Outlook No Start

[Phil McCracken]

The computer is a new Dell Studio Slim desktop running Windows 7 with
self-installed MS Office Enterprise 2007. On two occasions, over the
past week since installing the program, Outlook fails to start up when
clicking on the desktop icon. So, I insert the program disk into the
CD drive and run the "repair" program. The wierd thing is that once
the repair program concludes and is in the process of the required
reboot, I get a screen that indicates a number of programs need to
shut down (or be forced to shut down) so that the machine can reboot.
And the program icons that appear for those programs are Outlook icons
(which total the number of times I previously, but unsuccessfully
tried to start the program).

What's going on here?

Thanks!

Mark

 

[DL]

Often caused by an addin, Intergrated Anti Virus being a prime suspect,
others being Fax & sync software

 

[Kathleen Orland]

Before opening Outlook, make sure all instances of Outlook.exe are not
running in the processes (Task Manager > Processes). Then try starting
Outlook in safe mode, which disables all Add Ins and third party integration
with Outlook:

Start > Run > outlook.exe /safe

(note the space between outlook.exe and /safe)

I'm not sure of the command for Windows 7, if it's Run or Start Search or
something else. I haven't had a chance to use it yet.

If Outlook opens and performs normally, then you know something is
intefering wtih it. You can disable all Add Ins, adding them back one at a
time, testing inbetween. When Outlook won't open anymore, the last one you
enabled is likely the culprit.

Most likely culprits: antivirus, antispam, synch software for a handheld,
FAX software, etc. Anything that integrates with Outlook likely prevents it
from shutting down correctly. You may perceive this as not opening properly,
but often it's the fact that it didn't close from the previous use.

 

[james quick]

The computer is a new Dell Studio Slim desktop running Windows 7 with
self-installed MS Office Enterprise 2007. On two occasions, over the
past week since installing the program, Outlook fails to start up when
clicking on the desktop icon. So, I insert the program disk into the
CD drive and run the "repair" program. The wierd thing is that once
the repair program concludes and is in the process of the required
reboot, I get a screen that indicates a number of programs need to
shut down (or be forced to shut down) so that the machine can reboot.
And the program icons that appear for those programs are Outlook icons
(which total the number of times I previously, but unsuccessfully
tried to start the program).

What's going on here?

Thanks!

Mark
.

 

[Phil McCracken]

Before opening Outlook, make sure all instances of Outlook.exe are not
running in the processes (Task Manager > Processes). Then try starting
Outlook in safe mode, which disables all Add Ins and third party integration
with Outlook:

Start > Run > outlook.exe /safe

(note the space between outlook.exe and /safe)

I'm not sure of the command for Windows 7, if it's Run or Start Search or
something else. I haven't had a chance to use it yet.

If Outlook opens and performs normally, then you know something is
intefering wtih it. You can disable all Add Ins, adding them back one at a
time, testing inbetween. When Outlook won't open anymore, the last one you
enabled is likely the culprit.

Most likely culprits: antivirus, antispam, synch software for a handheld,
FAX software, etc. Anything that integrates with Outlook likely prevents it
from shutting down correctly. You may perceive this as not opening properly,
but often it's the fact that it didn't close from the previous use.

Ok, I've found the list of add-ons, and one of them is an "anti spam"
add on related to my antivirus program. When I try to disable it, I
get an error message that says that it can only be disabled by the
administrator. Since my account is set up, in fact, as the
administrator how can I get this thing disabled?

Thanks!

 

[Kathleen Orland]

Did you try to disable in safe mode? Or open your services console and stop
the service?