Outlook mail not being sent

[Guest]

Running Outlook 2007 under VISTA. Has worked ok for 3 months since I
installed it, but recently I am having a problem with sending email. It
looks like the mail is going out (it shows up in the SENT file, and there are
no error messages), but the mail is never received by anyone.

I have tried using the web-based email for this email account, and the email
account works fine, so Road Runner is telling me that it is not their server.

I am receiving mail to this account, but can't send out. If I try to send
email to myself, it shows up in the SENT file, but I never receive it.

Is it possible that Outlook has been corrupted somehow? I did have a virus
last week that was using my email account to send out a bunch of messages. I
took my computer to a shop and they assure me that the computer is clean now.
I have the original install disks for Outlook 2007 - can I just uninstall
and reinstall? What happens to my mail files if I do that?

Thanks for any help you can give me.

 

[Hal Hostetler [MVP P/I]]

Is there a Virus/Spam scanner in this picture anywhere?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Running Norton Internet Security (worked with Road Runner support and tried
turning off email scanning - didn't make a difference).

Run (on a regular basis) AdAware and SpyBot.

Had machine cleaned by a professional shop in my area after problems last
week. Outlook seemed ok after that, but I'm getting problems again. Rest of
system appears ok.

If it makes a difference, I can send mail out via Outlook using a secondary
email account - just not my primary account. I tried deleting the account
information and setting up the account again - did not make any difference.

Is it possible that something is "hijacking" my outgoing mail?

 

[Hal Hostetler [MVP P/I]]

Sadly, Norton is so invasive that the only way to unhook it from email (or
pretty much anything else it's glommed onto) is to uninstall it. Even
though you've set it to not scan, its still running all your email through
it's proxy services. Try doing so and see if it fixes the problem. If it
does, you might want to consider replacing Norton with something like AVG or
Avast which don't "infect" your entire system like Norton does. Neither of
these should be allowed to scan email either. About the only thing email
scanning is good for is making a mess out of an otherwise stable email
system.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com