Outlook or Windows Mobile 6 problem???

[Andrew Hamilton]

I recently got a Samsung Blackjack II Windows Mobile device, which I
like way more than the Palm Treo 650 it replaced.

There is one problem, however, which I describe below.

I'm posting this message in this group because Samsung Level III
support claims the problem is caused by outlook data corruption, not a
bug in WM 6. I also posted a description of this problem in two
Microsoft.pocketpc usenet groups and no one replied.

Here is my problem description, which describes behavior on the WM 6
device:

1. If I am entering data into any application, or trying to send a
text message, about once a minute the reminder list will pop up and
ALL the reminders scroll through. There seems to no way to set a time
interval for this popup.

For me, reminders include appointments, tasks, and follow-up flags set
on things like email messages.

2. The second problem is that when the reminders pop up, they ALL pop
up, not just the ones that became active. On my Outlook 2003 system,
these reminders work just as you would expect them to. But on my
Samsung BJ II, I see reminders pop up for FUTURE times, or recurring
reminders that I have "completed" and are set to recur at a future
date/time.

This is very annoying. The only thing that Samsung Level 3 support
could tell me was to run SCANPST. I do that on a daily basis, because
Outlook, or one of my add-ins, has this nasty habit of corrupting the
PST data file. Also, Samsung support kept saying that they were not
responsible for "my data."

What do I do? This two-part problem just totally ruins the pleasure
of using this device.

 

[Hal Hostetler [MVP P/I]]

What add-ins do you have? While .PST files can be corrupted by a number of
causes, my experience is that chronic corruption, something that happens
frequently enough to be corrected on a "daily basis", is pretty rare. Seems
to me it might be worthwhile to get rid of this chronic corruption and see
if it makes a difference to the Blackjak.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Brian Tillman]

2. The second problem is that when the reminders pop up, they ALL pop
up, not just the ones that became active. On my Outlook 2003 system,
these reminders work just as you would expect them to. But on my
Samsung BJ II, I see reminders pop up for FUTURE times, or recurring
reminders that I have "completed" and are set to recur at a future
date/time.

If the reminders are appearing on the Samsung, I don't see how anyone can
blame Outlook, which you state is working correctly.

 

[Andrew Hamilton]

What add-ins do you have? While .PST files can be corrupted by a number of
causes, my experience is that chronic corruption, something that happens
frequently enough to be corrected on a "daily basis", is pretty rare. Seems
to me it might be worthwhile to get rid of this chronic corruption and see
if it makes a difference to the Blackjak.

My only add-in is Norton Internet Security 2008. In the past I have
had other add-ins which I no longer use, for example the Inboxer spam
tool.

If it matters, my OL 2003 file is about 1.9 GB in size. (It sure
takes a long time to run a SCANPST!)

-AH

 

[Andrew Hamilton]

If the reminders are appearing on the Samsung, I don't see how anyone can
blame Outlook, which you state is working correctly.

Brian,

I agree with you. 100%.

I'm a bit frustrated by Samsung support here. I'm about to go on a
business trip, but when I return, I will probably go back to the store
where I bought the Samsung and do an exchange, which is something ht
at Samsung support said I could always do as a last resort. I think I
am about to reach my last resort.

-AH

 

[Hal Hostetler [MVP P/I]]

Any time I see the word Norton, big red flags go up. If you have NIS
scanning your email, you very likely have found your culprit. Try
uninstalling Norton, running their debris removal tool to clear out all the
crud the uninstaller leaves behind, then do a custom re-install without any
of the email scanning features. Email scanning is redundant, it does
nothing but cause problems (Norton is particularly bad at this), and your
system is fully protected without it, provided the resident file system
scanner is kept up to date.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com