Outlook hangs when opening a message

B

Bob

I have a user who when opening an email Outlook freezes. When replying to
an email, Outlook freezes. They can view the contents of emails thru the
preview pane. INterestingly, when I hit "ctl" + 'N', I can get a new email
to open up - the shortcut works, but not from the menu bar... I am able to
open their Mailbox from another computer and everything works fine. Any
clues??? Thanks
 
G

Guest

Check for filters, size of certain emails (some are very
large) and you may want to run the
outlook.exe /cleanviews. It cleans a lot up in outlook.
Are there 2 different versions of outlook as well at your
site? I use O97 and O03--we have multiple issues off the
exchange side due to conflicts.
 

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