Outlook replacing apostrophe with special characters

[sumatradc]

When we get a reply to an email, the original message (still embedded in the
reply) is now corrupted with special characters. I've pasted in the sample
below. Any thoughts as to why the apostrophe and "double space" is being
replaced?


Surprise it’s me! Hopefully your trip was uneventful. I left a voicemail
on your cell, but I wanted to follow up with an email about what has
transpired. It’s too much to for an email, so if you could give me a quick
call at your earliest convenience even if it’s after hours my cell.
Thanks!

 

[Milly Staples [MVP - Outlook]]

What encoding are you using and what is the sender using?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, sumatradc asked:

| When we get a reply to an email, the original message (still embedded
| in the reply) is now corrupted with special characters. I've pasted
| in the sample
| below. Any thoughts as to why the apostrophe and "double space" is
| being replaced?
|
|
| Surprise it’s me! Hopefully your trip was uneventful. I
| left a voicemail on your cell, but I wanted to follow up with an
| email about what has
| transpired. It’s too much to for an email, so if you could
| give me a quick call at your earliest convenience even if it’s
| after hours my cell.
| Thanks!

 

[sumatradc]

We use the Western European (ISO) by default in Outlook. I had her open one
of the messages and change the encoding by going to View-Encoding. When she
chose Unicode (UTF-8) and saved the changes, the message then converted to
"normal". Is there a setting we should change on her Options so that her
system will auto-detect this encoding from the sender?