Outlook out of Sync with Exchange Server

[nickw]

Hi,
I have 2 laptops with Outlook 2003 connected to a Windows SBS 2003 server
running Exchange.
About a month ago the hard drive in the Server crashed and I had to restore
it from a backup that was a little out of date.

Ever since I have had two separate problems.

1. On both laptops, if I set the accounts to use Cached EXchange mode,
Outlook refuses to sync properly with Exchange. I can see most of the the
mails on the Server but there a number which do not appear in Outlook. They
are there in OWA just fine. It doesn't matter how many times I try do a Send
& Receive they just don't appear. If I switch off Cached mode they are all
present, except for issue 2 below:

2. On the 2nd Laptop, even with Cached mode turned off, some emails have
now disappeared. Emails are showing up until the middle of last week then
there is a gap and then a couple of emails received last night are present.
Again, all these emails are visible on OWA..

I would have assumed a corrupted OST file but I'm not using Cached mode so
I'm not sure that woudl be correct?

Any help you could give would be much appreciated.

Thanks,
nickw (UK)

 

[Roady [MVP]]

1) Recover all the items from the ost-file that are not on the Exchange
server by copying them to a pst-file. Then rename the ost-file to .old and
rebuild the cache. After that, copy back the missing items from the pst-file
to the server.

2) Have you tried resetting you view and/or recreating the mail profile
already?
Also, did you do an integrity check on the Exchange database itself already?

 

[nickw]

Hi,
1. The missing items are not missing from the Exchange Server, they are
there and are visible when I access the two email accounts from OWA. It is
simply that they don't show up in Outlook even in non-cached mode.

2. I recreated the mail profile on one of the laptops for one of the
accounts - this now shows all emails but only in NON-cached mode. In cached
mode some emails don't show up. Yes to the 2nd point, I have already done an
integrity check on the Exchange DB. It was fine.

I'll try re-creating the two OST files and see if that resolves the issue.

Thanks,

 

[Roady [MVP]]

Recreating the mail profile should also recreate the ost-file.
Have you tried resetting the view on the folders already?