Outlook IMAP problem

[Guest]

My boss has Outlook 2003 and his former assistant installed an "Inbox in
imap.aol.com" folder and now almost all of my boss' e-mails go into this
folder instead of the regular Inbox. My boss does not want this. This seems
to also be causing problems with sending e-mails. The are e-mails that have
been in his Outbox for days now. Please help

 

[Vince Averello [MVP-Outlook]]

What's the default email account on that machine? Also, where are the email
items coming from in the first place?

 

[Guest]

Hi Vince,
When I check under e-mail accounts it says "imap.aol.com Type: IMAP/SMTP
(Default)" The e-mails come from all types of accounts. My boss has the same
e-mail address he has always had but for some reason 95% of his e-mails go
into this new folder. It is strange because, as I look through the history,
only about 1 e-mail a week would go in the IMAP folder before. The sudden
transfer of e-mails to the "Inbox in imap.aol.com" is totally unexpected. My
boss uses his Blackberry to view his e-mail sometimes, I don't know if this
is part of the problem. Thanks

 

[Vince Averello [MVP-Outlook]]

Are any Rules Wizard rules setup?

 

[Patrick Schmid]

It might be the other way around. A rule might have been deleted.
IMAP Messages should by default always be delivered into the Inbox of
the IMAP account. The only way to get them into a PST or elsewhere is
using rules.

Patrick Schmid