Outlook never shuts down properly

[busybee]

About 1 minute after I shut down Outlook each time, I always get a pop-up
error message that says the following:

"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience. If you were in the middle of something, the
information you are working on might be lost."

Then there is a check-box to restart Outlook.

I have taken a screenshot of the error message in full, but cannot attach it
to this post. I can email it if anyone needs to see it.

This problem began out of the blue about a month ago and affects my computer
shut-down process at the end of each day.

Help please

 

[busybee]

Sorry, forgot to specify that I'm using Windox XP and Outlook 2003.

 

[Brian Tillman [MVP - Outlook]]

About 1 minute after I shut down Outlook each time, I always get a pop-up
error message that says the following:

"Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience. If you were in the middle of something,
the
information you are working on might be lost."

Then there is a check-box to restart Outlook.

Does this happen if you start Outlook in safe mode?

I have taken a screenshot of the error message in full, but cannot attach
it
to this post. I can email it if anyone needs to see it.

Upload the screenshot to one of the many image-hosting websites and include
the link in the message.

This problem began out of the blue about a month ago and affects my
computer
shut-down process at the end of each day.

Nothing happens out-of-the-blue. Did you allow any updates to your PC to
happen without your explicit approval?

 

[busybee]

Hi Brian,
Thanks for your response. To answer your questions:

1. I don't know how to start Outlook in safe mode. I've only ever done it
the normal way.

2. The screenshot of the error message can be found here:
http://www.yousendit.com/download/WnBTb3BLeFh0QTFMWEE9PQ

3. I don't recall allowing any unusual updates or downloads. I do however
approve of usual updates from Microsoft, Java, Skype etc.

Thanks.

 

[Brian Tillman [MVP - Outlook]]

1. I don't know how to start Outlook in safe mode. I've only ever done it
the normal way.

Start>Run>outlook.exe /safe

2. The screenshot of the error message can be found here:
http://www.yousendit.com/download/WnBTb3BLeFh0QTFMWEE9PQ

What's in Event Viewer?

3. I don't recall allowing any unusual updates or downloads. I do however
approve of usual updates from Microsoft, Java, Skype etc.

Skype is a well-known source of problems within Outlook. Disable the Skype
add-in and try again.

 

[busybee]

1. I cannot start Outlook in safe mode following your command. See error
message I get. http://www.yousendit.com/download/WnBSeFVSSU91Yk9Ga1E9PQ

2. What is Event Viewer?

3. I don't know how to disable the Skype Add-In. But Skype is always off and
does not turn on automatically when I start the computer. This makes no
different to Outlook.

Thanks.

 

[Brian Tillman [MVP - Outlook]]

1. I cannot start Outlook in safe mode following your command. See error
message I get. http://www.yousendit.com/download/WnBSeFVSSU91Yk9Ga1E9PQ

Can't open it. The site requires ad cookies (doubleclick.net) and I don't
allow cookies. However, I suspect it indictaed that you did not include the
space between "outlook.exe" and "/safe". You can also start Outlook in safe
mode by holding Ctrl while you start it.

2. What is Event Viewer?

It's a tool that allows you to view the logs that Windows creates to keep
track of system and application error events. Start>Run>eventvwr.exe

3. I don't know how to disable the Skype Add-In. But Skype is always off
and
does not turn on automatically when I start the computer. This makes no
different to Outlook.

As long as an add-in is loaded it can interfere with Outlook. Read your
Skype documentation for how to uninstall the add-in or ask in a Skype forum.

 

[busybee]

1. Ok, I managed to open Outlook in Safe Mode and the error message does NOT
appear when I close down Outlook in Safe Mode.

2. I have a lot of error messages in the Event Viewer. I have a whole text
file with it. Should I email it to you? Here are some of the most recent
entries (there are lots more of these same messages I think):

Type Date Time Source Category Event User Computer
Error 15/01/2009 1:00:42 AM Microsoft Office 11 None 1000 N/A
Error 14/01/2009 1:56:54 AM Microsoft Office 11 None 1000 N/A
Error 13/01/2009 3:54:02 PM Microsoft Office 11 None 1000 N/A
Error 13/01/2009 2:53:15 AM Microsoft Office 11 None 1000 N/A
Error 12/01/2009 2:36:05 AM Microsoft Office 11 None 1000 N/A
Error 11/01/2009 3:02:29 PM Microsoft Office 11 None 1000 N/A
Error 11/01/2009 2:37:15 PM Application Hang None 1001 N/A
Error 11/01/2009 2:36:59 PM Application Hang (101) 1002 N/A
Error 11/01/2009 1:07:03 AM Microsoft Office 11 None 1000 N/A
Error 9/01/2009 2:57:46 AM Microsoft Office 11 None 1000 N/A
Error 8/01/2009 12:49:31 AM Microsoft Office 11 None 1000 N/A
Error 7/01/2009 3:40:41 AM Microsoft Office 11 None 1000 N/A
Error 5/01/2009 2:27:31 PM Microsoft Office 11 None 1000 N/A
Error 4/01/2009 5:35:07 AM Microsoft Office 11 None 1000 N/A
Error 3/01/2009 5:15:55 AM Microsoft Office 11 None 1000 N/A
Error 2/01/2009 3:14:41 AM Microsoft Office 11 None 1000 N/A
Error 31/12/2008 12:36:29 PM Microsoft Office 11 None 1000 N/A
Error 29/12/2008 11:38:54 AM Microsoft Office 11 None 1000 N/A
Error 27/12/2008 8:34:53 AM Microsoft Office 11 None 1000 N/A
Error 22/12/2008 12:49:16 PM Microsoft Office 11 None 1000 N/A
Error 22/12/2008 3:56:52 AM Microsoft Office 11 None 1000 N/A
Error 22/12/2008 3:17:49 AM Microsoft Office 11 None 1000 N/A
Error 21/12/2008 3:32:17 PM Microsoft Office 11 None 1000 N/A
Error 18/12/2008 10:19:37 PM Microsoft Office 11 None 1000 N/A
Error 18/12/2008 10:28:37 AM Microsoft Office 11 None 1000 N/A
Warning 18/12/2008 12:14:31 AM Userenv None 1517 SYSTEM
Error 17/12/2008 11:52:16 PM Microsoft Office 11 None 1000 N/A
Error 16/12/2008 1:32:45 PM Application Hang None 1001 N/A
Error 16/12/2008 1:31:50 PM Application Hang (101) 1002 N/A
Error 16/12/2008 1:54:33 AM Microsoft Office 11 None 1000 N/A
Error 14/12/2008 1:16:42 AM Microsoft Office 11 None 1000 N/A
Warning 12/12/2008 6:37:52 PM Userenv None 1517 SYSTEM
Warning 12/12/2008 4:40:42 PM LoadPerf None 2002 N/A
Warning 12/12/2008 10:48:02 AM Userenv None 1517 SYSTEM
Error 12/12/2008 10:34:05 AM Microsoft Office 11 None 1000 N/A
Error 11/12/2008 1:55:33 PM Application Error None 1000 N/A

3. I have checked and it seems I don't actually have a Skype add-in
installed. I do have other add-ins such as Adobe though.