Outlook Inbox changed appearance

[Guest]

Several days ago I opened Outlook and the appearance of the Inbox folder had
changed and I got a window to "Report the error to Microsoft" which I did. My
Inbox now looks like my Deleted Items folder or Sent Items folder, meaning a
full screen. I lost the "From: To: and Subject:" on the lower half of the
screen. Restore works for a few days and then I get the report an error sceen
and I lose the lower half of the Inbox screen again. I uninstalled MS Office
which includes Outlook and reinstalled it. Still the same problem. Can anyone
help and did I receive a virus without knowing it? Nothing in View seems to
change the Inbox folder. When I uninstall Outlook and reinstall, all the
setting remain the same.

 

[Guest]

Try a detect and repair. And do a complete virus scan.

 

[Milly Staples [MVP - Outlook]]

Try starting Outlook one time with the /cleanviews switch. If that does not work, then try a new mail profile. (Control Panel->Mail Icon->Profiles->Add)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, kuyarog asked:

| Several days ago I opened Outlook and the appearance of the Inbox
| folder had changed and I got a window to "Report the error to
| Microsoft" which I did. My Inbox now looks like my Deleted Items
| folder or Sent Items folder, meaning a full screen. I lost the "From:
| To: and Subject:" on the lower half of the screen. Restore works for
| a few days and then I get the report an error sceen and I lose the
| lower half of the Inbox screen again. I uninstalled MS Office which
| includes Outlook and reinstalled it. Still the same problem. Can
| anyone help and did I receive a virus without knowing it? Nothing in
| View seems to change the Inbox folder. When I uninstall Outlook and
| reinstall, all the setting remain the same.

 

[Guest]

Thanks Mary & Milly Staples. I tried all and no change. I think a virus may
by changing my Views settings every 3 or 4 days? I uninstalled MS Office XP
and reinstalled it and all my settings were still there. I wonder why I can't
do a complete uninstall to include all files and registry entries and then
reinstall. Reinstall seems to want to keep certain files. I use Norton
antivirus and keep it updated, that should have caught a virus or worm?
Thanks again.

 

[Milly Staples [MVP - Outlook]]

Norton can miss things - I would try an online scanner like Trend Micro Housecall http://www.trendmicro.com/hc_intro/default.asp

To start with a fresh Outlook file with no information, rename the outlook.pst to .old. When it complains, create a new one.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, kuyarog asked:

| Thanks Mary & Milly Staples. I tried all and no change. I think a
| virus may by changing my Views settings every 3 or 4 days? I
| uninstalled MS Office XP and reinstalled it and all my settings were
| still there. I wonder why I can't do a complete uninstall to include
| all files and registry entries and then reinstall. Reinstall seems to
| want to keep certain files. I use Norton antivirus and keep it
| updated, that should have caught a virus or worm? Thanks again.
|
| "Mary" wrote:
|
|| Try a detect and repair. And do a complete virus scan.
||
|| "kuyarog" wrote:
||
||| Several days ago I opened Outlook and the appearance of the Inbox
||| folder had changed and I got a window to "Report the error to
||| Microsoft" which I did. My Inbox now looks like my Deleted Items
||| folder or Sent Items folder, meaning a full screen. I lost the
||| "From: To: and Subject:" on the lower half of the screen. Restore
||| works for a few days and then I get the report an error sceen and I
||| lose the lower half of the Inbox screen again. I uninstalled MS
||| Office which includes Outlook and reinstalled it. Still the same
||| problem. Can anyone help and did I receive a virus without knowing
||| it? Nothing in View seems to change the Inbox folder. When I
||| uninstall Outlook and reinstall, all the setting remain the same.