Outlook jpeg attachments

[chris_T]

I can no longer open JPEG attachments received in Outlook 2000. I get the
error "The system cannot find the path specified". Other attachments open
fine. I have NOT installed SP2 and am running XP Pro which may have
downloaded some other Microsoft update to cause this, as it used to work OK.

Can anyone throw any light on this please?

 

[neo [mvp outlook]]

The Outlook secure temp folder might be missing. If you open the registry
editor and go to:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security

Verify that the securetempfolder is pointed to a valid location and that you
have rights to this folder if running NT/2K/XP/2003 on a NTFS volume.

cheers,
/neo

 

[chris_T]

Thanks for the reply neo.

I checked the Registry and the folder it was pointing to, a sub folder of
the Temporary Internet files did not exist. There seemed to be no option in
Explorer to create the folder so I changed it to just the temp internet
folder. This didn't make a difference.

So I tried the My Documents/My Pictures folder and this doesn't work either.

Ho-Hum.

 

[neo [mvp outlook]]

Can you save the graphic to the file system and then open it with a double
click via Windows Explorer? I only ask because I'm wondering if the
operating system can't find the viewer program.

 

[chris_T]

Unfortunately there is no option to do anything other than click on the icon
to open it. No menu is showing at all. Right clicking only gives you the
usual options for preview pane & header infornmation etc.

 

[Brian Tillman]

I checked the Registry and the folder it was pointing to, a sub
folder of the Temporary Internet files did not exist.

Outlook creates it automatically and Windows Explorer won't show it,
treating Temporary Internet Files differently than other folders. If you
reall want to see if it exists, open a command line window and enter:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

 

[neo [mvp outlook]]

Lets try this again... Save the attachment to the file system and then open
Windows Explorer. Go to the file you just saved and double click on it.
Does it open? Right now I just need to know if Windows Explorer can open it
or do we get an error that can't find the associated program that displays
graphics.

 

[chris_T]

I normally try to read emails and view attachments from the preview pane and
this is what I was referring to. If I open the email and then save the
attachment I can view it normally with my usual viewer after saving it. For
reasons best known to itself it attempts to save the graphic in the My
Documents folder.

What I want to do is get back to how it all used to work so that I can just
click on the attachment graphic in the preview pane and it opens in my
viewer> It works this way still for Word & Excel attachments so it is odd
that it cannot find the "path specified" for a graphic.

 

[Guest]

This is the exact problem I am having with Outlook 2003 and XP Pro. I can
save the jpeg to my desktop for example, double click on it, and it opens in
my preferred viewer. However, if I try to double click on the attachment
within the email, the viewer will oopen but it states there is no preview
available. Any suggestions?

 

[Brian Tillman]

This is the exact problem I am having with Outlook 2003 and XP Pro.
I can save the jpeg to my desktop for example, double click on it,
and it opens in my preferred viewer. However, if I try to double
click on the attachment within the email, the viewer will oopen but
it states there is no preview available. Any suggestions?

The registry value for OutlookSecureTempFolder is pointing to a folder to
which the user has no write permission, perhaps.

 

[Peter]

Hi i Had the same problem and tried everything i could find in the
group and nothing worked. it turned out to be a corrupt profile. so
delete the old profile and create a new one. that should solve your
problem

Peter, mcp