Outlook receives mail but won't send

[Guest]

I have a user whose outlook XP will receive mail, but is unable to send.
There is no error message, the settings are correct and mail is moved from
the out box to the sent items. I have removed Office and re-installed,
removed the account and made a new one, installed all updates, disabled the
firewall, disabled anti-virus, checked for viruses, and removed all spy ware.
The OS is XP Pro. If the users connects to the mail server via the Web, it
works. Does anyone have any ideas? My next step is to install Windows XP to
a new directory and install all applications.

Thanks for any ideas.

Randy

 

[Jeff Stephenson [MSFT]]

If there are no errors and the message is moved to sent items, it's likely
that Outlook *is* sending the message. If the message is not arriving at
it's destination, the problem is likely to be elsewhere - perhaps anti-spam
software deleting the message.

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after sending something
that doesn't get received? The log will tell whether the message was
actually sent.