Outlook not updating Messages

[Guest]

Background info:
Exchange 200 Server
Windows XP Client PC
BlackBerry Enterprise Server
- Redirects email to both inbox in Outlook and BlackBerry handheld
Microsoft Office XP

Problem:
When I receive new emails the BlackBerry starts vibrating, so I know that
there are new emails. However, they don't pop up on Outlook. If I click on
a different message, or basically do anything in Outlook the inbox will
populate with all of the new messages. Outlook is set to look for new
messages every 1 minute on the server.

Does anyone have any suggestions?

Thanks in advance,

 

[Brian Tillman]

When I receive new emails the BlackBerry starts vibrating, so I know
that there are new emails. However, they don't pop up on Outlook.
If I click on a different message, or basically do anything in
Outlook the inbox will populate with all of the new messages.
Outlook is set to look for new messages every 1 minute on the server.

A one minute send/receive interval is way too low. Ten minutes is
recommended.

Your problem seems to be a UDP issue. See if something in one of these
articles helps:
http://snipurl.com/udpproblem

 

[Ben M. Schorr, MVP]

Background info:
Exchange 200 Server
Windows XP Client PC
BlackBerry Enterprise Server
- Redirects email to both inbox in Outlook and BlackBerry handheld
Microsoft Office XP

Problem:
When I receive new emails the BlackBerry starts vibrating, so I know that
there are new emails. However, they don't pop up on Outlook. If I
click on
a different message, or basically do anything in Outlook the inbox will
populate with all of the new messages. Outlook is set to look for new
messages every 1 minute on the server.

Does anyone have any suggestions?

Thanks in advance,

What method are you using to connect to the Exchange server with Outlook?
POP? You shouldn't need to set Outlook to look for new messages; it
should receive them automatically as the server does. Are you using a
..PST file for default delivery location or the Exchange mailbox?

That symptom is usually a sign of an RPC issue between the Outlook client
and the Exchange server. Is there a firewall between them?


--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
http://www.scgab.com