Outlook Quick Click categories on a shared mailbox.

[tboggs13]

I am running:

Outlook 2007 sp2
Exchange Server 2007 sp2

We have migrated from Public Folders to shared mailboxes and one feature
that users are dismayed about is the inability to set individual Quick Click
Category colors like they could with Public Folders.

With Public Folders each users Quick Click color setting was retained
through a restart of Outlook. Now with shared mailboxes, each time they
restart Outlook the Quck Click is reset to the default color. The colors are
used to identify which person is working a message in the shared mailbox.

I have read that this feature worked for shared mailboxes prior to Service
Pack 2. If so, is this a bug or is it a feature setting that might be tweaked
in the registry? Any other way to restore this functionality?

 

[tboggs13]

I found reference to patch kb974994 that fixes it so quick click setting are
persistant through restarts of Outlook, but it does not save setting per user
of the shared mailbox. So, if one user sets their Quick Click as yellow then
the next user sets theirs as Orange, everyone's Quick Click is set to Orange.
This is actually worse than unpatched way for sharing a mailbox.

Any other know patches out there that will actually emulate the
functionality of Quick Click on public folders?

 

[Michael Bauer [MVP - Outlook]]

That's not possible. The quick click cat is stored in the master category
list, and for a shared mailbox the list is stored in that mailbox, so every
user sees the same colors and gets the same quick click.

For a public folder that's different, it hasn't it's own master Category
list stored.

--
Best regards
Michael Bauer - MVP Outlook
Manage and share your categories:
<http://www.vboffice.net/product.html?pub=6&lang=en>



Am Tue, 23 Feb 2010 08:57:01 -0800 schrieb tboggs13: