | >>>>>>>> 2. Stop and restart the Windows Search service.
| | | >>>>>>>> =============
| | | >>>>>>>>
| | | >>>>>>>> Regards,
| | | >>>>>>>>
| | | >>>>>>>> Emily Lin
| | | >>>>>>>>
| | | >>>>>>>> Microsoft Online Partner Support
| | | >>>>>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>> ====================================================
| | | >>>>>>>> When responding to posts, please "Reply to Group" via your
| | | >>>>>>>> newsreader
| | | >>>>>>>> so
| | | >>>>>>>> that others may learn and benefit from your issue.
| | | >>>>>>>> ====================================================
| | | >>>>>>>> This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | >>>>>>>> rights.
| | | >>>>>>>>
| | | >>>>>>>>
| | | >>>>>>>> --------------------
| | | >>>>>>>>>Thread-Topic: Outlook search not working
| | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| | <[email protected]>
| | | >>>>>>>>>References:
| <[email protected]>
| | | >>>>>>>>><[email protected]> <09AE6D63-740C-
| | | >>>>>>>> (e-mail address removed)>
| | | >>>>>>>> <[email protected]>
| | | >>>>>>>>>Subject: Re: Outlook search not working
| | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| | | >>>>>>>>>Lines: 323
| | | >>>>>>>>>Message-ID:
| <[email protected]>
| | | >>>>>>>>>MIME-Version: 1.0
| | | >>>>>>>>>Content-Type: text/plain;
| | | >>>>>>>>> charset="Utf-8"
| | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| | | >>>>>>>>>Content-Class: urn:content-classes:message
| | | >>>>>>>>>Importance: normal
| | | >>>>>>>>>Priority: normal
| | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>microsoft.public.outlook.general:130024
| | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>
| | | >>>>>>>>>Emily,
| | | >>>>>>>>>
| | | >>>>>>>>>I'm having the same problem that Scott described. When I
| followed
| | | >>>>>>>>>your
| | | >>>>>>>>>instructions, I noticed the indexing status informing there
| were
| | | >>>>>>>>>more
| | | >>>>>>>>>than 6
| | | >>>>>>>>>thounsand items to index yet. The point is:
| | | >>>>>>>>>
| | | >>>>>>>>>I did reindexed twice up to the end.
| | | >>>>>>>>>The status of indixing does not change or chage very little.
| | | >>>>>>>>>Waiting for an entire indexing each time I search is
| disfuncional
| | | >>>>>>>>>
| | | >>>>>>>>>The problem is clearly in the indexing engine or something
| like
| | | >>>>>>>>>that.
| | | >>>>>>>>>It
| | | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| | | >>>>>>>>>instructions
| | | >>>>>>>>>and
| | | >>>>>>>>>recommendations stated in the Help & Support data, but thus
| far
| | | >>>>>>>>>this
| | | >>>>>>>>>problem
| | | >>>>>>>>>continues.
| | | >>>>>>>>>
| | | >>>>>>>>>Do you have a definitive solution for it?
| | | >>>>>>>>>
| | | >>>>>>>>>Thank you.
| | | >>>>>>>>>
| | | >>>>>>>>>Fernando
| | | >>>>>>>>>
| | | >>>>>>>>>""Emily Lin"" wrote:
| | | >>>>>>>>>
| | | >>>>>>>>>> Hi Scott,
| | | >>>>>>>>>>
| | | >>>>>>>>>> According your description and the screen shot, I strongly
| | | >>>>>>>>>> suspect
| | | >>>>>>>>>> that
| | | >>>>>>>>>> the issue was caused that the specific Contact folder is
not
| | | >>>>>>>>>> included
| | | >>>>>>>> in
| | | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow button
| on
| | the
| | | >>>>>>>>>> right
| | | >>>>>>>>>> of the "All Contacts items" > Make sure that all the
entries
| | are
| | | >>>>>>>>>> checked
| | | >>>>>>>>>
| | | >>>>>>>>>> search for the contacts again. what is the result?
| | | >>>>>>>>>>
| | | >>>>>>>>>> Just highlight the Contacts folder (don't highlight the
"all
| | | >>>>>>>>>> contacts
| | | >>>>>>>>>> items")> type in ash to search. What is the result?
| | | >>>>>>>>>>
| | | >>>>>>>>>> If it still doesn't work, send me the following screen
shot.
| | | >>>>>>>>>>
| | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search
| Options.
| | | >>>>>>>>>> Take
| | | >>>>>>>>>> a
| | | >>>>>>>>>> screen shot of it.
| | | >>>>>>>>>> 2. Click the down arrow button on the right of the "All
| | Contacts
| | | >>>>>>>>>> items". Take a screen shot of it.
| | | >>>>>>>>>> 3. Click the down arrow button on the right of the search
| bar,
| | | >>>>>>>>>> click
| | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| | | >>>>>>>>>>
| | | >>>>>>>>>> If anything is unclear or if you have any other concerns,
| | please
| | | >>>>>>>>>> don't
| | | >>>>>>>>>> hesitate to contact me.
| | | >>>>>>>>>>
| | | >>>>>>>>>> Sincerely,
| | | >>>>>>>>>>
| | | >>>>>>>>>> Emily Lin,
| | | >>>>>>>>>> Microsoft Online Partner Support
| | | >>>>>>>>>>
| | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>>
| | | >>>>>>>>>> ======================================================
| | | >>>>>>>>>> When responding to posts, please "Reply to Group" via your
| | | >>>>>>>>>> newsreader
| | | >>>>>>>>>> so that others may learn and benefit from this issue.
| | | >>>>>>>>>> ======================================================
| | | >>>>>>>>>> This posting is provided "AS IS" with no warranties, and
| | confers
| | | >>>>>>>>>> no
| | | >>>>>>>>>> rights.
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>>
| | | >>>>>>>>>> --------------------
| | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >References:
| | <[email protected]>
| | | >>>>>>>>>> ><[email protected]> <D7B47D51-
| | | >>>>>>>> 415F-
| | | >>>>>>>>>> (e-mail address removed)>
| | | >>>>>>>>>> <[email protected]>
| | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>>>>> @microsoft.com> <[email protected]>
| | | >>>>>>>>>> >Subject: Re: Outlook search not working
| | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| | | >>>>>>>>>> >Lines: 261
| | | >>>>>>>>>> >Message-ID:
| | <[email protected]>
| | | >>>>>>>>>> >MIME-Version: 1.0
| | | >>>>>>>>>> >Content-Type: multipart/mixed;
| | | >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| | | >>>>>>>>>> >X-Priority: 3
| | | >>>>>>>>>> >X-MSMail-Priority: Normal
| | | >>>>>>>>>> >Importance: Normal
| | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >
| | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
contact
| | page
| | | >>>>>>>>>> >with
| | | >>>>>>>>>> >contacts in it and then second shows where I have typed
in
| a
| | few
| | | >>>>>>>>>> >letters to
| | | >>>>>>>>>> >have it find one of my contacts. As you can see it finds
| | | >>>>>>>>>> >nothing.
| | | >>>>>>>>>> >
| | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to
index.
| I
| | | >>>>>>>>>> >tried
| | | >>>>>>>>>> >the
| | | >>>>>>>>>> >remaining things you mentioned in the post and still the
| same
| | | >>>>>>>>>> >results.
| | | >>>>>>>>>> >
| message
| | | >>>>>>>>>> >| | | >>>>>>>>>> >> Hi Scott,
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Thanks for your reply.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is for
| Windows
| | | >>>>>>>>>> >> XP.
| | | >>>>>>>>>> >> As
| | | >>>>>>>>>> >> you are
| | | >>>>>>>>>> >> using Windows Vista, the desktop search is a built-in
| | | >>>>>>>>>> >> component
| | | >>>>>>>>>> >> in
| | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last
| reply.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> When you search for contacts, have you first gone to
the
| | | >>>>>>>>>> >> outlook
| | | >>>>>>>>>> >> contacts
| | | >>>>>>>>>> >> folder and then do a research?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Please take a screen shot of the search result when you
| try
| | to
| | | >>>>>>>>>> >> search for
| | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for us
to
| | | >>>>>>>>>> >> resolve
| | | >>>>>>>>>> >> the
| | | >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation and
| | | >>>>>>>>>> >> patience.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> How to take a screen shot, please follow the steps
below:
| | | >>>>>>>>>> >>
| | ------------------------------------------------------------------
| | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen key
| (right
| | of
| | | >>>>>>>>>> >> F12
| | | >>>>>>>>>> >> key)
| | | >>>>>>>>>> >> Note: nothing will happen.
| | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
Programs
| >
| | | >>>>>>>>>> >> Accessories >
| | | >>>>>>>>>> >> Paint).
| | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg file
and
| | send
| | | >>>>>>>>>> >> it
| | | >>>>>>>>>> >> to
| | | >>>>>>>>>> >> me as
| | | >>>>>>>>>> >> an attachment.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> At this point, perform the steps below to see if it
works.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| | | >>>>>>>>>> >> 2. Click the down arrow button on the right of the
search
| | bar,
| | | >>>>>>>>>> >> click
| | | >>>>>>>>>> >> Indexing Status.
| | | >>>>>>>>>> >> Does it say "outlook has finished indexing all of your
| | items"?
| | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to
search
| | it.
| | | >>>>>>>>>> >> What
| | | >>>>>>>>>> >> is the
| | | >>>>>>>>>> >> result?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> 4. Click the down arrow button on the right of the
search
| | bar,
| | | >>>>>>>>>> >> click
| | | >>>>>>>>>> >> Search Options.
| | | >>>>>>>>>> >> 5. Make sure that the folders have been checked to be
| | | >>>>>>>>>> >> indexing.
| | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All
Folder.
| | | >>>>>>>>>> >> Click
| | | >>>>>>>>>> >> OK.
| | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> If anything is unclear or if you have any other
concerns,
| | | >>>>>>>>>> >> please
| | | >>>>>>>>>> >> don't
| | | >>>>>>>>>> >> hesitate to contact me.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Sincerely,
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Emily Lin,
| | | >>>>>>>>>> >> Microsoft Online Partner Support
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> ======================================================
| | | >>>>>>>>>> >> When responding to posts, please "Reply to Group" via
your
| | | >>>>>>>>>> >> newsreader so
| | | >>>>>>>>>> >> that others may learn and benefit from this issue.
| | | >>>>>>>>>> >> ======================================================
| | | >>>>>>>>>> >> This posting is provided "AS IS" with no warranties,
and
| | | >>>>>>>>>> >> confers
| | | >>>>>>>>>> >> no
| | | >>>>>>>>>> >> rights.
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >>
| | | >>>>>>>>>> >> --------------------
| | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >>>References:
| | | >>>>>>>>>> >>><[email protected]>
| | | >>>>>>>>>> >>><[email protected]>
<D7B47D51-415F-
| | | >>>>>>>>>> >> (e-mail address removed)>
| | | >>>>>>>>>> >> <[email protected]>
| | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| | | >>>>>>>>>> >>>Lines: 1
| | | >>>>>>>>>> >>>Message-ID:
| | | >>>>>>>>>> >>><[email protected]>
| | | >>>>>>>>>> >>>MIME-Version: 1.0
| | | >>>>>>>>>> >>>Content-Type: text/plain;
| | | >>>>>>>>>> >>> format=flowed;
| | | >>>>>>>>>> >>> charset="iso-8859-1";
| | | >>>>>>>>>> >>> reply-type=original
| | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>> >>>X-Priority: 3
| | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| | | >>>>>>>>>> >>>Importance: Normal
| | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Emily,
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
| | created a
| | | >>>>>>>>>> >>>new
| | | >>>>>>>>>> >>>user
| | | >>>>>>>>>> >>>account and logged in as that user on this machine. I
| then
| | | >>>>>>>>>> >>>created
| | | >>>>>>>>>> >>>a new
| | | >>>>>>>>>> >>>Outlook Profile and created a email account. I added
some
| | | >>>>>>>>>> >>>contacts
| | | >>>>>>>>>> >>>and
| | | >>>>>>>>>> >>>tried doing a search and got the same problems. So it
| does
| | | >>>>>>>>>> >>>not
| | | >>>>>>>>>> >>>appear to
| | | >>>>>>>>>> >>>be
| | | >>>>>>>>>> >>>a user profile. I am not at the point where I can't
| search
| | my
| | | >>>>>>>>>> >>>emails
| | | >>>>>>>>>> >>>either.
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
| mentioned
| | | >>>>>>>>>> >>>and
| | | >>>>>>>>>> >>>after the
| | | >>>>>>>>>> >>>reboot the problem was still there. I did not
re-install
| | the
| | | >>>>>>>>>> >>>Windows
| | | >>>>>>>>>> >>>search
| | | >>>>>>>>>> >>>because I am running Vista Ultimate and that download
| said
| | it
| | | >>>>>>>>>> >>>was
| | | >>>>>>>>>> >>>only for
| | | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| | | >>>>>>>>>> >>>
| | | >>>>>>>>>> >>>Thanks
| | | >>>>>>>>>> >>>
| | message
| | | >>>>>>>>>> >>>| | | >>>>>>>>>> >>>> Hi Scott,
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If not,
| | please
| | | >>>>>>>>>> >>>> repair
| | | >>>>>>>>>> >>>> it
| | | >>>>>>>>>> >>>> and
| | | >>>>>>>>>> >>>> then test the issue.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> If the issue persists, create a New User Profile to
see
| | if
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> issue
| | | >>>>>>>>>> >>>> persists.
| | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
CO:\Documents
| | and
| | | >>>>>>>>>> >>>> Settings\Username, please just rename the problematic
| User
| | | >>>>>>>>>> >>>> account
| | | >>>>>>>>>> >>>> Name.
| | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| | automatically
| | | >>>>>>>>>> >>>> create
| | | >>>>>>>>>> >>>> a new
| | | >>>>>>>>>> >>>> User Profile.
| | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can
search.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Also please make a clean boot to see if the issue is
| | related
| | | >>>>>>>>>> >>>> to
| | | >>>>>>>>>> >>>> some
| | | >>>>>>>>>> >>>> third
| | | >>>>>>>>>> >>>> party software

lease follow this suggestion to
narrow
| | down
| | | >>>>>>>>>> >>>> this
| | | >>>>>>>>>> >>>> problem:
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig" (without
the
| | | >>>>>>>>>> >>>> quotation
| | | >>>>>>>>>> >>>> marks)
| | | >>>>>>>>>> >>>> in the Open box and press Enter.
| | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup;
click
| to
| | | >>>>>>>>>> >>>> clear
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File",
"Load
| | | >>>>>>>>>> >>>> System
| | | >>>>>>>>>> >>>> Services"
| | | >>>>>>>>>> >>>> and
| | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear
the
| | "Use
| | | >>>>>>>>>> >>>> Original
| | | >>>>>>>>>> >>>> Boot.ini" radio button.
| | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio button
to
| | | >>>>>>>>>> >>>> return
| | | >>>>>>>>>> >>>> to
| | | >>>>>>>>>> >>>> the
| | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all microsoft
| | | >>>>>>>>>> >>>> services",
| | | >>>>>>>>>> >>>> click
| | | >>>>>>>>>> >>>> disable all. If the "disable all" is not available,
| please
| | | >>>>>>>>>> >>>> just
| | | >>>>>>>>>> >>>> skip it.
| | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all". If
the
| | | >>>>>>>>>> >>>> "disable
| | | >>>>>>>>>> >>>> all" is
| | | >>>>>>>>>> >>>> not available, please just skip it.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> 5. Click OK.
| | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to try
| again:
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP (KB917013)
| | | >>>>>>>>>> >>>>
| |
|
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| | 9227-2206277AB7C9&displaylang=en
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Hope this help.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Sincerely,
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Emily Lin,
| | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> ======================================================
| | | >>>>>>>>>> >>>> When responding to posts, please "Reply to Group" via
| your
| | | >>>>>>>>>> >>>> newsreader so
| | | >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| | | >>>>>>>>>> >>>> ======================================================
| | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no warranties,
and
| | | >>>>>>>>>> >>>> confers
| | | >>>>>>>>>> >>>> no
| | | >>>>>>>>>> >>>> rights.
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>>
| | | >>>>>>>>>> >>>> --------------------
| | | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| | | >>>>>>>>>> >>>>>References:
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| | | >>>>>>>>>> >>>>>Lines: 2
| | | >>>>>>>>>> >>>>>Message-ID:
| | | >>>>>>>>>> >>>>><[email protected]>
| | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| | | >>>>>>>>>> >>>>> format=flowed;
| | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| | | >>>>>>>>>> >>>>> reply-type=original
| | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| | | >>>>>>>>>> >>>>>X-Priority: 3
| | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| | | >>>>>>>>>> >>>>>Importance: Normal
| | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>Emily,
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am having
| the
| | | >>>>>>>>>> >>>>>same
| | | >>>>>>>>>> >>>>>issue.
| | | >>>>>>>>>> >>>>>One
| | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| | | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I
did
| | not
| | | >>>>>>>>>> >>>>>see
| | | >>>>>>>>>> >>>>>anything
| | | >>>>>>>>>> >>>>>and
| | | >>>>>>>>>> >>>>>was just curious if it did anything. Please direct
me
| to
| | | >>>>>>>>>> >>>>>what
| | | >>>>>>>>>> >>>>>steps you
| | | >>>>>>>>>> >>>>>want me to take next.
| | | >>>>>>>>>> >>>>>
| | | >>>>>>>>>> >>>>>Thanks
| | | >>>>>>>>>> >>>>>-scott
| | | >>>>>>>>>> >>>>>
in
| | | >>>>>>>>>> >>>>>message
| | | >>>>>>>>>> >>>>>| | | >>>>>>>>>> >>>>>> Hi Scott,
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>> >>>>>> Such an issue may occur under several situations.
The
| | most
| | | >>>>>>>>>> >>>>>> common
| | | >>>>>>>>>> >>>>>> causes
| | | >>>>>>>>>> >>>>>> are:
| | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
incomplete.
| | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| | | >>>>>>>>>> >>>>>> 3. Other causes.
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down
this
| | | >>>>>>>>>> >>>>>> issue
| | | >>>>>>>>>> >>>>>> and
| | | >>>>>>>>>> >>>>>> resolve
| | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| | | >>>>>>>>>> >>>>>> appreciated.
| | | >>>>>>>>>> >>>>>>
| | | >>>>>>>>>
| | | >>>>>>>>
| | | >>>>>>>>
| | | >>>>>>
| | | >>>>>
| | | >>>>>
| | | >>>>
| | | >>>
| | | >>>
| | | >>
| | | >
| | | >
| | |
| |
| |
|
|

Scott Micale · Jul 23, 2008

Emily we have tried this step previously and it gives me the same results.

"Emily Lin [MSFT]" said:
Hi Scott,

Create a new Outlook profile to test the issue.
================
1. Exit Outlook. Click Start menu > Control Panel
2. Double-click the Mail icon
3. In the Mail Setup dialog box, click Show Profiles. Click the General
tab, click "Prompt for a profile to be used".
4. Click Add.
5. In the New Profile dialog box, under Profile Name, type a descriptive
name for the new profile, and then click OK.
6. In the E-mail Accounts dialog box, select "Add a new e-mail account" in
the e-mail options, and then follow the wizard to configure your email
account.
7. Start Outlook with the new profile and perform a test.
8. Add some items in the Contacts folder. Or click File > Open > Outlook
Data File > select an existing *.pst file to open it which contains many
contacts in the Contacts folder.

9. Wait for a while to make sure that the contacts folder is finished
indexing.
10. Search a contact in the contacts folder in the new Outlook profile.
Does it return the correct contact item?

For detail information, please refer to the following KB article.
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/?id=829918

If the problem is resolved, please import the original data into your new
profile.

Move data from the original profile to the new profile
==============
Click File menu > Open > Outlook Data File > choose the pst file which
contains the data in original profile to open it in the new profile. Thus,
there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the
folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application
Data\Microsoft\Outlook\

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>

Subject: Re: Outlook search not working
Date: Mon, 21 Jul 2008 10:26:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {DAB8458B-B9A8-4822-B5E2-3970D9B7F215}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: AB302AC3-5A06-4868-BBD5-6D11E7C1DD00
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138824
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

yes I tried all those steps you spoke about in the previous post. still
have the same problem.

"Emily Lin [MSFT]" said:

Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly.
Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired
Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows.
Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see
if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the
username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>
<PpBytd#[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to
know
how things are going there. Please let us know if there is anything
else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Click to expand...

Emily Lin [MSFT] · Jul 24, 2008

Hi Scott,

Before we go any further, I write a summary for this case so that we can address this issue more efficiently. If there is anything wrong in the
summary, feel free to let me know.

Issue:
=====
1. Outlook search feature not working when searching through my Outlook 2007 contacts.
2. It works when searching through the emails.
3. Event error: The content source <mapi://{s-1-5-21-189038056-1230993814-239210854-1668}/> cannot be accessed.
4. You are using Outlook 2007 and Vista.

Steps which we did
===============
1. check the indexing status in Contacts. When it finishes, the search still doesn't work.
2. Repair Office 2007.
3. Run fixmapi.exe and re-indexing.
4. Create a new Windows account.
5. Windows clean boot mode.
6. Create a new Outlook profile.
7. create a new indexing location.
8. Empty the search data

The issue persists after the above steps.

Based on my further research, such an issue may also be caused by the addins in Outlook (such as the Symantec 10.1 addin). Follow the steps
below to see if it works.

#1 delete all the Outlook addins
==============
1. Close Outlook 2007. Run regedit to open the Registry Editor.
2. Locate the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\
3. Right click it and choose Export to backup it as a file OLaddin1.reg on the desktop.
4. Delete all the sub-keys under the above key - Addins.
5. Repeat the step 2-4 for the following registry key.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\
6. Start Outlook 2007. Try to search something in the contacts folder. What is the result?
7. Go to Tools > Instant Search >Advanced Find... to see if you can use this Find option.

If the issue persists, go to next step.

#2 Start Outlook in Safe Mode
======
1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.
4. Try to search for contacts again. If it works, rename the Cache Files
======
Search for the following four files and rename them by changing the file extension from ".dat" to ".old". These four files are temporary cache files
that Outlook 2003 loads on startup. (Be sure to check the "Search hidden files and folders" box under "More advanced options")

outcmd.dat
extend.dat
frmcache.dat
views.dat

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]> <[email protected]> <09AE6D63-740C-

(e-mail address removed)> <[email protected]> <433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]> <[email protected]> <1197CA84-
(e-mail address removed)> <[email protected]> <BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]> <[email protected]>
<[email protected]> <PpBytd#[email protected]> <FA91E758-8EDF-48D4-A75C-

[email protected]> said:
Subject: Re: Outlook search not working
Date: Wed, 23 Jul 2008 08:12:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {94D12F75-7A78-476F-B104-9942317F065F}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 84B296AF-F3A8-479E-812B-7BD57D4A2E68
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139222
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily we have tried this step previously and it gives me the same results.

"Emily Lin [MSFT]" said:

Hi Scott,

Create a new Outlook profile to test the issue.
================
1. Exit Outlook. Click Start menu > Control Panel
2. Double-click the Mail icon
3. In the Mail Setup dialog box, click Show Profiles. Click the General
tab, click "Prompt for a profile to be used".
4. Click Add.
5. In the New Profile dialog box, under Profile Name, type a descriptive
name for the new profile, and then click OK.
6. In the E-mail Accounts dialog box, select "Add a new e-mail account" in
the e-mail options, and then follow the wizard to configure your email
account.
7. Start Outlook with the new profile and perform a test.
8. Add some items in the Contacts folder. Or click File > Open > Outlook
Data File > select an existing *.pst file to open it which contains many
contacts in the Contacts folder.

9. Wait for a while to make sure that the contacts folder is finished
indexing.
10. Search a contact in the contacts folder in the new Outlook profile.
Does it return the correct contact item?

For detail information, please refer to the following KB article.
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/?id=829918

If the problem is resolved, please import the original data into your new
profile.

Move data from the original profile to the new profile
==============
Click File menu > Open > Outlook Data File > choose the pst file which
contains the data in original profile to open it in the new profile. Thus,
there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the
folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application
Data\Microsoft\Outlook\

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>

Subject: Re: Outlook search not working
Date: Mon, 21 Jul 2008 10:26:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {DAB8458B-B9A8-4822-B5E2-3970D9B7F215}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: AB302AC3-5A06-4868-BBD5-6D11E7C1DD00
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138824
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

yes I tried all those steps you spoke about in the previous post. still
have the same problem.

Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly.
Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired
Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows.
Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see
if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the
username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>
<PpBytd#[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to
know
how things are going there. Please let us know if there is anything
else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Click to expand...

Daisy Cao [MSFT] · Jul 24, 2008

Hi Scott,

I am sorry to hear the screenshots cannot display in the newsgroup.

At this time, please send me the screenshots directly at
(e-mail address removed). I will get back to you as soon as possible.

Best Regards,

Daisy Cao
MCSE, MCSA, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================

PLEASE NOTE: The partner online technical community are provided to assist

with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by

posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!

======================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "Scott Micale" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<gkR2iK#[email protected]>
| Subject: Re: Outlook search not working
| Date: Wed, 23 Jul 2008 09:26:49 -0400
| Lines: 1
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| X-MS-CommunityGroup-PostID: {76336CF9-6B03-4D56-BDA3-34FCF76A01EC}
| X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| X-MS-CommunityGroup-ParentID: 732294B5-4AE6-4C24-B3B3-A0DF3F7ACECC
| Newsgroups: microsoft.public.outlook.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139233
| NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| X-Tomcat-NG: microsoft.public.outlook.general
|
| When I send you my message and attach the screen shots the message is not
| appearing. Is there another way to get you the screen shots? Well I did
| what you asked in the previous post and I am still having the same issues.
|
|
|
| | >
| > Hello Scott,
| >
| > How are you?
| >
| > I am currently standing by for an update from you and would like to know
| > how things are going there. Please let me know if there is anything
else I
| > can do further assistance.
| >
| > I am looking forward to your response.
| >
| > Daisy Cao
| > MCSE, MCSA, MCDBA
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| >
| > PLEASE NOTE: The partner online technical community are provided to
assist
| >
| > with break/fix issues and simple how to questions.
| >
| >
| > We also love to hear your product feedback! Let us know what you think
by
| >
| > posting
| >
| > from the web interface: Partner Feedback
| >
| > from your newsreader: microsoft.private.directaccess.partnerfeedback
| >
| > We look forward to hearing from you!
| >
| > ======================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader so
| >
| > that others may learn and benefit from this issue.
| >
| > ======================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > --------------------
| > | X-Tomcat-ID: 114186869
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: (e-mail address removed) (Daisy Cao [MSFT])
| > | Organization: Microsoft
| > | Date: Fri, 18 Jul 2008 11:36:29 GMT
| > | Subject: Re: Outlook search not working
| > | X-Tomcat-NG: microsoft.public.outlook.general
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.outlook.general
| > | Lines: 1070
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138367
| > | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| > |
| > |
| > | Hello Scott,
| > |
| > | I am just checking to see how this is going. Please drop me a quick
note
| > at
| > | your convenience to let me know the current status of this issue. If
you
| > | have any concerns, please do not hesitate to let me know. Thanks, and
| > have
| > | a great day!

| > |
| > | Regards,
| > |
| > | Daisy Cao, MCSE 2000
| > |
| > | Microsoft Online Support
| > | Microsoft Global Technical Support Center
| > |
| > | Get Secure! - www.microsoft.com/security
| > | ====================================================
| > | When responding to posts, please "Reply to Group" via your newsreader
so
| > | that others may learn and benefit from your issue.
| > | ====================================================
| > | This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > |
| > |
| > | --------------------
| > | | X-Tomcat-ID: 33921651
| > | | References: <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | | MIME-Version: 1.0
| > | | Content-Type: text/plain
| > | | Content-Transfer-Encoding: 7bit
| > | | From: (e-mail address removed) (Daisy Cao [MSFT])
| > | | Organization: Microsoft
| > | | Date: Wed, 16 Jul 2008 08:10:39 GMT
| > | | Subject: Re: Outlook search not working
| > | | X-Tomcat-NG: microsoft.public.outlook.general
| > | | Message-ID: <[email protected]>
| > | | Newsgroups: microsoft.public.outlook.general
| > | | Lines: 965
| > | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137760
| > | | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| > | |
| > | |
| > | | Hello Scott,
| > | |
| > | | Thank you for keeping in touch. As Emily is out of Office
currently, I
| > | will
| > | | continue work with you on this Outlook search issue and hope we can
| > solve
| > | | the issue finally.
| > | |
| > | | To provide efficient steps, I would like to summarize our issue
first,
| > if
| > | | there is any misunderstanding, don't hesitate to let me know.
| > | |
| > | | Problem Product: Outlook 2007 search/Windows Desktop Search
| > | | OS: Windows XP
| > | | Issue: Outlook search did not work
| > | |
| > | | Troubleshooting steps:
| > | | =========
| > | | 1. Re-index Outlook
| > | | 2: Run Windows in clean boot
| > | | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| > | | 4. New Windows XP account
| > | | 5. Repair Outlook.
| > | |
| > | | I also would like to confirm the following questions:
| > | |
| > | | 1. Is Windows Search working fine?
| > | |
| > | | Note: as Outlook uses a Windows component to perform search, this
| > issue
| > | may
| > | | be caused by some Windows system issues.
| > | |
| > | | 2. Is there any result when searching emails in Outlook?
| > | |
| > | | 3. Is there any result when we try to search in Tools > Advanced
| > search?
| > | |
| > | | In addition, please capture a screenshot of failed search.
| > | |
| > | | Screenshot:
| > | | =======
| > | | 1. Whenever the failed screen appears, please press the Print Screen
| > key
| > | | (PrtScn) on your keyboard.
| > | | 2. Click Start, click Run, type MSPAINT, and click OK.
| > | | 3. In Paint, click Paste under the Edit Menu, click Save under the
| > File
| > | | menu, type a file name for the snap shot, choose JPEG as "Save as
| > type",
| > | | click "Desktop" on the left pane, and click Save.
| > | | 4. Please find the screenshot on the Desktop and send it to me.
| > | |
| > | | Thank you for your patience and cooperation. I look forward to
hearing
| > | from
| > | | you.
| > | |
| > | | Regards,
| > | |
| > | | Daisy Cao, MCSE 2000
| > | |
| > | | Microsoft Online Support
| > | | Microsoft Global Technical Support Center
| > | |
| > | | Get Secure! - www.microsoft.com/security
| > | | ====================================================
| > | | When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | | that others may learn and benefit from your issue.
| > | | ====================================================
| > | | This posting is provided "AS IS" with no warranties, and confers no
| > | rights.
| > | |
| > | | --------------------
| > | | | From: "Scott Micale" <[email protected]>
| > | | | References: <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | | Subject: Re: Outlook search not working
| > | | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| > | | | Lines: 1
| > | | | Message-ID: <[email protected]>
| > | | | MIME-Version: 1.0
| > | | | Content-Type: text/plain;
| > | | | format=flowed;
| > | | | charset="iso-8859-1";
| > | | | reply-type=original
| > | | | Content-Transfer-Encoding: 7bit
| > | | | X-Priority: 3
| > | | | X-MSMail-Priority: Normal
| > | | | Importance: Normal
| > | | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| > | | | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| > | | | Newsgroups: microsoft.public.outlook.general
| > | | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:137617
| > | | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | X-Tomcat-NG: microsoft.public.outlook.general
| > | | |
| > | | | yes I did repair Office like you mentioned in a previous post. I
am
| > | | amazed
| > | | | at all the people the are having this exact same issue with
Outlook
| > and
| > | | | search and you people at Microsoft have not taken further steps to
| > fix
| > | | this
| > | | | issue. If you google this problem it is all over other message
| > boards
| > | | with
| > | | | fix at all. I have performed all the steps you outlined in your
| > | pervious
| > | | | posts and still no resolution to this issue. It sounds like you
are
| > not
| > | | | sure where to take it from here and I am at a loss as well. WADS
| > 4.0
| > | did
| > | | | not
| > | | | make a difference when I removed it and re-installed it. Does
this
| > | need
| > | | to
| > | | | be pushed up the ladder to second level support? I also created
the
| > new
| > | | | account you mentioned and the problem was still there. Let me
know
| > | where
| > | | | you want to go from here.
| > | | |
| > | | |
| > message
| > | | | | > | | | > Hi Scott,
| > | | | >
| > | | | > I am surprise that the issue persists after performing the
steps.
| > | | Before
| > | | | > we go any further, I would like to know that: Have you repaired
| > | Office
| > | | | > 2007 (step 2 in my first reply)?
| > | | | >
| > | | | > According to current situation, perform the steps below and let
me
| > | know
| > | | | > the result.
| > | | | >
| > | | | > #1 Empty the search data
| > | | | > ======================
| > | | | > 1. Go to Start > Control Panel > Indexing Options.
| > | | | > 2. Click Advanced.
| > | | | > 3. In the Indexing settings tab, in the field of 'index
location',
| > | copy
| > | | | > the current location to the address bar in Windows Explorer to
| > open
| > | it.
| > | | | >
| > | | | > 4. And then go to the folder Search > Data > applications >
| > Windows.
| > | | Empty
| > | | | > this folder.
| > | | | > 5. Test the issue again.
| > | | | >
| > | | | > If the issue persists, go to step 2.
| > | | | >
| > | | | > #2 Uninstall the Windows Desktop Search. And then re-install it
to
| > | see
| > | | if
| > | | | > it works.
| > | | | >
| > | | | > #3 Create a New Windows Account (windows XP)
| > | | | > =======================
| > | | | >
| > | | | > If the problem still occurs, let's create a new windows account
to
| > | | check
| > | | | > the problem.
| > | | | >
| > | | | > 1. Start the computer.
| > | | | > 2. Click Start-> Control Panel, click "switch to the classic
view"
| > | and
| > | | | > then double click User accounts Icon.
| > | | | > 3. Click the Add button to create a new Windows account, type
the
| > | | username
| > | | | > and domain, then click next, click the other tab and select
| > | | | > administrator, and click finish.
| > | | | > 4. Log off the current user and log on to Windows with the new
| > | account.
| > | | | >
| > | | | > For more information: Q279783 HOW TO: Create and Configure User
| > | | Accounts
| > | | | > in Windows XP
| > | | | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| > | | | >
| > | | | > If anything is unclear or if you have any other concerns, please
| > | don't
| > | | | > hesitate to contact me.
| > | | | >
| > | | | > Sincerely,
| > | | | >
| > | | | > Emily Lin,
| > | | | > Microsoft Online Partner Support
| > | | | >
| > | | | > Get Secure! - www.microsoft.com/security
| > | | | > ======================================================
| > | | | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | | so
| > | | | > that others may learn and benefit from this issue.
| > | | | > ======================================================
| > | | | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | | | > rights.
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | > --------------------
| > | | | >>From: "Scott Micale" <[email protected]>
| > | | | >>References: <[email protected]>
| > | | | >><[email protected]> <09AE6D63-740C-
| > | | | > (e-mail address removed)>
| > | | | > <[email protected]>
| > | | | > <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | > @microsoft.com> <[email protected]>
| > | | | > <[email protected]> <1197CA84-
| > | | | > (e-mail address removed)>
| > | | | > <[email protected]>
| > | | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| > | | | > @microsoft.com> <[email protected]>
| > | | | >>Subject: Re: Outlook search not working
| > | | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| > | | | >>Lines: 1
| > | | | >>Message-ID: <[email protected]>
| > | | | >>MIME-Version: 1.0
| > | | | >>Content-Type: text/plain;
| > | | | >> format=flowed;
| > | | | >> charset="iso-8859-1";
| > | | | >> reply-type=original
| > | | | >>Content-Transfer-Encoding: 7bit
| > | | | >>X-Priority: 3
| > | | | >>X-MSMail-Priority: Normal
| > | | | >>Importance: Normal
| > | | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>X-MS-CommunityGroup-PostID:
{C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| > | | | >>X-MS-CommunityGroup-ThreadID:
6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>X-MS-CommunityGroup-ParentID:
3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| > | | | >>Newsgroups: microsoft.public.outlook.general
| > | | | >>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.outlook.general:136871
| > | | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>
| > | | | >>Emily,
| > | | | >>
| > | | | >>It fished indexing and still the same problem. How do I tell
what
| > | | might
| > | | | >>be
| > | | | >>corrupt?
| > | | | >>
| > | | | >>-Scott
| > | | | >>
| > message
| > | | | >>| > | | | >>> Hi Scott,
| > | | | >>>
| > | | | >>> According to the screen shot, Outlook is not finishing to
index
| > your
| > | | | >>> items. Which may cause the search in Contacts not return the
| > | properly
| > | | | >>> result.
| > | | | >>>
| > | | | >>> Only search in the current Contacts folder. What is the
result?
| > Is
| > | the
| > | | | >>> indexing status also not completed in the current contacts
| > folder?
| > | | | >>>
| > | | | >>> If so, we do need to wait for OUtlook to finish the indexing.
Or
| > | | check
| > | | | >>> if
| > | | | >>> there is any item corrupted in the folder which cannot finish
| > the
| > | | | >>> indexing.
| > | | | >>> Delete the corrupted item to fix the issue.
| > | | | >>>
| > | | | >>>
| > | | | >>> If anything is unclear or if you have any other concerns,
please
| > | don't
| > | | | >>> hesitate to contact me.
| > | | | >>>
| > | | | >>> Sincerely,
| > | | | >>>
| > | | | >>> Emily Lin,
| > | | | >>> Microsoft Online Partner Support
| > | | | >>>
| > | | | >>> Get Secure! - www.microsoft.com/security
| > | | | >>> ======================================================
| > | | | >>> When responding to posts, please "Reply to Group" via your
| > | newsreader
| > | | so
| > | | | >>> that others may learn and benefit from this issue.
| > | | | >>> ======================================================
| > | | | >>> This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | | | >>> rights.
| > | | | >>>
| > | | | >>>
| > | | | >>>
| > | | | >>> --------------------
| > | | | >>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>References:
<[email protected]>
| > | | | >>>><[email protected]> <09AE6D63-740C-
| > | | | >>> (e-mail address removed)>
| > | | | >>> <[email protected]>
| > | | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | >>> @microsoft.com> <[email protected]>
| > | | | >>> <[email protected]>
<1197CA84-
| > | | | >>> (e-mail address removed)>
| > | | | >>> <[email protected]>
| > | | | >>>>Subject: Re: Outlook search not working
| > | | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| > | | | >>>>Lines: 1
| > | | | >>>>Message-ID:
<[email protected]>
| > | | | >>>>MIME-Version: 1.0
| > | | | >>>>Content-Type: multipart/mixed;
| > | | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| > | | | >>>>X-Priority: 3
| > | | | >>>>X-MSMail-Priority: Normal
| > | | | >>>>Importance: Normal
| > | | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>X-MS-CommunityGroup-PostID:
| > {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| > | | | >>>>X-MS-CommunityGroup-ThreadID:
| > 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>X-MS-CommunityGroup-ParentID:
| > DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| > | | | >>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.outlook.general:136649
| > | | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>
| > | | | >>>>Sorry this took so long to get back to you. I have attached
the
| > | | screen
| > | | | >>>>shots you asked for.
| > | | | >>>>
| > | | | >>>>
| > | | | >>>>
| > | | | >>>>| > | | | >>>>> Hi Scott,
| > | | | >>>>>
| > | | | >>>>> Do you mean that you have create a new indexing location and
| > the
| > | | issue
| > | | | >>>>> persists?
| > | | | >>>>>
| > | | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please
| > let
| > | me
| > | | | >>>>> know
| > | | | >>>>> the result and then we will go next step.
| > | | | >>>>> ******************************************
| > | | | >>>>> Just highlight the Contacts folder (don't highlight the "all
| > | | contacts
| > | | | >>>>> items")> type in ash to search. What is the result?
| > | | | >>>>>
| > | | | >>>>> If it still doesn't work, send me the following screen shot.
| > | | | >>>>>
| > | | | >>>>> 1. In outlook, go to the Tools menu > Options > Search
| > Options.
| > | | Take a
| > | | | >>>>> screen shot of it.
| > | | | >>>>> 2. Click the down arrow button on the right of the "All
| > Contacts
| > | | | >>>>> items".
| > | | | >>>>> Take a screen shot of it.
| > | | | >>>>> 3. Click the down arrow button on the right of the search
bar,
| > | click
| > | | | >>>>> Indexing Status. Take a screen shot of it.
| > | | | >>>>> ******************************************
| > | | | >>>>>
| > | | | >>>>> If anything is unclear or if you have any other concerns,
| > please
| > | | don't
| > | | | >>>>> hesitate to contact me.
| > | | | >>>>>
| > | | | >>>>> Sincerely,
| > | | | >>>>>
| > | | | >>>>> Emily Lin,
| > | | | >>>>> Microsoft Online Partner Support
| > | | | >>>>>
| > | | | >>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>
| > | | | >>>>> ======================================================
| > | | | >>>>> When responding to posts, please "Reply to Group" via your
| > | | newsreader
| > | | | >>>>> so
| > | | | >>>>> that others may learn and benefit from this issue.
| > | | | >>>>> ======================================================
| > | | | >>>>> This posting is provided "AS IS" with no warranties, and
| > confers
| > | no
| > | | | >>>>> rights.
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>> --------------------
| > | | | >>>>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>References:
| > <[email protected]>
| > | | | >>>>>><[email protected]> <09AE6D63-740C-
| > | | | >>>>> (e-mail address removed)>
| > | | | >>>>> <[email protected]>
| > | | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | >>>>> @microsoft.com> <[email protected]>
| > | | | >>>>> <[email protected]>
| > | | | >>>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| > | | | >>>>>>Lines: 5
| > | | | >>>>>>Message-ID:
| > <[email protected]>
| > | | | >>>>>>MIME-Version: 1.0
| > | | | >>>>>>Content-Type: text/plain;
| > | | | >>>>>> format=flowed;
| > | | | >>>>>> charset="iso-8859-1";
| > | | | >>>>>> reply-type=response
| > | | | >>>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>X-Priority: 3
| > | | | >>>>>>X-MSMail-Priority: Normal
| > | | | >>>>>>Importance: Normal
| > | | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>X-MS-CommunityGroup-PostID:
| > {1197CA84-7311-4987-9814-13A69A7589DF}
| > | | | >>>>>>X-MS-CommunityGroup-ThreadID:
| > 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>X-MS-CommunityGroup-ParentID:
| > CB1F3CAF-816E-474D-A6E5-15204C05964B
| > | | | >>>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | microsoft.public.outlook.general:130707
| > | | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>
| > | | | >>>>>>any updates for me? I did install WDS 4.0 and it did not
fix
| > | | | >>>>>>anything.
| > | | | >>>>>>
| > | | | >>>>>>| > | | | >>>>>>> Emily,
| > | | | >>>>>>>
| > | | | >>>>>>> Can you give me a little more instructions on how to
create
| > a
| > | new
| > | | | >>>>>>> indexing
| > | | | >>>>>>> location?
| > | | | >>>>>>>
| > message
| > | | | >>>>>>> | > | | | >>>>>>>> Hi Fernando,
| > | | | >>>>>>>>
| > | | | >>>>>>>> As you stated that your issue is caused that the
Indexing
| > is
| > | not
| > | | | >>>>>>>> finished, and Scott's issue is somewhat different with
| > yours
| > | as
| > | | he
| > | | | >>>>>>>> mentioned
| > | | | >>>>>>>> that the indexing status is finished (was up-to-date). If
| > | | possible,
| > | | | >>>>>>>> you
| > | | | >>>>>>>> can post it as a seperate one so that others will pay
| > | attention
| > | | on
| > | | | >>>>>>>> your
| > | | | >>>>>>>> post.
| > | | | >>>>>>>>
| > | | | >>>>>>>> Personal suggestion:
| > | | | >>>>>>>> =============
| > | | | >>>>>>>> Refer to the following KB article to see if it fixes your
| > | issue.
| > | | | >>>>>>>>
| > | | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook
| > 2007
| > | | | >>>>>>>> e-mail
| > | | | >>>>>>>> items, and event ID 3036 is logged in the Application log
| > | | | >>>>>>>>
| > | <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| > | | | >>>>>>>>
| > | | | >>>>>>>> Also do the following steps.
| > | | | >>>>>>>>
| > | | | >>>>>>>> 1. Create a new index location via the Indexing Options
in
| > | | Control
| > | | | >>>>>>>> Panel
| > | | | >>>>>>>> 2. Stop and restart the Windows Search service.
| > | | | >>>>>>>> =============
| > | | | >>>>>>>>
| > | | | >>>>>>>> Regards,
| > | | | >>>>>>>>
| > | | | >>>>>>>> Emily Lin
| > | | | >>>>>>>>
| > | | | >>>>>>>> Microsoft Online Partner Support
| > | | | >>>>>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>> ====================================================
| > | | | >>>>>>>> When responding to posts, please "Reply to Group" via
your
| > | | | >>>>>>>> newsreader
| > | | | >>>>>>>> so
| > | | | >>>>>>>> that others may learn and benefit from your issue.
| > | | | >>>>>>>> ====================================================
| > | | | >>>>>>>> This posting is provided "AS IS" with no warranties, and
| > | confers
| > | | no
| > | | | >>>>>>>> rights.
| > | | | >>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>>> --------------------
| > | | | >>>>>>>>>Thread-Topic: Outlook search not working
| > | | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| > | | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| > | | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| > | | <[email protected]>
| > | | | >>>>>>>>>References:
| > | <[email protected]>
| > | | | >>>>>>>>><[email protected]> <09AE6D63-740C-
| > | | | >>>>>>>> (e-mail address removed)>
| > | | | >>>>>>>> <[email protected]>
| > | | | >>>>>>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| > | | | >>>>>>>>>Lines: 323
| > | | | >>>>>>>>>Message-ID:
| > | <[email protected]>
| > | | | >>>>>>>>>MIME-Version: 1.0
| > | | | >>>>>>>>>Content-Type: text/plain;
| > | | | >>>>>>>>> charset="Utf-8"
| > | | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| > | | | >>>>>>>>>Content-Class: urn:content-classes:message
| > | | | >>>>>>>>>Importance: normal
| > | | | >>>>>>>>>Priority: normal
| > | | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>microsoft.public.outlook.general:130024
| > | | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Emily,
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>I'm having the same problem that Scott described. When I
| > | followed
| > | | | >>>>>>>>>your
| > | | | >>>>>>>>>instructions, I noticed the indexing status informing
there
| > | were
| > | | | >>>>>>>>>more
| > | | | >>>>>>>>>than 6
| > | | | >>>>>>>>>thounsand items to index yet. The point is:
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>I did reindexed twice up to the end.
| > | | | >>>>>>>>>The status of indixing does not change or chage very
| > little.
| > | | | >>>>>>>>>Waiting for an entire indexing each time I search is
| > | disfuncional
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>The problem is clearly in the indexing engine or
something
| > | like
| > | | | >>>>>>>>>that.
| > | | | >>>>>>>>>It
| > | | | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| > | | | >>>>>>>>>instructions
| > | | | >>>>>>>>>and
| > | | | >>>>>>>>>recommendations stated in the Help & Support data, but
thus
| > | far
| > | | | >>>>>>>>>this
| > | | | >>>>>>>>>problem
| > | | | >>>>>>>>>continues.
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Do you have a definitive solution for it?
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Thank you.
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Fernando
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>""Emily Lin"" wrote:
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>> Hi Scott,
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> According your description and the screen shot, I
| > strongly
| > | | | >>>>>>>>>> suspect
| > | | | >>>>>>>>>> that
| > | | | >>>>>>>>>> the issue was caused that the specific Contact folder
is
| > not
| > | | | >>>>>>>>>> included
| > | | | >>>>>>>> in
| > | | | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow
| > button
| > | on
| > | | the
| > | | | >>>>>>>>>> right
| > | | | >>>>>>>>>> of the "All Contacts items" > Make sure that all the
| > entries
| > | | are
| > | | | >>>>>>>>>> checked
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>> search for the contacts again. what is the result?
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Just highlight the Contacts folder (don't highlight the
| > "all
| > | | | >>>>>>>>>> contacts
| > | | | >>>>>>>>>> items")> type in ash to search. What is the result?
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> If it still doesn't work, send me the following screen
| > shot.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search
| > | Options.
| > | | | >>>>>>>>>> Take
| > | | | >>>>>>>>>> a
| > | | | >>>>>>>>>> screen shot of it.
| > | | | >>>>>>>>>> 2. Click the down arrow button on the right of the "All
| > | | Contacts
| > | | | >>>>>>>>>> items". Take a screen shot of it.
| > | | | >>>>>>>>>> 3. Click the down arrow button on the right of the
search
| > | bar,
| > | | | >>>>>>>>>> click
| > | | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> If anything is unclear or if you have any other
concerns,
| > | | please
| > | | | >>>>>>>>>> don't
| > | | | >>>>>>>>>> hesitate to contact me.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Sincerely,
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Emily Lin,
| > | | | >>>>>>>>>> Microsoft Online Partner Support
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> ======================================================
| > | | | >>>>>>>>>> When responding to posts, please "Reply to Group" via
| > your
| > | | | >>>>>>>>>> newsreader
| > | | | >>>>>>>>>> so that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> ======================================================
| > | | | >>>>>>>>>> This posting is provided "AS IS" with no warranties,
and
| > | | confers
| > | | | >>>>>>>>>> no
| > | | | >>>>>>>>>> rights.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> --------------------
| > | | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >References:
| > | | <[email protected]>
| > | | | >>>>>>>>>> ><[email protected]> <D7B47D51-
| > | | | >>>>>>>> 415F-
| > | | | >>>>>>>>>> (e-mail address removed)>
| > | | | >>>>>>>>>> <[email protected]>
| > | | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>>>>> @microsoft.com>
<[email protected]>
| > | | | >>>>>>>>>> >Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| > | | | >>>>>>>>>> >Lines: 261
| > | | | >>>>>>>>>> >Message-ID:
| > | | <[email protected]>
| > | | | >>>>>>>>>> >MIME-Version: 1.0
| > | | | >>>>>>>>>> >Content-Type: multipart/mixed;
| > | | | >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| > | | | >>>>>>>>>> >X-Priority: 3
| > | | | >>>>>>>>>> >X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >Importance: Normal
| > | | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| > | | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| > | | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| > | | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| > | | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >
| > | | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
| > contact
| > | | page
| > | | | >>>>>>>>>> >with
| > | | | >>>>>>>>>> >contacts in it and then second shows where I have
typed
| > in
| > | a
| > | | few
| > | | | >>>>>>>>>> >letters to
| > | | | >>>>>>>>>> >have it find one of my contacts. As you can see it
| > finds
| > | | | >>>>>>>>>> >nothing.
| > | | | >>>>>>>>>> >
| > | | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to
| > index.
| > | I
| > | | | >>>>>>>>>> >tried
| > | | | >>>>>>>>>> >the
| > | | | >>>>>>>>>> >remaining things you mentioned in the post and still
the
| > | same
| > | | | >>>>>>>>>> >results.
| > | | | >>>>>>>>>> >
| > | message
| > | | | >>>>>>>>>> >| > | | | >>>>>>>>>> >> Hi Scott,
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Thanks for your reply.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is for
| > | Windows
| > | | | >>>>>>>>>> >> XP.
| > | | | >>>>>>>>>> >> As
| > | | | >>>>>>>>>> >> you are
| > | | | >>>>>>>>>> >> using Windows Vista, the desktop search is a
built-in
| > | | | >>>>>>>>>> >> component
| > | | | >>>>>>>>>> >> in
| > | | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last
| > | reply.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> When you search for contacts, have you first gone to
| > the
| > | | | >>>>>>>>>> >> outlook
| > | | | >>>>>>>>>> >> contacts
| > | | | >>>>>>>>>> >> folder and then do a research?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Please take a screen shot of the search result when
| > you
| > | try
| > | | to
| > | | | >>>>>>>>>> >> search for
| > | | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for
us
| > to
| > | | | >>>>>>>>>> >> resolve
| > | | | >>>>>>>>>> >> the
| > | | | >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation
| > and
| > | | | >>>>>>>>>> >> patience.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> How to take a screen shot, please follow the steps
| > below:
| > | | | >>>>>>>>>> >>
| > | | ------------------------------------------------------------------
| > | | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen key
| > | (right
| > | | of
| > | | | >>>>>>>>>> >> F12
| > | | | >>>>>>>>>> >> key)
| > | | | >>>>>>>>>> >> Note: nothing will happen.
| > | | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
| > Programs
| > | >
| > | | | >>>>>>>>>> >> Accessories >
| > | | | >>>>>>>>>> >> Paint).
| > | | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| > | | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg
file
| > and
| > | | send
| > | | | >>>>>>>>>> >> it
| > | | | >>>>>>>>>> >> to
| > | | | >>>>>>>>>> >> me as
| > | | | >>>>>>>>>> >> an attachment.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> At this point, perform the steps below to see if it
| > works.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| > | | | >>>>>>>>>> >> 2. Click the down arrow button on the right of the
| > search
| > | | bar,
| > | | | >>>>>>>>>> >> click
| > | | | >>>>>>>>>> >> Indexing Status.
| > | | | >>>>>>>>>> >> Does it say "outlook has finished indexing all of
your
| > | | items"?
| > | | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to
| > search
| > | | it.
| > | | | >>>>>>>>>> >> What
| > | | | >>>>>>>>>> >> is the
| > | | | >>>>>>>>>> >> result?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> 4. Click the down arrow button on the right of the
| > search
| > | | bar,
| > | | | >>>>>>>>>> >> click
| > | | | >>>>>>>>>> >> Search Options.
| > | | | >>>>>>>>>> >> 5. Make sure that the folders have been checked to
be
| > | | | >>>>>>>>>> >> indexing.
| > | | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All
| > Folder.
| > | | | >>>>>>>>>> >> Click
| > | | | >>>>>>>>>> >> OK.
| > | | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> If anything is unclear or if you have any other
| > concerns,
| > | | | >>>>>>>>>> >> please
| > | | | >>>>>>>>>> >> don't
| > | | | >>>>>>>>>> >> hesitate to contact me.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Sincerely,
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Emily Lin,
| > | | | >>>>>>>>>> >> Microsoft Online Partner Support
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
======================================================
| > | | | >>>>>>>>>> >> When responding to posts, please "Reply to Group"
via
| > your
| > | | | >>>>>>>>>> >> newsreader so
| > | | | >>>>>>>>>> >> that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> >>
======================================================
| > | | | >>>>>>>>>> >> This posting is provided "AS IS" with no warranties,
| > and
| > | | | >>>>>>>>>> >> confers
| > | | | >>>>>>>>>> >> no
| > | | | >>>>>>>>>> >> rights.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> --------------------
| > | | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >>>References:
| > | | | >>>>>>>>>> >>><[email protected]>
| > | | | >>>>>>>>>> >>><[email protected]>
| > <D7B47D51-415F-
| > | | | >>>>>>>>>> >> (e-mail address removed)>
| > | | | >>>>>>>>>> >> <[email protected]>
| > | | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| > | | | >>>>>>>>>> >>>Lines: 1
| > | | | >>>>>>>>>> >>>Message-ID:
| > | | | >>>>>>>>>> >>><[email protected]>
| > | | | >>>>>>>>>> >>>MIME-Version: 1.0
| > | | | >>>>>>>>>> >>>Content-Type: text/plain;
| > | | | >>>>>>>>>> >>> format=flowed;
| > | | | >>>>>>>>>> >>> charset="iso-8859-1";
| > | | | >>>>>>>>>> >>> reply-type=original
| > | | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>> >>>X-Priority: 3
| > | | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >>>Importance: Normal
| > | | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| > | | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| > | | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| > | | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Emily,
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
| > | | created a
| > | | | >>>>>>>>>> >>>new
| > | | | >>>>>>>>>> >>>user
| > | | | >>>>>>>>>> >>>account and logged in as that user on this machine.
I
| > | then
| > | | | >>>>>>>>>> >>>created
| > | | | >>>>>>>>>> >>>a new
| > | | | >>>>>>>>>> >>>Outlook Profile and created a email account. I
added
| > some
| > | | | >>>>>>>>>> >>>contacts
| > | | | >>>>>>>>>> >>>and
| > | | | >>>>>>>>>> >>>tried doing a search and got the same problems. So
it
| > | does
| > | | | >>>>>>>>>> >>>not
| > | | | >>>>>>>>>> >>>appear to
| > | | | >>>>>>>>>> >>>be
| > | | | >>>>>>>>>> >>>a user profile. I am not at the point where I can't
| > | search
| > | | my
| > | | | >>>>>>>>>> >>>emails
| > | | | >>>>>>>>>> >>>either.
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
| > | mentioned
| > | | | >>>>>>>>>> >>>and
| > | | | >>>>>>>>>> >>>after the
| > | | | >>>>>>>>>> >>>reboot the problem was still there. I did not
| > re-install
| > | | the
| > | | | >>>>>>>>>> >>>Windows
| > | | | >>>>>>>>>> >>>search
| > | | | >>>>>>>>>> >>>because I am running Vista Ultimate and that
download
| > | said
| > | | it
| > | | | >>>>>>>>>> >>>was
| > | | | >>>>>>>>>> >>>only for
| > | | | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Thanks
| > | | | >>>>>>>>>> >>>
in
| > | | message
| > | | | >>>>>>>>>> >>>| > | | | >>>>>>>>>> >>>> Hi Scott,
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If
not,
| > | | please
| > | | | >>>>>>>>>> >>>> repair
| > | | | >>>>>>>>>> >>>> it
| > | | | >>>>>>>>>> >>>> and
| > | | | >>>>>>>>>> >>>> then test the issue.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> If the issue persists, create a New User Profile
to
| > see
| > | | if
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> issue
| > | | | >>>>>>>>>> >>>> persists.
| > | | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
| > CO:\Documents
| > | | and
| > | | | >>>>>>>>>> >>>> Settings\Username, please just rename the
| > problematic
| > | User
| > | | | >>>>>>>>>> >>>> account
| > | | | >>>>>>>>>> >>>> Name.
| > | | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| > | | automatically
| > | | | >>>>>>>>>> >>>> create
| > | | | >>>>>>>>>> >>>> a new
| > | | | >>>>>>>>>> >>>> User Profile.
| > | | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can
| > search.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Also please make a clean boot to see if the issue
is
| > | | related
| > | | | >>>>>>>>>> >>>> to
| > | | | >>>>>>>>>> >>>> some
| > | | | >>>>>>>>>> >>>> third
| > | | | >>>>>>>>>> >>>> party software

lease follow this suggestion to
| > narrow
| > | | down
| > | | | >>>>>>>>>> >>>> this
| > | | | >>>>>>>>>> >>>> problem:
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig"
(without
| > the
| > | | | >>>>>>>>>> >>>> quotation
| > | | | >>>>>>>>>> >>>> marks)
| > | | | >>>>>>>>>> >>>> in the Open box and press Enter.
| > | | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup;
| > click
| > | to
| > | | | >>>>>>>>>> >>>> clear
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File",
| > "Load
| > | | | >>>>>>>>>> >>>> System
| > | | | >>>>>>>>>> >>>> Services"
| > | | | >>>>>>>>>> >>>> and
| > | | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear
| > the
| > | | "Use
| > | | | >>>>>>>>>> >>>> Original
| > | | | >>>>>>>>>> >>>> Boot.ini" radio button.
| > | | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio
button
| > to
| > | | | >>>>>>>>>> >>>> return
| > | | | >>>>>>>>>> >>>> to
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all
| > microsoft
| > | | | >>>>>>>>>> >>>> services",
| > | | | >>>>>>>>>> >>>> click
| > | | | >>>>>>>>>> >>>> disable all. If the "disable all" is not
available,
| > | please
| > | | | >>>>>>>>>> >>>> just
| > | | | >>>>>>>>>> >>>> skip it.
| > | | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all".
If
| > the
| > | | | >>>>>>>>>> >>>> "disable
| > | | | >>>>>>>>>> >>>> all" is
| > | | | >>>>>>>>>> >>>> not available, please just skip it.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 5. Click OK.
| > | | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to
try
| > | again:
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP
| > (KB917013)
| > | | | >>>>>>>>>> >>>>
| > | |
| > |
| >
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| > | | 9227-2206277AB7C9&displaylang=en
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Hope this help.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Sincerely,
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Emily Lin,
| > | | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>>
| > ======================================================
| > | | | >>>>>>>>>> >>>> When responding to posts, please "Reply to Group"
| > via
| > | your
| > | | | >>>>>>>>>> >>>> newsreader so
| > | | | >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> >>>>
| > ======================================================
| > | | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no
warranties,
| > and
| > | | | >>>>>>>>>> >>>> confers
| > | | | >>>>>>>>>> >>>> no
| > | | | >>>>>>>>>> >>>> rights.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> --------------------
| > | | | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >>>>>References:
| > | | | >>>>>>>>>>| > | | | >>>>>>>>>> >>>>><[email protected]>
| > | | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| > | | | >>>>>>>>>> >>>>>Lines: 2
| > | | | >>>>>>>>>> >>>>>Message-ID:
| > | | | >>>>>>>>>>| > | | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| > | | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| > | | | >>>>>>>>>> >>>>> format=flowed;
| > | | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| > | | | >>>>>>>>>> >>>>> reply-type=original
| > | | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>> >>>>>X-Priority: 3
| > | | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >>>>>Importance: Normal
| > | | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail
12.0.1606
| > | | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE
V12.0.1606
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| > | | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| > | | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| > | | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| > | | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
127.0.0.1
| > | | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>Emily,
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am
| > having
| > | the
| > | | | >>>>>>>>>> >>>>>same
| > | | | >>>>>>>>>> >>>>>issue.
| > | | | >>>>>>>>>> >>>>>One
| > | | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| > | | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| > | | | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I
| > did
| > | | not
| > | | | >>>>>>>>>> >>>>>see
| > | | | >>>>>>>>>> >>>>>anything
| > | | | >>>>>>>>>> >>>>>and
| > | | | >>>>>>>>>> >>>>>was just curious if it did anything. Please
direct
| > me
| > | to
| > | | | >>>>>>>>>> >>>>>what
| > | | | >>>>>>>>>> >>>>>steps you
| > | | | >>>>>>>>>> >>>>>want me to take next.
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>Thanks
| > | | | >>>>>>>>>> >>>>>-scott
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>""Emily Lin"" <[email protected]>
wrote
| > in
| > | | | >>>>>>>>>> >>>>>message
| > | | | >>>>>>>>>> >>>>>| > | | | >>>>>>>>>> >>>>>> Hi Scott,
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>> >>>>>> Such an issue may occur under several
situations.
| > The
| > | | most
| > | | | >>>>>>>>>> >>>>>> common
| > | | | >>>>>>>>>> >>>>>> causes
| > | | | >>>>>>>>>> >>>>>> are:
| > | | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
| > incomplete.
| > | | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| > | | | >>>>>>>>>> >>>>>> 3. Other causes.
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down
| > this
| > | | | >>>>>>>>>> >>>>>> issue
| > | | | >>>>>>>>>> >>>>>> and
| > | | | >>>>>>>>>> >>>>>> resolve
| > | | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| > | | | >>>>>>>>>> >>>>>> appreciated.
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>
| > | | | >>>
| > | | | >>>
| > | | | >>
| > | | | >
| > | | | >
| > | | |
| > | |
| > | |
| > |
| > |
| >
|

Daisy Cao [MSFT] · Jul 24, 2008

Hi Scott,

I am sorry to hear the screenshots cannot display in the newsgroup.

At this time, please send me the screenshots directly at
(e-mail address removed). I will get back to you as soon as possible.

Best Regards,

Daisy Cao
MCSE, MCSA, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================

PLEASE NOTE: The partner online technical community are provided to assist

with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by

posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!

======================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "Scott Micale" <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<gkR2iK#[email protected]>
| Subject: Re: Outlook search not working
| Date: Wed, 23 Jul 2008 09:26:49 -0400
| Lines: 1
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| X-MS-CommunityGroup-PostID: {76336CF9-6B03-4D56-BDA3-34FCF76A01EC}
| X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| X-MS-CommunityGroup-ParentID: 732294B5-4AE6-4C24-B3B3-A0DF3F7ACECC
| Newsgroups: microsoft.public.outlook.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139233
| NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| X-Tomcat-NG: microsoft.public.outlook.general
|
| When I send you my message and attach the screen shots the message is not
| appearing. Is there another way to get you the screen shots? Well I did
| what you asked in the previous post and I am still having the same issues.
|
|
|
| | >
| > Hello Scott,
| >
| > How are you?
| >
| > I am currently standing by for an update from you and would like to know
| > how things are going there. Please let me know if there is anything
else I
| > can do further assistance.
| >
| > I am looking forward to your response.
| >
| > Daisy Cao
| > MCSE, MCSA, MCDBA
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| >
| > PLEASE NOTE: The partner online technical community are provided to
assist
| >
| > with break/fix issues and simple how to questions.
| >
| >
| > We also love to hear your product feedback! Let us know what you think
by
| >
| > posting
| >
| > from the web interface: Partner Feedback
| >
| > from your newsreader: microsoft.private.directaccess.partnerfeedback
| >
| > We look forward to hearing from you!
| >
| > ======================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader so
| >
| > that others may learn and benefit from this issue.
| >
| > ======================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > --------------------
| > | X-Tomcat-ID: 114186869
| > | References: <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: (e-mail address removed) (Daisy Cao [MSFT])
| > | Organization: Microsoft
| > | Date: Fri, 18 Jul 2008 11:36:29 GMT
| > | Subject: Re: Outlook search not working
| > | X-Tomcat-NG: microsoft.public.outlook.general
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.outlook.general
| > | Lines: 1070
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138367
| > | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| > |
| > |
| > | Hello Scott,
| > |
| > | I am just checking to see how this is going. Please drop me a quick
note
| > at
| > | your convenience to let me know the current status of this issue. If
you
| > | have any concerns, please do not hesitate to let me know. Thanks, and
| > have
| > | a great day!

| > |
| > | Regards,
| > |
| > | Daisy Cao, MCSE 2000
| > |
| > | Microsoft Online Support
| > | Microsoft Global Technical Support Center
| > |
| > | Get Secure! - www.microsoft.com/security
| > | ====================================================
| > | When responding to posts, please "Reply to Group" via your newsreader
so
| > | that others may learn and benefit from your issue.
| > | ====================================================
| > | This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > |
| > |
| > | --------------------
| > | | X-Tomcat-ID: 33921651
| > | | References: <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | <[email protected]>
| > | | MIME-Version: 1.0
| > | | Content-Type: text/plain
| > | | Content-Transfer-Encoding: 7bit
| > | | From: (e-mail address removed) (Daisy Cao [MSFT])
| > | | Organization: Microsoft
| > | | Date: Wed, 16 Jul 2008 08:10:39 GMT
| > | | Subject: Re: Outlook search not working
| > | | X-Tomcat-NG: microsoft.public.outlook.general
| > | | Message-ID: <[email protected]>
| > | | Newsgroups: microsoft.public.outlook.general
| > | | Lines: 965
| > | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:137760
| > | | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| > | |
| > | |
| > | | Hello Scott,
| > | |
| > | | Thank you for keeping in touch. As Emily is out of Office
currently, I
| > | will
| > | | continue work with you on this Outlook search issue and hope we can
| > solve
| > | | the issue finally.
| > | |
| > | | To provide efficient steps, I would like to summarize our issue
first,
| > if
| > | | there is any misunderstanding, don't hesitate to let me know.
| > | |
| > | | Problem Product: Outlook 2007 search/Windows Desktop Search
| > | | OS: Windows XP
| > | | Issue: Outlook search did not work
| > | |
| > | | Troubleshooting steps:
| > | | =========
| > | | 1. Re-index Outlook
| > | | 2: Run Windows in clean boot
| > | | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| > | | 4. New Windows XP account
| > | | 5. Repair Outlook.
| > | |
| > | | I also would like to confirm the following questions:
| > | |
| > | | 1. Is Windows Search working fine?
| > | |
| > | | Note: as Outlook uses a Windows component to perform search, this
| > issue
| > | may
| > | | be caused by some Windows system issues.
| > | |
| > | | 2. Is there any result when searching emails in Outlook?
| > | |
| > | | 3. Is there any result when we try to search in Tools > Advanced
| > search?
| > | |
| > | | In addition, please capture a screenshot of failed search.
| > | |
| > | | Screenshot:
| > | | =======
| > | | 1. Whenever the failed screen appears, please press the Print Screen
| > key
| > | | (PrtScn) on your keyboard.
| > | | 2. Click Start, click Run, type MSPAINT, and click OK.
| > | | 3. In Paint, click Paste under the Edit Menu, click Save under the
| > File
| > | | menu, type a file name for the snap shot, choose JPEG as "Save as
| > type",
| > | | click "Desktop" on the left pane, and click Save.
| > | | 4. Please find the screenshot on the Desktop and send it to me.
| > | |
| > | | Thank you for your patience and cooperation. I look forward to
hearing
| > | from
| > | | you.
| > | |
| > | | Regards,
| > | |
| > | | Daisy Cao, MCSE 2000
| > | |
| > | | Microsoft Online Support
| > | | Microsoft Global Technical Support Center
| > | |
| > | | Get Secure! - www.microsoft.com/security
| > | | ====================================================
| > | | When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | | that others may learn and benefit from your issue.
| > | | ====================================================
| > | | This posting is provided "AS IS" with no warranties, and confers no
| > | rights.
| > | |
| > | | --------------------
| > | | | From: "Scott Micale" <[email protected]>
| > | | | References: <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | <[email protected]>
| > | | | Subject: Re: Outlook search not working
| > | | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| > | | | Lines: 1
| > | | | Message-ID: <[email protected]>
| > | | | MIME-Version: 1.0
| > | | | Content-Type: text/plain;
| > | | | format=flowed;
| > | | | charset="iso-8859-1";
| > | | | reply-type=original
| > | | | Content-Transfer-Encoding: 7bit
| > | | | X-Priority: 3
| > | | | X-MSMail-Priority: Normal
| > | | | Importance: Normal
| > | | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | X-MS-CommunityGroup-PostID: {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| > | | | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | X-MS-CommunityGroup-ParentID: 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| > | | | Newsgroups: microsoft.public.outlook.general
| > | | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:137617
| > | | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | X-Tomcat-NG: microsoft.public.outlook.general
| > | | |
| > | | | yes I did repair Office like you mentioned in a previous post. I
am
| > | | amazed
| > | | | at all the people the are having this exact same issue with
Outlook
| > and
| > | | | search and you people at Microsoft have not taken further steps to
| > fix
| > | | this
| > | | | issue. If you google this problem it is all over other message
| > boards
| > | | with
| > | | | fix at all. I have performed all the steps you outlined in your
| > | pervious
| > | | | posts and still no resolution to this issue. It sounds like you
are
| > not
| > | | | sure where to take it from here and I am at a loss as well. WADS
| > 4.0
| > | did
| > | | | not
| > | | | make a difference when I removed it and re-installed it. Does
this
| > | need
| > | | to
| > | | | be pushed up the ladder to second level support? I also created
the
| > new
| > | | | account you mentioned and the problem was still there. Let me
know
| > | where
| > | | | you want to go from here.
| > | | |
| > | | |
| > message
| > | | | | > | | | > Hi Scott,
| > | | | >
| > | | | > I am surprise that the issue persists after performing the
steps.
| > | | Before
| > | | | > we go any further, I would like to know that: Have you repaired
| > | Office
| > | | | > 2007 (step 2 in my first reply)?
| > | | | >
| > | | | > According to current situation, perform the steps below and let
me
| > | know
| > | | | > the result.
| > | | | >
| > | | | > #1 Empty the search data
| > | | | > ======================
| > | | | > 1. Go to Start > Control Panel > Indexing Options.
| > | | | > 2. Click Advanced.
| > | | | > 3. In the Indexing settings tab, in the field of 'index
location',
| > | copy
| > | | | > the current location to the address bar in Windows Explorer to
| > open
| > | it.
| > | | | >
| > | | | > 4. And then go to the folder Search > Data > applications >
| > Windows.
| > | | Empty
| > | | | > this folder.
| > | | | > 5. Test the issue again.
| > | | | >
| > | | | > If the issue persists, go to step 2.
| > | | | >
| > | | | > #2 Uninstall the Windows Desktop Search. And then re-install it
to
| > | see
| > | | if
| > | | | > it works.
| > | | | >
| > | | | > #3 Create a New Windows Account (windows XP)
| > | | | > =======================
| > | | | >
| > | | | > If the problem still occurs, let's create a new windows account
to
| > | | check
| > | | | > the problem.
| > | | | >
| > | | | > 1. Start the computer.
| > | | | > 2. Click Start-> Control Panel, click "switch to the classic
view"
| > | and
| > | | | > then double click User accounts Icon.
| > | | | > 3. Click the Add button to create a new Windows account, type
the
| > | | username
| > | | | > and domain, then click next, click the other tab and select
| > | | | > administrator, and click finish.
| > | | | > 4. Log off the current user and log on to Windows with the new
| > | account.
| > | | | >
| > | | | > For more information: Q279783 HOW TO: Create and Configure User
| > | | Accounts
| > | | | > in Windows XP
| > | | | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| > | | | >
| > | | | > If anything is unclear or if you have any other concerns, please
| > | don't
| > | | | > hesitate to contact me.
| > | | | >
| > | | | > Sincerely,
| > | | | >
| > | | | > Emily Lin,
| > | | | > Microsoft Online Partner Support
| > | | | >
| > | | | > Get Secure! - www.microsoft.com/security
| > | | | > ======================================================
| > | | | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | | so
| > | | | > that others may learn and benefit from this issue.
| > | | | > ======================================================
| > | | | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | | | > rights.
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | >
| > | | | > --------------------
| > | | | >>From: "Scott Micale" <[email protected]>
| > | | | >>References: <[email protected]>
| > | | | >><[email protected]> <09AE6D63-740C-
| > | | | > (e-mail address removed)>
| > | | | > <[email protected]>
| > | | | > <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | > @microsoft.com> <[email protected]>
| > | | | > <[email protected]> <1197CA84-
| > | | | > (e-mail address removed)>
| > | | | > <[email protected]>
| > | | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| > | | | > @microsoft.com> <[email protected]>
| > | | | >>Subject: Re: Outlook search not working
| > | | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| > | | | >>Lines: 1
| > | | | >>Message-ID: <[email protected]>
| > | | | >>MIME-Version: 1.0
| > | | | >>Content-Type: text/plain;
| > | | | >> format=flowed;
| > | | | >> charset="iso-8859-1";
| > | | | >> reply-type=original
| > | | | >>Content-Transfer-Encoding: 7bit
| > | | | >>X-Priority: 3
| > | | | >>X-MSMail-Priority: Normal
| > | | | >>Importance: Normal
| > | | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>X-MS-CommunityGroup-PostID:
{C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| > | | | >>X-MS-CommunityGroup-ThreadID:
6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>X-MS-CommunityGroup-ParentID:
3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| > | | | >>Newsgroups: microsoft.public.outlook.general
| > | | | >>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.outlook.general:136871
| > | | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>
| > | | | >>Emily,
| > | | | >>
| > | | | >>It fished indexing and still the same problem. How do I tell
what
| > | | might
| > | | | >>be
| > | | | >>corrupt?
| > | | | >>
| > | | | >>-Scott
| > | | | >>
| > message
| > | | | >>| > | | | >>> Hi Scott,
| > | | | >>>
| > | | | >>> According to the screen shot, Outlook is not finishing to
index
| > your
| > | | | >>> items. Which may cause the search in Contacts not return the
| > | properly
| > | | | >>> result.
| > | | | >>>
| > | | | >>> Only search in the current Contacts folder. What is the
result?
| > Is
| > | the
| > | | | >>> indexing status also not completed in the current contacts
| > folder?
| > | | | >>>
| > | | | >>> If so, we do need to wait for OUtlook to finish the indexing.
Or
| > | | check
| > | | | >>> if
| > | | | >>> there is any item corrupted in the folder which cannot finish
| > the
| > | | | >>> indexing.
| > | | | >>> Delete the corrupted item to fix the issue.
| > | | | >>>
| > | | | >>>
| > | | | >>> If anything is unclear or if you have any other concerns,
please
| > | don't
| > | | | >>> hesitate to contact me.
| > | | | >>>
| > | | | >>> Sincerely,
| > | | | >>>
| > | | | >>> Emily Lin,
| > | | | >>> Microsoft Online Partner Support
| > | | | >>>
| > | | | >>> Get Secure! - www.microsoft.com/security
| > | | | >>> ======================================================
| > | | | >>> When responding to posts, please "Reply to Group" via your
| > | newsreader
| > | | so
| > | | | >>> that others may learn and benefit from this issue.
| > | | | >>> ======================================================
| > | | | >>> This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | | | >>> rights.
| > | | | >>>
| > | | | >>>
| > | | | >>>
| > | | | >>> --------------------
| > | | | >>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>References:
<[email protected]>
| > | | | >>>><[email protected]> <09AE6D63-740C-
| > | | | >>> (e-mail address removed)>
| > | | | >>> <[email protected]>
| > | | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | >>> @microsoft.com> <[email protected]>
| > | | | >>> <[email protected]>
<1197CA84-
| > | | | >>> (e-mail address removed)>
| > | | | >>> <[email protected]>
| > | | | >>>>Subject: Re: Outlook search not working
| > | | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| > | | | >>>>Lines: 1
| > | | | >>>>Message-ID:
<[email protected]>
| > | | | >>>>MIME-Version: 1.0
| > | | | >>>>Content-Type: multipart/mixed;
| > | | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| > | | | >>>>X-Priority: 3
| > | | | >>>>X-MSMail-Priority: Normal
| > | | | >>>>Importance: Normal
| > | | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>X-MS-CommunityGroup-PostID:
| > {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| > | | | >>>>X-MS-CommunityGroup-ThreadID:
| > 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>X-MS-CommunityGroup-ParentID:
| > DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| > | | | >>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.outlook.general:136649
| > | | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>
| > | | | >>>>Sorry this took so long to get back to you. I have attached
the
| > | | screen
| > | | | >>>>shots you asked for.
| > | | | >>>>
| > | | | >>>>
| > | | | >>>>
| > | | | >>>>| > | | | >>>>> Hi Scott,
| > | | | >>>>>
| > | | | >>>>> Do you mean that you have create a new indexing location and
| > the
| > | | issue
| > | | | >>>>> persists?
| > | | | >>>>>
| > | | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so, please
| > let
| > | me
| > | | | >>>>> know
| > | | | >>>>> the result and then we will go next step.
| > | | | >>>>> ******************************************
| > | | | >>>>> Just highlight the Contacts folder (don't highlight the "all
| > | | contacts
| > | | | >>>>> items")> type in ash to search. What is the result?
| > | | | >>>>>
| > | | | >>>>> If it still doesn't work, send me the following screen shot.
| > | | | >>>>>
| > | | | >>>>> 1. In outlook, go to the Tools menu > Options > Search
| > Options.
| > | | Take a
| > | | | >>>>> screen shot of it.
| > | | | >>>>> 2. Click the down arrow button on the right of the "All
| > Contacts
| > | | | >>>>> items".
| > | | | >>>>> Take a screen shot of it.
| > | | | >>>>> 3. Click the down arrow button on the right of the search
bar,
| > | click
| > | | | >>>>> Indexing Status. Take a screen shot of it.
| > | | | >>>>> ******************************************
| > | | | >>>>>
| > | | | >>>>> If anything is unclear or if you have any other concerns,
| > please
| > | | don't
| > | | | >>>>> hesitate to contact me.
| > | | | >>>>>
| > | | | >>>>> Sincerely,
| > | | | >>>>>
| > | | | >>>>> Emily Lin,
| > | | | >>>>> Microsoft Online Partner Support
| > | | | >>>>>
| > | | | >>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>
| > | | | >>>>> ======================================================
| > | | | >>>>> When responding to posts, please "Reply to Group" via your
| > | | newsreader
| > | | | >>>>> so
| > | | | >>>>> that others may learn and benefit from this issue.
| > | | | >>>>> ======================================================
| > | | | >>>>> This posting is provided "AS IS" with no warranties, and
| > confers
| > | no
| > | | | >>>>> rights.
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>> --------------------
| > | | | >>>>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>References:
| > <[email protected]>
| > | | | >>>>>><[email protected]> <09AE6D63-740C-
| > | | | >>>>> (e-mail address removed)>
| > | | | >>>>> <[email protected]>
| > | | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| > | | | >>>>> @microsoft.com> <[email protected]>
| > | | | >>>>> <[email protected]>
| > | | | >>>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| > | | | >>>>>>Lines: 5
| > | | | >>>>>>Message-ID:
| > <[email protected]>
| > | | | >>>>>>MIME-Version: 1.0
| > | | | >>>>>>Content-Type: text/plain;
| > | | | >>>>>> format=flowed;
| > | | | >>>>>> charset="iso-8859-1";
| > | | | >>>>>> reply-type=response
| > | | | >>>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>X-Priority: 3
| > | | | >>>>>>X-MSMail-Priority: Normal
| > | | | >>>>>>Importance: Normal
| > | | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>X-MS-CommunityGroup-PostID:
| > {1197CA84-7311-4987-9814-13A69A7589DF}
| > | | | >>>>>>X-MS-CommunityGroup-ThreadID:
| > 6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>X-MS-CommunityGroup-ParentID:
| > CB1F3CAF-816E-474D-A6E5-15204C05964B
| > | | | >>>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | microsoft.public.outlook.general:130707
| > | | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>
| > | | | >>>>>>any updates for me? I did install WDS 4.0 and it did not
fix
| > | | | >>>>>>anything.
| > | | | >>>>>>
| > | | | >>>>>>| > | | | >>>>>>> Emily,
| > | | | >>>>>>>
| > | | | >>>>>>> Can you give me a little more instructions on how to
create
| > a
| > | new
| > | | | >>>>>>> indexing
| > | | | >>>>>>> location?
| > | | | >>>>>>>
| > message
| > | | | >>>>>>> | > | | | >>>>>>>> Hi Fernando,
| > | | | >>>>>>>>
| > | | | >>>>>>>> As you stated that your issue is caused that the
Indexing
| > is
| > | not
| > | | | >>>>>>>> finished, and Scott's issue is somewhat different with
| > yours
| > | as
| > | | he
| > | | | >>>>>>>> mentioned
| > | | | >>>>>>>> that the indexing status is finished (was up-to-date). If
| > | | possible,
| > | | | >>>>>>>> you
| > | | | >>>>>>>> can post it as a seperate one so that others will pay
| > | attention
| > | | on
| > | | | >>>>>>>> your
| > | | | >>>>>>>> post.
| > | | | >>>>>>>>
| > | | | >>>>>>>> Personal suggestion:
| > | | | >>>>>>>> =============
| > | | | >>>>>>>> Refer to the following KB article to see if it fixes your
| > | issue.
| > | | | >>>>>>>>
| > | | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return Outlook
| > 2007
| > | | | >>>>>>>> e-mail
| > | | | >>>>>>>> items, and event ID 3036 is logged in the Application log
| > | | | >>>>>>>>
| > | <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| > | | | >>>>>>>>
| > | | | >>>>>>>> Also do the following steps.
| > | | | >>>>>>>>
| > | | | >>>>>>>> 1. Create a new index location via the Indexing Options
in
| > | | Control
| > | | | >>>>>>>> Panel
| > | | | >>>>>>>> 2. Stop and restart the Windows Search service.
| > | | | >>>>>>>> =============
| > | | | >>>>>>>>
| > | | | >>>>>>>> Regards,
| > | | | >>>>>>>>
| > | | | >>>>>>>> Emily Lin
| > | | | >>>>>>>>
| > | | | >>>>>>>> Microsoft Online Partner Support
| > | | | >>>>>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>> ====================================================
| > | | | >>>>>>>> When responding to posts, please "Reply to Group" via
your
| > | | | >>>>>>>> newsreader
| > | | | >>>>>>>> so
| > | | | >>>>>>>> that others may learn and benefit from your issue.
| > | | | >>>>>>>> ====================================================
| > | | | >>>>>>>> This posting is provided "AS IS" with no warranties, and
| > | confers
| > | | no
| > | | | >>>>>>>> rights.
| > | | | >>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>>> --------------------
| > | | | >>>>>>>>>Thread-Topic: Outlook search not working
| > | | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| > | | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| > | | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| > | | <[email protected]>
| > | | | >>>>>>>>>References:
| > | <[email protected]>
| > | | | >>>>>>>>><[email protected]> <09AE6D63-740C-
| > | | | >>>>>>>> (e-mail address removed)>
| > | | | >>>>>>>> <[email protected]>
| > | | | >>>>>>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| > | | | >>>>>>>>>Lines: 323
| > | | | >>>>>>>>>Message-ID:
| > | <[email protected]>
| > | | | >>>>>>>>>MIME-Version: 1.0
| > | | | >>>>>>>>>Content-Type: text/plain;
| > | | | >>>>>>>>> charset="Utf-8"
| > | | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| > | | | >>>>>>>>>Content-Class: urn:content-classes:message
| > | | | >>>>>>>>>Importance: normal
| > | | | >>>>>>>>>Priority: normal
| > | | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>microsoft.public.outlook.general:130024
| > | | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Emily,
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>I'm having the same problem that Scott described. When I
| > | followed
| > | | | >>>>>>>>>your
| > | | | >>>>>>>>>instructions, I noticed the indexing status informing
there
| > | were
| > | | | >>>>>>>>>more
| > | | | >>>>>>>>>than 6
| > | | | >>>>>>>>>thounsand items to index yet. The point is:
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>I did reindexed twice up to the end.
| > | | | >>>>>>>>>The status of indixing does not change or chage very
| > little.
| > | | | >>>>>>>>>Waiting for an entire indexing each time I search is
| > | disfuncional
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>The problem is clearly in the indexing engine or
something
| > | like
| > | | | >>>>>>>>>that.
| > | | | >>>>>>>>>It
| > | | | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| > | | | >>>>>>>>>instructions
| > | | | >>>>>>>>>and
| > | | | >>>>>>>>>recommendations stated in the Help & Support data, but
thus
| > | far
| > | | | >>>>>>>>>this
| > | | | >>>>>>>>>problem
| > | | | >>>>>>>>>continues.
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Do you have a definitive solution for it?
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Thank you.
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>Fernando
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>""Emily Lin"" wrote:
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>> Hi Scott,
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> According your description and the screen shot, I
| > strongly
| > | | | >>>>>>>>>> suspect
| > | | | >>>>>>>>>> that
| > | | | >>>>>>>>>> the issue was caused that the specific Contact folder
is
| > not
| > | | | >>>>>>>>>> included
| > | | | >>>>>>>> in
| > | | | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow
| > button
| > | on
| > | | the
| > | | | >>>>>>>>>> right
| > | | | >>>>>>>>>> of the "All Contacts items" > Make sure that all the
| > entries
| > | | are
| > | | | >>>>>>>>>> checked
| > | | | >>>>>>>>>
| > | | | >>>>>>>>>> search for the contacts again. what is the result?
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Just highlight the Contacts folder (don't highlight the
| > "all
| > | | | >>>>>>>>>> contacts
| > | | | >>>>>>>>>> items")> type in ash to search. What is the result?
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> If it still doesn't work, send me the following screen
| > shot.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options > Search
| > | Options.
| > | | | >>>>>>>>>> Take
| > | | | >>>>>>>>>> a
| > | | | >>>>>>>>>> screen shot of it.
| > | | | >>>>>>>>>> 2. Click the down arrow button on the right of the "All
| > | | Contacts
| > | | | >>>>>>>>>> items". Take a screen shot of it.
| > | | | >>>>>>>>>> 3. Click the down arrow button on the right of the
search
| > | bar,
| > | | | >>>>>>>>>> click
| > | | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> If anything is unclear or if you have any other
concerns,
| > | | please
| > | | | >>>>>>>>>> don't
| > | | | >>>>>>>>>> hesitate to contact me.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Sincerely,
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Emily Lin,
| > | | | >>>>>>>>>> Microsoft Online Partner Support
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> ======================================================
| > | | | >>>>>>>>>> When responding to posts, please "Reply to Group" via
| > your
| > | | | >>>>>>>>>> newsreader
| > | | | >>>>>>>>>> so that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> ======================================================
| > | | | >>>>>>>>>> This posting is provided "AS IS" with no warranties,
and
| > | | confers
| > | | | >>>>>>>>>> no
| > | | | >>>>>>>>>> rights.
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>>
| > | | | >>>>>>>>>> --------------------
| > | | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >References:
| > | | <[email protected]>
| > | | | >>>>>>>>>> ><[email protected]> <D7B47D51-
| > | | | >>>>>>>> 415F-
| > | | | >>>>>>>>>> (e-mail address removed)>
| > | | | >>>>>>>>>> <[email protected]>
| > | | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>>>>> @microsoft.com>
<[email protected]>
| > | | | >>>>>>>>>> >Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| > | | | >>>>>>>>>> >Lines: 261
| > | | | >>>>>>>>>> >Message-ID:
| > | | <[email protected]>
| > | | | >>>>>>>>>> >MIME-Version: 1.0
| > | | | >>>>>>>>>> >Content-Type: multipart/mixed;
| > | | | >>>>>>>>>> > boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| > | | | >>>>>>>>>> >X-Priority: 3
| > | | | >>>>>>>>>> >X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >Importance: Normal
| > | | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| > | | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| > | | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| > | | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| > | | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| > | | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >
| > | | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
| > contact
| > | | page
| > | | | >>>>>>>>>> >with
| > | | | >>>>>>>>>> >contacts in it and then second shows where I have
typed
| > in
| > | a
| > | | few
| > | | | >>>>>>>>>> >letters to
| > | | | >>>>>>>>>> >have it find one of my contacts. As you can see it
| > finds
| > | | | >>>>>>>>>> >nothing.
| > | | | >>>>>>>>>> >
| > | | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to
| > index.
| > | I
| > | | | >>>>>>>>>> >tried
| > | | | >>>>>>>>>> >the
| > | | | >>>>>>>>>> >remaining things you mentioned in the post and still
the
| > | same
| > | | | >>>>>>>>>> >results.
| > | | | >>>>>>>>>> >
| > | message
| > | | | >>>>>>>>>> >| > | | | >>>>>>>>>> >> Hi Scott,
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Thanks for your reply.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is for
| > | Windows
| > | | | >>>>>>>>>> >> XP.
| > | | | >>>>>>>>>> >> As
| > | | | >>>>>>>>>> >> you are
| > | | | >>>>>>>>>> >> using Windows Vista, the desktop search is a
built-in
| > | | | >>>>>>>>>> >> component
| > | | | >>>>>>>>>> >> in
| > | | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my last
| > | reply.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> When you search for contacts, have you first gone to
| > the
| > | | | >>>>>>>>>> >> outlook
| > | | | >>>>>>>>>> >> contacts
| > | | | >>>>>>>>>> >> folder and then do a research?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Please take a screen shot of the search result when
| > you
| > | try
| > | | to
| > | | | >>>>>>>>>> >> search for
| > | | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important for
us
| > to
| > | | | >>>>>>>>>> >> resolve
| > | | | >>>>>>>>>> >> the
| > | | | >>>>>>>>>> >> issue more efficiently. Thanks for your cooperation
| > and
| > | | | >>>>>>>>>> >> patience.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> How to take a screen shot, please follow the steps
| > below:
| > | | | >>>>>>>>>> >>
| > | | ------------------------------------------------------------------
| > | | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen key
| > | (right
| > | | of
| > | | | >>>>>>>>>> >> F12
| > | | | >>>>>>>>>> >> key)
| > | | | >>>>>>>>>> >> Note: nothing will happen.
| > | | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
| > Programs
| > | >
| > | | | >>>>>>>>>> >> Accessories >
| > | | | >>>>>>>>>> >> Paint).
| > | | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| > | | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg
file
| > and
| > | | send
| > | | | >>>>>>>>>> >> it
| > | | | >>>>>>>>>> >> to
| > | | | >>>>>>>>>> >> me as
| > | | | >>>>>>>>>> >> an attachment.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> At this point, perform the steps below to see if it
| > works.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| > | | | >>>>>>>>>> >> 2. Click the down arrow button on the right of the
| > search
| > | | bar,
| > | | | >>>>>>>>>> >> click
| > | | | >>>>>>>>>> >> Indexing Status.
| > | | | >>>>>>>>>> >> Does it say "outlook has finished indexing all of
your
| > | | items"?
| > | | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to
| > search
| > | | it.
| > | | | >>>>>>>>>> >> What
| > | | | >>>>>>>>>> >> is the
| > | | | >>>>>>>>>> >> result?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> 4. Click the down arrow button on the right of the
| > search
| > | | bar,
| > | | | >>>>>>>>>> >> click
| > | | | >>>>>>>>>> >> Search Options.
| > | | | >>>>>>>>>> >> 5. Make sure that the folders have been checked to
be
| > | | | >>>>>>>>>> >> indexing.
| > | | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All
| > Folder.
| > | | | >>>>>>>>>> >> Click
| > | | | >>>>>>>>>> >> OK.
| > | | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> If anything is unclear or if you have any other
| > concerns,
| > | | | >>>>>>>>>> >> please
| > | | | >>>>>>>>>> >> don't
| > | | | >>>>>>>>>> >> hesitate to contact me.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Sincerely,
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Emily Lin,
| > | | | >>>>>>>>>> >> Microsoft Online Partner Support
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
======================================================
| > | | | >>>>>>>>>> >> When responding to posts, please "Reply to Group"
via
| > your
| > | | | >>>>>>>>>> >> newsreader so
| > | | | >>>>>>>>>> >> that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> >>
======================================================
| > | | | >>>>>>>>>> >> This posting is provided "AS IS" with no warranties,
| > and
| > | | | >>>>>>>>>> >> confers
| > | | | >>>>>>>>>> >> no
| > | | | >>>>>>>>>> >> rights.
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >>
| > | | | >>>>>>>>>> >> --------------------
| > | | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >>>References:
| > | | | >>>>>>>>>> >>><[email protected]>
| > | | | >>>>>>>>>> >>><[email protected]>
| > <D7B47D51-415F-
| > | | | >>>>>>>>>> >> (e-mail address removed)>
| > | | | >>>>>>>>>> >> <[email protected]>
| > | | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| > | | | >>>>>>>>>> >>>Lines: 1
| > | | | >>>>>>>>>> >>>Message-ID:
| > | | | >>>>>>>>>> >>><[email protected]>
| > | | | >>>>>>>>>> >>>MIME-Version: 1.0
| > | | | >>>>>>>>>> >>>Content-Type: text/plain;
| > | | | >>>>>>>>>> >>> format=flowed;
| > | | | >>>>>>>>>> >>> charset="iso-8859-1";
| > | | | >>>>>>>>>> >>> reply-type=original
| > | | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>> >>>X-Priority: 3
| > | | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >>>Importance: Normal
| > | | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| > | | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| > | | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| > | | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| > | | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| > | | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Emily,
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead and
| > | | created a
| > | | | >>>>>>>>>> >>>new
| > | | | >>>>>>>>>> >>>user
| > | | | >>>>>>>>>> >>>account and logged in as that user on this machine.
I
| > | then
| > | | | >>>>>>>>>> >>>created
| > | | | >>>>>>>>>> >>>a new
| > | | | >>>>>>>>>> >>>Outlook Profile and created a email account. I
added
| > some
| > | | | >>>>>>>>>> >>>contacts
| > | | | >>>>>>>>>> >>>and
| > | | | >>>>>>>>>> >>>tried doing a search and got the same problems. So
it
| > | does
| > | | | >>>>>>>>>> >>>not
| > | | | >>>>>>>>>> >>>appear to
| > | | | >>>>>>>>>> >>>be
| > | | | >>>>>>>>>> >>>a user profile. I am not at the point where I can't
| > | search
| > | | my
| > | | | >>>>>>>>>> >>>emails
| > | | | >>>>>>>>>> >>>either.
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
| > | mentioned
| > | | | >>>>>>>>>> >>>and
| > | | | >>>>>>>>>> >>>after the
| > | | | >>>>>>>>>> >>>reboot the problem was still there. I did not
| > re-install
| > | | the
| > | | | >>>>>>>>>> >>>Windows
| > | | | >>>>>>>>>> >>>search
| > | | | >>>>>>>>>> >>>because I am running Vista Ultimate and that
download
| > | said
| > | | it
| > | | | >>>>>>>>>> >>>was
| > | | | >>>>>>>>>> >>>only for
| > | | | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| > | | | >>>>>>>>>> >>>
| > | | | >>>>>>>>>> >>>Thanks
| > | | | >>>>>>>>>> >>>
in
| > | | message
| > | | | >>>>>>>>>> >>>| > | | | >>>>>>>>>> >>>> Hi Scott,
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If
not,
| > | | please
| > | | | >>>>>>>>>> >>>> repair
| > | | | >>>>>>>>>> >>>> it
| > | | | >>>>>>>>>> >>>> and
| > | | | >>>>>>>>>> >>>> then test the issue.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> If the issue persists, create a New User Profile
to
| > see
| > | | if
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> issue
| > | | | >>>>>>>>>> >>>> persists.
| > | | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
| > CO:\Documents
| > | | and
| > | | | >>>>>>>>>> >>>> Settings\Username, please just rename the
| > problematic
| > | User
| > | | | >>>>>>>>>> >>>> account
| > | | | >>>>>>>>>> >>>> Name.
| > | | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| > | | automatically
| > | | | >>>>>>>>>> >>>> create
| > | | | >>>>>>>>>> >>>> a new
| > | | | >>>>>>>>>> >>>> User Profile.
| > | | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can
| > search.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Also please make a clean boot to see if the issue
is
| > | | related
| > | | | >>>>>>>>>> >>>> to
| > | | | >>>>>>>>>> >>>> some
| > | | | >>>>>>>>>> >>>> third
| > | | | >>>>>>>>>> >>>> party software

lease follow this suggestion to
| > narrow
| > | | down
| > | | | >>>>>>>>>> >>>> this
| > | | | >>>>>>>>>> >>>> problem:
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig"
(without
| > the
| > | | | >>>>>>>>>> >>>> quotation
| > | | | >>>>>>>>>> >>>> marks)
| > | | | >>>>>>>>>> >>>> in the Open box and press Enter.
| > | | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup;
| > click
| > | to
| > | | | >>>>>>>>>> >>>> clear
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini File",
| > "Load
| > | | | >>>>>>>>>> >>>> System
| > | | | >>>>>>>>>> >>>> Services"
| > | | | >>>>>>>>>> >>>> and
| > | | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot clear
| > the
| > | | "Use
| > | | | >>>>>>>>>> >>>> Original
| > | | | >>>>>>>>>> >>>> Boot.ini" radio button.
| > | | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio
button
| > to
| > | | | >>>>>>>>>> >>>> return
| > | | | >>>>>>>>>> >>>> to
| > | | | >>>>>>>>>> >>>> the
| > | | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all
| > microsoft
| > | | | >>>>>>>>>> >>>> services",
| > | | | >>>>>>>>>> >>>> click
| > | | | >>>>>>>>>> >>>> disable all. If the "disable all" is not
available,
| > | please
| > | | | >>>>>>>>>> >>>> just
| > | | | >>>>>>>>>> >>>> skip it.
| > | | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable all".
If
| > the
| > | | | >>>>>>>>>> >>>> "disable
| > | | | >>>>>>>>>> >>>> all" is
| > | | | >>>>>>>>>> >>>> not available, please just skip it.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> 5. Click OK.
| > | | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to
try
| > | again:
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP
| > (KB917013)
| > | | | >>>>>>>>>> >>>>
| > | |
| > |
| >
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| > | | 9227-2206277AB7C9&displaylang=en
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Hope this help.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Sincerely,
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Emily Lin,
| > | | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>>
| > ======================================================
| > | | | >>>>>>>>>> >>>> When responding to posts, please "Reply to Group"
| > via
| > | your
| > | | | >>>>>>>>>> >>>> newsreader so
| > | | | >>>>>>>>>> >>>> that others may learn and benefit from this issue.
| > | | | >>>>>>>>>> >>>>
| > ======================================================
| > | | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no
warranties,
| > and
| > | | | >>>>>>>>>> >>>> confers
| > | | | >>>>>>>>>> >>>> no
| > | | | >>>>>>>>>> >>>> rights.
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>>
| > | | | >>>>>>>>>> >>>> --------------------
| > | | | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| > | | | >>>>>>>>>> >>>>>References:
| > | | | >>>>>>>>>>| > | | | >>>>>>>>>> >>>>><[email protected]>
| > | | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| > | | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| > | | | >>>>>>>>>> >>>>>Lines: 2
| > | | | >>>>>>>>>> >>>>>Message-ID:
| > | | | >>>>>>>>>>| > | | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| > | | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| > | | | >>>>>>>>>> >>>>> format=flowed;
| > | | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| > | | | >>>>>>>>>> >>>>> reply-type=original
| > | | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| > | | | >>>>>>>>>> >>>>>X-Priority: 3
| > | | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| > | | | >>>>>>>>>> >>>>>Importance: Normal
| > | | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail
12.0.1606
| > | | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE
V12.0.1606
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| > | | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| > | | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| > | | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| > | | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| > | | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| > | | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
127.0.0.1
| > | | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>Emily,
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am
| > having
| > | the
| > | | | >>>>>>>>>> >>>>>same
| > | | | >>>>>>>>>> >>>>>issue.
| > | | | >>>>>>>>>> >>>>>One
| > | | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| > | | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| > | | | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen? I
| > did
| > | | not
| > | | | >>>>>>>>>> >>>>>see
| > | | | >>>>>>>>>> >>>>>anything
| > | | | >>>>>>>>>> >>>>>and
| > | | | >>>>>>>>>> >>>>>was just curious if it did anything. Please
direct
| > me
| > | to
| > | | | >>>>>>>>>> >>>>>what
| > | | | >>>>>>>>>> >>>>>steps you
| > | | | >>>>>>>>>> >>>>>want me to take next.
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>Thanks
| > | | | >>>>>>>>>> >>>>>-scott
| > | | | >>>>>>>>>> >>>>>
| > | | | >>>>>>>>>> >>>>>""Emily Lin"" <[email protected]>
wrote
| > in
| > | | | >>>>>>>>>> >>>>>message
| > | | | >>>>>>>>>> >>>>>| > | | | >>>>>>>>>> >>>>>> Hi Scott,
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>> >>>>>> Such an issue may occur under several
situations.
| > The
| > | | most
| > | | | >>>>>>>>>> >>>>>> common
| > | | | >>>>>>>>>> >>>>>> causes
| > | | | >>>>>>>>>> >>>>>> are:
| > | | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
| > incomplete.
| > | | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| > | | | >>>>>>>>>> >>>>>> 3. Other causes.
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow down
| > this
| > | | | >>>>>>>>>> >>>>>> issue
| > | | | >>>>>>>>>> >>>>>> and
| > | | | >>>>>>>>>> >>>>>> resolve
| > | | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will be
| > | | | >>>>>>>>>> >>>>>> appreciated.
| > | | | >>>>>>>>>> >>>>>>
| > | | | >>>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>>>
| > | | | >>>>>>
| > | | | >>>>>
| > | | | >>>>>
| > | | | >>>>
| > | | | >>>
| > | | | >>>
| > | | | >>
| > | | | >
| > | | | >
| > | | |
| > | |
| > | |
| > |
| > |
| >
|

Steven Du [MSFT] · Jul 29, 2008

Hello Scott,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience so that we can assist further.

Sincerely,

Steven Du
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
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with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by
posting

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We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

--------------------

From: (e-mail address removed) ("Emily Lin [MSFT]")
Organization: [Microsoft]
Date: Thu, 24 Jul 2008 05:16:06 GMT
Subject: Re: Outlook search not working

Hi Scott,

Before we go any further, I write a summary for this case so that we can
address this issue more efficiently. If there is anything wrong in the
summary, feel free to let me know.

Issue:
=====
1. Outlook search feature not working when searching through my Outlook
2007 contacts.
2. It works when searching through the emails.
3. Event error: The content source
<mapi://{s-1-5-21-189038056-1230993814-239210854-1668}/> cannot be accessed.
4. You are using Outlook 2007 and Vista.

Steps which we did
===============
1. check the indexing status in Contacts. When it finishes, the search
still doesn't work.
2. Repair Office 2007.
3. Run fixmapi.exe and re-indexing.
4. Create a new Windows account.
5. Windows clean boot mode.
6. Create a new Outlook profile.
7. create a new indexing location.
8. Empty the search data

The issue persists after the above steps.

Based on my further research, such an issue may also be caused by the
addins in Outlook (such as the Symantec 10.1 addin). Follow the steps
below to see if it works.

#1 delete all the Outlook addins
==============
1. Close Outlook 2007. Run regedit to open the Registry Editor.
2. Locate the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\
3. Right click it and choose Export to backup it as a file OLaddin1.reg on
the desktop.
4. Delete all the sub-keys under the above key - Addins.
5. Repeat the step 2-4 for the following registry key.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\
6. Start Outlook 2007. Try to search something in the contacts folder.
What is the result?
7. Go to Tools > Instant Search >Advanced Find... to see if you can use
this Find option.

If the issue persists, go to next step.

#2 Start Outlook in Safe Mode
======
1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash
(/).
3. Click OK.
4. Try to search for contacts again. If it works, rename the Cache Files
======
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old". These four files are temporary cache files
that Outlook 2003 loads on startup. (Be sure to check the "Search hidden
files and folders" box under "More advanced options")

outcmd.dat
extend.dat
frmcache.dat
views.dat

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>

<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>
<PpBytd#[email protected]> <FA91E758-8EDF-48D4-A75C-
(e-mail address removed)> <[email protected]>

"Emily Lin [MSFT]" said:
Subject: Re: Outlook search not working
Date: Wed, 23 Jul 2008 08:12:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {94D12F75-7A78-476F-B104-9942317F065F}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 84B296AF-F3A8-479E-812B-7BD57D4A2E68
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139222
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily we have tried this step previously and it gives me the same results.

"Emily Lin [MSFT]" said:

Hi Scott,

Create a new Outlook profile to test the issue.
================
1. Exit Outlook. Click Start menu > Control Panel
2. Double-click the Mail icon
3. In the Mail Setup dialog box, click Show Profiles. Click the General
tab, click "Prompt for a profile to be used".
4. Click Add.
5. In the New Profile dialog box, under Profile Name, type a descriptive
name for the new profile, and then click OK.
6. In the E-mail Accounts dialog box, select "Add a new e-mail account" in
the e-mail options, and then follow the wizard to configure your email
account.
7. Start Outlook with the new profile and perform a test.
8. Add some items in the Contacts folder. Or click File > Open > Outlook
Data File > select an existing *.pst file to open it which contains many
contacts in the Contacts folder.

9. Wait for a while to make sure that the contacts folder is finished
indexing.
10. Search a contact in the contacts folder in the new Outlook profile.
Does it return the correct contact item?

For detail information, please refer to the following KB article.
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/?id=829918

If the problem is resolved, please import the original data into your new
profile.

Move data from the original profile to the new profile
==============
Click File menu > Open > Outlook Data File > choose the pst file which
contains the data in original profile to open it in the new profile. Thus,
there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the
folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application
Data\Microsoft\Outlook\

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-

Click to expand...

(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>

Subject: Re: Outlook search not working
Date: Mon, 21 Jul 2008 10:26:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {DAB8458B-B9A8-4822-B5E2-3970D9B7F215}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: AB302AC3-5A06-4868-BBD5-6D11E7C1DD00
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138824
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

yes I tried all those steps you spoke about in the previous post. still
have the same problem.

Hi Scott,

Thanks for your reply.

Yes, I viewed your screen shots and provide the suggestions accordingly.
Have you performed the steps which I replied on July 14?

For your convenience, I copied it below.
**************************************************
Before we go any further, I would like to know that: Have you repaired
Office
2007 (step 2 in my first reply)?

According to current situation, perform the steps below and let me know
the result.

#1 Empty the search data
======================
1. Go to Start > Control Panel > Indexing Options.
2. Click Advanced.
3. In the Indexing settings tab, in the field of 'index location', copy
the current location to the address bar in Windows Explorer to open it.

4. And then go to the folder Search > Data > applications > Windows.
Empty
this folder.
5. Test the issue again.

If the issue persists, go to step 2.

#2 Uninstall the Windows Desktop Search. And then re-install it to see
if
it works.

#3 Create a New Windows Account (windows XP)
=======================

If the problem still occurs, let's create a new windows account to check
the problem.

1. Start the computer.
2. Click Start-> Control Panel, click "switch to the classic view" and
then double click User accounts Icon.
3. Click the Add button to create a new Windows account, type the
username
and domain, then click next, click the other tab and select
administrator, and click finish.
4. Log off the current user and log on to Windows with the new account.

For more information: Q279783 HOW TO: Create and Configure User Accounts
in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
**************************************************
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Scott Micale" <[email protected]>
References: <[email protected]>
<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>
<PpBytd#[email protected]>
Subject: Re: Outlook search not working
Date: Thu, 17 Jul 2008 11:06:23 -0400
Lines: 3
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {FA91E758-8EDF-48D4-A75C-45EC08707B9A}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 3C0FB96B-B912-45F3-BB9C-9DB26C00297F
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138178
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Ada,

I replied back to Emily with what I last tried and I even sent images of
screen shots like she asked. Were you able to get anything from them?

Hello Scott,

How are you?

We are currently standing by for an update from you and would like to
know
how things are going there. Please let us know if there is anything
else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

Click to expand...

Click to expand...

Daisy Cao [MSFT] · Jul 29, 2008

Hello Scott,

I am standing waiting for the screenshot, have you tried to send me to
personal email account? If you have any trouble, please post back here.

Best Regards,

Daisy Cao
MCSE, MCSA, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================

PLEASE NOTE: The partner online technical community are provided to assist

with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by

posting

from the web interface: Partner Feedback

from your newsreader: microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!

======================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from this issue.

======================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 72833659
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<gkR2iK#[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Daisy Cao [MSFT])
| Organization: Microsoft
| Date: Thu, 24 Jul 2008 09:30:06 GMT
| Subject: Re: Outlook search not working
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 1403
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139443
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
|
| Hi Scott,
|
| I am sorry to hear the screenshots cannot display in the newsgroup.
|
| At this time, please send me the screenshots directly at
| (e-mail address removed). I will get back to you as soon as possible.
|
| Best Regards,
|
| Daisy Cao
| MCSE, MCSA, MCDBA
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ======================================================
|
| PLEASE NOTE: The partner online technical community are provided to
assist
|
| with break/fix issues and simple how to questions.
|
|
| We also love to hear your product feedback! Let us know what you think by
|
| posting
|
| from the web interface: Partner Feedback
|
| from your newsreader: microsoft.private.directaccess.partnerfeedback
|
| We look forward to hearing from you!
|
| ======================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
|
| that others may learn and benefit from this issue.
|
| ======================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | From: "Scott Micale" <[email protected]>
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <gkR2iK#[email protected]>
| | Subject: Re: Outlook search not working
| | Date: Wed, 23 Jul 2008 09:26:49 -0400
| | Lines: 1
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | X-MS-CommunityGroup-PostID: {76336CF9-6B03-4D56-BDA3-34FCF76A01EC}
| | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | X-MS-CommunityGroup-ParentID: 732294B5-4AE6-4C24-B3B3-A0DF3F7ACECC
| | Newsgroups: microsoft.public.outlook.general
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139233
| | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | X-Tomcat-NG: microsoft.public.outlook.general
| |
| | When I send you my message and attach the screen shots the message is
not
| | appearing. Is there another way to get you the screen shots? Well I
did
| | what you asked in the previous post and I am still having the same
issues.
| |
| |
| |
| | | | >
| | > Hello Scott,
| | >
| | > How are you?
| | >
| | > I am currently standing by for an update from you and would like to
know
| | > how things are going there. Please let me know if there is anything
| else I
| | > can do further assistance.
| | >
| | > I am looking forward to your response.
| | >
| | > Daisy Cao
| | > MCSE, MCSA, MCDBA
| | > Microsoft Online Partner Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | >
| | > ======================================================
| | >
| | > PLEASE NOTE: The partner online technical community are provided to
| assist
| | >
| | > with break/fix issues and simple how to questions.
| | >
| | >
| | > We also love to hear your product feedback! Let us know what you
think
| by
| | >
| | > posting
| | >
| | > from the web interface: Partner Feedback
| | >
| | > from your newsreader: microsoft.private.directaccess.partnerfeedback
| | >
| | > We look forward to hearing from you!
| | >
| | > ======================================================
| | >
| | > When responding to posts, please "Reply to Group" via your newsreader
so
| | >
| | > that others may learn and benefit from this issue.
| | >
| | > ======================================================
| | >
| | > This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | >
| | >
| | > --------------------
| | > | X-Tomcat-ID: 114186869
| | > | References: <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > <[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain
| | > | Content-Transfer-Encoding: 7bit
| | > | From: (e-mail address removed) (Daisy Cao [MSFT])
| | > | Organization: Microsoft
| | > | Date: Fri, 18 Jul 2008 11:36:29 GMT
| | > | Subject: Re: Outlook search not working
| | > | X-Tomcat-NG: microsoft.public.outlook.general
| | > | Message-ID: <[email protected]>
| | > | Newsgroups: microsoft.public.outlook.general
| | > | Lines: 1070
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:138367
| | > | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| | > |
| | > |
| | > | Hello Scott,
| | > |
| | > | I am just checking to see how this is going. Please drop me a quick
| note
| | > at
| | > | your convenience to let me know the current status of this issue.
If
| you
| | > | have any concerns, please do not hesitate to let me know. Thanks,
and
| | > have
| | > | a great day!

| | > |
| | > | Regards,
| | > |
| | > | Daisy Cao, MCSE 2000
| | > |
| | > | Microsoft Online Support
| | > | Microsoft Global Technical Support Center
| | > |
| | > | Get Secure! - www.microsoft.com/security
| | > | ====================================================
| | > | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | > | that others may learn and benefit from your issue.
| | > | ====================================================
| | > | This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | > |
| | > |
| | > | --------------------
| | > | | X-Tomcat-ID: 33921651
| | > | | References: <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | <[email protected]>
| | > | | MIME-Version: 1.0
| | > | | Content-Type: text/plain
| | > | | Content-Transfer-Encoding: 7bit
| | > | | From: (e-mail address removed) (Daisy Cao [MSFT])
| | > | | Organization: Microsoft
| | > | | Date: Wed, 16 Jul 2008 08:10:39 GMT
| | > | | Subject: Re: Outlook search not working
| | > | | X-Tomcat-NG: microsoft.public.outlook.general
| | > | | Message-ID: <[email protected]>
| | > | | Newsgroups: microsoft.public.outlook.general
| | > | | Lines: 965
| | > | | Path: TK2MSFTNGHUB02.phx.gbl
| | > | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:137760
| | > | | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| | > | |
| | > | |
| | > | | Hello Scott,
| | > | |
| | > | | Thank you for keeping in touch. As Emily is out of Office
| currently, I
| | > | will
| | > | | continue work with you on this Outlook search issue and hope we
can
| | > solve
| | > | | the issue finally.
| | > | |
| | > | | To provide efficient steps, I would like to summarize our issue
| first,
| | > if
| | > | | there is any misunderstanding, don't hesitate to let me know.
| | > | |
| | > | | Problem Product: Outlook 2007 search/Windows Desktop Search
| | > | | OS: Windows XP
| | > | | Issue: Outlook search did not work
| | > | |
| | > | | Troubleshooting steps:
| | > | | =========
| | > | | 1. Re-index Outlook
| | > | | 2: Run Windows in clean boot
| | > | | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| | > | | 4. New Windows XP account
| | > | | 5. Repair Outlook.
| | > | |
| | > | | I also would like to confirm the following questions:
| | > | |
| | > | | 1. Is Windows Search working fine?
| | > | |
| | > | | Note: as Outlook uses a Windows component to perform search, this
| | > issue
| | > | may
| | > | | be caused by some Windows system issues.
| | > | |
| | > | | 2. Is there any result when searching emails in Outlook?
| | > | |
| | > | | 3. Is there any result when we try to search in Tools > Advanced
| | > search?
| | > | |
| | > | | In addition, please capture a screenshot of failed search.
| | > | |
| | > | | Screenshot:
| | > | | =======
| | > | | 1. Whenever the failed screen appears, please press the Print
Screen
| | > key
| | > | | (PrtScn) on your keyboard.
| | > | | 2. Click Start, click Run, type MSPAINT, and click OK.
| | > | | 3. In Paint, click Paste under the Edit Menu, click Save under
the
| | > File
| | > | | menu, type a file name for the snap shot, choose JPEG as "Save as
| | > type",
| | > | | click "Desktop" on the left pane, and click Save.
| | > | | 4. Please find the screenshot on the Desktop and send it to me.
| | > | |
| | > | | Thank you for your patience and cooperation. I look forward to
| hearing
| | > | from
| | > | | you.
| | > | |
| | > | | Regards,
| | > | |
| | > | | Daisy Cao, MCSE 2000
| | > | |
| | > | | Microsoft Online Support
| | > | | Microsoft Global Technical Support Center
| | > | |
| | > | | Get Secure! - www.microsoft.com/security
| | > | | ====================================================
| | > | | When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | | that others may learn and benefit from your issue.
| | > | | ====================================================
| | > | | This posting is provided "AS IS" with no warranties, and confers
no
| | > | rights.
| | > | |
| | > | | --------------------
| | > | | | From: "Scott Micale" <[email protected]>
| | > | | | References: <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | <[email protected]>
| | > | | | Subject: Re: Outlook search not working
| | > | | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| | > | | | Lines: 1
| | > | | | Message-ID: <[email protected]>
| | > | | | MIME-Version: 1.0
| | > | | | Content-Type: text/plain;
| | > | | | format=flowed;
| | > | | | charset="iso-8859-1";
| | > | | | reply-type=original
| | > | | | Content-Transfer-Encoding: 7bit
| | > | | | X-Priority: 3
| | > | | | X-MSMail-Priority: Normal
| | > | | | Importance: Normal
| | > | | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | > | | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | > | | | X-MS-CommunityGroup-PostID:
{FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| | > | | | X-MS-CommunityGroup-ThreadID:
6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | X-MS-CommunityGroup-ParentID:
80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| | > | | | Newsgroups: microsoft.public.outlook.general
| | > | | | Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.outlook.general:137617
| | > | | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | | | X-Tomcat-NG: microsoft.public.outlook.general
| | > | | |
| | > | | | yes I did repair Office like you mentioned in a previous post.
I
| am
| | > | | amazed
| | > | | | at all the people the are having this exact same issue with
| Outlook
| | > and
| | > | | | search and you people at Microsoft have not taken further steps
to
| | > fix
| | > | | this
| | > | | | issue. If you google this problem it is all over other message
| | > boards
| | > | | with
| | > | | | fix at all. I have performed all the steps you outlined in your
| | > | pervious
| | > | | | posts and still no resolution to this issue. It sounds like
you
| are
| | > not
| | > | | | sure where to take it from here and I am at a loss as well.
WADS
| | > 4.0
| | > | did
| | > | | | not
| | > | | | make a difference when I removed it and re-installed it. Does
| this
| | > | need
| | > | | to
| | > | | | be pushed up the ladder to second level support? I also
created
| the
| | > new
| | > | | | account you mentioned and the problem was still there. Let me
| know
| | > | where
| | > | | | you want to go from here.
| | > | | |
| | > | | |
| | > message
| | > | | | | | > | | | > Hi Scott,
| | > | | | >
| | > | | | > I am surprise that the issue persists after performing the
| steps.
| | > | | Before
| | > | | | > we go any further, I would like to know that: Have you
repaired
| | > | Office
| | > | | | > 2007 (step 2 in my first reply)?
| | > | | | >
| | > | | | > According to current situation, perform the steps below and
let
| me
| | > | know
| | > | | | > the result.
| | > | | | >
| | > | | | > #1 Empty the search data
| | > | | | > ======================
| | > | | | > 1. Go to Start > Control Panel > Indexing Options.
| | > | | | > 2. Click Advanced.
| | > | | | > 3. In the Indexing settings tab, in the field of 'index
| location',
| | > | copy
| | > | | | > the current location to the address bar in Windows Explorer
to
| | > open
| | > | it.
| | > | | | >
| | > | | | > 4. And then go to the folder Search > Data > applications >
| | > Windows.
| | > | | Empty
| | > | | | > this folder.
| | > | | | > 5. Test the issue again.
| | > | | | >
| | > | | | > If the issue persists, go to step 2.
| | > | | | >
| | > | | | > #2 Uninstall the Windows Desktop Search. And then re-install
it
| to
| | > | see
| | > | | if
| | > | | | > it works.
| | > | | | >
| | > | | | > #3 Create a New Windows Account (windows XP)
| | > | | | > =======================
| | > | | | >
| | > | | | > If the problem still occurs, let's create a new windows
account
| to
| | > | | check
| | > | | | > the problem.
| | > | | | >
| | > | | | > 1. Start the computer.
| | > | | | > 2. Click Start-> Control Panel, click "switch to the classic
| view"
| | > | and
| | > | | | > then double click User accounts Icon.
| | > | | | > 3. Click the Add button to create a new Windows account, type
| the
| | > | | username
| | > | | | > and domain, then click next, click the other tab and select
| | > | | | > administrator, and click finish.
| | > | | | > 4. Log off the current user and log on to Windows with the new
| | > | account.
| | > | | | >
| | > | | | > For more information: Q279783 HOW TO: Create and Configure
User
| | > | | Accounts
| | > | | | > in Windows XP
| | > | | | > http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| | > | | | >
| | > | | | > If anything is unclear or if you have any other concerns,
please
| | > | don't
| | > | | | > hesitate to contact me.
| | > | | | >
| | > | | | > Sincerely,
| | > | | | >
| | > | | | > Emily Lin,
| | > | | | > Microsoft Online Partner Support
| | > | | | >
| | > | | | > Get Secure! - www.microsoft.com/security
| | > | | | > ======================================================
| | > | | | > When responding to posts, please "Reply to Group" via your
| | > newsreader
| | > | | so
| | > | | | > that others may learn and benefit from this issue.
| | > | | | > ======================================================
| | > | | | > This posting is provided "AS IS" with no warranties, and
| confers
| | > no
| | > | | | > rights.
| | > | | | >
| | > | | | >
| | > | | | >
| | > | | | >
| | > | | | >
| | > | | | >
| | > | | | > --------------------
| | > | | | >>From: "Scott Micale" <[email protected]>
| | > | | | >>References:
<[email protected]>
| | > | | | >><[email protected]> <09AE6D63-740C-
| | > | | | > (e-mail address removed)>
| | > | | | > <[email protected]>
| | > | | | > <433822D9-FAFD-44A5-823B-358B64953F05
| | > | | | > @microsoft.com> <[email protected]>
| | > | | | > <[email protected]>
<1197CA84-
| | > | | | > (e-mail address removed)>
| | > | | | > <[email protected]>
| | > | | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| | > | | | > @microsoft.com> <[email protected]>
| | > | | | >>Subject: Re: Outlook search not working
| | > | | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| | > | | | >>Lines: 1
| | > | | | >>Message-ID:
<[email protected]>
| | > | | | >>MIME-Version: 1.0
| | > | | | >>Content-Type: text/plain;
| | > | | | >> format=flowed;
| | > | | | >> charset="iso-8859-1";
| | > | | | >> reply-type=original
| | > | | | >>Content-Transfer-Encoding: 7bit
| | > | | | >>X-Priority: 3
| | > | | | >>X-MSMail-Priority: Normal
| | > | | | >>Importance: Normal
| | > | | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | > | | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | > | | | >>X-MS-CommunityGroup-PostID:
| {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| | > | | | >>X-MS-CommunityGroup-ThreadID:
| 6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | >>X-MS-CommunityGroup-ParentID:
| 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| | > | | | >>Newsgroups: microsoft.public.outlook.general
| | > | | | >>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>Xref: TK2MSFTNGHUB02.phx.gbl
| | > microsoft.public.outlook.general:136871
| | > | | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | | | >>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>
| | > | | | >>Emily,
| | > | | | >>
| | > | | | >>It fished indexing and still the same problem. How do I tell
| what
| | > | | might
| | > | | | >>be
| | > | | | >>corrupt?
| | > | | | >>
| | > | | | >>-Scott
| | > | | | >>
| | > message
| | > | | | >>| | > | | | >>> Hi Scott,
| | > | | | >>>
| | > | | | >>> According to the screen shot, Outlook is not finishing to
| index
| | > your
| | > | | | >>> items. Which may cause the search in Contacts not return the
| | > | properly
| | > | | | >>> result.
| | > | | | >>>
| | > | | | >>> Only search in the current Contacts folder. What is the
| result?
| | > Is
| | > | the
| | > | | | >>> indexing status also not completed in the current contacts
| | > folder?
| | > | | | >>>
| | > | | | >>> If so, we do need to wait for OUtlook to finish the
indexing.
| Or
| | > | | check
| | > | | | >>> if
| | > | | | >>> there is any item corrupted in the folder which cannot
finish
| | > the
| | > | | | >>> indexing.
| | > | | | >>> Delete the corrupted item to fix the issue.
| | > | | | >>>
| | > | | | >>>
| | > | | | >>> If anything is unclear or if you have any other concerns,
| please
| | > | don't
| | > | | | >>> hesitate to contact me.
| | > | | | >>>
| | > | | | >>> Sincerely,
| | > | | | >>>
| | > | | | >>> Emily Lin,
| | > | | | >>> Microsoft Online Partner Support
| | > | | | >>>
| | > | | | >>> Get Secure! - www.microsoft.com/security
| | > | | | >>> ======================================================
| | > | | | >>> When responding to posts, please "Reply to Group" via your
| | > | newsreader
| | > | | so
| | > | | | >>> that others may learn and benefit from this issue.
| | > | | | >>> ======================================================
| | > | | | >>> This posting is provided "AS IS" with no warranties, and
| confers
| | > no
| | > | | | >>> rights.
| | > | | | >>>
| | > | | | >>>
| | > | | | >>>
| | > | | | >>> --------------------
| | > | | | >>>>From: "Scott Micale" <[email protected]>
| | > | | | >>>>References:
| <[email protected]>
| | > | | | >>>><[email protected]> <09AE6D63-740C-
| | > | | | >>> (e-mail address removed)>
| | > | | | >>> <[email protected]>
| | > | | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| | > | | | >>> @microsoft.com> <[email protected]>
| | > | | | >>> <[email protected]>
| <1197CA84-
| | > | | | >>> (e-mail address removed)>
| | > | | | >>> <[email protected]>
| | > | | | >>>>Subject: Re: Outlook search not working
| | > | | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| | > | | | >>>>Lines: 1
| | > | | | >>>>Message-ID:
| <[email protected]>
| | > | | | >>>>MIME-Version: 1.0
| | > | | | >>>>Content-Type: multipart/mixed;
| | > | | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| | > | | | >>>>X-Priority: 3
| | > | | | >>>>X-MSMail-Priority: Normal
| | > | | | >>>>Importance: Normal
| | > | | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | > | | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | > | | | >>>>X-MS-CommunityGroup-PostID:
| | > {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| | > | | | >>>>X-MS-CommunityGroup-ThreadID:
| | > 6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | >>>>X-MS-CommunityGroup-ParentID:
| | > DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| | > | | | >>>>Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | > microsoft.public.outlook.general:136649
| | > | | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>
| | > | | | >>>>Sorry this took so long to get back to you. I have
attached
| the
| | > | | screen
| | > | | | >>>>shots you asked for.
| | > | | | >>>>
| | > | | | >>>>
| | > | | | >>>>
message
| | > | | | >>>>| | > | | | >>>>> Hi Scott,
| | > | | | >>>>>
| | > | | | >>>>> Do you mean that you have create a new indexing location
and
| | > the
| | > | | issue
| | > | | | >>>>> persists?
| | > | | | >>>>>
| | > | | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so,
please
| | > let
| | > | me
| | > | | | >>>>> know
| | > | | | >>>>> the result and then we will go next step.
| | > | | | >>>>> ******************************************
| | > | | | >>>>> Just highlight the Contacts folder (don't highlight the
"all
| | > | | contacts
| | > | | | >>>>> items")> type in ash to search. What is the result?
| | > | | | >>>>>
| | > | | | >>>>> If it still doesn't work, send me the following screen
shot.
| | > | | | >>>>>
| | > | | | >>>>> 1. In outlook, go to the Tools menu > Options > Search
| | > Options.
| | > | | Take a
| | > | | | >>>>> screen shot of it.
| | > | | | >>>>> 2. Click the down arrow button on the right of the "All
| | > Contacts
| | > | | | >>>>> items".
| | > | | | >>>>> Take a screen shot of it.
| | > | | | >>>>> 3. Click the down arrow button on the right of the search
| bar,
| | > | click
| | > | | | >>>>> Indexing Status. Take a screen shot of it.
| | > | | | >>>>> ******************************************
| | > | | | >>>>>
| | > | | | >>>>> If anything is unclear or if you have any other concerns,
| | > please
| | > | | don't
| | > | | | >>>>> hesitate to contact me.
| | > | | | >>>>>
| | > | | | >>>>> Sincerely,
| | > | | | >>>>>
| | > | | | >>>>> Emily Lin,
| | > | | | >>>>> Microsoft Online Partner Support
| | > | | | >>>>>
| | > | | | >>>>> Get Secure! - www.microsoft.com/security
| | > | | | >>>>>
| | > | | | >>>>> ======================================================
| | > | | | >>>>> When responding to posts, please "Reply to Group" via your
| | > | | newsreader
| | > | | | >>>>> so
| | > | | | >>>>> that others may learn and benefit from this issue.
| | > | | | >>>>> ======================================================
| | > | | | >>>>> This posting is provided "AS IS" with no warranties, and
| | > confers
| | > | no
| | > | | | >>>>> rights.
| | > | | | >>>>>
| | > | | | >>>>>
| | > | | | >>>>>
| | > | | | >>>>> --------------------
| | > | | | >>>>>>From: "Scott Micale" <[email protected]>
| | > | | | >>>>>>References:
| | > <[email protected]>
| | > | | | >>>>>><[email protected]> <09AE6D63-740C-
| | > | | | >>>>> (e-mail address removed)>
| | > | | | >>>>> <[email protected]>
| | > | | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| | > | | | >>>>> @microsoft.com> <[email protected]>
| | > | | | >>>>> <[email protected]>
| | > | | | >>>>>>Subject: Re: Outlook search not working
| | > | | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| | > | | | >>>>>>Lines: 5
| | > | | | >>>>>>Message-ID:
| | > <[email protected]>
| | > | | | >>>>>>MIME-Version: 1.0
| | > | | | >>>>>>Content-Type: text/plain;
| | > | | | >>>>>> format=flowed;
| | > | | | >>>>>> charset="iso-8859-1";
| | > | | | >>>>>> reply-type=response
| | > | | | >>>>>>Content-Transfer-Encoding: 7bit
| | > | | | >>>>>>X-Priority: 3
| | > | | | >>>>>>X-MSMail-Priority: Normal
| | > | | | >>>>>>Importance: Normal
| | > | | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | > | | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | > | | | >>>>>>X-MS-CommunityGroup-PostID:
| | > {1197CA84-7311-4987-9814-13A69A7589DF}
| | > | | | >>>>>>X-MS-CommunityGroup-ThreadID:
| | > 6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | >>>>>>X-MS-CommunityGroup-ParentID:
| | > CB1F3CAF-816E-474D-A6E5-15204C05964B
| | > | | | >>>>>>Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | > | microsoft.public.outlook.general:130707
| | > | | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>>>
| | > | | | >>>>>>any updates for me? I did install WDS 4.0 and it did not
| fix
| | > | | | >>>>>>anything.
| | > | | | >>>>>>
| | > | | | >>>>>>| | > | | | >>>>>>> Emily,
| | > | | | >>>>>>>
| | > | | | >>>>>>> Can you give me a little more instructions on how to
| create
| | > a
| | > | new
| | > | | | >>>>>>> indexing
| | > | | | >>>>>>> location?
| | > | | | >>>>>>>
| | > message
| | > | | | >>>>>>> | | > | | | >>>>>>>> Hi Fernando,
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> As you stated that your issue is caused that the
| Indexing
| | > is
| | > | not
| | > | | | >>>>>>>> finished, and Scott's issue is somewhat different with
| | > yours
| | > | as
| | > | | he
| | > | | | >>>>>>>> mentioned
| | > | | | >>>>>>>> that the indexing status is finished (was up-to-date).
If
| | > | | possible,
| | > | | | >>>>>>>> you
| | > | | | >>>>>>>> can post it as a seperate one so that others will pay
| | > | attention
| | > | | on
| | > | | | >>>>>>>> your
| | > | | | >>>>>>>> post.
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> Personal suggestion:
| | > | | | >>>>>>>> =============
| | > | | | >>>>>>>> Refer to the following KB article to see if it fixes
your
| | > | issue.
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return
Outlook
| | > 2007
| | > | | | >>>>>>>> e-mail
| | > | | | >>>>>>>> items, and event ID 3036 is logged in the Application
log
| | > | | | >>>>>>>>
| | > | <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> Also do the following steps.
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> 1. Create a new index location via the Indexing
Options
| in
| | > | | Control
| | > | | | >>>>>>>> Panel
| | > | | | >>>>>>>> 2. Stop and restart the Windows Search service.
| | > | | | >>>>>>>> =============
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> Regards,
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> Emily Lin
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> Microsoft Online Partner Support
| | > | | | >>>>>>>> Get Secure! - www.microsoft.com/security
| | > | | | >>>>>>>> ====================================================
| | > | | | >>>>>>>> When responding to posts, please "Reply to Group" via
| your
| | > | | | >>>>>>>> newsreader
| | > | | | >>>>>>>> so
| | > | | | >>>>>>>> that others may learn and benefit from your issue.
| | > | | | >>>>>>>> ====================================================
| | > | | | >>>>>>>> This posting is provided "AS IS" with no warranties,
and
| | > | confers
| | > | | no
| | > | | | >>>>>>>> rights.
| | > | | | >>>>>>>>
| | > | | | >>>>>>>>
| | > | | | >>>>>>>> --------------------
| | > | | | >>>>>>>>>Thread-Topic: Outlook search not working
| | > | | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| | > | | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| | > | | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| | > | | <[email protected]>
| | > | | | >>>>>>>>>References:
| | > | <[email protected]>
| | > | | | >>>>>>>>><[email protected]>
<09AE6D63-740C-
| | > | | | >>>>>>>> (e-mail address removed)>
| | > | | | >>>>>>>> <[email protected]>
| | > | | | >>>>>>>>>Subject: Re: Outlook search not working
| | > | | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| | > | | | >>>>>>>>>Lines: 323
| | > | | | >>>>>>>>>Message-ID:
| | > | <[email protected]>
| | > | | | >>>>>>>>>MIME-Version: 1.0
| | > | | | >>>>>>>>>Content-Type: text/plain;
| | > | | | >>>>>>>>> charset="Utf-8"
| | > | | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| | > | | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| | > | | | >>>>>>>>>Content-Class: urn:content-classes:message
| | > | | | >>>>>>>>>Importance: normal
| | > | | | >>>>>>>>>Priority: normal
| | > | | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.3790.2992
| | > | | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>microsoft.public.outlook.general:130024
| | > | | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | > | | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>Emily,
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>I'm having the same problem that Scott described. When
I
| | > | followed
| | > | | | >>>>>>>>>your
| | > | | | >>>>>>>>>instructions, I noticed the indexing status informing
| there
| | > | were
| | > | | | >>>>>>>>>more
| | > | | | >>>>>>>>>than 6
| | > | | | >>>>>>>>>thounsand items to index yet. The point is:
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>I did reindexed twice up to the end.
| | > | | | >>>>>>>>>The status of indixing does not change or chage very
| | > little.
| | > | | | >>>>>>>>>Waiting for an entire indexing each time I search is
| | > | disfuncional
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>The problem is clearly in the indexing engine or
| something
| | > | like
| | > | | | >>>>>>>>>that.
| | > | | | >>>>>>>>>It
| | > | | | >>>>>>>>>happens in my emails too. I've tried all the solutions,
| | > | | | >>>>>>>>>instructions
| | > | | | >>>>>>>>>and
| | > | | | >>>>>>>>>recommendations stated in the Help & Support data, but
| thus
| | > | far
| | > | | | >>>>>>>>>this
| | > | | | >>>>>>>>>problem
| | > | | | >>>>>>>>>continues.
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>Do you have a definitive solution for it?
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>Thank you.
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>Fernando
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>""Emily Lin"" wrote:
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>> Hi Scott,
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> According your description and the screen shot, I
| | > strongly
| | > | | | >>>>>>>>>> suspect
| | > | | | >>>>>>>>>> that
| | > | | | >>>>>>>>>> the issue was caused that the specific Contact
folder
| is
| | > not
| | > | | | >>>>>>>>>> included
| | > | | | >>>>>>>> in
| | > | | | >>>>>>>>>> the "All Contacts Items" list. Click the down arrow
| | > button
| | > | on
| | > | | the
| | > | | | >>>>>>>>>> right
| | > | | | >>>>>>>>>> of the "All Contacts items" > Make sure that all the
| | > entries
| | > | | are
| | > | | | >>>>>>>>>> checked
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>>> search for the contacts again. what is the result?
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> Just highlight the Contacts folder (don't highlight
the
| | > "all
| | > | | | >>>>>>>>>> contacts
| | > | | | >>>>>>>>>> items")> type in ash to search. What is the result?
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> If it still doesn't work, send me the following
screen
| | > shot.
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options >
Search
| | > | Options.
| | > | | | >>>>>>>>>> Take
| | > | | | >>>>>>>>>> a
| | > | | | >>>>>>>>>> screen shot of it.
| | > | | | >>>>>>>>>> 2. Click the down arrow button on the right of the
"All
| | > | | Contacts
| | > | | | >>>>>>>>>> items". Take a screen shot of it.
| | > | | | >>>>>>>>>> 3. Click the down arrow button on the right of the
| search
| | > | bar,
| | > | | | >>>>>>>>>> click
| | > | | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> If anything is unclear or if you have any other
| concerns,
| | > | | please
| | > | | | >>>>>>>>>> don't
| | > | | | >>>>>>>>>> hesitate to contact me.
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> Sincerely,
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> Emily Lin,
| | > | | | >>>>>>>>>> Microsoft Online Partner Support
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
======================================================
| | > | | | >>>>>>>>>> When responding to posts, please "Reply to Group"
via
| | > your
| | > | | | >>>>>>>>>> newsreader
| | > | | | >>>>>>>>>> so that others may learn and benefit from this issue.
| | > | | | >>>>>>>>>>
======================================================
| | > | | | >>>>>>>>>> This posting is provided "AS IS" with no warranties,
| and
| | > | | confers
| | > | | | >>>>>>>>>> no
| | > | | | >>>>>>>>>> rights.
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>>
| | > | | | >>>>>>>>>> --------------------
| | > | | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| | > | | | >>>>>>>>>> >References:
| | > | | <[email protected]>
| | > | | | >>>>>>>>>> ><[email protected]> <D7B47D51-
| | > | | | >>>>>>>> 415F-
| | > | | | >>>>>>>>>> (e-mail address removed)>
| | > | | | >>>>>>>>>> <[email protected]>
| | > | | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | >>>>>>>>>> @microsoft.com>
| <[email protected]>
| | > | | | >>>>>>>>>> >Subject: Re: Outlook search not working
| | > | | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| | > | | | >>>>>>>>>> >Lines: 261
| | > | | | >>>>>>>>>> >Message-ID:
| | > | | <[email protected]>
| | > | | | >>>>>>>>>> >MIME-Version: 1.0
| | > | | | >>>>>>>>>> >Content-Type: multipart/mixed;
| | > | | | >>>>>>>>>> >
boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| | > | | | >>>>>>>>>> >X-Priority: 3
| | > | | | >>>>>>>>>> >X-MSMail-Priority: Normal
| | > | | | >>>>>>>>>> >Importance: Normal
| | > | | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | > | | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | > | | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| | > | | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| | > | | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| | > | | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| | > | | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| | > | | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| | > | | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| | > | | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | > | | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >
| | > | | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
| | > contact
| | > | | page
| | > | | | >>>>>>>>>> >with
| | > | | | >>>>>>>>>> >contacts in it and then second shows where I have
| typed
| | > in
| | > | a
| | > | | few
| | > | | | >>>>>>>>>> >letters to
| | > | | | >>>>>>>>>> >have it find one of my contacts. As you can see it
| | > finds
| | > | | | >>>>>>>>>> >nothing.
| | > | | | >>>>>>>>>> >
| | > | | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more to
| | > index.
| | > | I
| | > | | | >>>>>>>>>> >tried
| | > | | | >>>>>>>>>> >the
| | > | | | >>>>>>>>>> >remaining things you mentioned in the post and
still
| the
| | > | same
| | > | | | >>>>>>>>>> >results.
| | > | | | >>>>>>>>>> >
in
| | > | message
| | > | | | >>>>>>>>>> >| | > | | | >>>>>>>>>> >> Hi Scott,
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Thanks for your reply.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is
for
| | > | Windows
| | > | | | >>>>>>>>>> >> XP.
| | > | | | >>>>>>>>>> >> As
| | > | | | >>>>>>>>>> >> you are
| | > | | | >>>>>>>>>> >> using Windows Vista, the desktop search is a
| built-in
| | > | | | >>>>>>>>>> >> component
| | > | | | >>>>>>>>>> >> in
| | > | | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my
last
| | > | reply.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> When you search for contacts, have you first gone
to
| | > the
| | > | | | >>>>>>>>>> >> outlook
| | > | | | >>>>>>>>>> >> contacts
| | > | | | >>>>>>>>>> >> folder and then do a research?
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Please take a screen shot of the search result
when
| | > you
| | > | try
| | > | | to
| | > | | | >>>>>>>>>> >> search for
| | > | | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important
for
| us
| | > to
| | > | | | >>>>>>>>>> >> resolve
| | > | | | >>>>>>>>>> >> the
| | > | | | >>>>>>>>>> >> issue more efficiently. Thanks for your
cooperation
| | > and
| | > | | | >>>>>>>>>> >> patience.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> How to take a screen shot, please follow the steps
| | > below:
| | > | | | >>>>>>>>>> >>
| | > | | ------------------------------------------------------------------
| | > | | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen
key
| | > | (right
| | > | | of
| | > | | | >>>>>>>>>> >> F12
| | > | | | >>>>>>>>>> >> key)
| | > | | | >>>>>>>>>> >> Note: nothing will happen.
| | > | | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
| | > Programs
| | > | >
| | > | | | >>>>>>>>>> >> Accessories >
| | > | | | >>>>>>>>>> >> Paint).
| | > | | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| | > | | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a *.jpg
| file
| | > and
| | > | | send
| | > | | | >>>>>>>>>> >> it
| | > | | | >>>>>>>>>> >> to
| | > | | | >>>>>>>>>> >> me as
| | > | | | >>>>>>>>>> >> an attachment.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> At this point, perform the steps below to see if
it
| | > works.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| | > | | | >>>>>>>>>> >> 2. Click the down arrow button on the right of the
| | > search
| | > | | bar,
| | > | | | >>>>>>>>>> >> click
| | > | | | >>>>>>>>>> >> Indexing Status.
| | > | | | >>>>>>>>>> >> Does it say "outlook has finished indexing all of
| your
| | > | | items"?
| | > | | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar to
| | > search
| | > | | it.
| | > | | | >>>>>>>>>> >> What
| | > | | | >>>>>>>>>> >> is the
| | > | | | >>>>>>>>>> >> result?
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> 4. Click the down arrow button on the right of the
| | > search
| | > | | bar,
| | > | | | >>>>>>>>>> >> click
| | > | | | >>>>>>>>>> >> Search Options.
| | > | | | >>>>>>>>>> >> 5. Make sure that the folders have been checked
to
| be
| | > | | | >>>>>>>>>> >> indexing.
| | > | | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose All
| | > Folder.
| | > | | | >>>>>>>>>> >> Click
| | > | | | >>>>>>>>>> >> OK.
| | > | | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> If anything is unclear or if you have any other
| | > concerns,
| | > | | | >>>>>>>>>> >> please
| | > | | | >>>>>>>>>> >> don't
| | > | | | >>>>>>>>>> >> hesitate to contact me.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Sincerely,
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Emily Lin,
| | > | | | >>>>>>>>>> >> Microsoft Online Partner Support
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >>
| ======================================================
| | > | | | >>>>>>>>>> >> When responding to posts, please "Reply to Group"
| via
| | > your
| | > | | | >>>>>>>>>> >> newsreader so
| | > | | | >>>>>>>>>> >> that others may learn and benefit from this issue.
| | > | | | >>>>>>>>>> >>
| ======================================================
| | > | | | >>>>>>>>>> >> This posting is provided "AS IS" with no
warranties,
| | > and
| | > | | | >>>>>>>>>> >> confers
| | > | | | >>>>>>>>>> >> no
| | > | | | >>>>>>>>>> >> rights.
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >>
| | > | | | >>>>>>>>>> >> --------------------
| | > | | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| | > | | | >>>>>>>>>> >>>References:
| | > | | | >>>>>>>>>>| | > | | | >>>>>>>>>> >>><[email protected]>
| | > <D7B47D51-415F-
| | > | | | >>>>>>>>>> >> (e-mail address removed)>
| | > | | | >>>>>>>>>> >> <[email protected]>
| | > | | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| | > | | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| | > | | | >>>>>>>>>> >>>Lines: 1
| | > | | | >>>>>>>>>> >>>Message-ID:
| | > | | | >>>>>>>>>>| | > | | | >>>>>>>>>> >>>MIME-Version: 1.0
| | > | | | >>>>>>>>>> >>>Content-Type: text/plain;
| | > | | | >>>>>>>>>> >>> format=flowed;
| | > | | | >>>>>>>>>> >>> charset="iso-8859-1";
| | > | | | >>>>>>>>>> >>> reply-type=original
| | > | | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| | > | | | >>>>>>>>>> >>>X-Priority: 3
| | > | | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| | > | | | >>>>>>>>>> >>>Importance: Normal
| | > | | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail
12.0.1606
| | > | | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE
V12.0.1606
| | > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| | > | | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| | > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| | > | | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | > | | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| | > | | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
127.0.0.1
| | > | | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >>>
| | > | | | >>>>>>>>>> >>>Emily,
| | > | | | >>>>>>>>>> >>>
| | > | | | >>>>>>>>>> >>>Instead of renaming my user profile I went ahead
and
| | > | | created a
| | > | | | >>>>>>>>>> >>>new
| | > | | | >>>>>>>>>> >>>user
| | > | | | >>>>>>>>>> >>>account and logged in as that user on this
machine.
| I
| | > | then
| | > | | | >>>>>>>>>> >>>created
| | > | | | >>>>>>>>>> >>>a new
| | > | | | >>>>>>>>>> >>>Outlook Profile and created a email account. I
| added
| | > some
| | > | | | >>>>>>>>>> >>>contacts
| | > | | | >>>>>>>>>> >>>and
| | > | | | >>>>>>>>>> >>>tried doing a search and got the same problems.
So
| it
| | > | does
| | > | | | >>>>>>>>>> >>>not
| | > | | | >>>>>>>>>> >>>appear to
| | > | | | >>>>>>>>>> >>>be
| | > | | | >>>>>>>>>> >>>a user profile. I am not at the point where I
can't
| | > | search
| | > | | my
| | > | | | >>>>>>>>>> >>>emails
| | > | | | >>>>>>>>>> >>>either.
| | > | | | >>>>>>>>>> >>>
| | > | | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff you
| | > | mentioned
| | > | | | >>>>>>>>>> >>>and
| | > | | | >>>>>>>>>> >>>after the
| | > | | | >>>>>>>>>> >>>reboot the problem was still there. I did not
| | > re-install
| | > | | the
| | > | | | >>>>>>>>>> >>>Windows
| | > | | | >>>>>>>>>> >>>search
| | > | | | >>>>>>>>>> >>>because I am running Vista Ultimate and that
| download
| | > | said
| | > | | it
| | > | | | >>>>>>>>>> >>>was
| | > | | | >>>>>>>>>> >>>only for
| | > | | | >>>>>>>>>> >>>XP. Let me know what you would like to try next.
| | > | | | >>>>>>>>>> >>>
| | > | | | >>>>>>>>>> >>>Thanks
| | > | | | >>>>>>>>>> >>>
| | > | | | >>>>>>>>>> >>>""Emily Lin"" <[email protected]>
wrote
| in
| | > | | message
| | > | | | >>>>>>>>>> >>>| | > | | | >>>>>>>>>> >>>> Hi Scott,
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation? If
| not,
| | > | | please
| | > | | | >>>>>>>>>> >>>> repair
| | > | | | >>>>>>>>>> >>>> it
| | > | | | >>>>>>>>>> >>>> and
| | > | | | >>>>>>>>>> >>>> then test the issue.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> If the issue persists, create a New User
Profile
| to
| | > see
| | > | | if
| | > | | | >>>>>>>>>> >>>> the
| | > | | | >>>>>>>>>> >>>> issue
| | > | | | >>>>>>>>>> >>>> persists.
| | > | | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
| | > CO:\Documents
| | > | | and
| | > | | | >>>>>>>>>> >>>> Settings\Username, please just rename the
| | > problematic
| | > | User
| | > | | | >>>>>>>>>> >>>> account
| | > | | | >>>>>>>>>> >>>> Name.
| | > | | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| | > | | automatically
| | > | | | >>>>>>>>>> >>>> create
| | > | | | >>>>>>>>>> >>>> a new
| | > | | | >>>>>>>>>> >>>> User Profile.
| | > | | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you can
| | > search.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Also please make a clean boot to see if the
issue
| is
| | > | | related
| | > | | | >>>>>>>>>> >>>> to
| | > | | | >>>>>>>>>> >>>> some
| | > | | | >>>>>>>>>> >>>> third
| | > | | | >>>>>>>>>> >>>> party software

lease follow this suggestion to
| | > narrow
| | > | | down
| | > | | | >>>>>>>>>> >>>> this
| | > | | | >>>>>>>>>> >>>> problem:
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig"
| (without
| | > the
| | > | | | >>>>>>>>>> >>>> quotation
| | > | | | >>>>>>>>>> >>>> marks)
| | > | | | >>>>>>>>>> >>>> in the Open box and press Enter.
| | > | | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective Startup;
| | > click
| | > | to
| | > | | | >>>>>>>>>> >>>> clear
| | > | | | >>>>>>>>>> >>>> the
| | > | | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini
File",
| | > "Load
| | > | | | >>>>>>>>>> >>>> System
| | > | | | >>>>>>>>>> >>>> Services"
| | > | | | >>>>>>>>>> >>>> and
| | > | | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot
clear
| | > the
| | > | | "Use
| | > | | | >>>>>>>>>> >>>> Original
| | > | | | >>>>>>>>>> >>>> Boot.ini" radio button.
| | > | | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio
| button
| | > to
| | > | | | >>>>>>>>>> >>>> return
| | > | | | >>>>>>>>>> >>>> to
| | > | | | >>>>>>>>>> >>>> the
| | > | | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all
| | > microsoft
| | > | | | >>>>>>>>>> >>>> services",
| | > | | | >>>>>>>>>> >>>> click
| | > | | | >>>>>>>>>> >>>> disable all. If the "disable all" is not
| available,
| | > | please
| | > | | | >>>>>>>>>> >>>> just
| | > | | | >>>>>>>>>> >>>> skip it.
| | > | | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable
all".
| If
| | > the
| | > | | | >>>>>>>>>> >>>> "disable
| | > | | | >>>>>>>>>> >>>> all" is
| | > | | | >>>>>>>>>> >>>> not available, please just skip it.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> 5. Click OK.
| | > | | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search to
| try
| | > | again:
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP
| | > (KB917013)
| | > | | | >>>>>>>>>> >>>>
| | > | |
| | > |
| | >
|
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| | > | | 9227-2206277AB7C9&displaylang=en
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Hope this help.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Sincerely,
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Emily Lin,
| | > | | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>>
| | > ======================================================
| | > | | | >>>>>>>>>> >>>> When responding to posts, please "Reply to
Group"
| | > via
| | > | your
| | > | | | >>>>>>>>>> >>>> newsreader so
| | > | | | >>>>>>>>>> >>>> that others may learn and benefit from this
issue.
| | > | | | >>>>>>>>>> >>>>
| | > ======================================================
| | > | | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no
| warranties,
| | > and
| | > | | | >>>>>>>>>> >>>> confers
| | > | | | >>>>>>>>>> >>>> no
| | > | | | >>>>>>>>>> >>>> rights.
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>>
| | > | | | >>>>>>>>>> >>>> --------------------
| | > | | | >>>>>>>>>> >>>>>From: "Scott Micale" <[email protected]>
| | > | | | >>>>>>>>>> >>>>>References:
| | > | | | >>>>>>>>>>
| >>>>><[email protected]>
| | > | | | >>>>>>>>>> >>>>><[email protected]>
| | > | | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| | > | | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| | > | | | >>>>>>>>>> >>>>>Lines: 2
| | > | | | >>>>>>>>>> >>>>>Message-ID:
| | > | | | >>>>>>>>>>
| >>>>><[email protected]>
| | > | | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| | > | | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| | > | | | >>>>>>>>>> >>>>> format=flowed;
| | > | | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| | > | | | >>>>>>>>>> >>>>> reply-type=original
| | > | | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| | > | | | >>>>>>>>>> >>>>>X-Priority: 3
| | > | | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| | > | | | >>>>>>>>>> >>>>>Importance: Normal
| | > | | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail
| 12.0.1606
| | > | | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE
| V12.0.1606
| | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| | > | | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| | > | | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| | > | | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| | > | | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | > | | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| | > | | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
| 127.0.0.1
| | > | | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | > | | | >>>>>>>>>> >>>>>
| | > | | | >>>>>>>>>> >>>>>Emily,
| | > | | | >>>>>>>>>> >>>>>
| | > | | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I am
| | > having
| | > | the
| | > | | | >>>>>>>>>> >>>>>same
| | > | | | >>>>>>>>>> >>>>>issue.
| | > | | | >>>>>>>>>> >>>>>One
| | > | | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| | > | | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| | > | | | >>>>>>>>>> >>>>>was I suppose to see anything happen on screen?
I
| | > did
| | > | | not
| | > | | | >>>>>>>>>> >>>>>see
| | > | | | >>>>>>>>>> >>>>>anything
| | > | | | >>>>>>>>>> >>>>>and
| | > | | | >>>>>>>>>> >>>>>was just curious if it did anything. Please
| direct
| | > me
| | > | to
| | > | | | >>>>>>>>>> >>>>>what
| | > | | | >>>>>>>>>> >>>>>steps you
| | > | | | >>>>>>>>>> >>>>>want me to take next.
| | > | | | >>>>>>>>>> >>>>>
| | > | | | >>>>>>>>>> >>>>>Thanks
| | > | | | >>>>>>>>>> >>>>>-scott
| | > | | | >>>>>>>>>> >>>>>
| | > | | | >>>>>>>>>> >>>>>""Emily Lin"" <[email protected]>
| wrote
| | > in
| | > | | | >>>>>>>>>> >>>>>message
| | > | | | >>>>>>>>>> >>>>>| | > | | | >>>>>>>>>> >>>>>> Hi Scott,
| | > | | | >>>>>>>>>> >>>>>>
| | > | | | >>>>>>>>>> >>>>>> Such an issue may occur under several
| situations.
| | > The
| | > | | most
| | > | | | >>>>>>>>>> >>>>>> common
| | > | | | >>>>>>>>>> >>>>>> causes
| | > | | | >>>>>>>>>> >>>>>> are:
| | > | | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
| | > incomplete.
| | > | | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook indexing.
| | > | | | >>>>>>>>>> >>>>>> 3. Other causes.
| | > | | | >>>>>>>>>> >>>>>>
| | > | | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow
down
| | > this
| | > | | | >>>>>>>>>> >>>>>> issue
| | > | | | >>>>>>>>>> >>>>>> and
| | > | | | >>>>>>>>>> >>>>>> resolve
| | > | | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation will
be
| | > | | | >>>>>>>>>> >>>>>> appreciated.
| | > | | | >>>>>>>>>> >>>>>>
| | > | | | >>>>>>>>>
| | > | | | >>>>>>>>
| | > | | | >>>>>>>>
| | > | | | >>>>>>
| | > | | | >>>>>
| | > | | | >>>>>
| | > | | | >>>>
| | > | | | >>>
| | > | | | >>>
| | > | | | >>
| | > | | | >
| | > | | | >
| | > | | |
| | > | |
| | > | |
| | > |
| | > |
| | >
| |
|
|

Steven Du [MSFT] · Jul 31, 2008

Hello Scott,

How are you?

I haven't received any responses from you lately, and I am wondering if I
can provide further assistance or not. Please let me know if there is
anything that I can do for you. I look forward to hearing from you soon.

Sincerely,

Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

From: (e-mail address removed) (Steven Du [MSFT])
Organization: Microsoft
Date: Tue, 29 Jul 2008 07:45:26 GMT
Subject: Re: Outlook search not working

Hello Scott,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience so that we can assist further.

Sincerely,

Steven Du
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
PLEASE NOTE: The partner online technical community are provided to assist
with break/fix issues and simple how to questions.

We also love to hear your product feedback! Let us know what you think by
posting

from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback

We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
======================================================

--------------------

From: (e-mail address removed) ("Emily Lin [MSFT]")
Organization: [Microsoft]
Date: Thu, 24 Jul 2008 05:16:06 GMT
Subject: Re: Outlook search not working

Hi Scott,

Before we go any further, I write a summary for this case so that we can
address this issue more efficiently. If there is anything wrong in the
summary, feel free to let me know.

Issue:
=====
1. Outlook search feature not working when searching through my Outlook
2007 contacts.
2. It works when searching through the emails.
3. Event error: The content source
<mapi://{s-1-5-21-189038056-1230993814-239210854-1668}/> cannot be
accessed.
4. You are using Outlook 2007 and Vista.

Steps which we did
===============
1. check the indexing status in Contacts. When it finishes, the search
still doesn't work.
2. Repair Office 2007.
3. Run fixmapi.exe and re-indexing.
4. Create a new Windows account.
5. Windows clean boot mode.
6. Create a new Outlook profile.
7. create a new indexing location.
8. Empty the search data

The issue persists after the above steps.

Based on my further research, such an issue may also be caused by the
addins in Outlook (such as the Symantec 10.1 addin). Follow the steps
below to see if it works.

#1 delete all the Outlook addins
==============
1. Close Outlook 2007. Run regedit to open the Registry Editor.
2. Locate the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\
3. Right click it and choose Export to backup it as a file OLaddin1.reg
on
the desktop.
4. Delete all the sub-keys under the above key - Addins.
5. Repeat the step 2-4 for the following registry key.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\
6. Start Outlook 2007. Try to search something in the contacts folder.
What is the result?
7. Go to Tools > Instant Search >Advanced Find... to see if you can use
this Find option.

If the issue persists, go to next step.

#2 Start Outlook in Safe Mode
======
1. Quit Outlook. Click Start menu, and click Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks).
Notes: There is a space character between Outlook and the forward slash
(/).
3. Click OK.
4. Try to search for contacts again. If it works, rename the Cache Files
======
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old". These four files are temporary cache
files
that Outlook 2003 loads on startup. (Be sure to check the "Search hidden
files and folders" box under "More advanced options")

outcmd.dat
extend.dat
frmcache.dat
views.dat

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------

From: "Scott Micale" <[email protected]>
References: <[email protected]>

<[email protected]> <09AE6D63-740C-
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>
<PpBytd#[email protected]> <FA91E758-8EDF-48D4-A75C-
(e-mail address removed)> <[email protected]>

"Emily Lin [MSFT]" said:
Subject: Re: Outlook search not working
Date: Wed, 23 Jul 2008 08:12:45 -0400
Lines: 1
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
Importance: Normal
X-Newsreader: Microsoft Windows Live Mail 12.0.1606
X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
X-MS-CommunityGroup-PostID: {94D12F75-7A78-476F-B104-9942317F065F}
X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
X-MS-CommunityGroup-ParentID: 84B296AF-F3A8-479E-812B-7BD57D4A2E68
Newsgroups: microsoft.public.outlook.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139222
NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
X-Tomcat-NG: microsoft.public.outlook.general

Emily we have tried this step previously and it gives me the same results.

"Emily Lin [MSFT]" said:

Hi Scott,

Create a new Outlook profile to test the issue.
================
1. Exit Outlook. Click Start menu > Control Panel
2. Double-click the Mail icon
3. In the Mail Setup dialog box, click Show Profiles. Click the General
tab, click "Prompt for a profile to be used".
4. Click Add.
5. In the New Profile dialog box, under Profile Name, type a descriptive
name for the new profile, and then click OK.
6. In the E-mail Accounts dialog box, select "Add a new e-mail

Click to expand...

account"
in

the e-mail options, and then follow the wizard to configure your email
account.
7. Start Outlook with the new profile and perform a test.
8. Add some items in the Contacts folder. Or click File > Open > Outlook
Data File > select an existing *.pst file to open it which contains many
contacts in the Contacts folder.

9. Wait for a while to make sure that the contacts folder is finished
indexing.
10. Search a contact in the contacts folder in the new Outlook profile.
Does it return the correct contact item?

For detail information, please refer to the following KB article.
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/?id=829918

If the problem is resolved, please import the original data into your new
profile.

Move data from the original profile to the new profile
==============
Click File menu > Open > Outlook Data File > choose the pst file which
contains the data in original profile to open it in the new profile. Thus,
there should be a new Personal Folders in the Outlook Folder List.

By default, the pst file for original Outlook profile is located in the
folder:
C:\Documents and Settings\<your-login-name>\Local Settings\Application
Data\Microsoft\Outlook\

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
(e-mail address removed)>
<[email protected]>
<433822D9-FAFD-44A5-823B-358B64953F05
@microsoft.com> <[email protected]>
<[email protected]> <1197CA84-
(e-mail address removed)>
<[email protected]>
<BEEA91D1-339B-4D8D-8043-93B9423B6A48
@microsoft.com> <[email protected]>
<[email protected]>
<[email protected]>

Click to expand...

newsreader
so images
of

Daisy Cao [MSFT] · Jul 31, 2008

Hello Scott,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.

I am looking forward to your response.

Regards,

Daisy Cao, MCSE 2000

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 106207872
| References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<gkR2iK#[email protected]>
<[email protected]>
<[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Daisy Cao [MSFT])
| Organization: Microsoft
| Date: Tue, 29 Jul 2008 12:08:56 GMT
| Subject: Re: Outlook search not working
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 1547
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:140293
| NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
|
|
| Hello Scott,
|
| I am standing waiting for the screenshot, have you tried to send me to
| personal email account? If you have any trouble, please post back here.
|
| Best Regards,
|
| Daisy Cao
| MCSE, MCSA, MCDBA
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ======================================================
|
| PLEASE NOTE: The partner online technical community are provided to
assist
|
| with break/fix issues and simple how to questions.
|
|
| We also love to hear your product feedback! Let us know what you think by
|
| posting
|
| from the web interface: Partner Feedback
|
| from your newsreader: microsoft.private.directaccess.partnerfeedback
|
| We look forward to hearing from you!
|
| ======================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
|
| that others may learn and benefit from this issue.
|
| ======================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | X-Tomcat-ID: 72833659
| | References: <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <[email protected]>
| <gkR2iK#[email protected]>
| <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (e-mail address removed) (Daisy Cao [MSFT])
| | Organization: Microsoft
| | Date: Thu, 24 Jul 2008 09:30:06 GMT
| | Subject: Re: Outlook search not working
| | X-Tomcat-NG: microsoft.public.outlook.general
| | Message-ID: <[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | Lines: 1403
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139443
| | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| |
| |
| | Hi Scott,
| |
| | I am sorry to hear the screenshots cannot display in the newsgroup.
| |
| | At this time, please send me the screenshots directly at
| | (e-mail address removed). I will get back to you as soon as possible.
| |
| | Best Regards,
| |
| | Daisy Cao
| | MCSE, MCSA, MCDBA
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | ======================================================
| |
| | PLEASE NOTE: The partner online technical community are provided to
| assist
| |
| | with break/fix issues and simple how to questions.
| |
| |
| | We also love to hear your product feedback! Let us know what you think
by
| |
| | posting
| |
| | from the web interface: Partner Feedback
| |
| | from your newsreader: microsoft.private.directaccess.partnerfeedback
| |
| | We look forward to hearing from you!
| |
| | ======================================================
| |
| | When responding to posts, please "Reply to Group" via your newsreader
so
| |
| | that others may learn and benefit from this issue.
| |
| | ======================================================
| |
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| | | From: "Scott Micale" <[email protected]>
| | | References: <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <[email protected]>
| | <gkR2iK#[email protected]>
| | | Subject: Re: Outlook search not working
| | | Date: Wed, 23 Jul 2008 09:26:49 -0400
| | | Lines: 1
| | | Message-ID: <[email protected]>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | format=flowed;
| | | charset="iso-8859-1";
| | | reply-type=original
| | | Content-Transfer-Encoding: 7bit
| | | X-Priority: 3
| | | X-MSMail-Priority: Normal
| | | Importance: Normal
| | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | X-MS-CommunityGroup-PostID: {76336CF9-6B03-4D56-BDA3-34FCF76A01EC}
| | | X-MS-CommunityGroup-ThreadID: 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | X-MS-CommunityGroup-ParentID: 732294B5-4AE6-4C24-B3B3-A0DF3F7ACECC
| | | Newsgroups: microsoft.public.outlook.general
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:139233
| | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | X-Tomcat-NG: microsoft.public.outlook.general
| | |
| | | When I send you my message and attach the screen shots the message is
| not
| | | appearing. Is there another way to get you the screen shots? Well I
| did
| | | what you asked in the previous post and I am still having the same
| issues.
| | |
| | |
| | |
| | | | | | >
| | | > Hello Scott,
| | | >
| | | > How are you?
| | | >
| | | > I am currently standing by for an update from you and would like to
| know
| | | > how things are going there. Please let me know if there is anything
| | else I
| | | > can do further assistance.
| | | >
| | | > I am looking forward to your response.
| | | >
| | | > Daisy Cao
| | | > MCSE, MCSA, MCDBA
| | | > Microsoft Online Partner Support
| | | >
| | | > Get Secure! - www.microsoft.com/security
| | | >
| | | > ======================================================
| | | >
| | | > PLEASE NOTE: The partner online technical community are provided to
| | assist
| | | >
| | | > with break/fix issues and simple how to questions.
| | | >
| | | >
| | | > We also love to hear your product feedback! Let us know what you
| think
| | by
| | | >
| | | > posting
| | | >
| | | > from the web interface: Partner Feedback
| | | >
| | | > from your newsreader: microsoft.private.directaccess.partnerfeedback
| | | >
| | | > We look forward to hearing from you!
| | | >
| | | > ======================================================
| | | >
| | | > When responding to posts, please "Reply to Group" via your
newsreader
| so
| | | >
| | | > that others may learn and benefit from this issue.
| | | >
| | | > ======================================================
| | | >
| | | > This posting is provided "AS IS" with no warranties, and confers no
| | | > rights.
| | | >
| | | >
| | | > --------------------
| | | > | X-Tomcat-ID: 114186869
| | | > | References: <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > <[email protected]>
| | | > | MIME-Version: 1.0
| | | > | Content-Type: text/plain
| | | > | Content-Transfer-Encoding: 7bit
| | | > | From: (e-mail address removed) (Daisy Cao [MSFT])
| | | > | Organization: Microsoft
| | | > | Date: Fri, 18 Jul 2008 11:36:29 GMT
| | | > | Subject: Re: Outlook search not working
| | | > | X-Tomcat-NG: microsoft.public.outlook.general
| | | > | Message-ID: <[email protected]>
| | | > | Newsgroups: microsoft.public.outlook.general
| | | > | Lines: 1070
| | | > | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:138367
| | | > | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| | | > |
| | | > |
| | | > | Hello Scott,
| | | > |
| | | > | I am just checking to see how this is going. Please drop me a
quick
| | note
| | | > at
| | | > | your convenience to let me know the current status of this issue.
| If
| | you
| | | > | have any concerns, please do not hesitate to let me know. Thanks,
| and
| | | > have
| | | > | a great day!

| | | > |
| | | > | Regards,
| | | > |
| | | > | Daisy Cao, MCSE 2000
| | | > |
| | | > | Microsoft Online Support
| | | > | Microsoft Global Technical Support Center
| | | > |
| | | > | Get Secure! - www.microsoft.com/security
| | | > | ====================================================
| | | > | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | > | that others may learn and benefit from your issue.
| | | > | ====================================================
| | | > | This posting is provided "AS IS" with no warranties, and confers
no
| | | > rights.
| | | > |
| | | > |
| | | > | --------------------
| | | > | | X-Tomcat-ID: 33921651
| | | > | | References: <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | <[email protected]>
| | | > | | MIME-Version: 1.0
| | | > | | Content-Type: text/plain
| | | > | | Content-Transfer-Encoding: 7bit
| | | > | | From: (e-mail address removed) (Daisy Cao [MSFT])
| | | > | | Organization: Microsoft
| | | > | | Date: Wed, 16 Jul 2008 08:10:39 GMT
| | | > | | Subject: Re: Outlook search not working
| | | > | | X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | Message-ID: <[email protected]>
| | | > | | Newsgroups: microsoft.public.outlook.general
| | | > | | Lines: 965
| | | > | | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.outlook.general:137760
| | | > | | NNTP-Posting-Host: tk5tomimport2.phx.gbl 10.201.218.20
| | | > | |
| | | > | |
| | | > | | Hello Scott,
| | | > | |
| | | > | | Thank you for keeping in touch. As Emily is out of Office
| | currently, I
| | | > | will
| | | > | | continue work with you on this Outlook search issue and hope we
| can
| | | > solve
| | | > | | the issue finally.
| | | > | |
| | | > | | To provide efficient steps, I would like to summarize our issue
| | first,
| | | > if
| | | > | | there is any misunderstanding, don't hesitate to let me know.
| | | > | |
| | | > | | Problem Product: Outlook 2007 search/Windows Desktop Search
| | | > | | OS: Windows XP
| | | > | | Issue: Outlook search did not work
| | | > | |
| | | > | | Troubleshooting steps:
| | | > | | =========
| | | > | | 1. Re-index Outlook
| | | > | | 2: Run Windows in clean boot
| | | > | | 3. Install Windows Desktop Search 3.01 for Windows XP (KB917013)
| | | > | | 4. New Windows XP account
| | | > | | 5. Repair Outlook.
| | | > | |
| | | > | | I also would like to confirm the following questions:
| | | > | |
| | | > | | 1. Is Windows Search working fine?
| | | > | |
| | | > | | Note: as Outlook uses a Windows component to perform search,
this
| | | > issue
| | | > | may
| | | > | | be caused by some Windows system issues.
| | | > | |
| | | > | | 2. Is there any result when searching emails in Outlook?
| | | > | |
| | | > | | 3. Is there any result when we try to search in Tools >
Advanced
| | | > search?
| | | > | |
| | | > | | In addition, please capture a screenshot of failed search.
| | | > | |
| | | > | | Screenshot:
| | | > | | =======
| | | > | | 1. Whenever the failed screen appears, please press the Print
| Screen
| | | > key
| | | > | | (PrtScn) on your keyboard.
| | | > | | 2. Click Start, click Run, type MSPAINT, and click OK.
| | | > | | 3. In Paint, click Paste under the Edit Menu, click Save under
| the
| | | > File
| | | > | | menu, type a file name for the snap shot, choose JPEG as "Save
as
| | | > type",
| | | > | | click "Desktop" on the left pane, and click Save.
| | | > | | 4. Please find the screenshot on the Desktop and send it to me.
| | | > | |
| | | > | | Thank you for your patience and cooperation. I look forward to
| | hearing
| | | > | from
| | | > | | you.
| | | > | |
| | | > | | Regards,
| | | > | |
| | | > | | Daisy Cao, MCSE 2000
| | | > | |
| | | > | | Microsoft Online Support
| | | > | | Microsoft Global Technical Support Center
| | | > | |
| | | > | | Get Secure! - www.microsoft.com/security
| | | > | | ====================================================
| | | > | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | > so
| | | > | | that others may learn and benefit from your issue.
| | | > | | ====================================================
| | | > | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | | > | rights.
| | | > | |
| | | > | | --------------------
| | | > | | | From: "Scott Micale" <[email protected]>
| | | > | | | References:
<[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | <[email protected]>
| | | > | | | Subject: Re: Outlook search not working
| | | > | | | Date: Tue, 15 Jul 2008 12:12:44 -0400
| | | > | | | Lines: 1
| | | > | | | Message-ID:
<[email protected]>
| | | > | | | MIME-Version: 1.0
| | | > | | | Content-Type: text/plain;
| | | > | | | format=flowed;
| | | > | | | charset="iso-8859-1";
| | | > | | | reply-type=original
| | | > | | | Content-Transfer-Encoding: 7bit
| | | > | | | X-Priority: 3
| | | > | | | X-MSMail-Priority: Normal
| | | > | | | Importance: Normal
| | | > | | | X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | > | | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | > | | | X-MS-CommunityGroup-PostID:
| {FD3F53B8-7CD8-41C9-8AD4-8344506AD772}
| | | > | | | X-MS-CommunityGroup-ThreadID:
| 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | X-MS-CommunityGroup-ParentID:
| 80C7C329-BCD7-4A3B-8EB3-5907178ED71D
| | | > | | | Newsgroups: microsoft.public.outlook.general
| | | > | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.outlook.general:137617
| | | > | | | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | > | | | X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | |
| | | > | | | yes I did repair Office like you mentioned in a previous
post.
| I
| | am
| | | > | | amazed
| | | > | | | at all the people the are having this exact same issue with
| | Outlook
| | | > and
| | | > | | | search and you people at Microsoft have not taken further
steps
| to
| | | > fix
| | | > | | this
| | | > | | | issue. If you google this problem it is all over other
message
| | | > boards
| | | > | | with
| | | > | | | fix at all. I have performed all the steps you outlined in
your
| | | > | pervious
| | | > | | | posts and still no resolution to this issue. It sounds like
| you
| | are
| | | > not
| | | > | | | sure where to take it from here and I am at a loss as well.
| WADS
| | | > 4.0
| | | > | did
| | | > | | | not
| | | > | | | make a difference when I removed it and re-installed it.
Does
| | this
| | | > | need
| | | > | | to
| | | > | | | be pushed up the ladder to second level support? I also
| created
| | the
| | | > new
| | | > | | | account you mentioned and the problem was still there. Let
me
| | know
| | | > | where
| | | > | | | you want to go from here.
| | | > | | |
| | | > | | |
| | | > message
| | | > | | | | | | > | | | > Hi Scott,
| | | > | | | >
| | | > | | | > I am surprise that the issue persists after performing the
| | steps.
| | | > | | Before
| | | > | | | > we go any further, I would like to know that: Have you
| repaired
| | | > | Office
| | | > | | | > 2007 (step 2 in my first reply)?
| | | > | | | >
| | | > | | | > According to current situation, perform the steps below and
| let
| | me
| | | > | know
| | | > | | | > the result.
| | | > | | | >
| | | > | | | > #1 Empty the search data
| | | > | | | > ======================
| | | > | | | > 1. Go to Start > Control Panel > Indexing Options.
| | | > | | | > 2. Click Advanced.
| | | > | | | > 3. In the Indexing settings tab, in the field of 'index
| | location',
| | | > | copy
| | | > | | | > the current location to the address bar in Windows Explorer
| to
| | | > open
| | | > | it.
| | | > | | | >
| | | > | | | > 4. And then go to the folder Search > Data > applications >
| | | > Windows.
| | | > | | Empty
| | | > | | | > this folder.
| | | > | | | > 5. Test the issue again.
| | | > | | | >
| | | > | | | > If the issue persists, go to step 2.
| | | > | | | >
| | | > | | | > #2 Uninstall the Windows Desktop Search. And then
re-install
| it
| | to
| | | > | see
| | | > | | if
| | | > | | | > it works.
| | | > | | | >
| | | > | | | > #3 Create a New Windows Account (windows XP)
| | | > | | | > =======================
| | | > | | | >
| | | > | | | > If the problem still occurs, let's create a new windows
| account
| | to
| | | > | | check
| | | > | | | > the problem.
| | | > | | | >
| | | > | | | > 1. Start the computer.
| | | > | | | > 2. Click Start-> Control Panel, click "switch to the
classic
| | view"
| | | > | and
| | | > | | | > then double click User accounts Icon.
| | | > | | | > 3. Click the Add button to create a new Windows account,
type
| | the
| | | > | | username
| | | > | | | > and domain, then click next, click the other tab and select
| | | > | | | > administrator, and click finish.
| | | > | | | > 4. Log off the current user and log on to Windows with the
new
| | | > | account.
| | | > | | | >
| | | > | | | > For more information: Q279783 HOW TO: Create and Configure
| User
| | | > | | Accounts
| | | > | | | > in Windows XP
| | | > | | | >
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783
| | | > | | | >
| | | > | | | > If anything is unclear or if you have any other concerns,
| please
| | | > | don't
| | | > | | | > hesitate to contact me.
| | | > | | | >
| | | > | | | > Sincerely,
| | | > | | | >
| | | > | | | > Emily Lin,
| | | > | | | > Microsoft Online Partner Support
| | | > | | | >
| | | > | | | > Get Secure! - www.microsoft.com/security
| | | > | | | > ======================================================
| | | > | | | > When responding to posts, please "Reply to Group" via your
| | | > newsreader
| | | > | | so
| | | > | | | > that others may learn and benefit from this issue.
| | | > | | | > ======================================================
| | | > | | | > This posting is provided "AS IS" with no warranties, and
| | confers
| | | > no
| | | > | | | > rights.
| | | > | | | >
| | | > | | | >
| | | > | | | >
| | | > | | | >
| | | > | | | >
| | | > | | | >
| | | > | | | > --------------------
| | | > | | | >>From: "Scott Micale" <[email protected]>
| | | > | | | >>References:
| <[email protected]>
| | | > | | | >><[email protected]> <09AE6D63-740C-
| | | > | | | > (e-mail address removed)>
| | | > | | | > <[email protected]>
| | | > | | | > <433822D9-FAFD-44A5-823B-358B64953F05
| | | > | | | > @microsoft.com> <[email protected]>
| | | > | | | > <[email protected]>
| <1197CA84-
| | | > | | | > (e-mail address removed)>
| | | > | | | > <[email protected]>
| | | > | | | > <BEEA91D1-339B-4D8D-8043-93B9423B6A48
| | | > | | | > @microsoft.com> <[email protected]>
| | | > | | | >>Subject: Re: Outlook search not working
| | | > | | | >>Date: Fri, 11 Jul 2008 10:56:11 -0400
| | | > | | | >>Lines: 1
| | | > | | | >>Message-ID:
| <[email protected]>
| | | > | | | >>MIME-Version: 1.0
| | | > | | | >>Content-Type: text/plain;
| | | > | | | >> format=flowed;
| | | > | | | >> charset="iso-8859-1";
| | | > | | | >> reply-type=original
| | | > | | | >>Content-Transfer-Encoding: 7bit
| | | > | | | >>X-Priority: 3
| | | > | | | >>X-MSMail-Priority: Normal
| | | > | | | >>Importance: Normal
| | | > | | | >>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | > | | | >>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | > | | | >>X-MS-CommunityGroup-PostID:
| | {C9793264-DF2D-4C52-A3AA-BC052D30FD6A}
| | | > | | | >>X-MS-CommunityGroup-ThreadID:
| | 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | >>X-MS-CommunityGroup-ParentID:
| | 3BF9B9FB-D9BB-4076-9F7C-D66F373DEB79
| | | > | | | >>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > microsoft.public.outlook.general:136871
| | | > | | | >>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | > | | | >>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>
| | | > | | | >>Emily,
| | | > | | | >>
| | | > | | | >>It fished indexing and still the same problem. How do I
tell
| | what
| | | > | | might
| | | > | | | >>be
| | | > | | | >>corrupt?
| | | > | | | >>
| | | > | | | >>-Scott
| | | > | | | >>
in
| | | > message
| | | > | | | >>| | | > | | | >>> Hi Scott,
| | | > | | | >>>
| | | > | | | >>> According to the screen shot, Outlook is not finishing to
| | index
| | | > your
| | | > | | | >>> items. Which may cause the search in Contacts not return
the
| | | > | properly
| | | > | | | >>> result.
| | | > | | | >>>
| | | > | | | >>> Only search in the current Contacts folder. What is the
| | result?
| | | > Is
| | | > | the
| | | > | | | >>> indexing status also not completed in the current
contacts
| | | > folder?
| | | > | | | >>>
| | | > | | | >>> If so, we do need to wait for OUtlook to finish the
| indexing.
| | Or
| | | > | | check
| | | > | | | >>> if
| | | > | | | >>> there is any item corrupted in the folder which cannot
| finish
| | | > the
| | | > | | | >>> indexing.
| | | > | | | >>> Delete the corrupted item to fix the issue.
| | | > | | | >>>
| | | > | | | >>>
| | | > | | | >>> If anything is unclear or if you have any other concerns,
| | please
| | | > | don't
| | | > | | | >>> hesitate to contact me.
| | | > | | | >>>
| | | > | | | >>> Sincerely,
| | | > | | | >>>
| | | > | | | >>> Emily Lin,
| | | > | | | >>> Microsoft Online Partner Support
| | | > | | | >>>
| | | > | | | >>> Get Secure! - www.microsoft.com/security
| | | > | | | >>> ======================================================
| | | > | | | >>> When responding to posts, please "Reply to Group" via your
| | | > | newsreader
| | | > | | so
| | | > | | | >>> that others may learn and benefit from this issue.
| | | > | | | >>> ======================================================
| | | > | | | >>> This posting is provided "AS IS" with no warranties, and
| | confers
| | | > no
| | | > | | | >>> rights.
| | | > | | | >>>
| | | > | | | >>>
| | | > | | | >>>
| | | > | | | >>> --------------------
| | | > | | | >>>>From: "Scott Micale" <[email protected]>
| | | > | | | >>>>References:
| | <[email protected]>
| | | > | | | >>>><[email protected]> <09AE6D63-740C-
| | | > | | | >>> (e-mail address removed)>
| | | > | | | >>> <[email protected]>
| | | > | | | >>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | > | | | >>> @microsoft.com> <[email protected]>
| | | > | | | >>> <[email protected]>
| | <1197CA84-
| | | > | | | >>> (e-mail address removed)>
| | | > | | | >>> <[email protected]>
| | | > | | | >>>>Subject: Re: Outlook search not working
| | | > | | | >>>>Date: Thu, 10 Jul 2008 11:34:19 -0400
| | | > | | | >>>>Lines: 1
| | | > | | | >>>>Message-ID:
| | <[email protected]>
| | | > | | | >>>>MIME-Version: 1.0
| | | > | | | >>>>Content-Type: multipart/mixed;
| | | > | | | >>>> boundary="----=_NextPart_000_000B_01C8E280.E48DF920"
| | | > | | | >>>>X-Priority: 3
| | | > | | | >>>>X-MSMail-Priority: Normal
| | | > | | | >>>>Importance: Normal
| | | > | | | >>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | > | | | >>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | > | | | >>>>X-MS-CommunityGroup-PostID:
| | | > {BEEA91D1-339B-4D8D-8043-93B9423B6A48}
| | | > | | | >>>>X-MS-CommunityGroup-ThreadID:
| | | > 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | >>>>X-MS-CommunityGroup-ParentID:
| | | > DC3CBFA4-ADAC-45D7-AE74-53B0F8F2F97D
| | | > | | | >>>>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > microsoft.public.outlook.general:136649
| | | > | | | >>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | > | | | >>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>
| | | > | | | >>>>Sorry this took so long to get back to you. I have
| attached
| | the
| | | > | | screen
| | | > | | | >>>>shots you asked for.
| | | > | | | >>>>
| | | > | | | >>>>
| | | > | | | >>>>
| message
| | | > | | | >>>>| | | > | | | >>>>> Hi Scott,
| | | > | | | >>>>>
| | | > | | | >>>>> Do you mean that you have create a new indexing
location
| and
| | | > the
| | | > | | issue
| | | > | | | >>>>> persists?
| | | > | | | >>>>>
| | | > | | | >>>>> Have you read my reply on 06/06/2008 01:50AM? If so,
| please
| | | > let
| | | > | me
| | | > | | | >>>>> know
| | | > | | | >>>>> the result and then we will go next step.
| | | > | | | >>>>> ******************************************
| | | > | | | >>>>> Just highlight the Contacts folder (don't highlight the
| "all
| | | > | | contacts
| | | > | | | >>>>> items")> type in ash to search. What is the result?
| | | > | | | >>>>>
| | | > | | | >>>>> If it still doesn't work, send me the following screen
| shot.
| | | > | | | >>>>>
| | | > | | | >>>>> 1. In outlook, go to the Tools menu > Options > Search
| | | > Options.
| | | > | | Take a
| | | > | | | >>>>> screen shot of it.
| | | > | | | >>>>> 2. Click the down arrow button on the right of the "All
| | | > Contacts
| | | > | | | >>>>> items".
| | | > | | | >>>>> Take a screen shot of it.
| | | > | | | >>>>> 3. Click the down arrow button on the right of the
search
| | bar,
| | | > | click
| | | > | | | >>>>> Indexing Status. Take a screen shot of it.
| | | > | | | >>>>> ******************************************
| | | > | | | >>>>>
| | | > | | | >>>>> If anything is unclear or if you have any other
concerns,
| | | > please
| | | > | | don't
| | | > | | | >>>>> hesitate to contact me.
| | | > | | | >>>>>
| | | > | | | >>>>> Sincerely,
| | | > | | | >>>>>
| | | > | | | >>>>> Emily Lin,
| | | > | | | >>>>> Microsoft Online Partner Support
| | | > | | | >>>>>
| | | > | | | >>>>> Get Secure! - www.microsoft.com/security
| | | > | | | >>>>>
| | | > | | | >>>>> ======================================================
| | | > | | | >>>>> When responding to posts, please "Reply to Group" via
your
| | | > | | newsreader
| | | > | | | >>>>> so
| | | > | | | >>>>> that others may learn and benefit from this issue.
| | | > | | | >>>>> ======================================================
| | | > | | | >>>>> This posting is provided "AS IS" with no warranties, and
| | | > confers
| | | > | no
| | | > | | | >>>>> rights.
| | | > | | | >>>>>
| | | > | | | >>>>>
| | | > | | | >>>>>
| | | > | | | >>>>> --------------------
| | | > | | | >>>>>>From: "Scott Micale" <[email protected]>
| | | > | | | >>>>>>References:
| | | > <[email protected]>
| | | > | | | >>>>>><[email protected]>
<09AE6D63-740C-
| | | > | | | >>>>> (e-mail address removed)>
| | | > | | | >>>>> <[email protected]>
| | | > | | | >>>>> <433822D9-FAFD-44A5-823B-358B64953F05
| | | > | | | >>>>> @microsoft.com>
<[email protected]>
| | | > | | | >>>>> <[email protected]>
| | | > | | | >>>>>>Subject: Re: Outlook search not working
| | | > | | | >>>>>>Date: Wed, 11 Jun 2008 12:12:53 -0400
| | | > | | | >>>>>>Lines: 5
| | | > | | | >>>>>>Message-ID:
| | | > <[email protected]>
| | | > | | | >>>>>>MIME-Version: 1.0
| | | > | | | >>>>>>Content-Type: text/plain;
| | | > | | | >>>>>> format=flowed;
| | | > | | | >>>>>> charset="iso-8859-1";
| | | > | | | >>>>>> reply-type=response
| | | > | | | >>>>>>Content-Transfer-Encoding: 7bit
| | | > | | | >>>>>>X-Priority: 3
| | | > | | | >>>>>>X-MSMail-Priority: Normal
| | | > | | | >>>>>>Importance: Normal
| | | > | | | >>>>>>X-Newsreader: Microsoft Windows Live Mail 12.0.1606
| | | > | | | >>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| | | > | | | >>>>>>X-MS-CommunityGroup-PostID:
| | | > {1197CA84-7311-4987-9814-13A69A7589DF}
| | | > | | | >>>>>>X-MS-CommunityGroup-ThreadID:
| | | > 6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | >>>>>>X-MS-CommunityGroup-ParentID:
| | | > CB1F3CAF-816E-474D-A6E5-15204C05964B
| | | > | | | >>>>>>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > | microsoft.public.outlook.general:130707
| | | > | | | >>>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
| | | > | | | >>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>>>
| | | > | | | >>>>>>any updates for me? I did install WDS 4.0 and it did
not
| | fix
| | | > | | | >>>>>>anything.
| | | > | | | >>>>>>
message
| | | > | | || | | > | | | >>>>>>> Emily,
| | | > | | | >>>>>>>
| | | > | | | >>>>>>> Can you give me a little more instructions on how to
| | create
| | | > a
| | | > | new
| | | > | | | >>>>>>> indexing
| | | > | | | >>>>>>> location?
| | | > | | | >>>>>>>
in
| | | > message
| | | > | | | >>>>>>> | | | > | | | >>>>>>>> Hi Fernando,
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> As you stated that your issue is caused that the
| | Indexing
| | | > is
| | | > | not
| | | > | | | >>>>>>>> finished, and Scott's issue is somewhat different
with
| | | > yours
| | | > | as
| | | > | | he
| | | > | | | >>>>>>>> mentioned
| | | > | | | >>>>>>>> that the indexing status is finished (was
up-to-date).
| If
| | | > | | possible,
| | | > | | | >>>>>>>> you
| | | > | | | >>>>>>>> can post it as a seperate one so that others will pay
| | | > | attention
| | | > | | on
| | | > | | | >>>>>>>> your
| | | > | | | >>>>>>>> post.
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> Personal suggestion:
| | | > | | | >>>>>>>> =============
| | | > | | | >>>>>>>> Refer to the following KB article to see if it fixes
| your
| | | > | issue.
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> 930010 Windows Desktop Search 3.0 does not return
| Outlook
| | | > 2007
| | | > | | | >>>>>>>> e-mail
| | | > | | | >>>>>>>> items, and event ID 3036 is logged in the
Application
| log
| | | > | | | >>>>>>>>
| | | > | <http://support.microsoft.com/default.aspx?scid=kb;EN-US;930010>
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> Also do the following steps.
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> 1. Create a new index location via the Indexing
| Options
| | in
| | | > | | Control
| | | > | | | >>>>>>>> Panel
| | | > | | | >>>>>>>> 2. Stop and restart the Windows Search service.
| | | > | | | >>>>>>>> =============
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> Regards,
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> Emily Lin
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> Microsoft Online Partner Support
| | | > | | | >>>>>>>> Get Secure! - www.microsoft.com/security
| | | > | | | >>>>>>>> ====================================================
| | | > | | | >>>>>>>> When responding to posts, please "Reply to Group"
via
| | your
| | | > | | | >>>>>>>> newsreader
| | | > | | | >>>>>>>> so
| | | > | | | >>>>>>>> that others may learn and benefit from your issue.
| | | > | | | >>>>>>>> ====================================================
| | | > | | | >>>>>>>> This posting is provided "AS IS" with no warranties,
| and
| | | > | confers
| | | > | | no
| | | > | | | >>>>>>>> rights.
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>> --------------------
| | | > | | | >>>>>>>>>Thread-Topic: Outlook search not working
| | | > | | | >>>>>>>>>thread-index: AcjIFr/r6e8WS8Z+Rk6bBFJuGL9JlQ==
| | | > | | | >>>>>>>>>X-WBNR-Posting-Host: 207.46.19.197
| | | > | | | >>>>>>>>>From: =?Utf-8?B?RmVybmFuZG8=?=
| | | > | | <[email protected]>
| | | > | | | >>>>>>>>>References:
| | | > | <[email protected]>
| | | > | | | >>>>>>>>><[email protected]>
| <09AE6D63-740C-
| | | > | | | >>>>>>>> (e-mail address removed)>
| | | > | | | >>>>>>>> <[email protected]>
| | | > | | | >>>>>>>>>Subject: Re: Outlook search not working
| | | > | | | >>>>>>>>>Date: Fri, 6 Jun 2008 13:49:01 -0700
| | | > | | | >>>>>>>>>Lines: 323
| | | > | | | >>>>>>>>>Message-ID:
| | | > | <[email protected]>
| | | > | | | >>>>>>>>>MIME-Version: 1.0
| | | > | | | >>>>>>>>>Content-Type: text/plain;
| | | > | | | >>>>>>>>> charset="Utf-8"
| | | > | | | >>>>>>>>>Content-Transfer-Encoding: 7bit
| | | > | | | >>>>>>>>>X-Newsreader: Microsoft CDO for Windows 2000
| | | > | | | >>>>>>>>>Content-Class: urn:content-classes:message
| | | > | | | >>>>>>>>>Importance: normal
| | | > | | | >>>>>>>>>Priority: normal
| | | > | | | >>>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE
| V6.00.3790.2992
| | | > | | | >>>>>>>>>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>microsoft.public.outlook.general:130024
| | | > | | | >>>>>>>>>NNTP-Posting-Host: tk2msftibfm01.phx.gbl
10.40.244.149
| | | > | | | >>>>>>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>Emily,
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>I'm having the same problem that Scott described.
When
| I
| | | > | followed
| | | > | | | >>>>>>>>>your
| | | > | | | >>>>>>>>>instructions, I noticed the indexing status
informing
| | there
| | | > | were
| | | > | | | >>>>>>>>>more
| | | > | | | >>>>>>>>>than 6
| | | > | | | >>>>>>>>>thounsand items to index yet. The point is:
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>I did reindexed twice up to the end.
| | | > | | | >>>>>>>>>The status of indixing does not change or chage very
| | | > little.
| | | > | | | >>>>>>>>>Waiting for an entire indexing each time I search is
| | | > | disfuncional
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>The problem is clearly in the indexing engine or
| | something
| | | > | like
| | | > | | | >>>>>>>>>that.
| | | > | | | >>>>>>>>>It
| | | > | | | >>>>>>>>>happens in my emails too. I've tried all the
solutions,
| | | > | | | >>>>>>>>>instructions
| | | > | | | >>>>>>>>>and
| | | > | | | >>>>>>>>>recommendations stated in the Help & Support data,
but
| | thus
| | | > | far
| | | > | | | >>>>>>>>>this
| | | > | | | >>>>>>>>>problem
| | | > | | | >>>>>>>>>continues.
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>Do you have a definitive solution for it?
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>Thank you.
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>Fernando
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>""Emily Lin"" wrote:
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>> Hi Scott,
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> According your description and the screen shot, I
| | | > strongly
| | | > | | | >>>>>>>>>> suspect
| | | > | | | >>>>>>>>>> that
| | | > | | | >>>>>>>>>> the issue was caused that the specific Contact
| folder
| | is
| | | > not
| | | > | | | >>>>>>>>>> included
| | | > | | | >>>>>>>> in
| | | > | | | >>>>>>>>>> the "All Contacts Items" list. Click the down
arrow
| | | > button
| | | > | on
| | | > | | the
| | | > | | | >>>>>>>>>> right
| | | > | | | >>>>>>>>>> of the "All Contacts items" > Make sure that all
the
| | | > entries
| | | > | | are
| | | > | | | >>>>>>>>>> checked
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>>> search for the contacts again. what is the result?
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> Just highlight the Contacts folder (don't
highlight
| the
| | | > "all
| | | > | | | >>>>>>>>>> contacts
| | | > | | | >>>>>>>>>> items")> type in ash to search. What is the result?
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> If it still doesn't work, send me the following
| screen
| | | > shot.
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> 1. In outlook, go to the Tools menu > Options >
| Search
| | | > | Options.
| | | > | | | >>>>>>>>>> Take
| | | > | | | >>>>>>>>>> a
| | | > | | | >>>>>>>>>> screen shot of it.
| | | > | | | >>>>>>>>>> 2. Click the down arrow button on the right of the
| "All
| | | > | | Contacts
| | | > | | | >>>>>>>>>> items". Take a screen shot of it.
| | | > | | | >>>>>>>>>> 3. Click the down arrow button on the right of the
| | search
| | | > | bar,
| | | > | | | >>>>>>>>>> click
| | | > | | | >>>>>>>>>> Indexing Status. Take a screen shot of it.
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> If anything is unclear or if you have any other
| | concerns,
| | | > | | please
| | | > | | | >>>>>>>>>> don't
| | | > | | | >>>>>>>>>> hesitate to contact me.
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> Sincerely,
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> Emily Lin,
| | | > | | | >>>>>>>>>> Microsoft Online Partner Support
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> Get Secure! - www.microsoft.com/security
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| ======================================================
| | | > | | | >>>>>>>>>> When responding to posts, please "Reply to Group"
| via
| | | > your
| | | > | | | >>>>>>>>>> newsreader
| | | > | | | >>>>>>>>>> so that others may learn and benefit from this
issue.
| | | > | | | >>>>>>>>>>
| ======================================================
| | | > | | | >>>>>>>>>> This posting is provided "AS IS" with no
warranties,
| | and
| | | > | | confers
| | | > | | | >>>>>>>>>> no
| | | > | | | >>>>>>>>>> rights.
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>>
| | | > | | | >>>>>>>>>> --------------------
| | | > | | | >>>>>>>>>> >From: "Scott Micale" <[email protected]>
| | | > | | | >>>>>>>>>> >References:
| | | > | | <[email protected]>
| | | > | | | >>>>>>>>>> ><[email protected]>
<D7B47D51-
| | | > | | | >>>>>>>> 415F-
| | | > | | | >>>>>>>>>> (e-mail address removed)>
| | | > | | | >>>>>>>>>> <[email protected]>
| | | > | | | >>>>>>>>>> <6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | >>>>>>>>>> @microsoft.com>
| | <[email protected]>
| | | > | | | >>>>>>>>>> >Subject: Re: Outlook search not working
| | | > | | | >>>>>>>>>> >Date: Thu, 5 Jun 2008 10:57:05 -0400
| | | > | | | >>>>>>>>>> >Lines: 261
| | | > | | | >>>>>>>>>> >Message-ID:
| | | > | | <[email protected]>
| | | > | | | >>>>>>>>>> >MIME-Version: 1.0
| | | > | | | >>>>>>>>>> >Content-Type: multipart/mixed;
| | | > | | | >>>>>>>>>> >
| boundary="----=_NextPart_000_000E_01C8C6FA.E4173930"
| | | > | | | >>>>>>>>>> >X-Priority: 3
| | | > | | | >>>>>>>>>> >X-MSMail-Priority: Normal
| | | > | | | >>>>>>>>>> >Importance: Normal
| | | > | | | >>>>>>>>>> >X-Newsreader: Microsoft Windows Live Mail
12.0.1606
| | | > | | | >>>>>>>>>> >X-MimeOLE: Produced By Microsoft MimeOLE
V12.0.1606
| | | > | | | >>>>>>>>>> >X-MS-CommunityGroup-PostID:
| | | > | | | >>>>>>>>>> >{09AE6D63-740C-426A-9D88-8B359A7F978A}
| | | > | | | >>>>>>>>>> >X-MS-CommunityGroup-ThreadID:
| | | > | | | >>>>>>>>>> >6BAE46D2-3067-44FE-A136-29E70DF52907
| | | > | | | >>>>>>>>>> >X-MS-CommunityGroup-ParentID:
| | | > | | | >>>>>>>>>> >EB0AFC71-BA9F-4EE8-BF94-CC942EE4A0C5
| | | > | | | >>>>>>>>>> >Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >Xref: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >microsoft.public.outlook.general:129773
| | | > | | | >>>>>>>>>> >NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
127.0.0.1
| | | > | | | >>>>>>>>>> >X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >
| | | > | | | >>>>>>>>>> >Ok here are two screen shots. The first shows the
| | | > contact
| | | > | | page
| | | > | | | >>>>>>>>>> >with
| | | > | | | >>>>>>>>>> >contacts in it and then second shows where I have
| | typed
| | | > in
| | | > | a
| | | > | | few
| | | > | | | >>>>>>>>>> >letters to
| | | > | | | >>>>>>>>>> >have it find one of my contacts. As you can see
it
| | | > finds
| | | > | | | >>>>>>>>>> >nothing.
| | | > | | | >>>>>>>>>> >
| | | > | | | >>>>>>>>>> >My Indexing status was up-to-date so nothing more
to
| | | > index.
| | | > | I
| | | > | | | >>>>>>>>>> >tried
| | | > | | | >>>>>>>>>> >the
| | | > | | | >>>>>>>>>> >remaining things you mentioned in the post and
| still
| | the
| | | > | same
| | | > | | | >>>>>>>>>> >results.
| | | > | | | >>>>>>>>>> >
| | | > | | | >>>>>>>>>> >""Emily Lin"" <[email protected]>
wrote
| in
| | | > | message
| | | > | | | >>>>>>>>>> >| | | > | | | >>>>>>>>>> >> Hi Scott,
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Thanks for your reply.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Yes, the download for Windows Desktop search is
| for
| | | > | Windows
| | | > | | | >>>>>>>>>> >> XP.
| | | > | | | >>>>>>>>>> >> As
| | | > | | | >>>>>>>>>> >> you are
| | | > | | | >>>>>>>>>> >> using Windows Vista, the desktop search is a
| | built-in
| | | > | | | >>>>>>>>>> >> component
| | | > | | | >>>>>>>>>> >> in
| | | > | | | >>>>>>>>>> >> Vista. We cannot reinstalled as the steps in my
| last
| | | > | reply.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> When you search for contacts, have you first
gone
| to
| | | > the
| | | > | | | >>>>>>>>>> >> outlook
| | | > | | | >>>>>>>>>> >> contacts
| | | > | | | >>>>>>>>>> >> folder and then do a research?
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Please take a screen shot of the search result
| when
| | | > you
| | | > | try
| | | > | | to
| | | > | | | >>>>>>>>>> >> search for
| | | > | | | >>>>>>>>>> >> Contacts in Outlook 2007. It is very important
| for
| | us
| | | > to
| | | > | | | >>>>>>>>>> >> resolve
| | | > | | | >>>>>>>>>> >> the
| | | > | | | >>>>>>>>>> >> issue more efficiently. Thanks for your
| cooperation
| | | > and
| | | > | | | >>>>>>>>>> >> patience.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> How to take a screen shot, please follow the
steps
| | | > below:
| | | > | | | >>>>>>>>>> >>
| | | > | |
------------------------------------------------------------------
| | | > | | | >>>>>>>>>> >> a. When screen shows up, press the Print Screen
| key
| | | > | (right
| | | > | | of
| | | > | | | >>>>>>>>>> >> F12
| | | > | | | >>>>>>>>>> >> key)
| | | > | | | >>>>>>>>>> >> Note: nothing will happen.
| | | > | | | >>>>>>>>>> >> b. Open MS Paint program (click Start menu > All
| | | > Programs
| | | > | >
| | | > | | | >>>>>>>>>> >> Accessories >
| | | > | | | >>>>>>>>>> >> Paint).
| | | > | | | >>>>>>>>>> >> c. Click Edit (menu) -> Paste or press Ctrl + V.
| | | > | | | >>>>>>>>>> >> d. Click File (menu) -> Save. Save it as a
*.jpg
| | file
| | | > and
| | | > | | send
| | | > | | | >>>>>>>>>> >> it
| | | > | | | >>>>>>>>>> >> to
| | | > | | | >>>>>>>>>> >> me as
| | | > | | | >>>>>>>>>> >> an attachment.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> At this point, perform the steps below to see
if
| it
| | | > works.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> 1. In Outlook 2007, go to the Contacts folder.
| | | > | | | >>>>>>>>>> >> 2. Click the down arrow button on the right of
the
| | | > search
| | | > | | bar,
| | | > | | | >>>>>>>>>> >> click
| | | > | | | >>>>>>>>>> >> Indexing Status.
| | | > | | | >>>>>>>>>> >> Does it say "outlook has finished indexing all
of
| | your
| | | > | | items"?
| | | > | | | >>>>>>>>>> >> 3. If so, type a contact name in the search bar
to
| | | > search
| | | > | | it.
| | | > | | | >>>>>>>>>> >> What
| | | > | | | >>>>>>>>>> >> is the
| | | > | | | >>>>>>>>>> >> result?
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> 4. Click the down arrow button on the right of
the
| | | > search
| | | > | | bar,
| | | > | | | >>>>>>>>>> >> click
| | | > | | | >>>>>>>>>> >> Search Options.
| | | > | | | >>>>>>>>>> >> 5. Make sure that the folders have been checked
| to
| | be
| | | > | | | >>>>>>>>>> >> indexing.
| | | > | | | >>>>>>>>>> >> 6. In the field 'Instant Search pane', choose
All
| | | > Folder.
| | | > | | | >>>>>>>>>> >> Click
| | | > | | | >>>>>>>>>> >> OK.
| | | > | | | >>>>>>>>>> >> 7. Test the issue again. What is the result?
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> If anything is unclear or if you have any other
| | | > concerns,
| | | > | | | >>>>>>>>>> >> please
| | | > | | | >>>>>>>>>> >> don't
| | | > | | | >>>>>>>>>> >> hesitate to contact me.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Sincerely,
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Emily Lin,
| | | > | | | >>>>>>>>>> >> Microsoft Online Partner Support
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> Get Secure! - www.microsoft.com/security
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >>
| | ======================================================
| | | > | | | >>>>>>>>>> >> When responding to posts, please "Reply to
Group"
| | via
| | | > your
| | | > | | | >>>>>>>>>> >> newsreader so
| | | > | | | >>>>>>>>>> >> that others may learn and benefit from this
issue.
| | | > | | | >>>>>>>>>> >>
| | ======================================================
| | | > | | | >>>>>>>>>> >> This posting is provided "AS IS" with no
| warranties,
| | | > and
| | | > | | | >>>>>>>>>> >> confers
| | | > | | | >>>>>>>>>> >> no
| | | > | | | >>>>>>>>>> >> rights.
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >>
| | | > | | | >>>>>>>>>> >> --------------------
| | | > | | | >>>>>>>>>> >>>From: "Scott Micale" <[email protected]>
| | | > | | | >>>>>>>>>> >>>References:
| | | > | | | >>>>>>>>>>
| >>><[email protected]>
| | | > | | | >>>>>>>>>> >>><[email protected]>
| | | > <D7B47D51-415F-
| | | > | | | >>>>>>>>>> >> (e-mail address removed)>
| | | > | | | >>>>>>>>>> >> <[email protected]>
| | | > | | | >>>>>>>>>> >>>Subject: Re: Outlook search not working
| | | > | | | >>>>>>>>>> >>>Date: Wed, 4 Jun 2008 14:58:21 -0400
| | | > | | | >>>>>>>>>> >>>Lines: 1
| | | > | | | >>>>>>>>>> >>>Message-ID:
| | | > | | | >>>>>>>>>>
| >>><[email protected]>
| | | > | | | >>>>>>>>>> >>>MIME-Version: 1.0
| | | > | | | >>>>>>>>>> >>>Content-Type: text/plain;
| | | > | | | >>>>>>>>>> >>> format=flowed;
| | | > | | | >>>>>>>>>> >>> charset="iso-8859-1";
| | | > | | | >>>>>>>>>> >>> reply-type=original
| | | > | | | >>>>>>>>>> >>>Content-Transfer-Encoding: 7bit
| | | > | | | >>>>>>>>>> >>>X-Priority: 3
| | | > | | | >>>>>>>>>> >>>X-MSMail-Priority: Normal
| | | > | | | >>>>>>>>>> >>>Importance: Normal
| | | > | | | >>>>>>>>>> >>>X-Newsreader: Microsoft Windows Live Mail
| 12.0.1606
| | | > | | | >>>>>>>>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE
| V12.0.1606
| | | > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-PostID:
| | | > | | | >>>>>>>>>> >>>{6BAE46D2-3067-44FE-A136-29E70DF52907}
| | | > | | | >>>>>>>>>> >>>X-MS-CommunityGroup-MessageCategory:
| | | > | | | >>>>>>>>>> >>>{E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | | > | | | >>>>>>>>>> >>>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >>>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >>>microsoft.public.outlook.general:129610
| | | > | | | >>>>>>>>>> >>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
| 127.0.0.1
| | | > | | | >>>>>>>>>> >>>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >>>
| | | > | | | >>>>>>>>>> >>>Emily,
| | | > | | | >>>>>>>>>> >>>
| | | > | | | >>>>>>>>>> >>>Instead of renaming my user profile I went
ahead
| and
| | | > | | created a
| | | > | | | >>>>>>>>>> >>>new
| | | > | | | >>>>>>>>>> >>>user
| | | > | | | >>>>>>>>>> >>>account and logged in as that user on this
| machine.
| | I
| | | > | then
| | | > | | | >>>>>>>>>> >>>created
| | | > | | | >>>>>>>>>> >>>a new
| | | > | | | >>>>>>>>>> >>>Outlook Profile and created a email account. I
| | added
| | | > some
| | | > | | | >>>>>>>>>> >>>contacts
| | | > | | | >>>>>>>>>> >>>and
| | | > | | | >>>>>>>>>> >>>tried doing a search and got the same problems.

| So
| | it
| | | > | does
| | | > | | | >>>>>>>>>> >>>not
| | | > | | | >>>>>>>>>> >>>appear to
| | | > | | | >>>>>>>>>> >>>be
| | | > | | | >>>>>>>>>> >>>a user profile. I am not at the point where I
| can't
| | | > | search
| | | > | | my
| | | > | | | >>>>>>>>>> >>>emails
| | | > | | | >>>>>>>>>> >>>either.
| | | > | | | >>>>>>>>>> >>>
| | | > | | | >>>>>>>>>> >>>I went forward and did all the msconfig stuff
you
| | | > | mentioned
| | | > | | | >>>>>>>>>> >>>and
| | | > | | | >>>>>>>>>> >>>after the
| | | > | | | >>>>>>>>>> >>>reboot the problem was still there. I did not
| | | > re-install
| | | > | | the
| | | > | | | >>>>>>>>>> >>>Windows
| | | > | | | >>>>>>>>>> >>>search
| | | > | | | >>>>>>>>>> >>>because I am running Vista Ultimate and that
| | download
| | | > | said
| | | > | | it
| | | > | | | >>>>>>>>>> >>>was
| | | > | | | >>>>>>>>>> >>>only for
| | | > | | | >>>>>>>>>> >>>XP. Let me know what you would like to try
next.
| | | > | | | >>>>>>>>>> >>>
| | | > | | | >>>>>>>>>> >>>Thanks
| | | > | | | >>>>>>>>>> >>>
| | | > | | | >>>>>>>>>> >>>""Emily Lin"" <[email protected]>
| wrote
| | in
| | | > | | message
| | | > | | | >>>>>>>>>> >>>| | | > | | | >>>>>>>>>> >>>> Hi Scott,
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Did you repair the Office 2007 installation?
If
| | not,
| | | > | | please
| | | > | | | >>>>>>>>>> >>>> repair
| | | > | | | >>>>>>>>>> >>>> it
| | | > | | | >>>>>>>>>> >>>> and
| | | > | | | >>>>>>>>>> >>>> then test the issue.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> If the issue persists, create a New User
| Profile
| | to
| | | > see
| | | > | | if
| | | > | | | >>>>>>>>>> >>>> the
| | | > | | | >>>>>>>>>> >>>> issue
| | | > | | | >>>>>>>>>> >>>> persists.
| | | > | | | >>>>>>>>>> >>>> 1. Go to problematic workstation, located
| | | > CO:\Documents
| | | > | | and
| | | > | | | >>>>>>>>>> >>>> Settings\Username, please just rename the
| | | > problematic
| | | > | User
| | | > | | | >>>>>>>>>> >>>> account
| | | > | | | >>>>>>>>>> >>>> Name.
| | | > | | | >>>>>>>>>> >>>> 2. Log off, log back the workstation. It will
| | | > | | automatically
| | | > | | | >>>>>>>>>> >>>> create
| | | > | | | >>>>>>>>>> >>>> a new
| | | > | | | >>>>>>>>>> >>>> User Profile.
| | | > | | | >>>>>>>>>> >>>> 3. Please create some contacts to see if you
can
| | | > search.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Also please make a clean boot to see if the
| issue
| | is
| | | > | | related
| | | > | | | >>>>>>>>>> >>>> to
| | | > | | | >>>>>>>>>> >>>> some
| | | > | | | >>>>>>>>>> >>>> third
| | | > | | | >>>>>>>>>> >>>> party software

lease follow this suggestion
to
| | | > narrow
| | | > | | down
| | | > | | | >>>>>>>>>> >>>> this
| | | > | | | >>>>>>>>>> >>>> problem:
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> 1. Click Start menu-> Run, type "msconfig"
| | (without
| | | > the
| | | > | | | >>>>>>>>>> >>>> quotation
| | | > | | | >>>>>>>>>> >>>> marks)
| | | > | | | >>>>>>>>>> >>>> in the Open box and press Enter.
| | | > | | | >>>>>>>>>> >>>> 2. On the General tab, choose Selective
Startup;
| | | > click
| | | > | to
| | | > | | | >>>>>>>>>> >>>> clear
| | | > | | | >>>>>>>>>> >>>> the
| | | > | | | >>>>>>>>>> >>>> "Process System.ini File", "Process WIn.ini
| File",
| | | > "Load
| | | > | | | >>>>>>>>>> >>>> System
| | | > | | | >>>>>>>>>> >>>> Services"
| | | > | | | >>>>>>>>>> >>>> and
| | | > | | | >>>>>>>>>> >>>> "Load Startup Items" check boxes. You cannot
| clear
| | | > the
| | | > | | "Use
| | | > | | | >>>>>>>>>> >>>> Original
| | | > | | | >>>>>>>>>> >>>> Boot.ini" radio button.
| | | > | | | >>>>>>>>>> >>>> Note: You can click the Normal Startup radio
| | button
| | | > to
| | | > | | | >>>>>>>>>> >>>> return
| | | > | | | >>>>>>>>>> >>>> to
| | | > | | | >>>>>>>>>> >>>> the
| | | > | | | >>>>>>>>>> >>>> normal Windows Startup after the test.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> 3. Click the "Services" tab. Check "Hide all
| | | > microsoft
| | | > | | | >>>>>>>>>> >>>> services",
| | | > | | | >>>>>>>>>> >>>> click
| | | > | | | >>>>>>>>>> >>>> disable all. If the "disable all" is not
| | available,
| | | > | please
| | | > | | | >>>>>>>>>> >>>> just
| | | > | | | >>>>>>>>>> >>>> skip it.
| | | > | | | >>>>>>>>>> >>>> 4. Click the "Startup" tab, click "disable
| all".
| | If
| | | > the
| | | > | | | >>>>>>>>>> >>>> "disable
| | | > | | | >>>>>>>>>> >>>> all" is
| | | > | | | >>>>>>>>>> >>>> not available, please just skip it.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> 5. Click OK.
| | | > | | | >>>>>>>>>> >>>> 6. Restart the computer. Check the issue.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Please also reinstall Windows Desktop Search
to
| | try
| | | > | again:
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Windows Desktop Search 3.01 for Windows XP
| | | > (KB917013)
| | | > | | | >>>>>>>>>> >>>>
| | | > | |
| | | > |
| | | >
| |
|
http://www.microsoft.com/downloads/details.aspx?familyid=738FC2DE-49B9-4E69-
| | | > | | 9227-2206277AB7C9&displaylang=en
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Hope this help.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Sincerely,
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Emily Lin,
| | | > | | | >>>>>>>>>> >>>> Microsoft Online Partner Support
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> Get Secure! - www.microsoft.com/security
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>>
| | | > ======================================================
| | | > | | | >>>>>>>>>> >>>> When responding to posts, please "Reply to
| Group"
| | | > via
| | | > | your
| | | > | | | >>>>>>>>>> >>>> newsreader so
| | | > | | | >>>>>>>>>> >>>> that others may learn and benefit from this
| issue.
| | | > | | | >>>>>>>>>> >>>>
| | | > ======================================================
| | | > | | | >>>>>>>>>> >>>> This posting is provided "AS IS" with no
| | warranties,
| | | > and
| | | > | | | >>>>>>>>>> >>>> confers
| | | > | | | >>>>>>>>>> >>>> no
| | | > | | | >>>>>>>>>> >>>> rights.
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>>
| | | > | | | >>>>>>>>>> >>>> --------------------
| | | > | | | >>>>>>>>>> >>>>>From: "Scott Micale"
<[email protected]>
| | | > | | | >>>>>>>>>> >>>>>References:
| | | > | | | >>>>>>>>>>
| | >>>>><[email protected]>
| | | > | | | >>>>>>>>>> >>>>><[email protected]>
| | | > | | | >>>>>>>>>> >>>>>Subject: Re: Outlook search not working
| | | > | | | >>>>>>>>>> >>>>>Date: Mon, 2 Jun 2008 11:38:43 -0400
| | | > | | | >>>>>>>>>> >>>>>Lines: 2
| | | > | | | >>>>>>>>>> >>>>>Message-ID:
| | | > | | | >>>>>>>>>>
| | >>>>><[email protected]>
| | | > | | | >>>>>>>>>> >>>>>MIME-Version: 1.0
| | | > | | | >>>>>>>>>> >>>>>Content-Type: text/plain;
| | | > | | | >>>>>>>>>> >>>>> format=flowed;
| | | > | | | >>>>>>>>>> >>>>> charset="iso-8859-1";
| | | > | | | >>>>>>>>>> >>>>> reply-type=original
| | | > | | | >>>>>>>>>> >>>>>Content-Transfer-Encoding: 7bit
| | | > | | | >>>>>>>>>> >>>>>X-Priority: 3
| | | > | | | >>>>>>>>>> >>>>>X-MSMail-Priority: Normal
| | | > | | | >>>>>>>>>> >>>>>Importance: Normal
| | | > | | | >>>>>>>>>> >>>>>X-Newsreader: Microsoft Windows Live Mail
| | 12.0.1606
| | | > | | | >>>>>>>>>> >>>>>X-MimeOLE: Produced By Microsoft MimeOLE
| | V12.0.1606
| | | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-PostID:
| | | > | | | >>>>>>>>>> >>>>>{D7B47D51-415F-4915-A6B2-14FF69894CE5}
| | | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ThreadID:
| | | > | | | >>>>>>>>>> >>>>>A8279DF7-B145-4D2F-8471-21EE4C43146C
| | | > | | | >>>>>>>>>> >>>>>X-MS-CommunityGroup-ParentID:
| | | > | | | >>>>>>>>>> >>>>>C3582739-FD52-4C39-A66D-E762631A3EC7
| | | > | | | >>>>>>>>>> >>>>>Newsgroups: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >>>>>Path: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >>>>>Xref: TK2MSFTNGHUB02.phx.gbl
| | | > | | | >>>>>>>>>> >>>>>microsoft.public.outlook.general:129148
| | | > | | | >>>>>>>>>> >>>>>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl
| | 127.0.0.1
| | | > | | | >>>>>>>>>> >>>>>X-Tomcat-NG: microsoft.public.outlook.general
| | | > | | | >>>>>>>>>> >>>>>
| | | > | | | >>>>>>>>>> >>>>>Emily,
| | | > | | | >>>>>>>>>> >>>>>
| | | > | | | >>>>>>>>>> >>>>>I tried the steps you mentioned and still I
am
| | | > having
| | | > | the
| | | > | | | >>>>>>>>>> >>>>>same
| | | > | | | >>>>>>>>>> >>>>>issue.
| | | > | | | >>>>>>>>>> >>>>>One
| | | > | | | >>>>>>>>>> >>>>>thing I wanted to ask is when you had me run
| | | > | | | >>>>>>>>>> >>>>>%windir%\system32\fixmapi.exe
| | | > | | | >>>>>>>>>> >>>>>was I suppose to see anything happen on
screen?
| I
| | | > did
| | | > | | not
| | | > | | | >>>>>>>>>> >>>>>see
| | | > | | | >>>>>>>>>> >>>>>anything
| | | > | | | >>>>>>>>>> >>>>>and
| | | > | | | >>>>>>>>>> >>>>>was just curious if it did anything. Please
| | direct
| | | > me
| | | > | to
| | | > | | | >>>>>>>>>> >>>>>what
| | | > | | | >>>>>>>>>> >>>>>steps you
| | | > | | | >>>>>>>>>> >>>>>want me to take next.
| | | > | | | >>>>>>>>>> >>>>>
| | | > | | | >>>>>>>>>> >>>>>Thanks
| | | > | | | >>>>>>>>>> >>>>>-scott
| | | > | | | >>>>>>>>>> >>>>>
| | | > | | | >>>>>>>>>> >>>>>""Emily Lin"" <[email protected]>
| | wrote
| | | > in
| | | > | | | >>>>>>>>>> >>>>>message
| | | > | | | >>>>>>>>>>| | | > | | | >>>>>>>>>> >>>>>> Hi Scott,
| | | > | | | >>>>>>>>>> >>>>>>
| | | > | | | >>>>>>>>>> >>>>>> Such an issue may occur under several
| | situations.
| | | > The
| | | > | | most
| | | > | | | >>>>>>>>>> >>>>>> common
| | | > | | | >>>>>>>>>> >>>>>> causes
| | | > | | | >>>>>>>>>> >>>>>> are:
| | | > | | | >>>>>>>>>> >>>>>> 1. The indexing in the Contacts folder is
| | | > incomplete.
| | | > | | | >>>>>>>>>> >>>>>> 2. There is problem with the Outlook
indexing.
| | | > | | | >>>>>>>>>> >>>>>> 3. Other causes.
| | | > | | | >>>>>>>>>> >>>>>>
| | | > | | | >>>>>>>>>> >>>>>> Let's perform the following steps to narrow
| down
| | | > this
| | | > | | | >>>>>>>>>> >>>>>> issue
| | | > | | | >>>>>>>>>> >>>>>> and
| | | > | | | >>>>>>>>>> >>>>>> resolve
| | | > | | | >>>>>>>>>> >>>>>> the issue. Your patience and cooperation
will
| be
| | | > | | | >>>>>>>>>> >>>>>> appreciated.
| | | > | | | >>>>>>>>>> >>>>>>
| | | > | | | >>>>>>>>>
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>>>
| | | > | | | >>>>>>
| | | > | | | >>>>>
| | | > | | | >>>>>
| | | > | | | >>>>
| | | > | | | >>>
| | | > | | | >>>
| | | > | | | >>
| | | > | | | >
| | | > | | | >
| | | > | | |
| | | > | |
| | | > | |
| | | > |
| | | > |
| | | >
| | |
| |
| |
|
|

Searches not working in Outlook '07	5	May 8, 2008
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Outlook keeps failing to load with mso.dll being cause	3	May 10, 2008

Outlook search not working

Emily Lin [MSFT]

Scott Micale

Daisy Cao [MSFT]

Ada Pan [MSFT]

Scott Micale

Daisy Cao [MSFT]

Emily Lin [MSFT]

Scott Micale

Emily Lin [MSFT]

Daisy Cao [MSFT]

Daisy Cao [MSFT]

Scott Micale

Emily Lin [MSFT]

Daisy Cao [MSFT]

Daisy Cao [MSFT]

Steven Du [MSFT]

Daisy Cao [MSFT]

Steven Du [MSFT]

Daisy Cao [MSFT]

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