Outlook Invisible To Copernic On New Laptop

[David Tong]

Looking for clues as to why Copernic Desktop Search (version 1.7) should be
unable to find my Outlook 2000 files.

The two work perfectly together on two previous laptops (same software) but
on my new laptop (Toshiba M5) the Outlook entry in the 'Email Folders to
Index' section of Copernic is greyed out. CDS 'sees' Outlook Express but
not Outlook. Everything else works fine - it's just that CDS can't index my
Outlook emails.

I've tried using IE/Tools/Internet Options/Programs to switch to email
software to Outlook Express and then back to Outlook. Also tried
reinstalling older versions of CDS. Software on all laptops is XP and
Office 2000, both fully patched.

 

[DL]

Perhaps submitt a tech request to CDS, on their site.
Works fine for me.
The OL entry in the CDS email section, of Options, will be grayed out,
however if OL appears their it should be indexed.
Presumably you have tried a search, for a known result?

 

[David Tong]

Thanks for responding. Still waiting to get a response from my emails to
Copernic Support. Keen to get this nice new laptop into service but so used
to using CDS to retrieve my files and emails, I can't face working without
it

CDS / Outlook 2000 have always worked fine together before. But on this
installation it's as if CDS is looking in the wrong place for the Outlook
pst files and failing to find them. Tried poking about in the Registry but
can't see any obvious CDS entry that refers to where it keeps the location
of the pst files.

Normally in CDS Options / Emails & Contacts there are two boxes, one for
Outlook and one for OE, and each with a plus sign next to them. You can
then expand each as a tree and select which folders to index. In this case
there's no + in the Outlook box and the words Microsoft Outlook are greyed
out (as compared to OE which works normally). Also the tick-box for 'Index
Microsoft Outlook Contacts' is greyed out.

Also tried extensive Googling but not seen any reference to a similar
problem. Wondering if the fact that I transferred my settings to the new
machine using the XP Transfer Wizard has any relevance. Very frustrating!

 

[Jorg]

Hi I have the same problem (greyed outlook box).
Using Copernic 2.0.

How have you solved the problem?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Brian Tillman]

Hi I have the same problem (greyed outlook box).
Using Copernic 2.0.

Same problem as what? You quote none of the message to which you think
you're replying, so there is no context for what you wish to ask.