Outlook only start in Safe mode - mso.dll error

[Guest]

Hello everyone,

I am running Windows XP with Office XP.

Two weeks ago I noticed that Outlook only starts in Safe Mode. When I looked
at the error message It was related to the mso.dll file.

I applied the latest service pack and all the patches available but Outlook
still works only in Safe Mode.

The error message relates to Application Name 10.0.6822.0
MoVer: 10.0.6825.0
Offset 0000afb7
and mso.dll

Any idea how I can fix this problem so I can use Outlook again?

Many thanks,

Andy

 

[Guest]

Can you please check your application event viewer and post any
Office-related EventID's and sources?

 

[Guest]

I got this from another string but I just fixed the same problem you are
having. Here is a link I followed
http://www.howto-outlook.com/faq/outlookdoesntstart.htm I got it from a post
from a person named Roady.

Basically all you do is change your outcmd.dat to outcmd.old

Hear are the instructions I followed:
Try renaming outcmd.dat to .old and restart Outlook. All the Toolbars will
reset then. This is quite a common problem with Outlook. The default location
for this file is:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

I hope this works for you too. I had noticed in the event viewer that I
started getting my errors on 2/19 and when I went to chage the outcmd.dat
file I noticed that the last time it was modified was on the same date. I
changed it to .old and Outlook started normally.